I just had the best Taco Bell experience at this location and I wish I had the district manager's number so I could share how impressed I was. I called them during their slow time yesterday to let them know I was going to be placing a large order through the app for the next day. I went through what the order was going to be and we talked about the time it would take to make and when I should pick it up. I placed the order early in the morning for a 5 pm pickup. I think they must have a great manager right now because the order was ready on time, the team had everything packaged up perfectly, and they weren't slowing down the drive thru or the inside orders because of me. Big kudos to this team and their hard work. I usually visit a different location, but this will be my future go to as long as this team is in place! Thanks for taking care of this big order so well!!! read more

No lid on the nacho cheese sauce and it wasn't even filled, cheese on my food. Wasn't asked for type of sauce or given any napkins. read more

Taco Bell - Nachos cheese sauce upside-down with no lid. - Fast Food Near Me - Belleville, Illinois

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They messed up my order so I went back after going home and realizing it was wrong, (I had ordered a cheese quesadilla and received a steak, my crunchy beef taco was smashed to pieces , in my soft beef taco was ice cold like it had been sitting in a freezer) they remade my stuff and I got home and my quesadilla wasn't even warm and the cheese wasn't melted. It's like they don't want to put any effort in to an easy job. read more

Taco Bell - Cheese Quesadilla with unmelted cheese after being wrong the first time. - Fast Food Near Me - Belleville, Illinois

I have been waiting 30 minutes for my food. I ordered just a box and it has taken them forever to make my food.

If I could give a 0 star I would: I waited in line 15 minutes at the speaker before someone finally asked for my order. Then another 20 minutes on the car in front of me to get their one item. My break was way over and had to cancel my order at the window; I couldn't wait another 20 minutes to get my food. I'll never be back. read more

This hovel is the single filthiest location I have ever been to. The fountain drink station has caked on old soda syrup built up from never being cleaned. Every table is filthy. Floor filthy. Windows visibly filthy. Flies in abundance which makes it possible to have maggots in the food. read more

Taco Bell - Disgusting conditions for food service. - Fast Food Near Me - Belleville, Illinois

they messed up my whole order. i ordered a larger lemonade ,1avocado ranch stack,2beef chalupas ,DORITOS chrunchy taco and dessert empanadas and nacho fries.they did not get my order right at all .they gave me these small CHICKEN CHALUPAS (i'm allergic to chicken),NO NACHO FRIES,a dab of random cheese sauce (i'm serious it was a literally dab .and the lady at the intercom was super rude .0/10 bad service the food was cold and and hard,terrible. read more

Another visit where they are not taking orders in the drive through. I am surprised this location stays open. Apparently poor management.

I'm still in the lobby, it's been 40 minutes. I ordered only 3 things. It is not busy, there's 2 tables here and both arrived after me and got their orders. I asked after my order 10 minutes ago and was told "2 minutes" I'd have been fired if I had a 40 minute ticket time, especially with no rush. read more

Was told they were counting the drawer, shift change and orders only from door dash. Poor excuse not take care of your customers coming in the drive through. read more

Just sat in drive at speaker no one ever answered. Tried the window, clerk saw me but couldn't be bothered to see what I wanted. Will NEVER be back!!!! read more

I went to Taco Bell on the 5 south , Belleville I went thru the drive thru, around 1:30pm - 1:50pm . I ordered the 12 crunchy taco pack, I ask for 4 no lettuce, 4 regular, 4 add nacho cheese sauce and onions. my order was made wrong. I tried to go inside bu the doors were locked. I went back thru the drive thru and told them what was wrong. The person who remained the order gave me the same 4 taco she just added onions and nacho cheese the bottom ove the shells were soft, they do not give receipts in the drive thru.very disappointed. paid 26 dollars read more

