I just want to say that I have never been into a Verizon store that has been more professional, the…read moreman knew everything about my note book 5 cleaned out all the krapp and did a good job he was quick fast funny courteous, I was very impressed I give this store 20 million stars I'm telling you guys this guy knows his stuff go there, I have been to ever Verizon stores or they don't know their a** from their head.

UPDATE: yes I understand you are an authorized dealer, but when we called corporate they told us…read moreto never go through TCC because they cannot access our account directly and that's why they said to try and resolve it with you first before they escalate it, which we had to anyways because of poor customer service. This store is like a franchise off of the real ones. I told my BF never go to a TCC store but this was close to home and he wanted to. We learned our lesson. We will never return to this store and will let everyone else know not to. We've been trying to resolve this since March and it took us emailing the CEO and he fixed it within 5 minutes because he could not believe a store would act this way. ******** Horrible customer service. Never gave us our $100 credit we were promised. Had us sign a contract and lied about it. IE we didn't even know we were signing one and refused to work with us after we got our bill that was $60 more to our surprise. They didn't have a manager for months. We eventually had to go to corporate and they were appalled at the situation and said they would give them a strike against the store and have to go in a talk/retrain these employees that are all apparently lacking in the intelligence and customer service area. If you need to go to a Verizon store stay away from this fake TCC retailer one and go to a real one with real customer service.

I purchased a new iPhone and needed assistance with an esim. I was greeted by Ashley who proceeded…read moreto help me through the process. She was friendly, knowledgeable and provided several tips to help me more effectively setup my phone. I really appreciated the service I received and would highly recommend Ashley. Thank you!

My experience at T-Mobile was amazing. I've been having trouble accessing my T-Life account for…read morebill payment. I was greeted by two employees Raquel and Michelle. They both were extremely helpful and found a solution for me. They were funny and some of the best employees I had ever met. No idea why their average yelp score is so low.

DO NOT USE THIS SHOP! WORST EXPERIENCE EVER I paid $180 for…read morea screen replacement and left with a completely unusable phone. Multiple new hardware failures, a screw rattling around in my phone with no accountability, and no refund. I brought my Samsung S22 Ultra in for a screen replacement. The phone had a screen issue but EVERYTHING else worked perfectly fine, not a single issue. I paid $180 for an aftermarket OLED screen replacement. DAY 1 - FIRST PROBLEM: Picked up my phone - screen worked but immediately had "No SIM · Emergency calls only" error. Phone briefly connected to network for ONE minute, sent a text, then lost all cellular service permanently. IMEI shows up, Wi-Fi works fine, they clearly disconnected or damaged the RF antenna cable or something else during the screen replacement. Can't make calls, can't text, can't use mobile data. Wasn't like that when I dropped it off... DAY 2 - SECOND PROBLEM: Came back and told them I can't call or text. They replaced my charging port claiming it might fix the problem. Got home and phone won't charge. Charging port is all loose and floppy now. Wasn't like that when I dropped it off. DAY 3: Came back with phone that has no cellular AND won't charge. They kept my phone. I had to call them late in the day just to find out what was happening. They said "motherboard needs replaced it is coming tomorrow." DAY 4: They don't call me all day. I call them and they say it didn't show up, maybe tomorrow. Okay, very inconvenient but life happens. DAY 5: No call... again. I call them and they say it's not here, should be tomorrow. They still have my phone. DAY 6 - THE RUNAROUND: No call... AGAIN. So, I call and suddenly it's ready to come and get it. I show up and the guy tells me "it's the SIM card" I ONLY HAVE eSIM NOT A PHYSICAL SIM! Then he says "it's the motherboard." I was under the impression I waited 3 days because they were replacing the motherboard? Then he starts giving me conflicting explanations, eventually saying the phone is no good and needs replaced. Clearly taking no responsibility for all the problems they caused breaking my phone and clearly has no idea how to fix it. Then tells me "we only warranty the screen replacement" basically admitting they don't care about all the other damage they caused. I LEFT AND WENT NEXT DOOR TO VERIZON to try to reprovision the eSIM (Just in case). Verizon called tech support for eSIM and big SURPRISE, the phone SHUT OFF while she was working on it. Cellular STILL doesn't work and the screen I paid $180 to fix is now doing the same thing that I paid them to fix. They fixed nothing and broke everything else. The Verizon tech called Verizon technical support while trying to help. The support person said it sounds like internal physical damage something about legs or connectors being broken. They didn't even know about the screen replacement at that point. Then Samsung support got on the phone and said the same thing, sounds like a physical hardware problem. Multiple tech support people independently diagnosed hardware damage before even knowing this repair shop had touched my phone. Turns out the parts both Tech supports mentioned are parts that have to be removed for a new screen replacement.... Save your money, go to a professional shop. Filing BBB complaint and credit card dispute.

They are very nice people and they work with youi really like this place they are helpful and they…read moreknow what they are talking about plus they have old phone cases for old phones

In short, avoid this store. They lie to your face and don't do what they say they will…read more Longer version: I made an appointment for 2pm on November 4th. When I tried to check-in I received an error and it said to talk to an associate. I checked with an associate who said no one took the appointment. I asked him to help me and he said he had other things to do and walked away. 15 minutes later I saw the store manager with a customer. I interrupted and he told me I was rude. While true, that's apparently the only way to get them to honor their appointments. After finishing with that customer the store manager, Gustavo, said he'd help me with my issues. He said he reset the PIN so I could access my account over the phone. A phone call to customer service today shows that Gustavo lied. He said he'd look into crediting my account for all of the issues I was having and contact me at the end of the day to let me know he did it. No credit, no contact from Gustavo even a week later. He lied. He said he'd have the District Manager contact me as I requested. They never did. I'm assuming Gustavo once again lied about doing this. When I asked why they didn't honor my appointment Gustavo said it was because "they were very busy". Yeah, that's why I made an appointment. And it's also not true, because a week prior to this visit I made an appointment that also wasn't honored and there was only one other customer on the paper list they used instead of doing the appointments. If I had to guess, I was probably skipped because I was there for troubleshooting instead of signing up for a new service that would give someone a commission or otherwise help their numbers. You can't trust the people who work here. Don't give them your business. Check their reviews on Google maps and you'll see that I'm not the only one who has dealt with this. The good reviews are from people buying a new phone. The bad reviews are from people who are coming in for other issues. Once they have your money they no longer care to actually provide the service they promised.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

The salesman all look nice but DONT TRUST THEM! I think the guys name is Adam go-t on his face…read more They tell you shady stuff and then say you misunderstood me. No I clearly understood what you were selling but it was all lies! You need to be honest and trusting to loyal customers!!! You're tarnishing the brand of Verizon.

VERY knowledgeable Crew who will fix what they say they will.read more

Great affordable phone repairs recommend it to anyone!!! Amazing customer service, great location…read morenot to far from downtown Yakima. It has from cases to phones to repairs you name anything that you need for you're Mobil device they have!! They come in clutch