Listen I love Taco Bell. But this location has the slowest service ever. I've been here dozens of times with absurd wait times. I'm in line now for drive through waiting 10 mins with zero movement. Months ago, I went into the restaurant instead of waiting for the drive through since it was backed up, they had an abundance of employees literally standing around. I could see them. Every now and then, the line moved decently. But this is absurd. Why does it take 10 mins to take one order...? read more

Excellent service! I stopped while traveling through the area. They were very busy and Jessica at the drive thru window was very friendly and handled the busy line with professionalism and made it a smooth visit. She deserves a raise! read more

I was door dashing and the employees here were SUPERRRRRRR sweet and accommodating. 10/10! Specifically Henry! But all of the other employees were welcoming and yesssss! Service A1! read more

TERRIBLE Said they were open and drove here expecting food, they were not open and we were stuck in traffic and missed our flight thanks a lot Taco Bell... read more

The absolute slowest fast food spot I've ever experienced! Pull into the drive thru that only had 4 cars that had already ordered, and somehow still ended up sitting for 20 minutes before ordering, then another 20 to be the 2nd car from the window! I've usually gone inside, but honestly that's not much better. Waiting aside, how is it that you're out of ice?! And all the drinks?! read more

I DO NOT understand the bad reviews of this particular Taco Bell. We've been here more than a half dozen times and the service is amazing and even with special order items, they've not disappointed us once. We typically arrive before 5PM and it's not usually busy and we use the self order Kiosk. The staff is attentive and considerate. There is an older man that's always been there. He looks like Santa and walks around like he might be the owner. He keeps a close eye on the service people too. I'm attaching a pic I have of the Nachos I ordered. Not pretty because I was already chomping down. read more

Taco Bell - Half eaten Nachos Supreme. - Fast Food Near Me - White House, Tennessee

For the most part the food is good, occasionally I've gotten less than quality food. I still like Taco Bell and will continue to eat there from time to time. read more

I come to the white house location once a week because all I do is eat out. I usually order the same thing every time and because of this they know me when when they see me walk in the it's because they know they have messed up the order. It's even so bad the manager see me and says I'm sorry did they mess up your order again. If this isn't a sign of a problem with this location. These employees and managers are rude and do not hold anyone accountable to do their job correctly. read more

Taco Bell - Fast Food Near Me - White House, Tennessee

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If you want to get your food thrown at you from the window, go here if you want to wait 1415 minutes for your tacos definitely go here

If your going to have people sitting inside at tables and then you lock the doors so no one else can come in and they have to sit in the 45 minute drive thru line, at least put a sign on the door saying so. Myself and a dozen others walked up to the door, its locked and the person inside just looks at ya. No excuses, no covid, no understaffing prevents you from putting a sign up saying sorry the dining room is closed. Your on the list now, congrats. read more

We walked in and garbages were over flowing with trash . I used bathroom and there were feminine hygiene products on the floor ! Gross! There was also a large amount of people smoking and just hanging around outside . After I left the bathroom- I lost my appetite and left so I can't tell you about the food . I would never eat there ! read more

Wish i could put 0. When you see these reviews they're true. I've had multiple experiences where they don't even cook the food, & throw the burritos together where it's mush. It's wrong half the time & the customer service is awful. They don't acknowledge you despite you have a good attitude & being polite. There's been many times at 8/9 o'clock they turn the lights off to act like they're closed but you'll pull up & they'll ignore you despite you seeing people in the window. They're god awful & it sucks we have this service in white house. read more

The night I stopped by, they had ran out of beef for the tacos by 8pm. In fairness to them though, they offered me to choice to have chicken or steak in my tacos. Just think they need to stock up better as busy as that place gets. read more

I do not know why I continue to order from this particular store. I typically eat Taco Bell at minimum once a week and every time I order something from here it is incorrect. I barely have enough meat combine on both of my Gorditas to the amount you should have for one read more

Taco Bell - Cheesy Gordita Crunch - Fast Food Near Me - White House, Tennessee

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The lobby is rarely open. They are always out of sauce, tomatoes and even meat. The service is slow and most of the time our orders are wrong. It is worth driving to a different Taco Bell unless you like throwing away money read more

