I absolutely love this Taco Bell. I come by every Tuesday for the $1 special through the app, and they never disappoint. The team is always prompt, helpful, and consistently gets my order right. The food is fresh and delicious every time. Portions are just right, everything is well put together, and the taco shells are never broken, which honestly feels like a small miracle at most fast food spots. Friendly service, clean environment, and reliable quality. It's my go-to stop every week. read more

Umm so this was inedible. I've eaten at multiple Taco Bells in my life in multiple cities in multiple states and this was so gross I had to throw it away. I ordered DoorDash and the food came stale.... I'm talking like my Cheesy Gordita Crunch pita was rock hard and the cheese was coagulated, the Cinnabon Bites were as hard as softballs, and the food was inedible. I spent like $35 by the time fees and tip were paid and it went in the trash. Absolutely disgusting, foul, trash. Guess that's my fault for eating Taco Bell but this location is clearly just reserving food from 1992. read more

Every time I order, they never get my order right it's like they can't read. Can't follow simple instructions. The whole shift at night needs to be fired the manager to everybody this is horrible. read more

Everytime I come to this location not only are workers always outside smoking WEED but they are rude and DO NOT care for their customers... The staff in the is building is unbearable and unacceptable! Definitely won't be going back no time soon! read more

Taco Bell - You should NOT be in front of the building smoking weed When you could be cleaning,organizing, making sure everything is stocked etc. - Fast Food Near Me - Charlotte, North Carolina

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The staff here is HORRIBLE. They are rude, inconsistent and overall just terrible to deal with. I would give 0 stars if I could. Give your money to another Taco Bell. read more

Had a mobile order so I walked in to pick it up because it said it was ready. Waiting to be served for several minutes which is completely fine. The manager came out and started talking to the lady beside me because her order must've been messed up. So while she's their I say "Hey, I have a mobile order for **** "" and I saw it sitting right on the counter but I'm not going to reach over and grab it. But she smacks my bag.. yes SMACKS it! And tells me to hold on. Honestly seemed like something out of a movie. I understand fast food can be a pain and can get annoying with people complaining but I walked in there as nice and can be and was respectfully. She was a heavy set woman with light skin so if anyone comes here just know their manager is extremely unprofessional and unskilled for her job. I was very disappointed with her actions and I hope she fixes her act before she gets fired. read more

Great customer service and quality food. Clean location and easy to get on and off 77. Mobile ordering was simple and food was ready quickly. Impressed with the staff most of all! read more

They stopped serving breakfast which obviously is the worst thing that could happen on a Monday morning..... they were also snotty about it when I came in not knowing this information already. Taco Bell locations around me are falling apart, this used to be my favorite food chain. read more

Long customer line, but no one was on the counter to take the orders. One customer had to tell them there are 10 people out waiting. After giving the order 25 minutes long wait for the food to arrive. Very loud music in the eating area. Gave me slight headache. Gordita bread seemed to be stale.No taste for the Mexican pizza here. Will not come back again. read more

Taco Bell - Fast Food Near Me - Charlotte, North Carolina

Really great customer service! I always have a complicated order at Taco Bell and they've gotten it correct every time! Everything was fresh and fast along with an adequate amount of sauce to go with the food! Also, the best carbonated Baja Blast! #Winning read more

Awful ive been sitting in this drive-through for 45 minutes and i have my kid in the car. we finally got our food and i pulled over to check it my kid ordered a soft taco with cheese lettuce and beef. i open the bag and find no soft taco. im bewildered at this point. i look around for my Doritos locos taco and find a whole different order. im glad i checked it. Dont come here read more

The worst taco bell in history. Should be shut down. They take your order and make you pull around and wait 20min

I ordered a Baja Blast freeze at the speaker box. As I was pulling up I saw the person at the window with a blue raspberry freeze. I asked to make sure that wasn't mine before I paid and she proceeded my card anyway. The manager was at the window already bc she was the one taking the drive thru orders. As they FIXED my order (greatly appreciated) the manager looked at her worker and said she ordered the raspberry which I felt was disrespectful and unprofessional. Why not fix the order without the extra commentary especially when you are wrong. I only ordered one thing and I know what I said. It definitely felt like 2 against one at the window and if I would have received a receipt then I would have done the survey instead of a review. I will definitely be using a different location than this. Professionalism is greatly lacking especially with management. read more

