Terrible customer service. My sales rep was Alyssa West. I had merely gone into the store to…read moreinquire on the various phones, not seeking to upgrade. The hard sell was "on" from jump. First, she talked in industry lingo for the entire encounter and spoke very fast. Even when I told her I didn't understand what she was trying to explain she failed to explain the advantages vs disadvantages of the various phones and calling or data plans. In fact, she gave me the plan she thought best without any discussion including the same brand of phone though I had states I was potentially interested in an Android phone. She immediately directed me to the iPhones by saying the deal would better. Unfortunately, I will never know if my deal was better, because, again, she ignored my questions and did not explain the situation to me. Whats worse? She up sells me on a phone protection plan under the guise that it would not make my monthly bill any higher than what it was prior to coming in to the store. While that was true, she made no effort to save me more money, and instead chose to pad her commission. The beginning of the worst part was the promises she call me because she was unable to produce a return label for my old phone that I was trading in. There was no follow up, phone call and, thus, I had to call the store myself. When I did call them, she was unavailable, and , the customer sales rep on the phone was very rude and told me that "he was with another customer" true or not, he knew my inquiry was one of concern. Instead of transferring my call to another sales rep or a manager, he said that he will take a phone message and have her return my call because she was not in the store. she never returned my call. So I texted her the next day, she advised she would get back to me. Again the entire week she did not call me. I texted her again and this time she didn't even respond via text or phone call. The nail in the coffin as to the first customer service, was that the entire time I am asking my questions, and she is consummating the sale, she is talking to other representatives in the store, who have no customers and cutting up with them. They are joking and laughing and talking about items not associated with work. I found her demeanor to be unprofessional and discourteous by not giving me her full attention particularly when I'm spending $1200 on a new phone. I said nothing to her and let the entire encounter transpire in disbelief. There were approximately five other sales reps in the store at the time. Instead of focusing on the customer, she was chitchatting with them, and only handling my transaction perfunctorily. If I were you, I would steer clear of this entire store. It is not a Verizon corporate store, but an independent retailer of Verizon made to look like a Verizon corporate store. If Mrs. West is any indication of the attitude of the other sales reps in the store, and I have no reason to believe that the attitudes aren't pervasive in that store, I would steer clear of buying anything from this location. If being ignored in multiple ways by your sales representative, is your thing, then this store is perfect for you. It was a completely unprofessional, discourteous and non-customer service oriented presentation. I will never again buy another item from that store. I suggest you do the same.

TERRIBLE customer service. Do not waste your time with this location. More than willing to upsell…read moreas many unnecessary add-ons as possible, but do not stand behind any of the aftermarket products they sell. Spent over $1000 in the store, and inside of 60 days, they refuse to refund a failed product($70 heavy duty, protective iPhone 12 case, recommended by the sales representative) which was an obvious failure in manufacturing. All paperwork in hand, and they show a 14 day return policy, only shown in a line item, with an activation fee. Asked to speak to the senior employee on staff in charge, and was told that they do not have management in or at that location. Don't walk, run. You've been warned.

Great service, my fiancé got me a nice size TV for Father's Day. So I went on yelp to find someone…read moreto mount it for me. First I actually attempted to mount it myself but after reading the instructions, I figured I should hire someone so it would be done the right way, so I searched yelp and found MHI, they did a great job!

We had Alex over about a year ago to assemble some office furniture and called on him again to wall…read moremount a couple of our TV's. And just like his previous work, he was quick to communicate, and shot us a text to let us know he was inbound and arrived at the appointed time. He did an outstanding job at very reasonable pricing. Alex was very meticulous in his work and prior to leaving he did a good job in cleaning up. He showed us the multiple positions in how the TV can be viewed. As a plus, He did a real nice job covering cables from view. Just a great guy who is proud of his work (and should be). If the need were to present itself, I'll be calling on Alex! Check out the link, looks like he has multiple capabilities: https://modernhomeinnovations.com/

Bruce was so helpful , he went above and beyond what he was hired to do…read more The best hire I have had in Years His prices were so fair and best at helping us sell our home fast I would highly recommend him to anyone who needs a do it all handyman His skills are amazing at the different jobs he can do Thank You Bruce !!!!

Had Bruce install some cabinets, and accessories and he did a great job for a reasonable price. I…read morewill definitely use him again in the future.

The lady at the Sprint T Mobile in Gun Barrel City was so professional and helpful to fix my…read morenetwork issues. Apparently there were issues in the area and she addressed this by resetting my phone. 9/6/20 5pm

Five years of loyalty. Multiple lines. Always paid on time. This is how T-Mobile repaid me…read more I switched from Sprint when T-Mobile took over and gave them a real chance. I added lines for myself, my partner, my daughter, and internet for two homes. When I moved from NY to GA, I personally visited a T-Mobile store to confirm coverage before the move. I was told service would be great. It was not. For months I dealt with spotty service and was told my area wasn't well-covered -- the opposite of what I was promised. On top of that, my address was never updated despite asking multiple times. Every time I called, my NY address was still in the system. Every time I was told it was fixed. It never was. When I cancelled, they billed me for an extra month anyway. The cancellation was never processed. When the return label for my internet box finally came, it had my old NY address on it -- yet another reminder that nothing was ever actually fixed. I called this morning and got nowhere. Now I'm stuck trying to figure out how to return equipment because of their mistakes, without transportation to get to a store. Overpriced. Unreliable coverage. Broken promises. Zero follow-through. Do not waste your time or money.

I believe everyone hates their cable service at one time or another! Well we are upset our bill…read morewent up so we cane in to see if they could lower it! There is alot of competition for internet/tv now. Isabelle was able to lower our bill!

Thank you Raymond for your kind help. The other representatives have been very helpful.read more