The last few times we've ordered at this location have all been great! Friendly service (drive thru) and food was exactly what we ordered. They did not skimp on the sauces which I love because I hate having to ask for extras. Will continue to visit this location. Thank you guys! read more

the service was so slow took a hour for two things. They were rude they ignored me when I asked where is my food. worst tacobell ever never going back... read more

this has got to be the worst taco bell ever. everytime I order through a delivery app, they ALWAYS forget to include sauce. they also mess up simple substitutions-i subbed chicken for beef, still got beef. requested black beans instead of refried beans, still got refried beans. the staff is also so rude and unhelpful, acting like it's bothersome that I'm there placing an order. read more

I ordered 2 discovery lux box and got 1 ok looking burrito and the other looking half open like a McDonald wrap, tasted undercooked. I was asked for a sauce and replied with diablo sauce.. I got my order with no sauce, no napkins and 2 bad tacos smh read more

Taco Bell - Cheesy roasted chicken burrito Discovery Luxe Box - Fast Food Near Me - New Lenox, Illinois

I haven't really gone to Taco Bell since the 90's but this summer I discovered the Chicken Cantina Bowl and it is so good and filled with protein. I've become a frequent customer. read more

everyone was very disrespectful and we waited an hour and a half for two tacos never received them because it was taking obnoxiously long we tried to get a hold of the employees and they would ignore us and simply did not do their job they ignored everyone in the place and just did not efficiently work only made drive-through orders and would deliver them to the cars gyt neglected everyone inside a person who ordered significantly after us with a $62 order of 12 tacos got their food within 20 minutes and yet with our two we had to leave because it was simply not acceptable and disrespectful I will never return to this location because they're just rude hopefully management will get a hold of these employees and work on their customer service one of the employees commented that she wanted to quit her job which shows the lack of professionalism in the workplace read more

I stopped in to add a little Christmas cheer with my grand daughter and heard wild cuss words in the kitchen area .. not a family environment !!!! The employees have no manners dropping F bombs !! How embarrassing my 2 nd grader had to hear such smut !! Merry Christmas to all read more

Taco Bell - My Grand daughter - Fast Food Near Me - New Lenox, Illinois

See all

I ordered a beef chalupa and I get a dried out overly cooked beef chalupa. Also when I opened my bag one of the tacos wasn't wrapped good and it all fell in the bag so that wasn't good either. read more

Taco Bell - This is a dried up beef chalupa - Fast Food Near Me - New Lenox, Illinois

Food was in good quality. Chef checked on our orders. Clean dining room. High quality

Wasnt looking for a high end experience.. but cmon. This was barely edible and just gross. They did me a favor by not putting any of their dried out meat on it. read more

Taco Bell - Thanks for both peices of meat.. this was more like dog food but I wouldnt insult my dog like that. What a waste of money - Fast Food Near Me - New Lenox, Illinois

This Taco Bell is top notch food is always good and service is nice I even eat here when I'm sober!! read more

Taco Bell - Drive tru - Fast Food Near Me - New Lenox, Illinois

Bruh sent me unmelted cheese in a raw tortilla. Didn't even put everything in my bag and it was all cold. Didn't even pick up the phone when I tried to call either. Let me catch whoever was working. read more

Taco Bell - Cheesy Roll Up - Fast Food Near Me - New Lenox, Illinois

If I could give no stars, I would. This place gave my boyfriend and I the shittiest food we've received. First off, his order was completely wrong and then when he tried to eat it, it was practically inedible. Then my order was correct but it was soaked and 90% straight grease and lettuce. Only 2/5 tacos I ordered I was able to eat. Genuinely fucking disgusting I won't lie. read more

Every single time we order Uber Eats with this location, they never give sauce.. EVER! is there a shortage? what is the problem? we keep thinking it will happen next time and Never has it happened? its so freaking weird. Let it go, share.. its what the people want. read more

Yes it Taco Bell, and yes it's fast food...or is it. As I came in there was a customer complaining that he had been waiting for over 15 minutes. I looked around and there was one table with people, so they weren't busy inside and drive thru had one or two cars. When we placed our order I went up after my own 15 minutes to see where our food was and it was sitting in a bag on a shelf getting cold. No "I'm sorry" or "here you go" or " have a nice day". She brought my order and stared at me. Zero customer service, Zero accountability. I guess this place needs more than the 5 working to handle they slow 3:00 rush!! FOOD. When we got to our car we checked our food and unfortunately it was a mess. Yes the order was correct, but everything that was made was a big mess. 4 tacos - shells were falling apart and the ratio of ingredients were ridiculous. Little meat, cheese and sour cream, with 3x the normal amount of lettuce and tomatoes. Mexican Pizza - it was a soupy mess, sauce filled the container. Steak quesadilla - little cheese and meat in less than half of it. While we were looking through all of this, a couple pulled up to go in and we warned them about our experience and showed them the Mexican pizza...they turned around and left quickly. I really wished I would have remembered to take pics before we ate what we could and threw out the rest. I need to start packing meals when traveling across country. read more

Worst ever. Waited 20 minutes for order. Food crappy. Will never go back. No people working there.