Waited in a long line to place my healthy order. Got on the interstate north, realized I had the completely wrong order. I called so they would have it ready for me... They did not. When I got back, I had to repeat my order and wait again for it to be made. Why they didn't fix the order and have it ready to hand to me, I have no idea. read more

Taco Bell - Waiting in the drive thru. - Fast Food Near Me - Charlotte, North Carolina

By far the best service I received from this chain in a long time. The young man working the drive thru Sunday night (12/20) was very polite and got my order correct. I had to wait for my food and was asked to pull around which wasn't an issue. My food was hot and fresh and the manager hand delivered it to my car. Great job guys I know you don't hear it enough! read more

Do not EVER go to this Taco Bell. I paid for my food and they asked me to pull around to a spot along with what seemed like everyone else in the line as well. I waited for OVER AN HOUR in the spot for my food. Horrific customer service to top it all off. The people working here clearly don't want to be working so save your trouble and go somewhere else! read more

Taco Bell on Sunset in charlotte nc has horrible customer servic. They messed up my whole order that i placed on Door Dash and blamed Door Dash. Then I asked the guy his name and he said they don't give out their names because it's Taco Bell policy. I asked for a manager and he said he was the manager. I asked how are they going to fix this because I was missing food he said he don't know and to ask door dash because he just got there. I asked to speak with someone that was there and he refused. I will never order anything else from this location on door dash or in person. read more

After deciding to go to TacoBell for get a quick meal,I went inside only to find that the venue was a repulsive muddle(as I remembered it before the place was destroyed and rebuilt). But I still ordered my meal,which the workers got unsurprisingly wrong,as to that being not the first time my order was inaccurate at that Taco Bell. I went back inside to notify the workers that I did not order what they had gave me.They then restored my order to what I had asked for in the beginning. Other than that I would say my meal was as decent as you would expect from any fast food restaurant. read more

The manager at this location is rude and incompetent. Her attitude reflects in the performance of her employees. Mistakes are frequently made without correction being offered, even being flat out refused. Just today I was refused a receipt for my purchase, which I needed for business purposes! I recommend patronizing a different location or another business altogether. read more

One simple order took 5 employees to make and 25 minutes!! Then when asking about the order, it was like I was a bother-worst customer service ever!!! Oh and, the employees had gloves on to make the food but then kept taking his dirty a$$ phone out of his pocket! read more

food was good and fast but was a little cold and one of my tacos was poorly made but other than that I recommend

Quiet literally the WORST service. Love Taco Bell but dealing with this location is NOT worth it.

Food was pretty good. Except the cold fries. I brought the fries back to the counter and asked for hot fries after explaining to the uninterested employee that my fries were like cold, limp chicken peckers. After waiting ten minutes for them to replace the offending fries, I realized they forgot about my fries. I asked a different employee who seemed to care a bit more about my Taco Bell experience. In a short amount of time they gave me two orders of fries extra hot and extra seasoned! I will return here. read more

Ordered the white ranch fries (2) along with other tacos ... didn't receive the white ranch fries son went back && they gave him the run around... called over 14 times no answer... the absolute worst customer service ever .... Don't waste your time .... read more

Taco Bell, nothing unusual here. Fast food style Mexican ? food. There's more than 1 toilet in the ladies room and it's clean! read more

Taco Bell - Fast Food Near Me - Charlotte, North Carolina

Literally sat at drive thru 40 minutes. Single lane,no way to leave after ordering. Nothing more to be said. Just terrible service.

