It's Taco Bell, right, but it's a GOOD Taco Bell. We went here several times in late May through June late at night and our order was always fresh, correct (big one), and we didn't have to wait too long either. Staff was friendly and it looked clean. Definitely a gem in the Taco Bell world. read more

Multiple people waiting inside for their food including us. We're going past THIRTY minutes waiting for our food while multiple cars go by in the drive thru. The other reviews are 100% right, do drive thru unless you want to wait longer than an actual restaurant when it's not even busy. I understand if you're understaffed, but common sense says switch from drive thru to help out the people who have been waiting here forever instead of prioritizing getting people thru the drive thru faster for corporate numbers. just asked for a refund and they magically made the food appear. LOL. What a joke and awful way to do business. Will definitely never come back, should've known better. read more

Wish I could give ZERO stars. Hands down the worst Taco Bell ever. Slow, rude, and the employees seem to have no idea how to correctly prepare any of the items on the menu. Not suitable for groups of any size. read more

Picture this. It's 11:38 at night and the cops just showed up at your party as you're waiting on your doordash tacobell Crunchwrap supreme with hot sauce. You're fed up, tired, drunk, and HUNGRY. And all you want is a Crunchwrap supreme with hot sauce. And they fucking forgot the hot sauce. Are we being serious rn???? Apparently we are bc my hot sauce is no where to be seen. Flash forward like a week. You go through the drive through starving and wanting a nacho fries with hot sauce. You tell them in the drive though you want hot sauce. And THEY FORGET IT!!!!!!!!! TWICE!!!!!! I will be suing, this level of complete incompetence cannot be continued. Taco Bell I better be getting free hot sauce for the rest of my life. read more

jose is so awesome!!! He made amsing COSTOdME drinks and if was for FREE he s Was awesome read more

Friendly staff, clean dining area, and is great at substitutes. I recommend this location!

if you want your time wasted and garbage ass food please come here . the general manager. who was running drive thru was a complete bitch rude and disrespectful honestly the location looks cool and nice from the outside witch is why we originally visited but had the absolute worse visit and she need to get off that shit read more

horrible rude workers and food was horrible and messed up order and spit in my food and added items I didn't order Rand charged me for them

I have been a vegetarian for maybe about 10+ years now and I have never had an issue with ordering at Taco Bell. Tonight, my boyfriend and I decided to get some Taco Bell on our way home and I had inquired about a grilled cheese burrito being made with black beans. I had confirmed twice with the person who had taken my order at this specific location and they had said that they can do black beans. They asked me to double check the screen to make sure my order looked OK and I did indeed confirm that my two items I had ordered showed up as blackbean. My black bean crunch wrap supreme was good, but as soon as I took my first bite into my burrito, I was met with the texture of meat. I unraveled the burrito to find out it was exactly that. I am devastated to have taken a bite of meat after being a vegetarian for so long and I am so disappointed in the fact that I have tried to call that store for over 30 minutes and have received nothing back. It is almost 12:30 AM and a little too far out of my way to be able to drive physically back to the store, but I am very disappointed in my experience. Not only did I check twice to make sure my order was exactly how I wanted it but when I was asked to triple check on the screen to make sure my order was exactly as I wanted it ended up being so far from the realm of perfect. read more

Drove out of our way to come to this Taco Bell as it had a rather inviting appeal to it from the outside when driving by. I'm not entirely sure what I was expecting, perhaps a more 90s vibe or something? When we walked in, it was just your average Taco Bell and nothing special at all. We had to order from a screen which is fine, but unfortunate to lose the customer service aspect. The restaurant was clean and had plenty of seating. Would come back if I'm on this side of town, but certainly won't go out of my way again. read more

