I had a very disappointing and concerning experience with this business. When my mom went to pick…read moreup my line jacket, we discovered the customization was completely wrong. The lettering was extremely small (about the width of a finger), and the number placement was the size of my palm, positioned high on the shoulder blades and much smaller than expected. This was especially frustrating because the jacket already had existing custom elements. When my mom tried to take a photo of the jacket to document the issue, the owner snatched it out of her hands. The situation escalated to the point where she had to call the police, and a report was filed. The owner also refused to cooperate, stating he was closing and would not wait to resolve the issue with police. There were also multiple issues prior to pickup. The price changed three different times even though my order never changed. The owner later admitted he did not have the correct size for the lettering but proceeded anyway, which resulted in a ruined jacket. Eventually, I was reimbursed for the jacket only, not including prior customizatioafter an hour , but only after significant back-and-forth. Overall, while the stitching quality may be decent for smaller items like purses, t-shirts, or pillows, this experience showed a serious lack of professionalism, accountability, and customer service. I would not recommend this business for more detailed or important custom work.

I stopped in here with a project of 32 napkins needing monograms and 3 custom handkerchiefs. I was…read moregreeted and served very politely-which was a change from other shops in the area who treated me like I was a nuisance because of my two week timeline. Both gentlemen were courteous and even created a design for me that wasn't 'in the book'. Their prices were the best of all 10 places I had contacted and they actually were able to turn my order around by the next evening!! I give these guys 5 stars and would not hesitate to recommend them to anyone.

I called in a panic to get something embroidered at the last minute for my son's Halloween costume…read moreand she was the only person (out of many businesses) that said she would work with me. I needed a small job done in a week and had no idea how difficult it was going to be to have that done. The owner was so sweet to work with and did a FANTASTIC job. I will use and recommend them to anyone that needs embroidering or screen printing. I live in the Park Cities and it was WELL WORTH the drive! They're great!

From the owner: I am blessed to stitch everyday since 1987.read more

I brought 2 canvas bags to get monogrammed. When I picked up the bags, one of the bags did not…read morecenter the monogram. And the other bag one of the letters was higher than the other two letters. Alice, one of the owners shrugged it off, said sometimes this happens. Made excuses about thw monogram machine does this sometimes. No apology, nada. When I got home I looked at the bags again and it was just unacceptable, plus I'm giving these for graduation gifts. I called back, tried to speak to the husband who wasn't there at the time so spoke to Alice. I told her I had brought about 20 of these bags to the previous owners of the store and never had any sloppy issues like this. She said "well sounds like you're not happy with our monogramming services so you should find somewhere else to go" and hung up on me! Terrible monogramming and worse customer service!

We decided to elope and my mother had the most beautiful bouquet ribbon and pocket squares…read moreembroidered with the name of a cherished family member who we lost. Super fast turn-around time and wonderful work!

I 100% rely on these ladies to handle my most complex projects. Turn around time is around 2-3…read moreweeks for my complex (sometimes needing a doubble loop treatment) which is wonderful. Proofs sent by email are very detailed and save time. Prices are quite good as well.

I got my NorthFace jacket for work embroidered here with my nursing credentials and pink and blue…read morebaby feet to symbolize the babies I work with... love love love my jacket! It's super cute and they had it done in about a week! So many fonts and very affordable. Will be back for more soon :)

Always have what we need. Great prices. Lots and lots of colors available in their soft T-shirts…read more Have been monthly customers since 2020, never had an issue with poor service or lack of help. Their embroidery service is top notch. Their prices on HTV and permanent vinyl are great. The old man up front is a gem :) Always glad when he's working, he is good for fast checkouts and a smile.

If I could give 0 stars I would - rude, terrible customer service. 10 thumbs down. They weren't…read moreeven rude to me but I witnessed them being very inconsiderate to others, in fact even throwing customers bags at them due to wanting to return an item. Kindness is free.

Professional staff and beautiful store. Great selection of fabrics and notions. Appreciate that…read morethey care about humanity and its right to express.

Really nice, vibrant selection of modern quilting cottons, a fairly good canvas and linen…read moreselection; chambrays, shantung, polyester knits (if you're into that); sashiko threads, notions, patterns, books, quilting classes, machines. It's a smallish space, but well-curated. Some items were not priced; I asked one staff member the price; then another wanted to charge me nearly twice the amount at the register... This kind of dissimulation, intentional or not, is distasteful. Each item should be priced so this doesn't happen. It also saves staff being asked questions.

Mr.Kei was very informative and tentative to answer any questions I had about the tops we were…read morehaving printed. We also had difficulty getting the correct file sent for the design, but Mr. Kei was very patient and accommodating for us. The shirts were done a day ahead of time, and the quality is superb!! I would highly recommend Custom4all to anyone. Great service! Thank you Kei!

Very quick service and quality embroidery! The communication was great also. I will use them in…read morethe future