Worst customer service ever at any Taco Bell. Two young ladies working behind the counter, never came by the cashier to take my order just looked at me and continue to work. I waited a few more minutes and finally just left. read more

I don't even see how they're still in business. I haven't been here in about a year and today I remembered why. The food is awful because they don't change their grease. Theres an awkward taste with the Mexican pizza. They never answer the phone as well read more

Micha gave me my food and was very awesome except he couldn't serve me furrito burrito :(

You wait a while and the food is good Yes It's ok read more

Taco Bell - Taco Bell sign - Fast Food Near Me - Kings Mountain, North Carolina

Rice is undercooked (hard) also takes over 10 minutes for takeout even if it's not rush hour.

Food was not hot, despite taking such a long time to receive and the employees were congregating more than they were making the food. Employees weren't friendly either. Don't recommend eating at this Taco Bell. read more

The employees in the drive through were very pleasant, but it took longer than it should have (10+ minutes with only 2 cars). In addition, this is some of the worst Taco Bell I've had. The chalupa shell wasn't fully cooked, nor was my grilled cheese burrito...in fact, it was barely grilled at all, the cheese was still mostly solid. That makes the whole shell really chewy and limp...just not great. I couldn't quite place the flavor, but somehow everything tasted a little like cilantro too? Weird experience I've never had at any other Taco Bell. There's no doubt I'm a little of a Taco Bell addict, but I will skip this one 5 times out of 5 in the future. The other nice thing I could say about this place is at least they respect the published pricing of Taco Bell...so many locations (especially franchised ones I think) are adding some on top...e.g. the new "$2 burritos" are actually $2.50 at the one near me. So, it's nice to see this Taco Bell honors the advertised prices. read more

Update: still one star, BUT WORSE. We made a mobile pickup order, and when we showed up we were told that they weren't doing mobile orders in the drive thru (doesn't make sense but ok) "I can't go inside right now and I've already paid for my food" "OkAy PuLl ArOuNd tO tHe FrOnT" 15 minutes go by... *goes back through drive thru "Hey, I didn't get my mobile order after waiting for 15 min-" "We ArEn'T dOiNg MoBiLe PiCkUpS" "yeah, but we already paid for our order and you told us we could pull around to the front" Then they reluctantly gave us our food, and shockingly, we got everything we ordered. If I could give them zero I would. read more

The worst Taco Bell I've ever been to. Workers could care less. Better off going anywhere else.

This place is abysmal. Two times going through drive thru and they can't get a simple order correct!!! I would highly encourage the regional manager to contact me so I can show them how to manage a customer-focused business! read more

Nothing ever comes out of the restaurant completely right. I eat there often and today I got a grilled cheese steak burrito and only got a burrito no grilled cheese‍‍ read more

I really didn't want to give any stars. Ordered at Kiosk but to pay cash. Waited forever, watching drive thru orders go out and 6 people standing around, 1 sweeping the floor. No acknowledgement, nothing. Needless to say, we dined elsewhere read more

We had a complicated order and 2 separate orders and they nailed it! Everything was delicious. If you are nice to people they will be nice back. Thank you! read more

Very poor customer service at this location. The nacho bell grande did not look like it had any cheese on it and when we complained about it showing the nachos to the lady she stated it was made correctly and we could purchase additional cheese we we would like. We did this. Our cup of cheese had what looked to be a piece of chicken inside of it. When I took it back to her and told her my cup of cheese was contaminated with something. She said your cheese is not contaminated. You will need to buy another. Very poor service. I only wanted to exchange my cup of cheese for another cup of cheese. I shouldn't have had to buy in the first place if they had correctly made our nachos. read more

Every hard shell taco was busted up. No mild sauce in bag. I understand trying to rush because everyone is in the drive thru, but I have to eat this in my vehicle now because I cannot go inside. Welp I would have had it not fallen all over my lap when I opened the wrapper! :( read more

I asked for and paid for extra nacho cheese and sour cream and I did not receive either of those nor did I have guacamole that was supposed to come with the order and almost all the chips are broken and stale. Not only What is my order in accurate the staff inside that was making my food could be clearly heard mocking me. I can't stress enough just how important it is to not eat here! read more

Taco Bell - Grande Nachos Box - Fast Food Near Me - Kings Mountain, North Carolina

We are on the road from Georgia, and had the pleasure of stopping by this gem. Great service, food quality was amazing and it was just a flawless execution! Thanks guys! read more

Close your eyes and take a bite and you're instantly transported to the streets of mexico city without the fear of being shot or kidnapped. The spicy tostada for $1.00 is my new favorite there. My order tonight was togo and they got it 100%. They were busy but all hustled and the lines moved quickly. One customer brought a order back in and they quickly and happily fixed it. I have tried 3 different breakfast items in the past and it's my opinion they should bow out of the breakfast game. After seeing 50 commercials about their cinnabon coffee and those cinaballs I'd have to say they didn't live up to the hype 1 bit. I'm still giving 5 stars because I don't think of taco bell for breakfast. read more

Taco Bell - Fast Food Near Me - Kings Mountain, North Carolina

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I used mobile ordering and the app was great. Food was made to order when I arrived and it was exactly as I ordered. Service was good and speed was solid. read more