Took 15 minutes for a dine in order. They had some large orders, but nobody seemed to care one bit. The manager on duty was on a break in the dining room during it all. Disgraceful service!! read more

i would give no stars if possible. the floor was disgusting (and had cooking utensils on the floor), the employees were trying to hide in the back corner while touching each other faces (with their gloves on and then made the food with those gloves), dancing and talking while making eye contact with me and actively ignoring that I'm standing here waiting. when they finally decided to walk over and ask my order they were incredibly rude. this is a daily occurrence i am extremely disappointed with this service and attitude. read more

Taco Bell - food and trash all over the floor - Fast Food Near Me - Fort Collins, Colorado

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This place sucks, they prioritize drive through and if you go in you will be waiting up to 40 min or even more. Workers act like they'd need to be told how to fold a wet napkin and act confused at the most basic questions. You'd think once you finally get your food it'd be the correct stuff but they've messed that up too. Incompetent workers. read more

Quesadilla not cooked at all. Cheese wasn't melted and cold. Same thing with my burrito. :( not a great experience.

super friendly staff! very helpful and accommodating!! very quiet vibe and clean restaurant! food was great!

I took my and there yesterday we ordered our meal and my five-year-old even said it tasted weird, but we ate our mail and left my daughters and I all vomited and diarrhea all night long and are still sick today read more

As fast food restaurants go, Taco Bell is one of my favorites, but it can seem a little hit or miss. This location, however, is clean and well-maintained, and the customer service is typically quite good, as well. If any mistakes are made on an order, the staff is happy to help. read more

waited and hour for 2 tacos and didn't even receive what even ordered i asked for the manage and the child at the counter told me he has the right to refuse service to someone "throwing the chairs around" all i did was push the chair to the side so i could sit down. like what?????????? all on camera you will see the manager bouncing left and right with her thumbs in her ears saying I'm not scared of you when I mentioned I'm contacting the upper management about what's going on here. and then no one all of a sudden had a name and every ones heads went down and back to work when a camera started rolling on them but its all on camera anyways due to the, I don't know maybe, the 15 cameras in the store that's already there. never recommending the place to anyone at 4100 S. College Ave. Fort Collins Colorado 80525. never recommending ever even if they fire everyone that worked that shift. read more

Wish I would give 0 stars... Worse service I've ever experienced. Trying to order for my family in the drive through and I was cut off multiple times by the employee telling me to pull up, and I wasn't done ordering yet.. . I ended up just leaving and not even getting my food. Absolutely ridiculous. Get better employees. Also NO ICE AGAIN? Wtf? read more

This is the worst service I have received from any restaurant ever. Not one person will serve you even if you're the only person in the restaurant. Foods terrible by Taco Bell standards and everyone there acts like you're inconveniencing them by ordering food. This restaurant is garbage. Go to the one on Elizabeth. read more

food is gas. i love taco bell but the workers are brain dead. you have to order on a screen which is creates no customer service aspect. Yes it is just a fast food but i shouldn't have to stand in the front of the counter and have multiple employees walk around like a don't exist for a DRINK read more

Can I give this place a 0 stars? The drive-thru is always backed up even with full staffing. Some employees seem to be high all the time and have delayed responses when trying to order. The order is always wrong here even if you order on the app. I've been in this drive-thru for more than an hour before and there's no way to exit once you get into the drive-thru. Overall this place is the worst Taco Bell in the United States!!! Although it seems like true customer service doesn't exist in the whole state of Colorado so it should be expected I guess. read more

Placed an order on Uber eats. Receipt shows the correct order. When I received the order it was incorrect. Called the store and was told there was nothing they could do. I really hate sour cream so the food is not edible in my case. Wish I was given some options. read more

Taco Bell - Fast Food Near Me - Fort Collins, Colorado

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Horrible horrible horrible service. Stood at the front counter for 10 minutes waiting on a door dash order. Not once did an employee acknowledge me. Don't use this place!!!! read more

This place sucks! I'll drive extra to avoid the employees here, just completely miserable and will take it out on you. They purposefully will miss items you don't specify to their liking. The worst costumer service. I'm always disappointed when going to this location. The manager!! got mad because I wanted cheese sauce and was going to pay. Weird, right? It's just a complete inconvenience for them to do their jobs. read more

