I'll start out with the good. The chips and guacamole. We have went twice since moving this way and i don't know why everyone loves this place. The steak is awful and dry. This time i tried the carnitas and woof. I'll drive the extra few minutes to Joliet read more

Stopped in for diner with reservations. Delightful food. Server was very nice and helpful. Live music on Friday night. Went back for breakfast couple days later on recommendation from resort front desk. Different experience, don't recommend breakfast. Diner was great. read more

Foods always good , just tried out of the box and ordered soup it was awesome, and it had a piece of corn on the cob , I love it

The food here just doesn't taste good. The steak has a weird texture and not much flavor. A coworker said the beef tacos are good. She doesn't know what she's talking about. I think people who like this place don't know Mexican food. However, the elote is delicious so I gave an extra star read more

Great food and friendly staff. A1 Never have had a bad meal. The Flan is my favorite dessert. read more

The last two trip to this restaurant has been very subpar. First trip the meat which was steak was so dry. It was hard to chew and swallow. The second occasion the flour tortillas were so flaky that when you picked them up, they basically fell apart, and all the meat fell out of them and had to be eaten with a fork. I would not recommend this establishment to anybody. read more

I ordered over $600 worth of catered food and none of it was right. I called to complain as was told it was what we ordered and I was wrong. None of the dishes were correct. I could understand one item off, but to have 3 meat items wrong is unacceptable. I did not receive a discount of anything. I used to love this place, but won't be ordering from them again. Lesson learned triple check your order with them. read more

Have been ordering from the new Lenox location and the last few months the food quality has been going down hill. Don't know if they have new owner or new cooks but I will not be order from them any time soon. read more

One of my faves:) the horchata, chili rellenos are so good and I don't have to make a mess in my kitchen lol

Drove passed the narrow drive through and decided I needed to try it . Quick u-turn and I was in the drive up line . Randomly ordered cheese fries , corn in the cup , chimichanga and gorditas . I enjoyed it all . The food was piping hot and best eaten right away . Steam turns to numerous water droplets in the Styrofoam container . The chimichanga turned wet and limp . I still liked it but waiting for dinning area to reopen before I order that again . The person who took my order was very precise about how I wanted it prepared and repeated the order back . I appreciated her friendliness and great customer service . read more

El Burrito Loco - a circular design on a wall - Mexican Near Me - New Lenox, Illinois

Ordered the steak taco dinner and added sour Creme and pico d gio to them. So good and full. The rice is also very good. Cheese quesadilla has a nice amount of cheese. Guacamole is fresh tasting and salsa has good flavor. Not chunky or spicy. Prices are pretty reasonable for portions Burritos are good too but I often cannot finish one. read more

I had the CHIMICHANGA SUIZA STYLE and it was just a pile of mush. It was not good at all . The wife had tacos and she liked them. We also had the jalapeno poppers and those where real good. read more

Amazing staff and food. I was surprised how well they handled everything when it was packed with customers on a Friday night.

First thing I said after "I'd like to customize a burrito" was "No beans, no lettuce." I HATE refried beans and soggy lettuce. First several bites of my burrito? Beans and lettuce. I am very clear when I order, I'm loud & specific, and the nice lady acknowledged what I said so I don't think it was her fault. They DID add the rice that was supposed to be INSTEAD of beans. There was a little onion & cilantro as requested, but no tomato that was supposed to be there, and no chunky salsa as I asked for. (We discussed what kind. The good chunky kind they serve with chips. She was on board.) And I ate 1/3 of the burrito and have yet to run into any of the guacamole I paid extra for; maybe it's at the other end? Don't know but the total was $14 with the one burrito, a small horchata & nothing else (well, 3 small cups of the standard runny green salsa; not NEARLY enough for a burrito of this size) and I live too far to go back so...here we are. 2 points for it being hot, fresh, pretty good carnitas, and almost 2 pounds of food, and 1 point for the nice lady & the fast service in the drive through. Otherwise, very disappointing. Man, I really hate beans. read more

nice inside dining area, i get the fajita giant burrito with, steak, shrimp & chicken meats all in one wrap. read more

El Burrito Loco - a red motorcycle with flames on it - Mexican Near Me - New Lenox, Illinois

Unfortunately, I have to downgrade my original review. We were on our way to a family gathering & chose to pick up our favorite salsa from El Burrito Loco. We ordered a 32 oz Salsa & 2 orders of chips. We were less than surprised when we presented this. read more

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The manager should be fired! I am done with this place!! Placed an order through Uber eats last week. Part of the order was two chicken tacos on flour. There was no option to check for cilantro and onion so I put "only onion and cilantro" (very common way to order tacos) In the notes. The order arrives with the two chicken tacos plain , chicken on flour tortillas. I fed them to my dogs. I called the manager who said there was nothing she could do because they did nothing wrong! lol. Really?? Nobody read the short note!!! I asked for a credit for two tacos (a whopping $8.50) and she wouldn't do it. She said the owner would call me but that never happened! I was thinking an owner is going to call me to argue about $8.50?? lol My family went to this place often, probably an average of three times a month. So do friends of ours! We are done with this place! I'll inform the others as well! There are much better options in the area! My taco is 100x better! That was actually my first choice but couldn't leave the house at the time and they don't use any type of a delivery service to my knowledge. Good riddance El Burrito Loco!! read more

