T-Mobile

1.0 (2 reviews)

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T-Mobile - Mobile Phones Near Me - Wenatchee, Washington

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Marisa R.

1 year ago

Pretty frustrated about the lack of customer service. My dad wrote his bike over there because his phone isn't sending pictures or doing voice text and they wouldn't help him. Who doesn't help an old man? I added him as an authorized user months ago and for some reason it wasn't showing up but either way he just needed some tech support. I don't understand why they couldn't look at his phone and help him? read more

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Justin K.

3 years ago

I would like to give T-Mobile a zero star rating. I've been a faithful customer for over two years with T-Mobile, I never missed a bill always paid on time, and I was lied to by customer care. Here's my story. I called customer care to see if I was eligible for an upgrade on any of my phones that are on my account. I was told by customer service representative that all I had to do was pay $125 which is for payments on my iPhone 14 Pro Max and I can walk into any store and upgrade to the iPhone 15 Pro Max. I asked the customer service representative if that's the only thing I had to pay the $125 several times and the customer service representative told me that's all you have to pay is $125 and you can walk into any T-Mobile store and trade your phone in. I did not need to pay anything else I did pay the $125 and when I went to the store to upgrade the work at the T-Mobile store told me I had to pay $450 down payment on the iPhone 15 Pro Max. I told him that the customer service representative that I just spoke to said all I had to pay was $125 that is it that I did not need a down payment. so I called customer service again and spoke to a representative and told him everything that was going on and what the sales person at the T-Mobile store told me I asked for a refund they told me that they will process a refund because I was misled by the representative I spoke to, about a week and a half and I still do not have the refund every day. I call and speak to a customer service representative at T-Mobile and every day I'm told that the refund was submitted I was getting it back and I have it in 24 hours. I even spoke to a supervisor at T-Mobile several times that told me that my refund was processed and it should be in my bank and every day I keep being told that I should have the money within 24 hours. I even had a customer service representative. Call me to make sure that the money was deposited back into my account. I told her it wasn't. She told me that she would call me back later that she was going to expedite it and find out why it's not in my account because it was approved and she never called me back, so I called them again. They told me that the payment was approved and that it should be in my account then I was put on hold and was told that the representative was contacting my bank to try and find out why that money is not back in my account, which everybody knows that a bank is not going to talk to anybody else about someone else's bank account without your permission so I was on hold for about 40 minutes and then the representative hung up on me. every time I call and speak to a different representative. Every representative has a different story to tell me none of their stories match up so now I'm gonna cancel my account with T-Mobile. I am a Marine Corps combat veteran and every time I talk to them, they lie to me and have different stories. I would not recommend T-Mobile to anybody so now I have to call the corporate office and try to get to the bottom of my refund and the corporate office will see every representative that took my phone call and they will be able to hear all the different lies that I've been told to, it's just disgusting that when they want their money they take it in a heartbeat and then they jerk you around as a loyal, faithful customer for over two years and lie to cover their own ass thank you so much read more

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More info about T-Mobile

1304 N Miller St
Ste E
Wenatchee, WA 98801
Directions
(509) 663-3000
Call Now
Visit Website
https://www.t-mobile.com

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Does T-Mobile take credit cards?

Yes, T-Mobile takes credit cards.

Outdoor Amenities

Does T-Mobile have parking?

Yes, T-Mobile has parking options.

From the Business

Specialties

Visit the T-Mobile store in Wenatchee and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1304 N Miller St Ste E can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Genext

1.0

(1 review)

When I initally signed up I spoke with 3 different people. I'm not sure where they were from but…read morethey didn't seem to know much. The first person didn't know anything about the service. The second person I talked to said there were no fees. He said that there was a special going on and the $50.00 activation fee would be waved. He also said that since I already had a fiber box and a router that the $100.00 installation fee would be waved as well. I was really concerned about a cancellation fee as we are going to be moving. The third person I spoke with got my billing information and reiterated that there were no cancellation fees. I got my first bill and there was no fee. The second bill magically had an activation fee. I called them and they refused to remove it saying that some box was checked that said they told me about the fee.

