If you need a Snowboard boot Wizard Go to Tactics! I have been riding for 26 years and Tristan is an absolute magician! From setting me up with insoles that fit my feet to Heat molding my boots. There is nothing worse than feet that ache when you're shredding hard. This guy is a Genius!!!!Tactics you have an amazing employee who takes pride in what he does I will never shop elsewhere you guys have my money forever and always! Thank you Tristan!!!! read more

Super helpful staff. Chill relaxed environment. Lots of stuff in stock but also fast deliveries on internet orders. They always have dope sale items. So stoked to have such a great local skate shop. I'm a fan. read more

Went in there to get the jarritos dunks early never posted a sign in the morning just made me wait and said they all be raffled like I get but atleast post a damn sign so people don't sit there for an two hours waiting read more

This place does not check the sizes of your shirts. I would recommend shopping elsewhere to avoid having to return products. read more

Tactics - The messed up order - Outdoor Gear Near Me - Eugene, Oregon

If you want to get "cool guy'd" every time you go to a skate shop, this is your place. These people need some classes in customer care. Went to the Portland tactics and they know how to treat their customers. After 18 years of shopping at Tactics Eugene, I decided I will never go back. Also, the inventory has gone way down. Shop somewhere else if you can and save your time. You won't get any help worth mentioning there. read more

I brought my 15 year old son in for like the 100th time this year to get some trucks, wheels, bearings and the guys who help us were outstanding. I've spent close to $500 there this year but this last $90 was the best I've spent. I only like skateboarding because my son does and because he does I'm all in. But the guys that help us were personable, smart, passionate about skating AND talked to him about their education and how going to college is important. We always enjoyed our visits to tactics but now I'm a racing fan. Skate on Paul Clifford Eugene read more

Tactics - Outdoor Gear Near Me - Eugene, Oregon

My two friends and I all got separate phone calls that we were eligible to pick up the Neckface dunks at the location in Eugene. We showed up within the 48 hour time frame and they had already sold all THREE of our sizes, and the man working in the front caught a huge attitude and was extremely defensive when I asked why that would've happened, to not only one pair of shoes but three! read more

Terrible the way the run the store...the back door pairs for resellers "their friends" and tell them when shoes release before they tell the public....so the people getting released sneakers there are resellers with 20 pairs each and they don't have any shoes left for anyone else....resellers get a notification from people at the store days before...terrible system read more

I purchased a pair of shoes from Tactics.com and they started falling apart after 8 months of wear. They told me that was a "long period of time" and they wouldn't do anything but offer 20% off a new pair. I know for a fact most shoe manufacturers warranty their shoes for one full year and my kid is not rough on shoes and doesn't even wear them daily so they should last longer than 8 months of occasional wear. Also tried to say he must be dragging his heels. How does one drag their heels while walking? Not my skinny kid. So I'm reaching out to the manufacturer directly and will take my money to a store that stands behind the products they sell. Buyers beware. read more

scheduled an appointment to go into the store for new wheels because i wasn't happy with the ones I was riding on. dude behind the counter suggested some Ricta's so i got em, threw em on my board, went out and had a great sesh. love to see local shops like Tactics who know what they're talking about read more

Tactics - wheels - Outdoor Gear Near Me - Eugene, Oregon

We will never ever order from Tantics.com again and cannot recommend them at all. The order was placed on Wednesday and we paid for next day delivery. Supposedly the order was shipped on Thursday for Friday delivery (totally acceptable to have a day for processing, no problem). However, Friday @ 3 pm still no delivery and emailed them to check the status. They said UPS doesn't update their tracking (which is true) however they confirmed it would be delivered by end of the day. It wasn't. I called Saturday morning to see if they could contact UPS to locate the package and see if we could pick it up thinking its in their warehouse. Danny said he called UPS to locate the package however tracking was out due to being a weekend & unable track it. The item was to be worn at an event on Sunday so they refunded our expedited shipping costs. Monday passes, no delivery. Tuesday (today) comes still nothing and called them to find out.... wait for it.... they have issued a refund for the entire purchase because......... 1. UPS lost the package AND They are out of stock of the item, couldn't send a replacement. They didn't call us, I had to call and find this out. If they were reputable and made a mistake, they should have called/emailed and owned up to it. Lastly, I just checked and the item we ordered is still up on their website. read more