Hands down the worst restaurant in New Lenox. Waited in drive thru line about 40 minutes and couldn't just leave because of the high curbs. This place needs to be bulldozed and started over. read more

We stood there for five minutes and they look at us like we were crazy and told us we had to use the kiosk instead of waiting to take an order so we left read more

My friend and I came here since we were at the commons, we walked in and were confused because there was no one taking us up front and there were 6 people in line. We waited a couple minutes until we were told by another costumer that they weren't taking up front orders. We waited just 4-5 minutes for our order, so that service was fast. We noticed that 8/14 of the tables were dirty. Crumbs all over, greasy and gross. We sat down at the cleanest one we could find. My friend opened her "grilled cheese burrito" and we both noticed that it wasn't even gilled. The cheese was cold, and it looked like someone just pressed the cheese onto the burrito. As we were eating, there was a guy that started singing. 5 minutes later, there were screams. The workers seemed so out of it, and they weren't professional at all. My friend then ordered another nacho fry, and as I am typing this we have been waiting for more than 10 minutes. What the fuck. read more

Taco Bell - Fast Food Near Me - New Lenox, Illinois

See all

I consider myself a TacoBell connoisseur and to tell you I'm disappointed is an understatement. Yesterday I used my sword and shield to defend this location against slander by mistakingly believing they changed their old ways of terrible service. But today I stand corrected as I showed up to receive my mobile order only to be told they were missing key ingredients such as lettuce and literal boxes for their food, along with the beloved Baja Blast, I was not informed of this until after I had arrived and already paid . The woman behind the counter also forgot how many drinks I had ordered and didn't ask what flavor we wanted to replace the Baja Blasts with, overall this location is in shambles of what it should be. Please do better and revive the bell to its true glory so we can hear those freedom bells ring read more

This place sucks so bad.. what is the point in me reviewing the screen to make sure everything is correct if they just make it how ever the H*** they want!!!!! Do not go here this place should be shut down. What a waste and they can't even answer the phone. Made my food wrong! How hard is it to read and make an order, come on. read more

Worst Taco Bell in the history of Taco Bell. They should close the doors and burn this building to the ground. Can't make orders right. Employees bitch about your order being difficult and continue to mess it up. No sauces on cheesy Gordita crunches. Literally zero meat on tacos. Garbageeeeeeeeee Tbell Eat butt read more

first, the main doors were locked and I'm in a boot so that wasn't fun. secondly, me and my dad put in an online order to he quick but ended up being super late. thirdly, the place was disgusting. Fourth, the people who were working were cussing and staring nonstop. lastly my grilled cheese burrito wasn't even wrapped up. it was a mess. read more

They got our orders correct and the food was delicious. We did ask for specifically 5 packets of Diablo and mild sauce each but never got them. That's really my only complaint. Also the nachos weren't great. read more

Messed up my simple chicken and cheese quesadilla order. Waited 15+ minutes for it and window girl was rude. Never gonna go here again.

I don't ever expect much from Taco Bell, and this is the one usually go to, but I'm going to have to find a new one. The past two times I've gone there, they have given me cold hard rice in my burritos. Also while I was ordering my food, some girl was laughing on the speaker and talking to someone in the back. The food and service is not what it used to be. They need to hire new emplyees. Honestly don't waste your time and money at this location. read more

We just left this location few minutes ago. We walked in and the manager immediately tells us we have to put our order in on the kiosk. My husband asked if there is a reason why and she said because she is training someone on the register. Made NO SENSE! Why aren't you training him on the register to TAKE ORDERS?! Dumbest thing I've ever heard of. So if you're training him to cook are you going to ask us to come cook our food also? We didn't stay or eat and will probably never go back. The manager on 1/2/24 about 3:10pm was a complete asshole. read more

Terrible. Rude employees and terrible food. Ordered 5 tacos and they put close to nothing on each. read more

