12:51 pm ordered it's now 1:10pm. Still no food. Lied and said someone took. Then blamed me for not getting my food on the counter. My name was never said. They are lying. No one took my food. They didn't make it. Never coming to this one again. Epic fail! They are complete buffoons. Stupid unaccountable people work here. Avoid. read more

Taco Bell - 12:51 it's 1:13 now and just got food. Cool... - Fast Food Near Me - Goodlettsville, Tennessee

It's 9:13. I pulled up at 8:46pm to pick up my order that had been placed 15 mins prior to showing up. Online says the inside is open til 10pm but the inside is in fact already closed. I went thru drive thru, told them my name and was asked to pull to the front. Myself and 5 other cars have been waiting for a long time. My order was simple: a discovery box and a drink. Oh and not to mention they're out of ice. This is ridiculous. I got my order finally at 9:17pm. read more

Pretty run of the mill Taco Bell for what it is. Normal good food for the price/ I will say that it is getting more expensive for some reason and I guess inflation is getting the best of it read more

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12 cars parked in the parking lot waiting on food. I know this because at one point one of the employees walked outside and counted the cars out loud while yelling at what must have been the owner. Mind you, I was inside my car with the music on and heard her yell at "Lamar" while counting us up. All the employees looked like they wanted to cry and quit on the spot. I felt for them. Clearly someone had hung them out to dry with staffing or any kind of help. At one point I saw a grown woman walk outside with a bag to deliver, start crying and turn right back around to walk back inside. Felt for her. read more

Went through the drive thru, and I ordered a veggie and chicken chalupa. A veggie Mexican pizza. The chalupa bread was harder than a taco shell. I bit into it and instantly cut the roof of my mouth. My Mexican pizza had beef on it. Went back around to have them fix my order. The cashier was nice and didn't give me a hard time. I asked why the shells were so hard. She said they'll drop new ones. The shells weren't as hard the second time, but it still wasn't what I'm user to. The veggie Mexican pizza had black vs refried beans. It took us off course of getting home about 30 minutes just for nasty food. I did enjoy the watermelon freeze drink. It held me down for the rest of the roadtrip back home to Indiana. read more

Taco Bell - Fast Food Near Me - Goodlettsville, Tennessee

Terrible customer service. Couldn't get the order right food was cold. There were four customers waiting without being acknowledged. The manger needs to retrain these employees. read more

Went there to get lunch with my grandson no one at the counter to take orders was told that I have to order myself If I have to do there work then my food should be free because I'm not getting paid to do there job and I dont work for free so to HELL with TACO BELL read more

I mean, it's a Taco Bell...so, the expectations were already set and honestly they were right no brand. Popped into this location, which sits on Long Hollow Pike across from Kroger, on a Saturday early afternoon for a quick lunch. This location is updated and features the self-service ordering kiosks. I ordered via the kiosk, took my receipt and waited for my name to be called. When I got my drink, I was hoping for sweet tea, but was told they had yet to prepare it...almost 1.5 hours after they had opened. For my meal I got the famed Mexican Pizza and Taco Supreme meal. Its been a hot minute since I have had one and now I question the massive hype...barely any beef and smothered in beans. It was underwhelming. The tacos were your average tacos and were as expected. While it was decent, this meal was not worth the $11 I paid, Taco Bell should be ashamed of themselves. Overall, as mentioned above, it's a Taco Bell. Nothing more and nothing less. read more

Took 45 mins to get 3 tacos. Didn't seem sorry at all. We ordered online at 7:45 and got the food at 9.

Ordered 25 mins ahead of time for just 2 tacos 2 TACOS. I pulled into the drive thru and was told to pull around to wait for 2 TACOS. I'm honestly speechless read more

Want to Taco Bell the other day which was a mistake couldn't get my order right food was cold and not made worth of crap as I would expect from Taco Bell. But the thing that really concerned me was when I did get my order it smelled like marijuana just I am highly allergic to and had to throw the whole order away we'll never go to that Taco Bell again if I ever go to Taco bell. read more

Waited 45 minutes for a meal when nobody else was in line or in the drive through. Another day I made the mistake of taking the meal home before checking the bag only to find that it WAS MISSING THE MEAL! Again, they never apologize and have attitudes of general distain towards the customers. read more

After the gallatin location screwed up my online order and refused to fix it, the long hollow manager helped me get my order exactly right! Quick and professional! Dedrick went above and beyond and I will only go to this location from now on! read more