Terrible service. 4 out of 5 times when we order food, we get home only to find that half or more of our order is missing. You call them and they say sorry ( when they aren't) and they say come on down we will fix it. For the amount of money that we spend for fast food, which isn't fast by the time you have to drive back there, you could sit down at a restaurant in White House and get wonderful service and all of tour food. I might add there was one time we went back a em the "manager" fix it, and we got home and it was STILLLLL WRONG!!!! Pretty sure we won't be going back. It will take us less time to drive to Goodlettsville and have our order right the first time then going to this one. read more

Well I'd not even give any single star to this store. Today I tried plus to access their lobby as I saw the sign of lobby is open plus the drive thru was so l. Haha, the fun part is... they actually never open even though there is a sign right there in front of the restaurant read more

I'm a fan of Taco Bell; worked at a TB store in Philadelphia and made it to management, good times. I know the franchise owner is to blame for this, but the manager needs to put his foot down on this growing trend: Organizing sauce packets is a complete waste of labor hours, time better spent on keeping the dining room and bathrooms clean and fresh. I guarantee you'll get more complaints on the status of your restaurant than the disorderly fashion your sauce packets are in.. Cheers and good luck. read more

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My favorite Taco Bell to go to! I've come here for years and years. They've always been joyful and kind and I have never had an issue with any of my food from there. Especially during covid, I've only been using drive thrus. The workers have always been upbeat and cheerful, even during these stressful times. read more

This is 10/10 the BEST Taco Bell I've ever been to. Food is hot and fast, clean bathrooms and exceptionally nice employees!! read more

Taco Bell - Fast Food Near Me - White House, Tennessee

They installed a kiosk which you think would help not get the order wrong but if you don't get people in the back that can do their job it's still bad. Ordered a to go, nothing was correct. Ordered grilled burritos that were not. Ordered extra meat on everything, nothing had it. Ordered 6 tacos got 4. Worst Taco Bell I've ever been at. read more

I went to the location to get a drink, there the only place that serves the Mt. Dew Blast. I went inside and this place stinks, literally the smell almost knocked me down. It smelled like a very strong musty stench. I couldn't believe that people were actually in there with the way it smelled. Usually getting food at the location was most of the time missing something, or you got tired of waiting and just left, You learn to check at the window and make them wait till you know all your food is there and it is right. There are cars always wrapped around this place. This doesn't mean business is good, bc most of them end up driving off. I understand that restaurants and other places can be short staffed, but might as well close until there able to run at full compacity. I would rather see a closed sign rather than wonder if I am going to get good service on food. Can't blame the pandemic for everything. read more

It would appear this location struggles with special requests. In past years, the management did a decent job running this restaurant; however there has been an ongoing decrease in quality. Hopefully, someone from corporate takes notice of the negative experiences customers are having and addresses the incompetence at this location. They consistently forget items on the order, or make them wrong if there is a special request. I will probably choose to avoid this branch going forward. My decision is not only based on the poor service, but oftentimes the food order is delayed and usually wrapped sloppily and poorly, and worst of all the facility is noticeably unclean. The trash is overflowing and the food space in the back has litter and waste on the floor. read more

The food NEVER looks like the pictures displayed. They never put the proper amounts of ingredients in the dishes (meats,cheeses,etc). They need to slow down and make the food correctly. Also the street sign hasn't changed in several years. It reads, "Cool People Eat Here". Lazy read more

my girl vickie from the taco bell in white house is the nicest worker i've ever met she made sure we got our food with great care

This Taco Bell is an embarrassment. Ordered on the kiosk. I got my cup and the ice machine didn't work with a kitchen tub left under the drink machine filled with nasty water. The main complaint though is not a one employee said a word to me even after saying "thank you" and "can I get some ice" all the employees were to worried about serving their last customer in line to be able to jump to the lobby to be on their phones. Also wearing air pods while you are working and not being able to pay attention to customers is ridiculous. Manager here needs a backbone. read more

So I don't really go inside a lot but contrary to other fast food places my order is ALWAYS correct and the food is always good and their health score is a 99 our of 100 so I don't care about how clean the bathrooms are Or about the trash cans I just care about the food tastes and it's always tasted good read more

