This was a pleasant experience. I needed to have a relative cremated and was on a very low budget…read more They called me back in a timely manner, gave me a great price for cremation, and came and picked up my loved one quickly. I would recommend these folks to everyone who is looking for cremation and a great price. They were very sympathetic to my state of mind and I didn't need to do anything. Would use them again for all my loved ones.

I never like writing a bad review. My mother passed away just over two weeks ago. Received her…read moreashes today, with no notice they were coming. Sadly, this company does NOT help with the death certificate. it has been a nightmare try to get them. I am overwhelmed and they were no help. it should be part of the package. i will say that the two young ladies I dealt with on the phone, in the beginning we're nice. They should advise us that they will not help with the death certificates. I will not use or recommend them. No family should have to go through what we are enduring.

I feel my family had a very complicated and unorganized string of events and Mountain View was…read morepatient throughout the entire process. Thank you for making this time easier on us during this difficult time. The building and grounds are also very beautiful.

They left Auntie Barb in a closet for five years!! They said we didn't pay for her internment even…read morethough she pre purchased a funeral package. They never called, emailed, or sent a bill. There was no communication ever. We are in the process of putting our Poppa to rest in the family plot at Mountain View. So we went to see the family plots and couldn't find Auntie Barbs plot. We asked on three separate occasions. Auntie Barb paid for her funeral expenses in advance. She purchased one of Mountain Views packages including cremation and a memorial service. At her passing over five years ago, my husband took care of the arrangements. On our third try asking, Lakisha finally told us Auntie Barb was in the back room and her cremains had never been buried. They said we owed 1100.00 for her burial. NEVER A PHONE CALL, EMAIL, BILL IN FIVE YEARS! NEVER! When we went in to pay and discuss the issue, we were told they couldn't find any of her paperwork. They were relying on a note in a computer. After a few weeks they miraculously found an internal document showing us the cost of internment was not checked off. They initially asked for 1100.00 to inter Auntie Barb. After going back and forth, out of the graciousness of their hearts, they only charged us 495.00. The price it would have been five years ago. Five years! We're mortified. This has greatly impacted our trust. Shame on you Mountain View. Just SHAME. I have doubts about the cremains. Were they even Auntie Barbs?

Top notch service, kind, caring, thorough. My husband was very well cared for. I would choose the…read moreNeptune Society over and over again for my care.

They tried as my husband lay dying to pull the bs of paperwork needed on 30 minutes and then added…read morean unasked for and unwanted urn deposit. Without my son being a lawyer we would have had a horrible time getting our $400 back. plus tey certainly not meeting any promptness others have described . Disgusting company I would rate a zero if I could. Avoid

I like to walk and cemeteries seem to be the best place to go where I feel safe. After all, I am…read moreafraid of the living people, not the dead. The mausoleum is absolutely beautiful and very art deco but I understand it's very old and may be torn down in a few years. There's even a little apartment there, but the staff wouldn't show it to me because they said it's for staff only. I would love to live at the cemetery so I was very interested in seeing it. However, it is a great place to visit to just get some time alone and some quiet. I would love to have my ashes stored here, but I don't know the prices as of yet. It looks like they also do cremations and water cremations, but the water cremations cost more. It's worth it because you can plant stuff.

Me and my family received the highest level of compassion and care when we buried our father. My…read morefather pre purchased his funeral arrangements over 50 years ago. in 2023 I went with him to meet with the caring and professional staff at Oakwood Hill. The meeting went perfect and they had all of his records. He went over everything to make sure would go the way he wanted and there where no further cost. My dad passed in January of 2026. I can not thank the staff enough. Caitlin and Cindy are best you could ever have to be there for the family and guide you through this time of sadness and grieving. Could not of gotten through this with you two! Caitlin even helped write the obituary. They were wanted us to be able to grieve and be together as a family. Which meant so much to us. The handled every little detail and the Funeral was exactly like my dad wanted it to be. I can't thank them enough for all they did and how they took care of things in such a caring way. MY DAD AND MY FAMILY WOULD LIKE TO THANK YOU FOR A JOB WELL DONE!!

The funeral director named Danielle was nice to work with when we sat to make arrangements, but…read morethen every other aspect of customer service was two thumbs down. It began when two people came to retrieve my loved one's body...a woman with the sides of her hair shaved arrived to help the young Black man who waited soberly for her. Then they wrapped the precious body and wheeled her out to the hearse that the man was driving, and then woman started to walk to her personal car. My family was literally standing in the street--dumbstruck with grief to watch the body being taken away--and the woman turned back and was talking and laughing loudly with the man. I was appalled--clearly this is just a job to her and that the sorrow of the moment isn't occur to her or matter to her. A few days later when I found out that the funeral home would be receiving my loved one's ashes at some point that day, I wanted to pick them up as soon as I could to bring them home...the woman at the funeral home said, "Tomorrow morning would be better." I thought, better for who?!!? I wanted her ashes with me overnight, not sitting in a funeral home!! Was that really so hard to understand??!! Couldn't the person have tried to be more present and empathic for a grieving family?? The woman said that she would call me when she knew the ashes would be arriving from the crematorium, but she didn't call and I didn't want them to close at 5 o'clock without getting the ashes so I went to the funeral home at 4 o'clock and waited for the person to arrive which was close to 5 o'clock. When the man arrived with our loved one's remains, he came in the door schlepping our beloved's ashes with armfuls of plastic bags and started talking with the other man at the funeral home (who had seen me and my father waiting for an hour) about cheeseburgers. The man should have immediately interrupted the meaningless conversation and straightaway brought the ashes to us, but instead I stood at the office door listening to them talk about cheeseburgers. I literally had to interrupt them and ask, "Do you have the ashes?" They didn't have them in the wooden urn so I had to go back the next morning to get the urn and also to point out that the small ceramic urn we had already bought had a chip on the lid. But the most disappointing part was that when I went back the next morning to have everything made right, the woman helping me had the gall to say, "That's why I told you to come this morning and not last night." It was the women who shouted with laughter when my loved one's body was being driven away in a hearse. If you want your agonizing experience of arranging for the death services of someone you don't want to live without, go somewhere else. Gaffney Funeral Home and Scanlin Funeral Home have better ratings and reviews.

Sarah and Nicky took very good care of my father until I could arrive in Washington. We were able…read moreto get everything started over the phone. My father had passed alone in his apartment. The funeral home had the foresight to look around and find his important papers and wallet which made my life much easier with the death certificate and all the other million things needed to do when a loved one passes. They are very honest, as well. They found money on him which they applied to the cremation services. The price was very good. They bundle a cremation package which includes the death certificate, his transportation, their services etc. Also, they worked hard to get my dad's death certificate for me before I left Washington, which I did not expect. I was only in town 3 1/2 days to clean out his apartment and had it in hand before boarding my plane. Most importantly, they comforted me during this difficult time. They always took my calls and I sometimes spoke to them 3-4 times a day. They also kept me formed via email before I arrived. They treated my father with respect and dignity and me with kindness Thank you so much Sarah and Nicky. I really don't know how I would have gotten through that week if it was anyone else.

I am so thankful for your service and people. We experienced our loss on a Sunday morning and…read moredidn't know who or where to go. With one phone call we felt at ease with what to do and where we could take our girl. Once we arrived we were treated with so much kindness and care. Thank you for everything .

They were very caring and considerate in my soul dog's single pet cremation. They allowed me to…read moreschedule my pick up appointment. I'm thankful to have her remains due to their services. I'm grateful for the care and compassion provided. She was the best good girl.