This Taco Bell has horrible service it takes hours for them to make one simple meal this Taco Bell also has a number of roaches crawling around it and overall customer service is horrible read more

The customer service is EXCELLENT!! Everyone is always courteous and accommodating. I have specific diet restrictions and they always get my order correct. I LOVE THIS LOCATION!! read more

I would list Negative stars but thus far, incapable of doing so. Stopped by around 9:30 on Tuesday night. Waited over 10 minutes in Drive Thru lane and when my soft tacos arrived, I am not lying when I say half of the "meat" was cooked, half was actually frozen. Never returning to this establishmeny again, and with my office right up the road, neither will our 50 employees. read more

I found an actual bone in my chicken quesadilla. I was enjoying it with delicious fire sauce and then surprise!! A TINY BONE. Not cool Taco Bell, step it up read more

i ordered online and even paid for guacamole, chipotle sauce, and spicy ranch. did i get any of it? no i did not. i'm extremely disappointed and my meal is honestly ruined. how are you going to leave out something that was paid for? and i can't even call because they don't answer the phone. read more

I went here last week for a quick bite late. The food was not bad at all and my order was accurate, but I had to put up with the typical shenanigans that one may expect for a low-end fast food joint in a sketchy area. I went in and there were 3 people already there. Two people had ordered and one was ordering while I looked at the menu. After I ordered, it took a little while to get the food, so I made some observations: There were two off-duty employees that were loitering there, bothering the staff that was there working. One got some free food and went out to the parking lot. The other came to the front counter and leaned to the left to call out the names of the kitchen staff and get their attention to chit-chat about nothing in particular. One guy received his order but check it and found it was completely wrong. He asked for plain on everything and they gave him the normal toppings that he didn't want. They had to redo his order from scratch. The person that was in front of me got the order and left, but complained that it took too long. The last person was the one that was there the longest. Someone asked him what he was waiting for and he presented his receipt. They had NO IDEA that he was still an outstanding order. This is very pathetic given how few customers there were there. They had to make his order from scratch. The restaurant is not filthy, but feels a bit grimy both indoors and outdoors. I don't feel perfectly safe walking into this place, so I do carry a weapon. I'd recommend everyone do that when getting food on Sunset Rd. Heh. read more

Just like any fast food in a trashy "gettho" area the service here is off and the food is what to be found at a Taco Bell. The dining room is a bit dirty and you can tell the people who work here don't want to be here. read more

My burritos were not even hot. They tasted like they had been sitting out at room temperature. Slow drive thru line and the girl running the window seemed so unhappy. read more

The food is good but they close the dining room way too early. More than once we have come to eat and went across the street to KFC or McDonalds because the dining room is closed. Tonight it was locked up BEFORE 9:00. Ourselves and two other families just left and ate somewhere else. I am just going to stop coming to this Taco Bell at all. read more

Sat in drive through for 30minutes with only 4 cars infront of me. Do not come here if you need "fast food"

Friendly workers but the food tasted nasty I had the nachos fries box and the burrito and the fries old and tasted bad and worst with the burrito made me throw up after I eat half read more

I'm a big Taco Bell fan, but this location is ALWAYS slow. This is easily the slowest TB that I know of in Charlotte. I've never been threw the drive thru in less than 15 mins and I've waited 30 mins before! Avoid this location and go to the one off of WT Harris that's about 5 mins away. read more

This is the slowest Taco Bell I've ever been to in my entire life. I live down the road and I come here very seldomly and when I do I wait very long. on multiple occasions I have had to go back inside this time because my order was wrong. What do you expect, it's location is in the middle of the ghetto. Do whatever you can to avoid this location as you will be very disappointed just like I have been many many times. read more

Came here because my pregnant wife was craving tacos. After waiting 15 minutes in a drive thru line that was not moving, we decided to go inside. We walked in there a guest waiting, so we waited. No cashier in site. There were 2 cashiers at the drive thru and kept apologizing for the wait. So after a few minutes we said excuse me, does anybody work here!? And she goes oh yes hold on. She calls some girl from the back and continues to tell her she has guest in line. Just as she was coming up, the guy who was making tacos, had gloves on and came around the corner and touched the dirty ass bar with the same gloves he's using to make tacos. That's when we said absolutely not, and left. The cashier continues to say, "you don't want anything?" Absolutely not I said and took my business elsewhere. Not only did you have me waiting for over 20 minutes for some damn tacos but you wanna be dirty too?! No thank you. EAT WITH CAUTION!!!!! read more