From the owner: Genext holds strong to their commitment of providing the very best in technology solutions. By…read morebundling technology services, Genext offers a one-stop solution for customers to acquire business and lifestyle networks such as Security, Audio/Video, Theatre, and Cabling as well as Fiber Internet, TV and Voice on one monthly bill. People choose Genext because of their ability to provide straight answers and simple, cost effective solutions. Genext helps to secure the future of our community through involvement and sponsorship of Academic Achievement, Youth Sporting and Drug & Abuse Prevention programs. Genext partners with the industries leading manufacturers with the highest capabilities ensuring top of the line products, partnered with professional and responsive installation. Contact Genext today and learn how to "Make Technology Work For You"; visit www.genext.net or call 509.884.7791

Localtel Communications

2.9

(40 reviews)

I can no longer trust this company. They did not harm me financially, but did commit an error that…read moretook substantial personal time for me to correct. This was due to misleading statements about what had occurred. Sometimes stuff happens, I certainly understand that, but when I am inconvenienced by a company that I have a long standing relationship with and led to believe it was my fault, I take my business elsewhere.

I pay for the highest tier available for internet which is 1g, my service constantly has…read moreconnectivity issues and when I ask for information as to why I get vague answers. I shouldn't have as many discrepancies in my service as I do. Today the service has been out for a little over an hour, I was on hold once for a tech and got disco after waiting nearly 30 mins on hold. My wife uses the internet for her online courses through the college, and I use it for gaming and streaming our kids' favorite shows. When we signed up, we were guaranteed that we would not have any issues with the service. That has not been the case.

T-Mobile

1.4

(10 reviews)

We planned to switch from Verizon to T-Mobile after seeing TV promotions advertising four new…read moreiPhone 17s and payoff of our remaining Verizon balances. We spent an hour at the East Wenatchee store verifying the details and were assured it would be a better deal. On my wife's birthday, we returned to make the switch. We then spent 3-4 hours trying to get the T-Mobile app to work just to move my current phone to the new provider. T-Mobile ordered new phones for us, delivered some to our home, and claimed to have one reserved at the store--only for us to discover they had sold the phone that was supposedly reserved. When we returned to have the phones activated, the process took another 30-50 minutes. Afterward, when we reviewed the bill, the sales rep realized they could not reimburse our remaining Verizon balances and that our new monthly bill would be significantly higher than Verizon's. The sales rep then spent over an hour behind closed doors with the manager, only to return and say their best recommendation was for us to switch back to Verizon. There was no attempt to resolve the issue, no accountability, and not even an apology. We waited nearly four hours and walked away with absolutely nothing. The lack of care, professionalism, and follow-through was shocking. Do not switch. Do not trust the promotions. Do not waste your time walking through their doors.

They lie to get you in the door, have nothing in stock, and everything is over priced. Supervisors…read morecan't make things right as be it's better to stick with your provider. Don't make the switch. Not worth all the time. I've wasted 1 hour my first visit. 4 hours on a second b visit and 4 the third and ended up being advised by T-Mobile to switch back to Verizon. So mad and unbelievably frustrated. Worst business experience ever.

Spectrum

1.3

(14 reviews)

3/19/26: A spectrum electrician was sent to my building approximately sometime mid morning today…read more Our address has multiple lines attached to one house because we are all split into different apartments. After having confirmed the security code of the account they were dealing with, they proceeded to cut every internet line to the house, and refused to apologize or take blame. Nobody but spectrum cut our lines, and it's very obvious the company is very disorganized. After being told it was not their fault in anyway, I was told to have a great day with no solution to the problem. Very disorganized company.

I'm a father of 5, I live with roommates and had bought internet that would accommodate 10 people…read morein one house. The internet was split among us because it was 180 a month. Little did i know that they had faster internet available for only 40 dollars a month and they neglected to tell me until i went in to cancel. They are crooks and cheats i will never do business with them again.

High Country Excavating

5.0

(1 review)

Called Joe at High Country excavating needing a large job completed quickly. He was able to provide…read morea bid and get to the job within a few days. The job was finished inside a week, and within budget. There were a few things that needed further attention and he sent a crew back out the next day to address them. His crew worked with my wife on site and were very nice to her (I appreciate that). I won't hesitate to use High Country again when we need dirt work done.

We do it 4 less

5.0

(36 reviews)

Great experience! Contacted John on a Saturday about clearing out some overgrown areas of my yard…read more He and his crew showed up on Thursday and knocked it out in no time. They exceeded my expectations and were very reasonably priced as well. I would definitely hire John again!

We had a lot of clean up that needed doing in our yard, bush stump removal, deep weeding in many…read moreareas and a clean up and weed barrier put down. I am so impressed with the great attitude they brought and they got that stuff done in no time. Trying to figure what I am going to hire them for next!!! The whole crew was friendly and fun to work with. Thank you for your excellent service.