Authentic Mexican food. Good service good people. Great way to celebrate cinco de mayo! read more

Im done my steak burrito was cold and was packed with grizzle. That and the very small amount that is edible is covered in salt. Worst burritos and tacos I've ever had. Used to be good. Not anymore read more

Fresh, fast, delicious. Honestly you will be shocked this fast food came from a drive thru! Tortas are where it's at here! But everything is good - burritos, tacos, the rice and beans are killer, etc whatever you decide to eat, you will enjoy! read more

ordered via uber eats which does not allow you to select salsa-$48 worth of food and not one pack. call the store and they tell me-we can't see what's on uber eats but i will tell my manager. i asked what do i do about my food today and she says-i will give a credit for next time. i have almost $50 in mexican food that i now have to go out to buy salsa??!! terrible customer service-i was told to call uner eats-for what i am talking to you now! i will spend my money elsewhere where i am not penalized for something they need to correct! i really hope management reads this order #106 shouting everywhere i go-pissed read more

Seriously nasty. Cold food. I do not recommend it at all . Me and food have a good relationship and this was horrible. The cook look like a lil queen from out here with an attitude. Bad food bad food bad food **ALERT** Save your money horrible food even got sick 45 minutes after with food poisoning . Let me help you... go somewhere else. read more

Placed a large order online for pick up yesterday. Amazing!! Loved everything, got the chicken burrito, nachos, steak quesadilla, flautas, flan, elotes, horchata. Everything was fantastic! Def recommend read more

This place is a disappointment. The food is not good after 2 tries and the wait in the drive through is way too long.

Our friend visiting from Mexico said this is the most authentic Mexican food she has had while in the United States. Not fancy, but consistent and authentic. read more

Came here to eat a quick bite on my lunch break. Food was decent. I had some tacos but don't come here thinking they're food is authentic because it's not. (Coming from a Mexican) It's more like a TBK. Probably taste good when your drunk. read more

The people who work there are great, the food is delicious and always made to my specifications, however their drive-thru service truly sucks. I just waited 11 minutes because, I am assuming, the car in front of me had a large order. This is unacceptable. They really need a better solution to this dilemma. read more

CATERING MENU REVIEW (DURING COVID) Bought two nights cater menu for over 125 first-line responders total. The nurses and hospital assistants loved their "Meal Train" events. Ray, the manager was very helpful in setting up Holiday catering meal for hospital staff, and was able to change to individually wrapped and packed taco meals, in place of a large cater trays. The fajitas were also a big hit. Positive experience, as Ray was also flexible to help with a few vegetarian and gluten-free requests. Much appreciated by myself and by local hospital staff on big orders! Thank you! read more

The girl behind the counter has a horrible attitude, very rude and unprofessional! She didn't put down certain things I asked for and when it came time to pay she gave us a very nasty attitude. Would not recommend read more

Food was amazing! Best place around! Try ALL the tacos! So good! Authentic and staff was super friendly and informative!

Ordered over the phone - went there paid and waited while everyone else got their orders - asked where my order was "oh sorry here it is". I walked out checked it in my car - cold food" went back in said I wanted it remade - which they did" again just Oh sorry - and here I stand waiting again. I will never come here again- why would you hand a customer cold food read more

Love!!! We go here all the time and the food is consistently good. We also ordered catering from this restaurant for Christmas and it was phenomenal!! We will do that again next year or for any major parties. Incredible!! read more

Amazing especially when you order, food is quick and never messes up my order. the service was amazing i would definitely recommend this place. read more

Food is always perfect. They never mess up an order. The guacamole is fantastic!! Prices are reasonable. Staff is efficient

We've eaten here before. Better then some but not as good as others. Mexican food for 3 should never cost 40.00. I have fed a family of 6 for 30.00 before. Anyhow.... my chicken taco was good as well as the guacamole.The salsa is fair. The chips where horrible. I'm pretty sure they were NOT homemade. Which is a big negative for me. One plus is they have a drive through. They also have a small area to dine in but no table service. Also no alcohol as well. read more

I've eaten in and done their VERY reasonably priced catering. Delicious to say the least. The restaurant is clean and bright and not too noisy and good for eat-in. The catering is inexpensive and tasty and flexible. The offer multiple choices within a fixed per person price. Staff is friendly and accommodating, especially for the catering. Frankly I cannot think of anything less than positive to say about this restaurant. read more

Fantastic al pastor. Burrito bowl and taco salads are large portions that actually fill you up. Guacamole can use more flavor and is overpriced for the quality IMO - I normally add more lime and salt at a minimum. read more

Barbacoa is way too salty! They must not taste their before serving it. I have given them a few opportunities but still very disappointed. Please lay off the salty marinade and you'll have returning customers. Next time I call and try to help you out accept the criticism and don't hang up. read more

I love the food but unbelievably slow service. They have no concept of time. Don't bother calling order in, somehow that slows order down.

That was the driest tacos EVER!!! That meat must have been sitting on the grilled for days!!. Ever crew you need a drink of water!!! You'll see a lot of people go in and out but don't be fooled!!! Food is made to please locals.... If you like dry no flavor food I guess. Elote was ight though. read more

El Burrito Loco - Steak Taco - Mexican Near Me - New Lenox, Illinois

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