We can't say enough about our positive experience. Just a little bit of Will and Hope is all we…read moreneeded to get my new phone working. We came here because it is a corporate owned store. Background: I received a notification that Verizon would provide me with a special promotion, upgrade my 3 year old Samsung to a brand new one. The deal was pretty significant even though I was still happy with my phone. It was a deal we could not pass up. I called to inquire about the promotion and ended up finalizing over the phone. Verizon would send the phone to the location of our choice which was in Greensboro because it was very close to my wife's work. She picked it up on her way home. On to the story: Because I wanted to make sure the transition was handled completely, we made an appointment (realizing there would be a cost) to get everything transferred and set up at the Verizon location in Clemmons. Carlos was who we met with at 1pm on a Saturday. He was able to transfer all my information from the old phone to the new phone but he was not able to get it activated. He suggested we call Verizon customer service. We called Verizon customer service and they were not able to activate my new phone and suggested we visit a corporate store location. We were told the store near Hanes mall is a corporate location but the one in Clemmons is a franchise. We drove to the Verizon location near Hanes mall. Will the Manager greeted us and asked us to have a seat until a specialist was available. A short while later, Hope was the next specialist available and asked us to join her as she found out more about our problem. Will came back, conversed with Hope. They were able to address the issues online with Verizon and activated the new phone. A special shout out to both Will and Hope. We hope that everyone has a lot of Will and Hope in their lives because that is just what we needed.

Buyer beware of this store!…read more I've been a Verizon customer in some form since Bell Atlantic and found their technology and support excellent. I currently am a biz customer with 6 lines. I've moved to competing carrier. In February 2026 this store sold me two phones on a promotion. My company bill jumped from 230$ to over $650. My biz account rep admitted the store was trying to fool Verizon corporate into adding lines and then deleting them without their knowledge thus giving their customers the benefit. "But we were caught" My biz rep and his boss have since ghosted me. Their online service is excellent but takes many hours and month to resolve the issue. One of my financed phone (now paid off) is locked for 60 days based on a silly Verizon transfer policy. The store will not handle "business issues". My working theory is this has happened to many customers and they don't know what to do My employees are ok in the porting but I'm working off a used iPhone 13 until Verizon keeps their promise and does the unlock on my phone.

went to this store to get help with a screen protector and my sister got a new phone. we were…read moreassisted by kyle arnold and he was the most helpful and sweetest customer service rep! really had a pleasant experience!

My cellphone was not charging. It went dead while traveling to NYC. Rather than pay $$$$ in the…read morebig city, I waited until I got back home to Winston-Salem. Boy, am I glad I did: I walked into Cellular Sales - Verizon, was directed to Matt working in the repair section. He looked at my phone, diagnosed why it was not charging, fixed it, and sent me on my way withOUT charging me (I am not making this up)! I went 2 days without a cellphone, but got it fixed in 5 minutes as a walk-in customer when I got home! Impressive customer service!

Prompt, professional and knowledgable service from a friendly team. Viviana was great!read more

Was totally lied to by salesman Aaron. Was 15 minutes late for the appointment to switch. Made a…read morebunch of promises but in the end, I had to pay my old carrier even after I had cancelled and also paid activation fees that Aaron did not inform me of. Stay far away. Aaron and ATT suck

I came into this store because I am getting ready to purchase a new phone. The young lady on the…read morefloor greeted me right away and asked how she could help. I explained what I wanted and she told me about the available phone and some of the programs AT & T offers. I was happy for the information but told her I still had to give it some thought. I left and now I will check out other options.

From the moment I stepped into the door, I was met with a pleasant smile and professional…read morecountenance. Chase, the Retail Associate, quickly asked me what my need was and listened patiently as I explained to him that I was not happy with my current AT&T plan and wanted to make changes. What transpired next is what I call the epitome of a perfect customer experience. Chase patiently explained my options, showed me exactly what they looked like from a financial standpoint, and then showed me the products (phone, watch, etc.) that could meet my needs. By the time it was all done, I was set up with a much better plan, had an upgraded phone, and a new Apple watch, and had a much better understanding of what to expect from my bill than I ever had to leave a phone set up before. I think the best part was the ease at which the young man went about doing his job. He was very easy to talk to, did not try to oversell me on a bunch of things I did not need (which sold me on shopping around the store! ), and was just very pleasant with all the customers. Chase not only made a huge impression on me, but he greatly improved my opinion of AT&T in the market (Southern/North Carolina). That young man has success in his future. I hope that the company recognizes it before someone else does. For now, they are benefitting from HIS 5-star service. Thanks, Chase!

I dropped and broke my phone and went to this store for a replacement. I usually hate going to any…read moreVerizon store because of past experience but I was pleasantly surprised this time. I was assisted by Trevor, who was very knowledgeable and helped me switch out my phone. I went back several days later because I didn't like the phone that I picked and Trevor was there to assist again. Everything went very smoothly and I am very pleased with the service at this store.

The sales person put a $50 extended warranty on our bill with out disclosing it and charged my…read morecard. Only in reviewing the bill did I find it. When questioned she tried to hurry thru it stating it was standard. Ultimately she refunded it but the whole transaction was totally unethical. We will never use this location again.

Employees multitasking way too much. We had to go down the road to pick up the phone from another…read morestore bring it back and having to wait it seems like a long time just for the transfer to go through. Employee was doing much multitasking selling others phones. otherwise, the guy seems like a nice guy. So far have waited 1 hour for transfer progress. We have been here over 2 hours so far.

Only 2 people waiting on 8 customers. Sales people were rude and discourteous. Carrying on…read morepersonal conversations with customers, one taking 40 minutes to ask "what's your favorite restaurant, movie?", discussing irrelevant non-business related questions and other time consuming conversations, while the rest of us waited politely. When I mentioned this to the manager, he immediately began defending the employee rather than listening to me. Great Service! We're going to terminate our family plan after so many years of loyalty to AT&T. It's time to go with another carrier. GOODBYE