It's taco bell. You know what you're getting. Have to knock a couple of stars off though for this location. Slow. As in slooooooow. You can spend 20 minutes in the drive-thru with only 1 or 2 other cars. Once they were out of "beef". Another time they were out of chicken. So questionable management. read more

My husband drove up to Taco Bell at 8:00 pm. The employees hopped in their cars @nd told my husband they were closing had a situation to take care of. My husband is angry.and has reason to be. I think this Taco Bell has horrible management. I believe we need a better drive thru to replace it. They don't care about their customers read more

I come to this location often why not sure. But today is last time. Waited 15min for FAST FOOD .. Server behind counter..not 1 smile not 1 hello not 1 thank you.. I understand you HATE your job but let's remember you came in here and asked. Just saying I too work in food industry and this would not be tolerated nor allowed. But again this is good ole America read more

Late night drive through for a snack. Go a crunch wrap supreme with a drink. The entire things as stale. Soft taco - stale, hard taco inside - stale, lettuce inside - brown and the rest of the inside didn't even reach the bottom of the soft taco. Very upset and unhappy. Just wanted a quick fix and received something that's so easy so gross. read more

The food is always good. It just takes 15minutes or more to get your food after you order. only Taco Bell around so what do you do

If I could give zero stars then I would.... Twice.... This location is terrible. We used to eat there every other week when we moved to white house. Now we eat there once every three months or so when everything else just won't do. This is always our very last choice if we don't feel like cooking. I can say that this location IS very consistent; they always screw up your order. Seriously, how hard is it to NOT put lettuce on my taco? It's one LESS step that you have to do but somehow when I get home there it is.... An entire pound of lettuce and the smallest amount of meat and cheese you can possibly get on a taco. I didn't order a lettuce sandwich, I ordered a beef taco. And God forbid you speak to a manager about an issue. I'm sorry your employee can't figure out how to do their job but I paid for my meal to be prepared a certain way and I didn't get it that way. Long story short, I will not be going back to this location. Ever. read more

Taco Bell - And my cheesy fiesta potatoes were half full with almost no cheese.... - Fast Food Near Me - White House, Tennessee

If you like Taco Bell, this is the BEST one in the Middle TN area. They always get my order correct and the employees are very pleasant.

It is unfathomable to me that someone else gave this Taco Bell a more than 1 star review. To be sure, the food is the same as every Taco Bell, so for taste and quality, I'd rely on your gut for where you think Taco Bell is generally. This place gets a 1 star for awful service. A group of four of us ordered food and it took 45 minutes to prepare (not very Taco Bell like). In the process of this food order, the staff here managed to make 2 orders that no one claimed (6 other people in the restaurant) and screwed up one of our orders twice. The decision to go was based on convenience, this was anything but convenience. A true case study in operations failure. read more

This location struggles so much in costumer service, there's no personality and any special request that is asked is shot down. But the special requests are fine at other locations? read more

Much worst than the Springfield Taco Bell. The employees were very rude, our food took forever in the drive thru, and they were not even busy!!!! Also our food was not even right. When I tried to call I just kept getting a recording. Most definitely will not be back to this Taco Bell. read more

If you can get through the perpetual long line in drive thru the food is ok. The service is not great because you are in line forever!!!

Let me tell y'all something. I don't know if this employee is a manager or if this employee is just the person that takes the orders. But let me tell y'all, I have been coming to White House Taco Bell for YEARS, and this new girl, Debbie, has taken my order the past two times in the last week. And Miss Debbie made me feel like I was at the five-star Chick-fil-A. Debbie is the best employee that Taco Bell in White House, Tennessee has ever hired. She is so nice and keeps the same energy that I did not mind if I had to wait an hour for my food. Debbie made me feel so good that I really didn't mind if they made a mistake with my order. Everybody at that Taco Bell needs to be like Debbie. And every Taco Bell needs to get them a Debbie. So this review is a big shout out to Debbie! You go girl! As long as you're there, i'm going to keep coming to put in my order! Y'all better give Debbie a raise and some free lunch meals! read more