If I could give it zero stars I would. My fiancé and I were in line for over 25 minutes trying to pick up a doordash and order a few things and it is always hell because whoever designed the parking lot is not qualified to do much of anything. The cashier Anthony gave us our order and refused to give us the doordash order that was already supposed to be made because it is "limited to one order per car". We got to the window and he said "I am not playing around we are understaffed". We work in food service and understand but you cannot impede upon other people's ability to make money. That customer also never got their doordash. Whoever manages this store should be embarrassed. read more

Let me set the scene. 6 sad, poor, hungry, defeated CSU students arrive at the taco bell after losing the rocky mountain showdown. Disappointed after our loss, we were looking forward to drowning our sorrows in beefy 5 layer burritos and baja blasts. We sat at the order screen for 5 minutes, with no sign of life from any employees. "Hello," we said with hope. Oh, how our hopes were crushed. Imagine our shock and pain when we hear, "Have a good night." Yelpers, notice how we haven't ordered yet. Imagine our confusion. "What," we say. We ask if they're closed. The employee says, "No, we're open, just not serving you. You're being obnoxious." Shocked. Hurt. Dumbfounded. We were having a conversation in our car while we were waiting. I want to emphasize that we were not saying anything inappropriate, obnoxious, or otherwise disruptive. When we tried to explain this, we were once again met with a, "Have a good night." We tried to talk to the employee at the window, and he hid from us and waved us away and refused to talk to us. In all seriousness, I am quite shocked at the way the employee treated us. We didn't do anything wrong, and weren't even given a chance to defend or explain ourselves. All I wanted was a burrito, and all I left with was an empty stomach and a broken heart. read more

Very bad customer service. I paid extra for beans in my crunch wrap as well as a large Baja freeze. They failed to make my freeze and I had to ask them to do it. I was polite and they put the freeze in a small cup when I paid for a large. We went home with the food and upon my first bite noticed they didn't put the beans and jalapeño cheddar sauce that I paid $3+ extra for. Hands down the worst fast food experience of my life so far, will not be returning to this location. I recommend anyone who read this to not go here for food, they will definitely mess it up. read more

Worst Taco Bell in town. They can never seem to get any orders right, if you are vegetarian or plant-based be careful because they always mess up lol. Also the customer service from the workers is usually awful and they always seem annoyed or on drugs. Last 3-4 times here all of my orders have been wrong and the employee seems like they hate everyone and everything. Worst experiences of my life going to this place read more

Food is typical awesome Taco Bell but the dude working there at 1 a.m. just called me the n-word like five times (I'm Asian?) and refused to serve me. Oh yeah, their system was down, too (person in the drive thru in front and behind me got served). So I don't have food, apparently this store is racist, and I'm confused. Literally am not kidding. Asked for the GMs number and they threatened to call the cops. Hopefully someone sees this because honestly this isn't North Carolina. read more

Just waited 20 minutes in a 2 car line just for 2 freezes. When I finally got them they were half melted and the wrong size they also forgot to give me a receipt so I have no way of proving that they gave me the wrong ones, feels like I was just robbed paying for that. Honestly terrible service don't recommend can't imagine their customer service here would care about what is probably a daily issue for them. read more