I ordered a pair of sunglasses, with rush shipping for a trip. The product arrived on time, but it wasn't the right product. They sent me the wrong pair of sunglasses. When I called them, they were very happy to help me fix the problem; I was going to send the product back and they would send me the correct set. However, they realized they didn't have anymore in stock of the correct pair of sunglasses. I let them know I would just like a refund, but they informed me they couldn't refund the shipping cost since I received that service...!?!? Apparently I should have to pay for their mess up of sending me the wrong product? This is some seriously messed up logic. I will update my review if they change their mind and I actually get a FULL refund. So far, ordering from Tactics has just been a headache. read more

Manufacturing defect in my board. Low impact roll into curb cracked front of arbor dropthrough 38" in two places, chipped the front, and depressed the tip. Tactics said any impact, even if defected board, results in void of warranty. No replacement. read more

These guys are hands down amazing. Spoke with Chris, got a price match in about 2 seconds, met it, put in my order. Their online stock is LIVE, so they won't be special ordering anything for you (happened to me with two other companies before I found Tactics). I am a harsh critic and well researched consumer, these guys absolutely meet my five star rating. Looking forward to doing business with them in the future. Tactics is right up there with legendary online retailers like Backcountry.com. Their focus on user experience and customer satisfcation make these guys a must try! Thanks Tactics/Chris! read more

I have to give this place the best rating ever... I went in to buy a wallet and look at some eyewear and the dude that helped me was very cool and calm he understood how hard it was to find an item as personal as sunglasses he took me around the displays and showed me everything I asked for I ended up getting a wallet only and a really cool air freshener. And some free decals they had... All at good price and very nice attitude. As I am walking out the door the guy that helped me ran and open the door for me... I forgot to mention I need a cane to ambulate... Best place ever... read more

Tactics - Herschel Supply Co. Roy wallet... - Outdoor Gear Near Me - Eugene, Oregon

#157 Online purchasing review. I've ordered twice from Tactics. Best prices on the internet for surfing gear. Great selection. The staff is really friendly and knowledgeable from both times that I've called them and had questions about gear. The first time, I needed a rush shipping order for some surfing equipment for a trip in five days. They promised that I would receive the gear in time for my trip and upgraded my shipping from ground to 2nd day shipping without charge! If I can't find the gear I'm looking for at my local surf shop, I'll definitely be ordering from these guys again. And if you're outside of Eugene, do the same! read more

So the poor star rating is simply based on not getting what I ordered when I needed it for a trip. The folks there seemed like they were genuinely sorry and offered to get me something while I was on vacation, but I was in Europe for only a week and it would not have made it. I used their free shipping, had 10 days to between the order and my flight vacation and it did not make it. So here is where I think this is more than a ups issue. Tactics used ups and then ups gives it to the usps. I tracked the goggles to my area, and then it got lost once transferred to usps. It took 18 days to get it to me to got back from my vacation one day after it arrived. So beware of their shipping process. read more

By far my all time favorite skate shop so far,I kinda hate too say it's better then the biggest skate shop in Portland given the fact that I live in Portland,but it is honestly better in every way,they had a ton of dope ass deck designs,incredible customer service,and the wheels and truck selection they have is Fucking I highly recommend checking out this skate shop if in the area read more

Very very nice board shop iv bought from tactics every 3 times now they never let Me down the last time I was in there i was looking for a sector 9 striker but they only had the deck. So I showed them a list of the hardware and hey fixed it up for me I got it for $40 cheaper than buying it from sector 9 online plus I got bones reds instead of the factory brand bearings. Looking for stickers to deck out you new ride ask the person behind the counter and they will hook you up for free. Tactics forever! read more

