This was hands down one of the worst fast-food experiences I've ever had. I went to Taco Bell expecting a quick, simple meal, but it turned into a huge headache. First off, the staff seemed completely disorganized -- the person at the counter barely acknowledged me, and when I finally placed my order, it took forever to come out even though the place wasn't that busy. When I did get my food, it was a mess. The tacos were falling apart, half the items were missing from my bag, and what I did get was cold and looked like it had been thrown together with zero care. To make things worse, the beans and meat tasted off, and the burrito I ordered was literally half-empty -- just a little smear of filling and nothing else. I tried to politely ask about the missing items, but the employee acted like I was inconveniencing them and gave me major attitude. No apology, no attempt to make it right. On top of all that, the dining area was dirty -- tables hadn't been wiped down, trash was overflowing, and the drink station was sticky and gross. I don't usually write reviews, but this experience was so bad I had to. If this location doesn't get better management and staff who actually care, I don't see how they'll keep customers coming back. Definitely won't be returning anytime soon read more

I ordered on the app and when I went to go pick up, the staff stated they did not have my order. After showing them the order and the correct location, she said that my order was on the bottom of the screen and could not see it. I ordered 25 min before pick up. I pulled around to wait for my food to be made. There is a car in front of me waiting also. We are the only 2 customers here.I have now been waiting 15 minutes and still do not have my food. read more

Why am I paying so much for so little. A mostly empty taco shell forces me to buy the 10 pack. Every year Taco Bell is skimping more and more on quality. Used to be a good place to grab a meal now it's overpriced and totally lacking in value. Very disappointed and will give my business to the taco trucks. read more

This restaurant, GENUINELY fucking sucks..there is no sense in forcing customers to use the kiosks, as both are broken!

This is your standard Taco Bell. I looked at the menu board, and the Grilled Chicken Burrito Crunch Wrap looked really good, so I ordered one. Dang. Forgot the menu board looks around 3 times larger than the meal. I didn't go back for more, but noticed I could have got a combo and more food if I'd looked to the right side for the larger meals. They took my name, and a cup wasn't handed to me - it kind of went to the side of the counter. I apparently correctly guessed it was mine (nobody grabbed it away) and got a drink. The food arrived and I tried it. I had to put on their "Hot" sauce - it wasn't very spicy at all. The Root Beer tasted good. I did use the mens room, and it was clean and smelled clean. read more

Today they did a good job, I ordered online because I had a deal to try it free. I was able to pick it up in the drive thru with a reasonable wait time. read more

Taco Bell - Breakfast Crunchwrap - Fast Food Near Me - Dixon, Illinois

Worth the wait whenever I order it always comes out fresh, delicious and exactly how I want it. I was customize my items because I like to get the most out of my eating experience. read more

I don't think I have ever been here once and they actually got my order right. Then if you go in and order you can't talk to anyone. You have to order at a computer. Dumb dumb dumb read more

horrible waited like 20 mins for cold food! i hate this taco bell and they made my burrito like a toddler the whole thing looked like a blob and unappetizing. they had like at least 6-10 people working and still could not get the food out fast enough. this place sucks, always have to wait 20-40 mins just to end up getting the wrong order. One time i ordered 3 cheese roll ups and had to wait 30 mins and they were in the bag cold and hard. Disgusting read more

I ordered online and waited 30 minutes and my food wasn't even hot. Workers were on their phone instead of making the food. Also forgot my sauce. read more

Crap. Place is disgusting. They always forget my drink and ignore me when I ask for it

This is the worst taco bell I have EVER been to. Dirty dirty dirty!! Horrible customer service! I ordered three tacos and two were completely smashed and the fries we got were cold. O have nothing good to say. Please take pride in your workplace and job. read more

The drive through takes forever and all three times i have ordered online it has been a horrible experiance the first time i didnt get the food. The second time it charged me for delivery twice. And the third time the order was incomplete. All three times when i called to correct a situation i got told they are not responsible for there delivery service and the delivery service said that is was taco bells fault. I was told to contact the 800 number if i had a problem to be put on hold for 2.5 hrs. The manager was rude on the phone and provided no valid solution to the problem. Overall dont bother not worth the time or money read more