I don't eat fast food often, but every so often Taco Bell will beckon. It is hard to comprehend, but for many Taco Bell was their introduction to what is called a taco (though for me, I discovered that wondrous culinary wonder known as the taco at Jack in the Box as a very young child) and this company still is a mainstay of the American fast food roadmap. On this particular evening, I got to my hotel rather late and did not feel like going out for food and I saw the Taco Bell a short walk. A quick walk through a cold evening and I was ordering a few tacos for my late night dining. I wanted to try the new ghost ranch tacos, but they were out, so I opted for the chipotle and retreated back to my hotel room to devour my dinner. Taco Bell will never be considered a fine dining option or even anything particularly groundbreaking, it is, simply put, fast food. But it does deserve its spot within the world's dining scene and it serves a purpose and provides countless meals to countless people on a daily basis. read more

Don't waste your time or money! Slowest Taco Bell I've ever been to. 27 minutes to get our order and then it was incorrect and cold. They couldn't even answer how long it was going to take to get the rice for the item left off our order. It wasn't just our meal that was slow it was other before and after ours. Oh and to not forget having to clean the table before sitting down to eat. Still couldn't get the stickiness off of the table top. read more

Horrible 7pm service. Out of forks which they didn't mention after I ordered a bowl (I had to eat it with a knife). Unapologetic after taking about 20 minutes for 4 items. Mom's food was cold in the center. Would not eat here again until I knew there was a change in employment. read more

The roaches from the kitchen dragged me by my bangs & eyebrow hair & one of them SHARTED on my pet lizard forehead slapped my meemaw's ankle, & drop kicked my bird to the moon I asked why they did that & the rats chimed in & said it was cause I'm a strawberry picking cable installing grass cutting roof fixing beaner so here I am on the search for new bangs cause mine disintegrated Food was ok tho read more

Taco Bell - Fast Food Near Me - Goodlettsville, Tennessee

They take no pride and put zero effort into making the meals. Out of sauce packets too?! What a joke this taco bell is the worst.

The wait in the drive thru line was unacceptable. About 6-7 cars left bc they were taking one order at a time. As in when the person ordered at the speaker they were not taking another order until they drove off from paying. Someone actually drove by and yelled this place sucks while we were in line. We finally get our food and it's missing items. The lady asked for our back bc she thought we were lying. Will never come back here again. read more

Horrible!! Put the sign up with dinning room is open but it's locked and obviously I saw 3 kids running around inside as a playground instead of serving customers. Please avoid this place!!! read more

The service is great but the food is always cold!! I feel bad, since the people working there are kind, but the food is consistently gross and thrown together! read more

they forgot my taco i wanted my taco im hungry and the beans make me fart but the baha blast be do bussin

Foods normally pretty good, but I've been two days in a row and they've forgotten my cinnamon twists every time!!! Also check your food to make sure they add what they charge you for, charged me $.70 for tomato and forgot to put it on. I'll change this rating if the next time I go through they get my order Update, Kaleb helped me out today. And I changed the review to 5 star. Managers came up looking like they were about to fire the dude for rectifying the prior mistake... read more

this place is dog shit . made a mobile order and then i get there 20 minutes after it had been ordered and everything wasn't in there . i called back and this dumb fucking worker picked up and said " i don't know what to tell you . you can try to solve it or we can solve it another way ". like what a stupid fucking thing to say when you're the one that made the mistake . fire the worker if the worker can do simple human shit besides make slick threats read more

The service was really nice but I asked for NO tomatoes and they added tomatoes on everything. The worst part is one of the tomatoes on my taco is something someone should never eat, a bad tomato! I didn't even ask for tomatoes so to have a bad one on there is strange. I will never eat here again. read more

Taco Bell - Fast Food Near Me - Goodlettsville, Tennessee

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Unbelievable! Ordered on app a taco party pack! Received THREE tacos for $12 + !! When I called restaurant I spoke with THREE different General Manager!! "" They said that they could NOT do anything about it!!!!! Just WOW read more

Crashed my car at this Taco Bell. Food hits different when you're starving tho. Sometimes the service is slow, but there's always this one nice lady who makes me say... "I will tolerate this experience." read more

Rude and simply refused to give missing items from order Quesadillaand freeze missing