Awesome skateboard shop. I ordered some skateboarding hardware (sector 9) and it came super fast !! I live in Hawaii and came faster than any other internet vendor. I needed some hardware for my knife sheath. It was plastic (kydex) knife sheath for a MOD razorback knife (ayoob) and needed some bolts and nuts to attach the blade-tech belt clip. I checked ebay but every seller charged an arm and leg for just bolts. Tactics had super fast service just for bolts ! I was amazed. Their website is well organized and has a huuuuuuuuuuuuuge selection. I use to skateboard long time ago back in the 90's. I was a military dependent living overseas and we had to order all of our stuff from catalogs (California Skate Express ,Cheap Skates, FTC). internet was still fresh so there was no such thing as ordering online. I wish we had Tactics Board shop back then. Thank you Tactics Boardshop for existing. Mahalo from Hawaii read more

Tactics is top of the line! Along with having anything you need they have they best staff who is always willing to help you out, and point you in the right direction! I shop there frequently online and on location when Im in the area! They kill it! read more

This place is on FIRE! The TL;DR (Too Long;Didn't Read) version is that by the end of my shopping experience--which involved taking my rusted longboard apart, McGyuvering the hardware off, and putting it back together--we were all laughing, cracking jokes while the whole Tactics family participated in making sure I had the most incredible service! I have been living on Kauai the last year, and there is one local skate shop which I frequent to help support local--Yes I Skate shop, and Cameron that owns and runs it is awesome! So, it's nice to be here in Eugene for a few months and have another incredible local shop that feels as huge as the island of Kauai haha! So, I came in with a street skateboard to grip, get trucks and get it up to speed! As soon as I walked in, Justin and Kimberly said hello, with genuine friendlieness. I can tell it was real... I am so used to the aloha spirit over where I live! I told them I was on a mission and Kimberly got started on my board... 15 minutes and $65 later I had a badass little skateboard to cruise around with! The challenge came when my longboard, with Kauai rusted hardware, created a big mess. The hardware got stuck, we panicked thinking I had to buy a hand saw to cut the bolts, and that meant that I would be out of a longboard for a day until I managed to fix it. But no worries, within a couple minutes the problem was being solved! With the best kind of teamwork, which involved pretty much every awesome attitude in there--including the manager Justin, Kimberly, Kam, Will, Roberto and Drake! The whole team made sure things ran smoothly as we all pummeled our way to victory! The marine environment of Kauai island had created a combination of rust and salt corrosion that had made the hardware all but impossible to take off, which meant that the bolts were stripped when the hardware was being taken off. But some quick thinking by me, and the rest of the team meant that we managed to find a pair of vice grips...two of the awesome employees went to TOWN getting my board back up to tip top shape! These guys completely went out of their way to ensure that I left one happy skating customer! I offered to buy them pizza, which I thought they deserved, but they told me that they owed me for making me wait so long. I have lived on the Hawaiian Islands for 4 years now that there really isn't ever any rush to get things done, especially when life happens and challenges come up! So, it wasn't a wait for me at all. It was a chance to get to be friends with these badasses! Kimberly especially was a team player, and I could tell she wanted to take on some of the responsibility of the situation, but I knew that sometimes technology, even simple things like nuts, bolts and other stuff just "get stuck." The best part is that by remaining calm, and rationally thinking our way through the situation, we were all able to solve the issue. in the end, I got my board back in tip top shape! Thanks to all of you: Justin, Kimberly, Kam, Will, Roberto and Drake, for making my visit so enjoyable! Your shop really has raised the bar in terms of friendliness, selection, and professional work! I am glad you hired Kimberly! She is an asset to the company, with her genuine cheerful persona and helpful attitude! I'll make sure to be back, since I'm in town for a couple more months at least. And I will definitely blast out to my homies on the islands to check out Tactics' board shop online so that you guys get more business from the 808 state! As we say on Hawaii: SHOOTS! which means something like "later" "cool" and "cheers!" read more

Awesome service, fast shipping, good prices. Never had a problem with any of my orders. read more

Bought a $250 full suit & loved it the 1st time out. Second time out, the button wouldn't snap to keep the zipper closed & water was getting in. Called today & couldn't be happier with the customer service. They apologized for the defect and are mailing me another as soon as I drop mine off at the post office. Every surf shop & warehouse should take notes on the customer service at Tactics. Will definitely keep ordering from them. Thanks Danny for the great customer service. read more