Went to this location this morning 945a w a large door dash order. Lobby was locked. Went through drive thru and was told restaurant was not opened for 45 minutes. Why accept a online breakfast order??? Incompetent at best! All these horrible fast food restaurants will not get my customers orders. All of them will be reported and declined. Enjoy being closed down. read more

Honestly I think this is the best TB in the area. Been here multiple times, speed is average, customer service is good, topping on food is great. Dining in wasn't as pleasant as the floors and tables need to be cleaned. Never had an issue with drive thru. read more

Stopped here for a quick lunch (inside) while on vacation. I paid with cash and noticed the employee who just gave me my change then went to the food preparation area wearing the same plastic gloves that he was wearing when he handled the money at the register. He took three flour tortillas from where they are stored and flung them onto the counter (I'm guessing to make burritos)...but seriously...you work in food preparation...how are you not aware that you are cross contaminating! I threw away my food when they gave it to me...didn't want to take any chances. read more

food service is dog and they people who work there are nasty and rude asf. tried to work there and the managers and even worse than the food. If I were you I would recommend not going here I kinda wish they would just shut them down. read more

Taco Bell advertisements show burritos, tacos, etc. with a lot of meat ,lettuces and others. looks real good. Order your food, take it home and wonder what the hell happened here. Did it all spill out? did they forget to fill the shells with meat and the rest? This Taco Bell is the lamest I've ever been to and will not ever, ever, ever, return to this establishment. The worst!!! read more

careless employees.. we know why. Cold food slapped together, no sauce. Just bottom of the barrel tbell in southern Illinois. Can't expect to much from the down and out. read more

terrible service, I ordered naco fries and they said they didn't have the special sauce I wanted which was fin, I just wanted the fries but they keep arguing with me and told me to go inside for them so I did and then I could hear them talking badly about me and I confronted them about it and they started to bring my race into what they were saying. I ask for corporate number they couldnt provide me with it so I ask for someone hire up number and still could provide it. I love Tacobell and i actually used to work there so I'm an understanding person but to be treated like this it's just unprofessional. read more

All the lights off at 730 pm, five employees sitting at the table , when I pulled up they started hiding. Wtf just say you are closed , the night before they closed at 8pm. I work next door so that's how I noticed . read more

My order was incomplete, which I didn't realize until I got home 20 minutes later. I called the store to inform them that my order was missing items and the person I spoke with said the only way they could help me is if I return today, which was not possible for me. Then she said "that's our system; I don't make the rules" and hung up on me!!! Is that how Taco Bell is training people for customer service? Unconscionable! read more

Drove thru to grab a quick breakfast this morning at 9:20. They told me they weren't opening until 10 because of the cold. SERIOUSLY, you Are there and inside the building. Come on TB, you are inside a building not breaking rocks outside. read more

Canceled order today that I had ordered through the Taco Bell App, because could not pick up order in store. The only option was to go through Drive Thru and wait even though they had my order and my payment through the app. Would have spent my entire lunch break waiting in line. DON'T GO TO THIS LOCATION. read more

I've been here a few times and never had a problem. It's a little empty and run-down, but it does the job. read more

really can't stand this Taco Bell. It says they close at 10pm, but if I visit just A LITTLE after 9pm they deny me any good or drink. workers have attitude especially the females & overall just not a great location read more

Drive thru no wait.. rude window worker, more interested in conversation with her co workers. Ordered 2 $5 boxes. Asked for mild sauce- counted 23 packets in my bag.. got home,food in the box had been thrown in the box not wrapped properly and the food was cold and soggy. Not coming back and its a shame i have to give one star read more

Waited 20 minutes to get our order. Only 2. Wrong sized cups (or lack thereof at all) and were very hesitant to give us correct sizes/quantity. About 16 cars passed in the drive-thru while we waited (without being asked about our order) in the dining area. Passive aggressive workers. Not a very clean environment, as many tables went unwashed and very sloppy. read more

basically I ordered food and it was cold then the lady manager who worked there scammed me and didn't give me back my money because she told me to add my card and the money didn't add to my card what a bum whenever I was kind to her asking for the refund she had an attitude because she simply had to do her job read more

