Slowest service in the world. Plus most of the workers are lazy ass hell. I said I was with doordash one time dude immediately went to the back office to just hide. Accepting orders after 7pm is worst thing you can do. You will be waiting forever. It's shouldn't be that head it's just tacos and the other stuff is just microwaved I know I've seen them. Go to the one on Fairburn rd. read more

This place is a rip off. The dollar items at other taco bells are 1.29 here. The 5.00 box is 6 bucks. Was going to get a happy hour drink for a dollar. Nope 1.29 for that too. Unfortunately this is the closest location to my house. Guess I'll stick with Burger Kings. read more

They've been falling off and the last few times I've eaten there the meal was so salty it made me sick. But I'm not gonna lie it tastes good and really hits the spot when it's made right read more

Went inside to order because the drive thru line is always long and saw a roach on the counter. Both me and the cashier looked at right at it. He said nothing and I asked for my money back. Run! read more

How do I do less than 1 star waited in the drive through line for 30 min to be told cash only no sign or anything I will be reaching out to management it's a shame when a company forgets about their customers I thought costumer service was #1 priority read more

I went through the drive through to order 4 things and they had me wait in the parking lot for 30+ minutes while cars that were in line behind me came and left. This is supposed to be fast food. Last time I was here they messed up my order and I had to come back and wait for them to fix it. read more

Placed my order and I repeated it just to ensure my order was understood. Get to the window and it's wrong so they told me I needed to pay more to correct the order which was fine especially since I didn't remember the menu price when I got to the window. Order given back to me and I pull up to check so I won't hold up the DT lane of course it's STILL wrong. So I go inside and I ask to speak to the Manager to get what I ordered of course she doesn't apologize for MY inconvenience of having to come inside, she turns and walks away to fix the correct order. When they gave me my order of course I had time to look at menu board and they over charged me, when originally they owed me money because they rang it up wrong the first time. Not sure whose the captain of that ship over there, it's horrible. If this was my first bad experience I probably wouldn't have left a comment, however its NOT and I stopped going because of it! I decided you know what, it's been months since I've been there so surely they have gotten better... well I was wrong. Back to Del Taco I go SMH! read more

I understand that they are short staffed but they would not even acknowledge the people inside trying to order. Just completely ignored them until they left. read more

Husband went in to order, kisok were busy went to counter 8 people saw him and ignored him. He left !

Horrible. I waited in the drive thru line over 30 min before I ordered. I waited over 15 min for the lady to even ask me to order. What in the world?!? Really annoyed!!! read more

So I come in to order 20$ worth of food six employees, to busy talking , laughing and living it up.. I'm so glad that I finally see one person finally deciding to do her job... Douglasville Georgia has went to shit!! Thanks sherif pounds.. What an outstanding Fkn job you have done with my town read more

See I don't except too much from a Taco Bell, and normally I wouldn't even write a review on a fast food place, but our visit here was ridiculous, and yes it WAS THIS LOCATION. It was late. very late, and Taco Bell and a few burger places were the only thing open. We had been working in the heat all day, and hadn't had any dinner. We were about to go home to Atlanta, and wanted some fast food, that I could eat on the way home. I don't eat red meat so Taco Bell was the only real option, other than just having french fries at one of the burger places. We ordered a side on cheese nachos, 2 bean burritos, and my mother ordered a few chicken tacos. I think that the people working there must have been stoned or something. It took them 47 minutes to get our food ready.. I thought taco bell was fast food...and we couldn't get out of the line so we were just stuck there waiting. Finally when we got up to the window, the cashier had to pull out a calculator to find out the change for 5.30 from 10 bucks, hm...damn... Two workers were just standing around, emotionless, starring at the ceiling, while 2 cars behind us waited for their food. When we got our food, they gave us a little baggy with 2 chips, some dried up nacho cheese (I guess this was the side of nachos) 2 dried out tortillas folded like burritos with nothing but cold hot sauce packets squirted into it (yes these had no beans, and I guess they were the burritos) and some tossed together tacos. We tossed the food away without eating a bite and got on the highway and went to another fast food place. Lesson learned, don't go to any taco bell, and if you must go, make sure you can't get boxed in at the drive through. read more

My favorite Taco Bell location. The staff are kind, and helpful. In the few times there has been a problem with my orders, they are always happy to help me out. These folks know me on sight, by name and almost always have my order memorized too! XD thanks to the mobile app, getting familiar has been easy and I can't say enough good about this location. Thank you all who work here, you're all awesome. :D read more

Order was wrong. Ordered beef and bean burrito..only got beef...and the beef was over salted. Could not eat but two bites. Staff was lazy and seemed not to know the menu. New restaurant..expected better....NOT going back. read more

Taco Bell overall is good, I like the chalupa BUT I don't know where they get off charging almost $10 for a meal. I can go to a real (authentic) sit down place for that. The employees here don't seem to like their job much because they are always goofing off and allowing the line to wrap around the building. It is frustrating waiting so long to feed my hungry kids after a long day at work. I like the chalupa but I think of so many better ways to spend $10 and about 30min.. read more

you will %100 be disappointed with the service they take a million years just to get your order. its sad i have to wait an hour before i can eat. i work in the food industry and i have no idea how the company hasnt fixed it because i know where i work that isn't acceptable. not only that every time i go to taco bell i get a steak quesadilla and it is always not fully cooked. unacceptable and disappointing read more

Came in from out of town for a travel ball tournament and ate breakfast! The order was correct and was absolutely delicious :) staff was friendly and place was very clean! The read more