The staff at Tactics is really incredible. I am a middle aged wannabe skater and they never mock me! They are always super helpful and go out of their way to make the experience rad. My kids really like to go there because the staff will take the time to educate them and give them good advice. Plus, they always give the kids stickers! read more

Purchased some Sabre sunglasses online, from their website. My order came to me promptly and correctly and at a better cost than anywhere else on the web. Thank you for the great service. read more

Great price and great quality. Got the Airblaster women's onesie snowboard suit and Airblaster ninja base layer. Came in a couple days and am going to be toasty warm this snowboard season. Love the look of both and solid construction. read more

Prices and selection are good - but THE SHIPPING IS SLOWER THAN ANY OTHER RETAILER I USE. I paid $5 extra for better shipping and it still took 8 freakin days for my order to arrive. read more

Great selection of gear weather it be snowboarding, skateboarding or surfing. All the employees are super cool and helpful. Overall one of the best skate shops I have ever been to. And I have checked out many. read more

I really want to like Tactics... but the customer service is really condescending and the employees are constantly having inappropriate convos with each other instead of addressing customers standing in front of them. I used to run a skate shop in Denver and know about the industry... this is just not how a skate shop should be ran. The employees there just assume you have no idea what you are talking about when in all reality they aren't aware that some of us have been in this game much longer than them. Also, the selection for women, including the snow gear is insulting. I have spent so much money here and really wish I hadn't. I really wish we had a good core shop in Eugene with employees who actually care and a decent selection for female snowboarders. I have had so many frustrating and condescending interactions at this store. Bend's customer service is much better. Also, management should close the door to the office if they are gonna roast an employee... just saying. Pretty much a BC Sports at this point, just less professional. read more

Good crew doing the online fufillment (thx McKenna), ordered from them and in spite USPS flub, they got me H1 fins that fit quite nice into the quad set-up...ordered from them before my Bali trip last may and the gear got out in time...if you have to surf in OR (burr) or snowboard...check'em out... read more

Great clothes for girls! Definitely my favorite place to shop and hang out:) love the staff and the atmosphere. Will definitely be back

Large selection. Helpful staff. My son bought a deck and grip tape. They had all the items in stock. If you're a skater, this is the shop for you! read more

Very friendly people, very good store. I bought some board shorts online and took them into the store to get them for a smaller size. The return was easy and the exchange came the next day. Will definitely be a returning customer. read more

If you are from Canada DO NOT buy from this company. They have it worked out with the border to pay duty on EVERY package. I have ordered 3 times from this company and every single time have been charged duty. You will be charged $30 duty on a $45 hoodie. I order from the United States on a regular basis and understand that sometimes by chance you get dinged with duty but NOT 3 times on 3 orders from the same company. I will never purchase from this deceitful company again and I suggest you do not either unless you like spending extra money! read more

I took my 3 boys in to get one of them a skateboard. He had his own money. I had previously said he could spend all he wanted of his money but I wouldn't be spending any and Roberto work with my boy to get him the best possible board within his budget. Couldn't be happier with the kindness, knowledge and expertise. Not only that but we all had a blast! read more

TACTICS is the best online skateshop out there...while others claim "100% Live Inventory"...TACTICS DELIVERS!!!! Fast, free shipping, huge inventory, and painless returns and exchanges. My Indy bolt holes were slightly crooked, out of location by .040" of an inch. They are likely skateable, but I'm picky and own a dial caliper. TACTICS delivered a new set of trucks in two days and didn't charge for the shipping on the return. I've placed over a dozen orders with Tactics and it's always a pleasant experience. This is the first time I've had to make a return, I'm happy to say it was quick and painless. THANK YOU!!!!! read more

I love this online store. I live in Cali so thats the only way I get to order from Tactics. The last two Christmases, I have ordered skate stuff for my son. Their prices are great, shipping is easy & fast. I've only had to call a couple of times on an order, and whoever I get on the phone has always been very nice. Thank You! read more

Ordered a backpack from them price was fair though it took a while to get it i am happy with my purchase

awesome selection. this place has brands available no where else in town and staff that knows what they are talking about.