My son had a super fun birthday party here. All of the boys absolutely loved it. We return on a…read morebi-weekly basis for my son to continue to play. Great combat field and they have rental equipment on hand if needed. This is a rustic not fancy place which is a nice change of pace for our Eastside teens.

Great place to let it all out! I love bringing my kids here. Al (owner) is very helpful and…read moreinformative. It won't disappoint you. Shoot on!

Awesome place Huge selection…read more Employees have the knowledge to make sure your comfortable before you purchase something

Huge store with all the things you could imagine needing for the outdoor. There's a wide range of…read moreitems there from fishing gear, shoes, snacks, to camping gear. For how large the store is, finding someone to help was a bit difficult. Christmas time is fun there. They have a Santa's workshop situation where you can get a free picture with Santa. Who doesn't love Santa? There is a walk up line and you can also make a reservation online to take a picture as well.

Greats service! We came from out of town for a hockey tournament. We walked in a minute before they…read moreclosed and they got us all fixed up for an early morning game next day before they closed. Nice to see a local shop still going strong.

We came in today to get all the gear for our daughter's first hockey season. Zack was immensely…read morehelpful! Knowledgeable, happy to answer questions, look through the stock to find the right options and to assess fit. He was friendly and funny and made the entire process much easier. We got a mix of new and used items which helped keep the price a little lower.

This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

I called ahead, and asked if they sold Washington State Parks Discover Passes. Yes! says the…read moreperson who answered the phone. So, on a dark and rainy Puyallup night I drove to their store. The first clerk I asked to sell me a pass fumbled around and could not log into a computer. He made an odd, childish sounding call to another clerk. That person came and the two of them would have been comical to watch, if not so sad. After about 5 minutes, clerk 2 called his manager. I had the dubious please of listening to first questions about the computer ( I could tell it was not good news of some type), then a long conversation about sales, socks and things the clerk was to do. It was very clear the customer standing awkwardly in their store was not important. So, after the call, I'd been in the store 10-15 minutes. The clerk addresses me, while looking down and to his left, like he was afraid of me. I had NOT said a single word at this point. He gave a long-winded excuse, this was a known issue, they had submitted tickets, they simply had to call the state and get it fixed. I simply said OK and left to find another store and by my pass. This store needs training and a manager shake up. To not post the computer was broke (so I would not drive there in the first place), to not notify staff, to not care about the customer standing there while they were talking socks and sales.... Everything that is wrong about retail training and service is endemic to this store.

I really like this new Biig 5 store they opened in Puyallup, its away from the South Hill Mak…read morenightmare area so can avoid it and just go here if I need to get shoes! They always have good prices and quality of shoes, and UNLIKE Target, they have Men shoes! Yay! They also have a good selection of camping stuff, hunting, and fishing and whatever else a active outdoor life needs :) I do think this store has real friendly and helpful employees as well.