Taco Bell - Hard shell taco - Fast Food Near Me - New Lenox, Illinois

See all

Terrible service, it takes a lot for me to review a place. I literally just download yelp just to review let people know how terrible this place is. I order party pack. I want soft shell and they gave me hard shell went back in to get it fixed and they wouldn't do it. My kids want a slushy and I forgot to order it at the drive through so I asked them at the window. They didn't want to do it so they just lied and said it doesn't work. As I seen the machine going. Got nothing but attitude from them. I see why the only have 1.5 stars. Trust me when I say stay away unless you want to be disappointed and waste your money. I will be calling the corporate on Monday to let them know how terrible this location is! read more

Had lunch today with an interesting situation. We ordered inside for dine in and half through us placing our order the young man taking our order just walked away to work the drive in. Another person came over to finish up after a few minutes. Then while we are waiting for our food the same young man came from behind the counter and locked the doors and taped up a sign that the drive through is only open. Feeling uneasy I asked the workers what was going on and they said the fellow did not how to take orders so they were closing the inside. Not sure on what level this makes sense but I guess it does to their manager. Finally our order was done and out of 5 items we ordered 2 of them were wrong. Seems like Taco Bell needs some training or retraining. Also I noticed a missing fire alarm light that was not in the dining room. Good luck to everyone who goes to this Taco Bell. read more

Taco Bell - Missing fire alarm? - Fast Food Near Me - New Lenox, Illinois

See all

Worst Taco Bell ever. Note this review is based off two identical experiences here several months apart. Simple: we ordered items as "supremes" - got home to find out none of them were on either occasion. Yet we were billed for them. Hmm what are the odds of this happening twice? Is this a scam to bill us more? The wait times are ridiculous and the food sucks. Look at the pictures and read the reviews Taco Bell! Everyone is saying the same thing!! read more

Taco Bell - The "seven layer burrito" (uhhh where is it?) and a gordita crunch- empty - Fast Food Near Me - New Lenox, Illinois

See all

It's Taco Bell. What do you expect. But this place consistently has the worst service of any restaurant I've ever been to. They're amazingly consistently bad. read more

Don't go to this Taco Bell after 11:30pm. Really disappointed. Got a quesadilla with extra sauce, hot sauce on the side. Truly a disappointment. The quesadilla had less sauce on it then it regularly has. And lettuce on it, wtf? Got NO hot sauce on the side. Cashier at the window had a huge attitude. Which I get, most people 12AM on are probably drunk but we were just getting late food and she couldn't have cared less. Not going here again... read more

Tbh I wish they would bring back the quesarito! But it's not their fault. Other then that it was fast and fresh as hell. They clearly changed staff read more

One of the most frustrating fast food experiences I've ever had I was short 30 cents and they refused to take off an item because they "already made it" gave me insane attitude and treated me like shit. read more

Worst Taco Bell Ever!! Waited for 15 mins, got up to the kiosk and the kid told me they were waiting for system to reboot. Never gets orders right and the food seems to be old all the time read more

I don't know why I continue to try this Taco Bell. Drive thru wait times are consistently over 10 minutes, even when you order through the app. Today I was given food in a plastic bag that was covered in iced coffee. I did not order iced coffee. So I'm forced to place a wet bag of food in my car. The rice is so hard it tastes like it could be raw. Service is horrible. The drive thru employee swore audibly in front of my son in the car. I will be driving extra to any other Taco Bell. It's absolutely terrible on a consistent basis and I am not one to leave bad reviews. Enter at your own risk. read more

The worst Taco Bell around me and my friends went there and they said their po system was down and to go inside to the kiosk and order there. I went in the lobby to the kiosk and they said the lobby was closed and we couldn't order. Waited in the drive thru for more than 30 minutes for nothing really disappointed would rate zero stars if possible read more

Don't waste your money going to this location. Food is awful most of the time. Today, I decided to give them another chance and it was a mistake. I ordered a number one regular and 3 extra regular tacos for my family. We told them to keep the receipt because normally we don't have issues this bad. I get the food and half are made supreme, which we are unable to eat. I do inside to try to get this corrected. I wait 5 minutes before anyone coming up to the register and I explain what happened and that if these are supreme I was charged 3 dollars extra. They asked for the receipt, so I went back to the car just to make sure I didn't have it. When I came back in, they proceeded to fill sauces and other condiments and completely ignore me for another 5 minutes. Then they make the correct food. They refused to give me my money back. They offered me more food, but there was no way we could eat that much so I just asked for my money back again. They flat out refused to give me the money back, even though they charged me for more than I ordered. I know that for many that much money doesn't mean much, but money is tight. I don't understand why a reasonable request of being refunded what I was overcharged is denied. The food we got also tasted bad. The crunchy shells were stale and the meat watery. Just avoid this place. read more

Wish I could leave a zero star. Not worth a 1. Terrible just terrible!!!!! Never ever going there again!! Shame on them!!!!