Susan Rodriguez has been fantastic to work with from day one. Her office is welcoming, organized,…read moreand always on top of any changes or questions I have about my policies. Jullien has gone above and beyond to explain coverage options in a way that actually makes sense, and never makes me feel rushed or pressured. Zen is always incredibly friendly and efficient, whether it's updating a policy, answering billing questions, or helping with paperwork.I really appreciate how responsive this office is and how they make insurance feel straightforward and manageable. I highly recommend Susan Rodriguez State Farm and her team if you're looking for reliable, genuinely helpful service

David Hight is the best. Knowledgeable and down to earth helping you get what you need with your…read morebest interest at heart. He explains every product with so much detail, great service!

Great service.. very professional attention to detail. If I has a question Jarrod (insurance…read moreassociate). My new agent. I thank you.. way to go above and beyond.. I have background in customer service and call center in banking. If I would of been your manager I would of recommended a raise and a reward of appreciation.. Thank you again.. Jarrod for working with me and fixing my issue sir.. .

I don't know why I am always skeptical about insurance agents. I can't help but feel that they have…read moresome motive besides making a buck off of me. I, however, am not skeptic at all when it comes to this place. Paul one of the agents in Upgrade Insurance made me feel like his intentions were pure and genuine. I truly felt that his goal in one of our many calls is to just simply get the best deal he can for me. I can't speak for every agent, but I do imagine that they are all as helpful as Paul is. Thank you Mr. Paul!

After an entire day of back-and-forth phone calls with insurance companies and agents, I was…read morecompletely frustrated and getting nowhere. Then I spoke with Cindy Olivares, and she was amazing. She is kind, patient, and truly goes above and beyond to listen to your needs. Adrian's Insurance had helped me in the past with my auto policy, and when issues came up, Cindy took the time to go over everything with me and clearly explained what needed to be done. Because of her expertise and professionalism, I was finally able to get everything sorted out. My previous agent hadn't given me options or really taken the time to hear me out, not knocking her at all but I was close to giving up on the entire policy process. Cindy completely turned that experience around. When my policy renewal comes up, there's no question who I'll be calling Ms. Cindy Olivares. I'll also be referring everyone I know to her. Thank to Cindy and god bless her she's awesome.

As a retired insurance broker for 45 years working with Adrian's has been top notch all the way!…read more Their quick response, follow up, listening skills, understanding of the situation and above all prices sets Adriana's above the rest. I give them a 10 out of 10!!

If you are getting a new policy, call the last insurance you had to see if there is going to be a…read morebalance due for cancelling the policy. I got a new insurance policy because my old insurance was expiring. The worker told me NOT TO PAY IT. She just said to start paying the new policy. Obviously she was wrong. I am getting calls saying I have a balance due on my old insurance policy. Since she told me incorrect information I have to deduct 2 stars from my previous review.

Great customer service and i truly felt like they wanted to get me the best policy for my needs…read more Miguel went above and beyond for me and made sure he helped me every step of the way. Id highly recommend Miguel to anyone looking for an Insurance policy he was just awesome.

I was referred to Riley after closing on a commercial property. Business insurance is a must. I was…read moredreading the process because of my bad experience with insurance brokers in town. BUT I was shocked by how responsive and empathic Riley was. He clearly communicated his schedule, made himself available through text, answered when I called, and responded to every question and concern. He even listened to my business needs and created a custom commercial insurance plan...that was AFTER he spent the time to research my business thoroughly. He's a Santa Barbara native, born and raised, and it shows. He's proud of his work and cares about the businesses in our community. I often walk by his office and see him at his desk. He's like an old school, small town agency. And he actually shows up to work. I am waiting for the day California finally gets its act together and allows Farmers to write home insurance again, because I've decided I'm moving everything to Riley, back from AAA. His accessibility, honesty, friendliness, and pride in his work is worth any premium over AAA.

This guy is extremely fast on his response (same day, and at times within the hour I emailed him)!…read moreI was shocked that he provided me different quotes for our cars & home with different scenarios over the holiday weekend. Other agents may not work over the weekend or respond as fast as him. He also took the time to explain the terms or coverage we didn't understand. If something happens to your home or car wouldn't you want your insurance agent to be knowledgeable and respond ASAP instead of within the week? If so, Riley is your man.

Super fast and friendly service. They will work with you to make sure you are insured and will help…read moreyou get the best policy without a huge dent in your pocket like other insurance places.

If I could give this place negative five stars, I would. Arlette Martinez was extremely…read moredisrespectful when my mother called seeking assistance. Instead of helping her, Arlette laughed and spoke about my mother to two of her coworkers in an unprofessional manner. No customer should be treated with such disrespect when asking for help. I am very disappointed by this experience and hope management and HR take this matter seriously. Employees should treat customers with courtesy, professionalism, and respect. If this issue is not addressed, I will consider sharing my experience publicly so others are aware of how my mother was treated.

They do not follow up on quotes and also do not sell commercial insurance for commercial vehicles…read moreand was told by the manager. so why waste potential customer times. just said you do not sell commercial insurance.

I always go through Kerry's insurance for all my cars and today mayeli helped over the phone . Very…read moreprofessional, friendly and great customer service. Thank you !

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

I contacted United Direct Insurance Services because I was shopping for a new insurance policy. My…read moreagent, Nick, was very friendly and professional during our conversation. He took down my personal information, including my name, address, VIN, current insurance details, and phone number. He told me he would call me back within five minutes with a quote from Mercury and provide another quote later that day. Unfortunately, the follow-up never happened. Five minutes turned into hours, and hours turned into days, with no call, email, or update from Nick or anyone else at the agency. While I appreciated Nick's courteous manner and found him pleasant to speak with, the lack of follow-through was disappointing. When you're shopping for insurance, responsiveness and reliability are important. Based on my experience, this broker did not deliver on the service that was promised.

This company was recommended to me by a friend. She said Paul had low prices. I arrived at the…read moreoffice and it took us about 30 minutes to choose the right insurance for my car. Thanks Paul for your time and help. I will recommend to my friends.

The best company in town! I have been using Giorge's services for 7 years now. If you are looking…read morefor an insurance agent, I strongly recommend that you contact only this company!

I can't recommend Frida enough! After struggling to find an insurance agent who would actually…read morefollow through, I was lucky to find her. Other agents never called back or failed to send quotes, but Frida was very responsive and helpful from the start. She took the time to answer all my questions, was always available, and made the entire process of shopping for a home insurance policy so much easier. If you're looking for a reliable insurance agent, Frida is the one to go to!

She's the most honest, sweetest person you'll ever meet. She's definitely not here for the $$$…read moreshe's definitely here because she cares. If you're in the insurance search, this should def be your first and last stop! Great Service all around!