Boulder Landscaping

5.0

(3 reviews)

Such a great experience working with Boulder. They were quick, efficient, reasonably priced and…read morecreated a beautiful landscape. I am very happy with the work done and would not hesitate to call again for another project.

What an amazing job Juan performed rebuilding a basalt rock wall that badly needed repair. He…read moredisassembled the entire wall and rebuilt it so that it looks awesome! Very conscientious, hard worker and a work ethic that is suberb. Juan went above and beyond my expectations for this project. I have now found "that guy" who I can call to have work done.

Abe Landscaping

5.0

(2 reviews)

Shane is fantastic to work with and he's knowledgeable about everything I asked him around the home…read morewith my sprinklers, landscaping, trees, concrete, and general construction inside the home. His crew was on time, he communicated well, and was really competitive! I'd recommend Shane to anyone for any project!

Outstanding quality of build on fence and gate. Best I have ever seen. Tremendous value considering…read morequality of materials used and finished look. Great communication from project bid to completion. A+ and highly recommended. I've hired Shane at ABE Landscaping two times now for fence installation and the work quality and value has been superb. Shane and Brendan are so kind and did a wonderful job on our fence. The material quality is the best and he used wood screws and built a fantastic gate at our home. Do yourself a favor and try this company out, as you will not be disappointed in any way. Great company that treats customers like you should and provides exceptional value and materials. I'm very thankful to have found Shane and Brendan at ABE Landscape! Read less

777 paver and landscaping

5.0

(1 review)

They have done several projects on our property!! Great work, good communication, and FAIR pricing…read more They respect the fact that my family lives on site and was very quiet and respectful! They honor their work and come and fix anything we want adjustments too. I've had several contractors over the last 2 years in the process of building our house and yard, and 777 has been the best by far!!

From the owner: For us, the curse is keeping our customers happy and satisfied, our reviewers splain everythingread more

Moongate Landscaping & Construction

5.0

(1 review)

I am so impressed with Moongate Landscaping! I hired Alex and his crew for a major landscaping job…read moreat my home and they delivered with professionalism, timeliness, and expert skills. I wanted a drought tolerant yard with some native plantings and low maintenance upkeep. They offered the complete package from start to finish: irrigation system, flagstone pathways, plantings, sod, rock ground over, small decorative boulders, a deck, and a new fence. They showed up when they said they would and worked diligently. Alex is experienced and knowledgeable with a very friendly and helpful crew. I highly recommend Moongate Landscaping- here are before and pictures to highlight his work

From the owner: Our goal is to meet our customers satisfaction, we offer a wide variety of services let us know…read morewhat you vision and we can make it happen. Always giving our customers the best of us and open to new ideas.

Landscaping By Rosales

5.0

(1 review)

Terrific company, father and son owners. Prompt, reliable, fairly priced, and top notch work, I…read morehighly recommend these guys, redid my yard from excavation to curbs, sod, and irrigation, great job!!!

GC Yard Care

5.0

(1 review)

GC Landscaping did an amazing job for my back yard. I had renters that kinda let the yard go for a…read morefew years due to the size and amount of money it cost to water the yard. Grass was pretty much dead and patches of moss in places and years of bunched up leaves just pushed to the edges of the yard. There was a complete ecosystem living in those years of leaves and took a lot of time to clean up and then work the algae or moss out and get rid of all the mushrooms. They went through my sprinkler system, did a thorough cleaning, pruned trees, and many other stuff that they just went above and beyond on. Helped out during the fall with sprinkler blow out and snow clean up too. Did such a great job that I've asked them to come back once spring comes around so we can concentrate on the initial spring cleaning/touch up and then just maintaining after that.

From the owner: GC Yard Care provides a reliable landscaping care in Wenatchee, WA. If you have any questions do…read morenot hesitate to call us now! We serve Wenatchee, WA, West Wenatchee WA;East Wenatchee WA;South Wenatchee WA;East Wenatchee Bench WA;Sunnyslope WA; and the surrounding areas. Landscaping Contractor, Landscaping, Commercial Landscaping, Backyard Landscaping, Affordable Landscaping

Jesse's Landscaping

4.3

(6 reviews)

Jesse did a great job planting 12 large cypress trees for us…read more He cleaned up the project like a real pro! He and his crew worked around our existing plants and were very affordable. I would definitely recommend Jesse.

Jesse has completed multiple projects for us and does a great job!…read moreAlways polite and ready to help solve any problem. Gary & Janet Brown

T-Mobile - mobilephones - Updated July 2026

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