ordered from the greasy ass kiosk that probably hasn't been cleaned since it's been installed. waited 45 mins and never received my food. About 30mins in I explained to an employee I've been waiting for a while. Even showed the receipt. She Just walked away and didn't say a word. A whopping 8 workers in the kitchen and not a single one could figure out a fucking burrito and chicken stacker. Calling them all the "R" word would somehow be an understatement. These people should not be working, they need to learn how to fucking read. Corporate needs to clean house on this shit hole read more

If -5 stars or more was a option I would give it . This place has the most incompetent,slowest , inappropriate workers I have ever met in any fast food service location . Stay away at all costs ! read more

I paid 54.77 for 2 quesadillas 2 Crunchwrap's and 2 chicken nugget combos, Let's start with the bag was just a mess.. they literally packed all of it into one bag.. we dint know the difference between out chicken Crunchwrap and out potato Crunchwrap.. the Crunchwrap where so skimpy and half of it was empty.. more Sour cream than lettuce and even less tomatoes.. the quesadillas where also pretty skimpy but not as bad.. the hard tacos where all the way on the bottom of the bag.. so yea broken tacos.. and the chicken nuggets dry. Sucks paying so much for fast food and being disappointed that bad. read more

Always a super long wait even when the line is empty. Spent 15min just waiting alone in the drive through just to get my order taken. The sodas are always flat and watery. Unfortunate because I use to like coming here during my lunch break. Last time good luck read more

Why do I have to wait just to pickup an order and no one grabs the counter , and why are we having a team meeting during dinner rush ? Why does no one take the counter ? read more

always a 30+ minute wait. food order is always messed up. stopped going inside the restaurant because it's never clean. genuinely what is going on with this taco bell and how is it still open... where is the management and why are they hiring lazy employees. read more

Bad news. Not only do they make you use the Kiosks and ignore you at the counter, they can't even get a simple order right at the drive through. I walked out when confronted with no counter service and the stupid Kiosks that want you to select every ingredient that goes into a burrito. Please. You don't have time for me at the counter and I surely don't have time to stand at this machine and pick ingredients for a beef burrito. As no one was at the drive through, I gave that a shot and it was quick and painless but unfortunately, the order was wrong. I still had the receipt and the order was taken correctly. Last time for me. Show less read more

I don't eat out a lot but yesterday I was moving around the city and decided to grab something while on the road. I chose, this Taco Bell, I live near it. I have had Taco's before and enjoy the "beef tacos". There's mixed opinions according to web comments on Tacos and how they're served. Some say cold some say hot. I prefer warm-hot. I ordered 2 beef tacos and they were barely warm. I will say they were tasty and I enjoyed them but a bit warmer would have been better. The young woman at the counter who served me was polite, the price was fair, and the dining area was clean. When I finished, I wanted to wash my hands.The bathroom needed to be cleaned. :( I still give it a 4 rating! read more

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Awful fucking awful the food wasn't my order the service sucked and the person bringing my food wasn't someone you wanted touching your food even if it's bagged. read more

Bad news. Not only do they make you use the Kiosks and ignore you at the counter, they can't even get a simple order right at the drive through. I walked out when confronted with no counter service and the stupid Kiosks that want you to select every ingredient that goes into a burrito. Please. You don't have time for me at the counter and I surely don't have time to stand at this machine and pick ingredients for a beef burrito. As no one was at the drive through, I gave that a shot and it was quick and painless but unfortunately, the order was wrong. I still had the reciept and the order was taken correctly. Last time for me. read more

During the pandemic, this place has not been stepping up. Service at the drive-through is super slow, and the lines always seem so long that it is hardly worth it to wait most of the time. They have also gotten orders wrong on a number of occasions, or just been very confused about what relatively simple orders are. I have pretty much stopped going here, and if I find myself with a craving for this type of food I will go to the other locations in the Rochester area and avoid this one. This one only survives because of high volume and a good location near a few other things. They certainly are not making it on service. I know it's fast food, but its below standard even for fast food. read more

Ive been stuck in this drive through for around 30 minutes at this point. I waited at the order screen for around 10 minutes with no one there and then got stuck behind the person at the pick up window. If you arent going to hire people who work, at least re design your drive through so we can leave. read more

Sitting in line for over 45 minutes too then try and order watching a little person run around. Another 15 minutes and employees come out through the back ignoring the 5 cars in line. Nobody came on to say hey we're closed. Complete waste of my time and energy waiting in that line. Then some lady asks if we ordered and after saying no we've been waiting she interrupts saying we're closed. Lost my business and will most definitely find a better taco place next time. read more

I think there's just something about the night before Thanksgiving that makes it a curse to go through drive-thru restaurants. Why are these people trying to get food at 11:30 at night?. Isn't everyone supposed to be out of the bars tonight? I expected this kind of Rush at like 2:00 a.m. but not now! I pull up to the speaker to order and they tell me they're out of their promotional box. I asked if they had anything instead but nothing. No I'm not paying $10 for some crappy tacos so I got to wait for them to give the next four people their orders so that I can even get out of line! Ridge road is just cursed read more