I am thankful this place was on our route home. We stopped by President Reagan's home and built quite an appetite. We chose the drive thru because we wanted our food fast and did not want to eat in public. The voice over the intercom was helpful and pleasant. We were fourth in line but got our food about as quick as it took me to write this review. read more

Taco Bell - Drive thru - Fast Food Near Me - Dixon, Illinois

Waited in line for 40+ minutes with only 2 cars in front of us, no one inside. Rumor has it from past employees is that if they know you and don't like you, they spit in your food or drop it on the floor. Always kind of dirty inside as well read more

Amazing service, they were fast paced and very kid when it came to the customers. Would highly recommend this Taco Bell.

to begin with, the lady who took our order seemed very impatient and seemed like she didn't even wanna take our orders. I will say the food was hot, WHICH IS GREAT! when trying to find a table, we had to choose the smallest one because a majority of the other table were dirty. as we were eating our food the employees were playing music, which was fine until we started hearing profanity and violence. The music was not family friendly and was just inappropriate. most of the time the employees were very loud and obnoxious, which makes eating and enjoying a conversation very difficult. read more

Terrible service, and previously I've tried the mountain dew from the fountain and one kind of dew was too bubbley and one kind was almost pure syrup...ew! The food is the best taco bell I've had in a while.... so that's why it got 3 stars. read more

Waited 15 minutes in the drive through due to being busy which is fine. But they forgot my chicken quesarito which is almost $4. How? How hard is it to work fast food and make sure all the food paid for is in the bag before giving it to the customer? $15 minimum wage to fail at a job that should be $9 tops? Can't wait for Arby's to open and watch this place close like Burger King bc staff is so pathetic. The same people working here are also going to ask for a manager at Bdubs if they don't have enough sauce on their wings on boneless Thursdays. Maybe we can get a chipotle if tbell closes. Pay $4 for a dog food grade meat burrito and don't even get it. read more

Decent food and overall well kept restaurant. Sadly they removed the steak flatbread from their menu which was the best item they made. If you plan to go here, choose a time when they aren't going to be as busy because that drastically affects the wait times (As short as 5 minutes when they aren't busy, but up to 20 when they are). They struggle to handle a large group of customers. The atmosphere is pretty good, certainly above average. Overall the experience was a good one, I have nothing bad or amazing to say about the establishment due to it's all-around adequacy. 6.4/10 read more

Overall, we thought this restaurant really brought its best to the table. The tables and floor were mostly clean and the layout and the design of restaurant really stuck out. The food was good for a chain restaurant but what we really enjoyed was the drink choices. Everything overall was very clean and the service was very good, one of the servers was even kind enough to bring our food to our table! Good experience and we recommend this restaurant to anybody who needs a quick bite to eat. read more

Let me start by saying that when I give three starts to a place like Taco Bell, it is because I am rating it only against other Taco Bells I've been to. This Taco Bell was not especially bad nor extraordinarily delicious. What I will say though is that my tacos were a little on the skimpy side. But, seeing as they did not mess up my order, which is my experience at every other Taco Bell; I shall bestow three stars upon them. read more

I'll start with the good. The food is pretty good here, when I do venture out for some greasy fast food. But, I really must say that the interior of the restaurant needs some repairs and updating. Last year some time, I remember going to the washroom to wash my hands and the sink was clogged. The chairs & tables are old. The drive thru sign is literally falling apart. If I do go there, it's definitely just through the drive-thru. read more

While the food is definitely not the worst I've had, it's not all that special. What really rates it bad is the service. Drive-through takes FOREVER. You typically have to pull around the front of the store and wait for them to bring the food out, even if it's only two burritos. There are typically two or three other cars also pulled around front waiting for their food. Service can definitely be better. read more