Honestly if I could give 0 stars I would! But I guess a 1 will work! I ordered a chicken chalupa, a cheesy roll up add beef, 2 Doritos locos tacos, 2 nacho fries, and a beefy 5 layer burrito. Keep all that in mind...I get home and my chalupa wasn't in the bag, and my beefy 5 layer burrito wasn't even done all the way the tortilla wasn't done at all! Usually I wouldn't be upset nor pissed about it but they weren't even caring at all, they had music so loud I could hear it before I made it to the window to pay for my order! Sorry but rap music so loud not paying attention to customers and bad food equals BAD SERVICE! read more

Probably the worst Taco Bell experience I've ever had. Surprised they're still even in business and the franchise hasn't been revoked. Diara took my order and overcharged the hell out of my order. Subbing beans for beef is so common that they even have a button for it. She charged me $.50 for each item she SUBBED beans on, key word sub, not add. Also added a nacho cheese charge for the Doritos locos gordita crunch. The manager Tiffany comes out after Diara makes disgruntled annoyed sounds. She gives me $1.62 instead of $2.50 +tax for the over charges. When I got my food I didn't even get my main item: the cheesy gordita crunch. My brothers gordita crunch had beef so we told Jada (the only person interested in helped me at all). She gets me a new one. So we ask for my brothers too since the never gave me mine and messed up my brothers. Finally we get our main items: they are so uncooked my stomach is going to pay in a few hours. We were on a road trip and already an hour late. It took 45 min to get our food, partially eat it and fight for our partial money back just for the undercooked crap. Got a refill for the road and half the things were bleh and even out. I think they need a whole new staff or go out of business. read more

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This is literally the slowest Taco Bell in the whole country. I live 3 min up the road and no matter who they hire they can not get it together at this location. Long story short, this visit, as usual, we went through the drive thru and they gave us another customers order and someone else got ours bc when my wife ran back inside the employee making the food heard what my wife said and he told my wife he wasn't making our whole order again bc he just made it. I do not even know what to say to this except corporate office needs to step in and get this Taco Bell running right bc it is making the whole company look bad. read more

I was on the way home from work and tried to stop at the Gastonia Taco Bell and despite me seeing the employees inside, they didn't come to the drive thru speaker and definitely weren't closed. Decided to stop at the one near my house instead and the cashier was easily the most pleasant and kind person I have ever spoken to in a drive thru. Also my quesarito was top notch. read more

I just wasted 15 bucks... My Nacho Bell Grande had no beans in it barely had any meat in it 100 chips.... To eat some cheese and tomatoes... Set in line for 15 minutes... And I live 20 minutes away so I'm not taking it back...and they left out one of my tacos so therefore I am eating a tomato sandwich 45 minutes later... I won't be going back.... read more

I haven't been to a Taco Bell in a really long time but while traveling to North Carolina I stopped here and the service was great and the people working there we're working really fast to get me my food as quickly as possible :) read more

This location is pitiful. There is hardly any meat in the tacos, and the service is HORRIBLE! Go down the street to Rey Azteca, and you'll get better service and better quality tacos. Azteca is a little more expensive, but worth it. read more

The worst Taco Bell I have been to in my life. Drive thru took forever. When I got my food it was cold and the beans were old and a thick paste. Reminded me of cat food thickness. Gross! Shell was stale and old. I made the mistake of stepping into this place to get a fork. It was nasty inside. Looks like it hasn't been cleaned in at least a year. Do yourself a favor and drive past. If I could give minus stars it would deserve it for sure. read more

They messed our order up and it was simple, Doritos Los firey tacos MEAT ONLY. Guess they can't handle simple orders. Tried calling for an hour and it was busy. Don't go there, we had 11 cars go through drive thru before we even got our order. read more

Former employee, and now continually disgruntled customer. I don't even bother with special orders anymore because even if they're correct on the screen, the food itself rarely is. Always an incredible wait even when there are 6 people in the kitchen. Obviously has a high turnover rate due to someone's poor management skills. read more

Rudeeeeeeeee third shift staff and the wait for the food was very long. It's always long.

i love taco bell. the food is great when it's correct. but jesus christ they fuck up every time i get food there. shitty job at making and giving the right food. i have too many bad experiences to name. read more

The slowest Taco Bell in all the land. It's already the same, slow slow slow. Literally, 4-5 minutes per car. Most 'fast' food restaurants allow you to drive up, pay, get your food and drive off. Friendly service though, I'll give them that! read more

They never get your order right! They are always outta supply! Rude when told they get the order wrong! Definitely need a management change!!!! read more

Other than a few orders getting messed up, the service is great. Food is fantastic. I had one incident that was extremely unprofessional. I came through the drive-thru, and although there was only two cars in front of me, the wait was extremely long. When I get to the window, two black females were too busy talking to each other to even notice I was there. When they finally realized I was there, they took my payment, and then two of their friends rushed up to the window (they were parked beside me while I was waiting, and then they parked their car and ran up toward the window and began to loudly converse with the staff through the window). That's the only complaint I have about this Taco Bell. read more

Everytime I go to this taco bell through the drive thru it is always very slow! Finally last night my boyfriend and I said enough and spoke with a manager. We spoke to Casey and she was very sweet and understanding! Also the intercom speaker isn't very clear either and there were some communication issues. She said they were working on fixing these problems and that it hopefully won't be like that anymore! So we were very pleased with her. But other than that the food was great and we'll more than likely go back! read more