This location blows.Every time I go the tacos are either soggy or crushed. How hard is it to make a taco really? Ididn't wanna give them one star cuz at least they get the orders correct. read more

We had a wonderful experience here today! The food was super fast...and correct! I always add a few changes to my order because I don't eat red meat and I'm used to having to bring my food back at least once, but everything was made correctly! All of the employees were SO friendly, especially Lisa! She was really sweet with my son. I've been craving Taco Bell for a few weeks now, so I'm glad I got to satisfy my craving and have a good experience! read more

One star because no stars is not allowed. So..after driving all day we checked in to the hotel amd then went to taco hell as it was a) open b) close to the hotel. There was already a line so I got in it.. Cars came behind me and like weird al was trapped in the drive thru. 30 min to get 6 tacos is stupid. I might also mention we got an enchrito and .. No silverware.. Thanks so yeah this place is slow and really sucks go to McDonald's. read more

Sooooooo slow, 4 cars in the drive through 2 walk up orders, 15 min. Such sad service.

This should be the absolutely last place to go to for Mexican Food! Their service is horrible and their food even worse. Seems like the staff that work there have a huge attitude problem. I ordered regular tacos and they had very little meat in them and even worse is that their meat isn't 100% meat. Seems like the US Government made them change their advertisements when Taco Bell advertised 100% beef. Taco Bell was told they can not advertise something that is not true. I went there once and that was enough for me. I'm surprised they're still open. read more

like the man said, no star is illegal, we had tacos today, we go there because the french fries are the best ever, but now, 10/16/2018 they don;t sell them anymore. WHAT? thats why we go. they use to sell them, so we won't be going back, the taco was so thin I don't know what we paid for. No fried, and no good tacos. Help is needed in Douglasville. read more

Went through the drive through. Waited 20 minutes or more. Once in line you can't get out. Got to the window and asked who the manager was. The girl gave me his name and asked if I wanted to speak to him. I said no, I just wanted to know who he was. The girl acted and sounded like she was high on something. Do they not drug screen their employees? Could hardly understand what she was saying. I understand how the fast food business works but really!! Will not be back. read more

Do not go to THIS Taco Bell unless you would like to ALWAYS have something missing or incorrect on your order. If you ask (and pay) for guacamole, guess what won't be on you order. This location owes us like 12 tacos. It's a shame because it's one of the only places open when we decide late but the incompetency of the staff is enough to send anyone over the edge. Other locations are able to get my order correct so I know it can be done. I think a much needed training session is in order for the members of this staff. read more

I have lived here for two years now and feel after a dozen experiences with this taco bell I can no longer sit by without warning people. Don't do it. Don't give in to the temptation to come to this taco bell. If you must go to taco bell...two exits east is another one and it can't possibly be as bad. I don't hand out many one star ratings, but this is one of those places. Really a zero would be most appropriate. We only go back because my wife likes the grilled stuffed burrito. To sum up a couple years of visits: minimum 15-20 minutes of your day to get your order (this is of course assuming you are the only person within a block of the store placing an order), lazy employees, and inept at best (can't add, subtract or get an order correct). I have successfully left without having to correct a mistake twice in two years...apparently you get one free pass for a good visit by being persistent enough to show up multiple times a year. Beware of them having to count above two...I have actually held a brief discussion about just how many tacos make up 12 tacos...for the record, 10 is not 12...no matter how full the bag looks. Also, the flat whatever that they stuck in my bag with stuff falling out is not a burrito. No, 1.95 for a two pack is not more expensive than 3.99 for a four pack, it's actually less...one would think the fact they have machines that can do math for them would help at least once or twice a day in solving these vast mathematical enigmas. Beef is indeed not the same as chicken. And don't even get me started on customer service. Today it took the guy sweeping the floor 7 minutes to walk roughly 15 feet from where he was sweeping to the cash register...to which he apparently was the only qualified operator of the five people that I actually saw (two of which came dangerously close to actually touching the cryptic looking machine of math and wizardry...only to quickly dart away at the last minute fearing dreaded eye contact with a live being). I remain convinced to this day that they killed off the manager, assistant manager, and owner probably through a spectacularly unplanned accidental deep fryer incident...as no one that I have witnessed has shown the capacity to have planned such a plot. There can be no other explanation of the lack of management, leadership, or horrible training that I have seen. Lastly, beware of the drive through. There is no escape once you have been lured in...you're stuck for a half hour unless you have a decent SUV or 4x4 to take the bumpy ride off road to flee the scene of the train wreck. read more

RUDE ASS EMPLOYEES. I almost had to meet a bih after she got off work, so she could catch the werk... Her and her giraffe neck friend.

They are the slowest group of workers you would ever have the displeasure of meeting. It took 45 minutes to make 7 items. Really? I could've driven to a Mexican restaurant in Atlanta ordered food and got served before this taco bell even started. If you want tacos go somewhere besides the taco bell on Stewart Parkway. read more

We ordered three hard shell tacos and one chicken burrito supreme to go at the Douglasville location this evening. After standing in line for what seemed forever, we were greeted with the impersonal callout of "Next!' from the cashier. There were so-called workers standing around not doing anything and then there were four staff trying to make our one measly order. When they called a number of a customer after ours and we hadn't received our food. and then they called out the number after that one, I blew a gasket and said, "What about OUR order?!" They all looked startled and someone on the other side of the line said, "We're making it!" Right after that some guy handed us the bag and said sarcastically, "This should take the edge off." It took at least 20 minutes and four people to fulfill our order. Besides being very incompetent, the staff was quite rude. We don't recommend this mismanaged so-called fast food restaurant to anyone. read more