Friendly quick n accurate, I brought a request for an item no longer on the menu. When I asked for it they helped me find a suitable substitute so everyone was happy read more

Taco Bell - Chicken chalupa - Fast Food Near Me - Rochester, New York

If I could give zero stars I would. I went there with my fiancé on 9/30 at 7pm. Let me start by saying I am vegan so after he ordered I asked the girl at the counter what vegan recommendations she had. I am 69 years old and no child! She looked at me and asked if it was like vegetarian and I said no trying to explain. The conversation was going no where so I told her to never mind...I didn't want anything and I would follow up with their corporate regarding their vegan options (which is impossible!). She then went into the back and brought out Jordan, they had a short talk regarding vegan and vegetarian, and then Jordan turned to me and said that I needed to back off. Seriously? Shocked does not begin to explain how I felt so at that point I just left the restaurant planning to follow up which I did. On Monday Peter contacted me and seemed understanding until we got into a discussion about the vegan cheese sauce and how it hadn't been released yet. That wasn't my point....my point was they claim to have vegan options but their employees don't understand what they are.Eventually he just stopped responding. You can't make this up! I have tried to contact corporate unsuccessfully multiple times and at this point I'm completely done! I have told absolutely everyone at home and at work about my experience and their response was no surprise...I guess that location has a bad history in the community. I will never ever ever go to Taco Bell again......Moe's from now on! read more

Terrible service every time I go. Never again. I either get someone else's order or just part of my order. EVERY TIME! What is going on with the training here? Is there even a manager? Ridiculous. It's not that difficult. read more

I just need to lower my expectations when going to Taco Bell, Opens at 7:00 for breakfast but the handful of times I've tried to go at 8:30 they are not taking orders. I didn't even tell you what I want and being open for an hour and a half it's shocking your not selling food. I already don't dare make changes to an item because you certainly don't get what you ask for. I am finding it that as time moves on I grab Taco Bell less and less due to the "normal" crap you have to deal with. Thank god for late night stoners ... am I right ! read more

I wish I could say I was joking when I was in the drive thru for over 20 minutes. I really wish that was some quaint little gimmick to get you to read this review of a Taco Bell. But it's definitely true. I pulled up to the Taco Bell in Irondequoit at 1:04 am on Thursday morning after getting out of work. I did not leave until 1:26 am. And. AND. To top it all off, I got a soggy, mediocre at best beefy crunch burrito (which are normally heaven in every bite) AND 11 out of 12 cinnamon delight thingys. I paid for 12 and only got 11. Observe. Will I go back to Taco Bell? Yes. This particular one? Probably, but I'll have lower expectations. Come on Taco Bell in Irondequoit. You're really killing me here. All I wanted was a Beefy Crunch Burrito (which was on the menu I was looking at in the drive through) and you said you weren't doing that anymore. Then WHY was it on your menu on 8/2/2016? It's like you want people like me to never come back. Shame. read more

This store has employees who don't know how to count. Instead of giviing one sauce, they give out a dozen which will wind up in a garbage bin. Drive to the one in Webster instead, their employees are better educated. read more

I asked for mild sauce. Multiple times. And was hoping to get my mild sauce. But the worker was to busy calling my boyfriend baby. To do her job. :) read more

Customer service good. Restaurant clean food ok to me but my boyfriend loves it so he will continue to visit this location read more

Taco Bell - FIVE DOLLAR FILL UP BOX DEFINITELY WORTH IT!! it's more than enough food for me - Fast Food Near Me - Rochester, New York

Fun to eat but very unhealthy food. I rarely eat their food anymore because of health reasons. Perhaps some day they will figure out how to make globs of money without clogging up their customers arteries and slowly killing them off with heart disease and diabetes. read more

We pull up and the person speaking is rude as ever, gets the order wrong, then complains on the speaker to where I can hear it. We then get to the window, you guys don't even grab the money right and it almost it's lost, and then you ask if we seen it. Then you give us cold food and forgot an item off the order. We spent an extra $6 that didn't need to be spent and didn't even get all that we came there for. Terrible terrible service. read more

I wish I could start off this review with a 0 star rating. I arrived at this restaurant at 11:15PM, waited 20 mins, and was refused service when they do not close until 12:00 AM. They stated they were closed and only doing delivery orders at this time. However that makes zero sense since so many other people received food. This is embarrassing from a business. read more

The food meets expectations, but the atmosphere is a bit lacking. In the past this place screwed up a drive thru order so I just go in when it's not busy like mid afternoon. It's a busy area and I don't expect them to be perfect. When I walk in I see this over the top kiosk thing for placing orders along with the modern like-Starbucks-but-not-like-Starbucks Taco Bell interior, which kind of gave me the impression that corporate is trying a little too hard to make the place seem hip while simultaneously overlooking the basics of an overall good customer experience. The biggest thing I noticed, though, is after I got my food and made my way across the Taco Bell to find a booth, the place was pretty dirty to the point where I had to clear off a table. Later I saw an employee come thru and clean off some of the other tables, so it's not like they weren't trying, but still. The other annoying thing was that there was obnoxiously loud music playing nonstop as if they were trying to have a club vibe or something. C'mon guys, I just want to enjoy my Taco Supremes in peace! read more

