1. There is no signage so store is difficult to fund. 2. The young girl working there was absolutely clueless in how to help. The issue I was having is that I could call my daughter but she couldn't call me. Before going I did a reset, checked blocked numbers, checked do not disturb and airplane modes. Googled to find a solution to 2 hrs. Went to store as a last hope thinking they could help. She took my phone , checked to make sure airplane mode was off, do not disturb was off and number was not blocked. She then said, sorry I don't know. Seriously, why have employees work that know nothing? I left , came back home and checked a few other settings and finally got the phone working normal again. Will not go back to that store for anything. read more

I know it may sound crazy, but I've never had a company work so hard to keep me from being a customer as T-Mobile did this week. Even the sales manager at this store could not believe it. And it really blew her mind when their own customer service hung up on her after we had been passed around to several different departments for over an hour! @TMobile read more

Don't read the old reviews, if you're thinking about switching carriers-- DO IT! Had Verizon for years, had ATT for years, even on Military discount Tmobile still beat them in price with same plan. Also, we were tired of their overbilling on International trips and all the fees. TMobile is great when visiting Caribbean (Brit and US VI as well as PR) and all over Europe. We love the Freebies on Tuesdays too! MLB and Netflix for free??? What!! yes please! They paid off my ATT Phone @680 left on it when I switched. The staff in this location have been nothing but considerate and helpful in making the switch to the tons of questions we had. read more

BEST in the business at this location ONLY! Devin and the entire team are absolutely incredible! They are not pushy with sales-- they just deliver the best customer service possible. I have been in this location frequently and would not go anywhere else! HIGHLY RECOMMEND Carolina Beach Rd location for Tmobile! read more

Bought two iPhone 12s and two iwatch SEs from this store. Had a good group there. Had an issue with iwatch and went there to resolve. One guy there who didn't seem to have expertise. Ask if anyone there who could help, he said guy was in the bathroom. I waited and then asked if he told the guy he had a customer. He looked on back room and said still in bathroom. I don't believe anyone was there. Went to Oleander store with great satisfaction. All is not well in Monkey Junction. read more

This is the WORST store I've ever been to. The employees there do not care one bit and they don't even try to assist you with anything. The employees lied to me saying that the entire T-Mobile internet service was down just to get me out of the store and lock the door behind me. I went directly to another T-Mobile store in the area and they helped me immensely. They went above and beyond to help me and showed me that this office's claim about the internet being out company-wide was a total lie. They were just too lazy to help anyone after 5 PM. Pathetic. read more

Came in and was greeted promptly I laid my ID on counter and Zebulun stated " wow looks like you went out partying the the night before on your ID" haha ha....I said wow how unprofessional and it's super old.... idk how they do things but I would have never said anything like that to a customer even if that was what I felt. Sooo yeah!!!! That was by far the worst thing to say to anyone especially a female. Then there after he saw my reaction it was Miss this and Miss that.... I will not return to this location... read more