I ordered a cravings box. I paid for my order with cash, $12.11. Dude asks me if I want my change. Like yeah bro I want my damn change. Then he closes the window and says nothing. I sit there for literally 10 minutes. No drink, just vibes. After 10 I yell to the dude and ask him wtf is good with my food. He says "bro I don't even know" I say wtf do you mean you don't know. Who's cooking my food and why's it take 10 minutes to give me 3 items. Then he closes the window and gets the black girl to come talk to the black guy who's justifiably asking where his order is. She then tells me "we are making you a fresh chalupa" , bruh. It takes 30 seconds max to fry a chalupa. I saw people on their phones. Talking and hanging out. Then when I get my order. The taco meat is cold. But my grilled burrito is burned to hell. Like yo get Yal stuff together cause what in the ever loving hell Yal got going on. read more

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Taco Bell, is Taco Bell, and I'm so happy to have one on Long Hollow Pike. The 3 stars are for potential, and just so there's not yet another scathing review on here. Please guys, get it together! When I bite into my steak quesadilla it is Really Disappointing to discover you forgot the tasty sauce, yet again. Especially, when I specifically reminded you when ordering. Leadership is probably key here. Can't wait to experience the improvement! read more

This Taco Bell has been open close to a month, I have gone 5 times, average 20 min in drive thru, 3 times I was 2 vehicles away from menu board and got fed up, the burritos I have gotten the other 2 times were the size of a frozen taquito, both times drive thru has not given me my drink or hot sauce and had an attitude when I stared while they stood there talking to each other..... All the Taco Bell's in this area are super slow for some unknown reason, this is the worst, where I'm originally from the Taco Bell's have 3 min from the time you order to the time you get your food, not 20 read more

Why can't you give ZERO stars! Place is the worse QSR in the world! 3 times of come in the morning at like 8:00 am and the place is closed. If you go in the drive through, bring a book to read! One time they had run out of lettuce and another time out of cheese. YUM!, the parent company should tear this place down....Goodlettsville deserves much better!!! And don't even bother doing their survey because they never read them. read more

Ordered my girl & I a late night meal. Pulled up like over 20 minutes before close and all lights were off on the outside including signs but kitchen lights were on. All employees out on the patio area smoking weed and staring at me in the drive thru. Cool. read more

They half ass your order so bad. Y'all need to get paid more cause y'all service don't match. It's something wrong. Damn shame honestly.. next time y'all fuk my order up im snap! read more

I don't care what anyone says, this place is fire!. Every employee was super nice, place was super clean, and I always have a special request, and NO OTHER Taco Bell understands what I want, but once I said what I wanted.. the cook said I gotchu! And whipped it up.. ( double decker taco, no beans add nacho cheese on inside of shell, instead of regular hard shell , a cool ranch shell)... see not even that hard to get... but the guy knew what was up and so did the very nice cashier Jena. She deserves a raise, extremely nice. This will be the only Taco Bell I'll be committed to! Keep it up Jena! Ur awesome! read more

Taco Bell - Freshest Taco Bell around! - Fast Food Near Me - Goodlettsville, Tennessee

Everyone was really nice and helpful and I ordered a crunchwrap supreme and a freeze and they were delicious! Would definitely recommend this location! Such kind people!! read more

Originally based on past experiences I was going to give this location a two star rating. However, this evening/early morning at approximately 1:47am I had two extremely helpful and kind Taco Bell associates take care of me. They were running the drive thru window. They made suggestions, were patient, and accommodating. I wish my restaurant had more employees like this young man and lady. This was the best fast food experience I've had in a long time. read more

The wait wasn't long, the attendants were nice, the order was correct, AND the food very hot!! Excellent. Redeemed my recent experience at another Taco Bell. Thank read more

This is the worst Taco Bell I've ever been to. The only reason I keep going to this location is because it's so close to my house and where I work. However, after this last experience I'm not going back. I went through the drive thru and waited over 30 minutes. There was only 2 cars in front of me. I ordered the new Xbox quasorito box. I specifically asked them if they had the boxes because last time I ordered this I didn't get a box. They said they had the boxes. Great. I finally got to the window and guess what? No box! I take the sack of food and asked why I didn't get a box. The kid just hands me a folded box. Ok fine. At least i got a box. I begin checking the order and guess what? It's not my food! The manager then comes to the window, takes the sack and tells me it will just be a few minutes on my order. I'm pretty sure they gave my food to the car in front of me. They've done this a few times now. I had to wait an additional 5 minutes for them to remake my food! If this was the first time this had happened I wouldn't care but this happens Every time I go there. No more. Too many other locations I can go to. read more

What is going on at this Taco Bell??? I ate here when it first opened and waited FOREVER to get my food (1 crunchy taco, 1 bean burrito). Six months later no better!! Your system is jacked up. Fix it. Not coming back. read more