I am on the industry so I rarely of ever complain. On five occasions now I have have the worst service. Rather than take orders they stand and laugh with friends. The lines just get longer but at least they laugh. No name tags so I can never say who. read more

Taco Bell is never bad. But never great either. This place does a good job. Will come again. Gets pretty busy for dinner rush but still good. Definitely recommend will come again read more

I understand taking safety precautions due to covid, but they only allow orders to be picked up inside if it's through Doordash or Uber Eats, not any online orders. I understand you don't want people spending time in the lobby placing orders, butvan online order through the app would take the exact same amount of time to pickup as a delivery service would do. The drive-thru line is literally backed up onto the very busy main road that its on. Takes over 30 min to go through the drive -thru. This is ridiculous especially seeing how other locations have their lobby open. read more

Amani went above and beyond today! We needed to make a last minute change to our order at the window and she was happy to help us. Thanks for excellent service! read more

This is a great place to go after buying new shirts at Irondequoit Mall if Irondequoit Mall still existed. Due to my long time issue with hating tomatoes, I always requested my Soft Taco Supremes come without tomatoes. Once in a while it worked out in my favor. If the hot guy was working, it didn't really help the tomato situation, but at least I could dream of marrying a hot Taco Bell employee. read more

It's a Taco Bell. When we first moved to the area they often got our order wrong but I think under a new manager they are getting it right now. Sometimes there is a really long line both inside and out. I suggest getting your food to go. read more

always yummy. I wish there were more locations for taco bell, like there used to be. lets keep taco bell alive! Great tasting food for the late night craving of tacos. Yummy selection of food, and ya gotta love that ba-ha-blast mountain dew they have! I moved away from the location I usually go to, and this location serves great food just like the other one has. I've been going to taco bell since I was young, and I still love this food and always will! read more

I just had the greatest fast food experience ever and I owe it all to two stellar TB employees at the Ridge Rd location. Jeannette and Keisha took care of me in a way I could never expect !! I say to the owner of this location that Jeanette and Keisha are "as good as it gets" and please appreciate them as I now do ! Thank you Jeanette and Keisha ! read more

Terrible customer service. After having my order messed up pretty much every time I've been to this location, I decided to check my food before pulling out of the parking lot and noticed it was wrong (shocker). I pulled back around the doors they had just closed dining in 10 minutes prior but there was a female employee outside smoking.. so I asked if she could correct my order and exchange the wrong food with what I ordered and was on my receipt.. she said she couldn't let me in because it was after hours which I was fine with I just wanted my correct order. She then proceeded to tell me I would have to get in the drive through line again which i had already waited in for 30 mins to get the wrong order. I said I'd rather not wait another 30 mins or longer when I already waited and I would rather get a refund! So she took my bag of food inside and came back out the door to hand me my money, But couldn't exchange the 3 tacos I politely asked for because she could get fired for bringing the food to the door after hours.. but coming back out to hand me my money is completely fine I suppose? read more

I went to the east ridge Taco Bell and my cashier was really nice. I asked for a breakfast quesadilla and a mini beefy one. The worker in the back (ISSA) starts yelling out loud that lunch is not till 9am, that she could not make the mini beefy quesadilla. I politely tell my cashier that I don't want it. A male worker starts telling ISSA to make the quesadilla because they already had meat out. She starts yelling at him too saying she is going to clock out and does not have time for that shit. She's repeating that lunch is not till 9am and was complaining about making the food when it was close to lunch time. I yell at my cashier to take off the mini quesadilla because I did not want it. ISSA was very unprofessional and should not work there. Wouldn't recommend this location to anyone. read more

Wow right now. The manager at Taco Bell on Ridge needs to be fired immediately. Not only did they fuck up my loaded potato griller when it clearly says no bacon after I waiting in line for 10 minutes, but then when I parked my car to go inside and get what I ordered, the doors were locked and the manager refused to let me inside and insisted that I go wait in line which is now triple the length in order for me to either get my money back or get my right food. As there are a group of kids walking out and an older lady still sitting inside. I say the door clearly says the dine in is open till 10 and its 9:30. Still nothing and closes the door and then finally comes back with what I ordered. Like how fucking hard is it to read exactly what it says off a screen. And you dumbasses want $15 an hour? Gtfo. All I wanted was my food right the first time but thanks to your stupid management Taco Bell, you make that literally impossible. / End rant read more

ugh! I go in to place my order every time and then I wait while they make things... which is great because I know they are making it "fresh"! everything that I receive is always made correctly. the problem is, not once have I ever received all the food I ordered, which I don't find out until I get home because I get my food to go! read more

Love Taco Bell but The line for the drive thru at night usually is so long it wraps around the building so a lot of times we don't come here I'm not waiting that long for fast food. The orders are wrong a lot which is pretty frustrating but we will always come back. read more