I give this place 0 stars. never have I been here before. the Taco Bell closed where I live so we ate here mind you, 2 hours away from where we were from. came in and was confused about the ordering system. I waited at the counter for a few minutes and asked the guy behind the counter where I'm supposed to order. He told me they're to busy to help and we have to use the kiosk. I only had cash so that wasn't an option for me so I asked what if we only have cash? The Guy working the window comes and helps me takes my money, then walks away as my friend tries to order. so she said fine and pushed the cards. They then kicked her out which obviously meant I had to as Well I walked out not even realizing I'd already paid for my food. So I obviously needed to get my money back. So I went back inside and stood there for a few seconds. When asked about my refund confused on if they were making my food or not I got told "wait a minute" or "we can't refund you" which at that point I got angry because how can they not refund money to a customer? I said "yesyou can as I JUST paid them and they put that money into the drawer". This then turns Into them threading to call the police on me, so I said please do. They were the ones committing a crime by not giving my money back. The guys continued to talk to the officer on the phone saying "I refuse to leave and that he had already given my refund back" which the cameras will show he definitely did not. This is absolutely RIDICULOUS! Sad you have a bunch of workers who act like children and think they can bad mouth customers and treat them poorly but the moment the customer is upset they call the police. Good system! Shows why this establishment have nothing but bad reviews. Not the mention when I asked for a managers number or a way to solve it through corporate I was told "we don't have to tell you anything". Also, sat outside and waited for 25 minutes for the police that were called to show up. Never did. Called the local station as well and a call was never made, so they faked the call obviously thinking I'd leave without my money. I do want to add the 1 female that was working never said a thing to me, didn't acknowledge me either but she obviously knew all those boys she was working with was in the wrong. She was still making food and doing her job as the others wanted to argue. If they don't like their job they should quit. Not make a franchise lose money because they want to be rude and disrespectful. After all this is the food industry! read more

0 stars. Braindead employee swatting bugs with drink cup, proceeds to serve drink cup to me. When I mentioned the bug, she then offers a cup...like wtf...order was just wrong all together. This location needs to be done with read more

0 stars literally the worse taco bell service ever i don't who is running this place but it's into the ground the smudge teenagers that won't help you are so rude when you try to ask for help they will let you know they are too busy and when you order they will take your money and then kick you out without a refund claiming they don't have the people and they will not tell you who the manager is or anyone you can get into contact with to talk to about the problems please don't go here if you are expecting basic respect or customer service just a trash place. read more

Nothing like calling in an order half hour before hand and then having to wait another half hour past the due time. This place is horrible

Too many things. One, the doors were locked and they are supposed to have in store pick up. The drive thru is closed, no signs. There is a huge banner on the building stating Dine in open, come on in, except it's not. When I went to the door at the drive thru, I was able to get my order, and the worker seemed mad, I asked him why the front doors are locked, and he didn't seem to know that they were, but said "we're only open for door dash. " So, I guess the general public is supposed just know that this Taco Bell sucks and Fort Collins should go to the Taco Bell by Hobby Lobby. On top of all that aggravation, they didn't get my order right, we were missing half of it. They are only doing door dash, no dine in or drive thru and yet they still can't get my order done right. I would give 0 stars, but it won't let me. read more

This is a piece of garbage fast food place. I usually have patience with fast food even if my order gets messed up because it's fast food. But for gods sakes an hour wait is too much. I'm a local to Fort Collins and I've been here multiple times. I have never had once a decent experience here. My order, without fail, has been messed up EVERY TIME. And taken way too long to get. It's grossly maintained and the staff was super rude to me when I told them I'd like a refund. Everyone needs to be fired. And the owner is trash read more

Foods always ALWAYS wrong. And if you have signs all over the building that your dining room is open. You think it would be open and not have a rude girl on the phone saying "doors are locked, so it's not open" read more

Horrible customer service and now they think because they have the touch screens to place your order you are not worthy of even being acknowledged at the counter. They were not even busy and it took 5 minutes not kidding for me to give up and walk out even though they looked at me probably 10 times. Freaking ridiculous. read more

Absolutely awful. I've never gotten as bad service as I have here. i ordered a crunchwrap and was given something else. When I went back they demanded the old food to fix my order. I had come back in a hurry and didn't think to bring my incorrect food to get the thing I wanted because why would I need the old food. They acted like I was some thief trying to pull A fast one. Had to go back a third time to get it figured out. Going to complain to anyone that will listen to replace this awful place of business. DO NOT GO. read more