Waited in the drive thru 20 min, then took my order. The guy kept pronouncing my order wrong. I didn't mind but after 4 times they'd try harder to understand. After they took my order. there were 7-8 cars behind me and they close at 11 so they told rest of the cars after me to go back. It was finally my turn so the cashier hands me the wrong food so I checked and gave it back. Then I pulled around the parking lot to eat my food, the food was worst Taco Bell I've ever had. I usually eat Taco Bell 2-3 times a week. This location was not it tho. read more

I'm so very disappointed in the time management with this location, in my opinion- one of the worst Taco Bell's in the area. Be prepared to wait 15-30 minutes in line.. read more

In the last few years, me and my family have gone to this Taco Bell at least 20 times. Out of those approximate 20 times, we have received our full order maybe 6 times. Each time it is usually the cinnamon twists that are missing, if not more. Just overall not satisfied with how our order has been delivered. read more

Been sitting in the line for 20mins now. Still no food?!?!? How is this even possible? Is this not fast food? Customer service obviously not a priority. When I asked to speak to the manager. The cashier says the manager wants to know what you want. I then had to wait another 5 mins for my order. The food is ice cold. Do not visit this location. read more

I just witnessed something I never in my life have seen. Taco bell at noon locking their doors so they don't have to serve/staff the front of the store. What a sorry excuse for management and service. When a customer finally got in he told the employees hey your doors are locked and the manager saying she can't be responsible for all the kids in the back when the doors are unlocked??? WTF. and worst part employees in the back laughing at the customers trying to get in. read more

I mean Taco Bell is already low quality but this was worse than usual.. too much chipotle sauce in my chicken quesadilla that I was practically gagging. My Mexican pizza tasted like old grease, not sure if it was the shell or meat but I'm probably going to regret this pretty soon... spare yourself and go elsewhere! read more

Did not give me anything i ordered. Literally got one slice of a quesadilla in tin foil like my mom wrapped it up for me for lunch. Not only did i not get what i want but the line took FOREVER. Will probably never go back. read more

This place is the absolute worst, "the fryers are down, only accepting cash, exact change" they even told me one time that they are only cooking tacos. they will do anything to get you to not buy food off of them so they can be lazy and work for free, & when You actually do get food from them, it sucks. i went back for the first time today and as usual they said we aren't taking orders. I'm over it I drive 15 miles to get food instead of this place. If I were you I would steer away from this chumbucket. read more

Manager was very rude. Yelling at customer who wanted a receipt since she got a refund. She then yelled at others waiting asking if they wanted a refund so she could go back making food. I was told 30 min.wait so I left before ordering. She needs a new job that is not customer service related. read more

Gave it a 1 star because I couldn't give it 0 or minus stars! This place is absolutely filthy and has horrible customer service! I walked out today without getting my food because the staff were so horrible and rude. I will never go to this location again! I have had many poor customer service issues with this location in the past, but today was by far the absolute worst. Very rude service, unclean conditions and the people fixing the food were sweating; so I didn't want that ending up in my mood. This is a place that I would not recommend to my worst enemy!!! If you need fast food, I recommend you go somewhere else!!! read more

This Taco Bell is the worst Taco Bell I have been to the service is slow and they are always short on wait staff. I ha to sit in drive through for 30 mins and when I tried to leave I could not because there drive through is set with a one lane with no room to leave and there were several cars behind me. read more

This location has been going down the shitter for years, and I've tolerated it because it's close to my job, but today was the last straw. Sorriest looking Taco I've ever seen in my life. You'd think the employees are paying for the toppings out of their own pockets or something. Basically a shell with about a teaspoon of meat, a tablespoon of lettuce and about 11 pieces of cheese. I'm done, I'll start going to the Hardee's across the way. read more