Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

They destroyed a vintage watch that I bought from them and then told me twice that I would need to…read morebring it back to them for an estimate to get it fixed - why would I pay them TWICE to fix a watch they destroyed - I would think again - there are so many other fabulous jewelers in Charlotte - think again before going to Brownlee.

They have a nice selection and all, but the sales were a bit pushy. And for all their talk…read morewonderful prices ("I can't even buy them wholesale at these prices anymore!") a little more research proved them to be less than competitive. Allow me to reconstruct a recent visit: Stephen K.: Hi, I don't know anything about rings BrownLee: Do you want a solitaire? Stephen K.: I'm not 100% sure what that means, can you show me one? *BrownLee produces a ring* Stephen K.: Oh, no, I don't think that's her style. I want a little less BOOM and a little more complexity BrownLee: Well, this is a GF6blahblahblah Stephen K.: I don't know what that means BrownLee: It's a measure of clarity. Stephen K.: Is that good clarity or poor clarity? BrownLee: Now, THIS is a ER7 Stephen K.: Uhh... is that better? BrownLee: And it has a SI certification Stephen K.: What does that mean? BrownLee: The diamond comes with a certificate I never did learn what the certificate meant. Can the stone do my taxes?

If you are looking for the perfect watch, this is your spot in Charlotte…read more Make sure you ask for Adam. He is truly an expert and is in the know of the hottest most exclusive time pieces hitting the market. Make sure you tell him The Limerick's sent you. Life is short- Buy the Watch.

I have been in the market for a Rolex for over a year and a half and I've had no luck whatsoever…read more Granted there is a shortage and every jeweler you go to have is going to have a waitlist. I stopped by Windsor Jewelers in SouthPark and yes it was the same issue. The sales associate took the time to explain in better detail what was happening with Rolexes and offered me different options but I declined. I did get out in their waiting list so I'll see what happens and update when necessary. Overall, the customer service was great and the selection of watches and fine piece jewelry was nice. I would definitely recommend Windsor Jewelry for your jewelry needs based on my experience. I hope this turns out to have a happy ending.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

There's a few places to eat here and a cigar lounge that looks cool. Other than that..... don't…read moreplan your day around this place. It's dirty, half empty, and I'm surprised the tenants there make any money. This review IS NOT a reflection of the individual businesses. If you see a restaurant in this area that looks good to you, please try it. Just don't plan on spending time at the EpiCentre itself.

Enjoyed walking through the EpiCentre of Charlotte. It was a beautiful day. Definitely recommend…read moreadding to a day outing.

I have visited the lounge before when I lived in Charlotte, and I enjoyed my time previously. I was…read morein Charlotte for the holiday, and my partner and I decided to visit. I did not like how the man at the front looked me and my partner up and down as if we did not belong when we walked in. We asked him a couple questions regarding the available cigars and other questions when we first arrived and it was as if he did not want to help us. This frustrated me even more as I watched him interact and willingly help those that came in after us. I am not sure if I will return. As a person of color, it's frustrating and disappointing to see another person of color treat you like you don't belong and as if you are below them.

Casual low key place and atmosphere. I enjoy a cigar on the patio or outside lounge area. The…read morelocation is just okay, you will pay to park and it's not cheap.

Me and my daughter always make it our business to visit this place every time we come uptown. There…read moreare so many places to sit and either eat or hang out. But if you want to do anything like a formal or either informal gathering, you will need permission. But you can sit and eat lunch, regardless of whether you brought it in or bought it from one of the resteraunts inside Founders Hall. The atmosphere and decor of this place is amazing. Come earlier and on the weekdays to catch more stores and resteraunts. Most things are only open those hours. I hope they will bring the singing Christmas Bears back.

Stunning doesn't even come close to describe this place. We…read morewere there for a wedding, the decor, the attention to detail, the different stations of food and the servers, all over keeping tables clean and paying attention to drinks, water you name it they were on it. Thank you Evelyn and Nathan for inviting us to your special day.

If I had a million dollars I would go buy jewelry from Custom all the time. I would have them…read moremaking me all kinds of crazy concoctions. First of all it's a very cool space, secondly, the jewelry is priced reasonably and badass. I went in while shooting a bachelor party at Growlers, so from my parking space, I popped in, bought a silver dinosaur egg necklace in five minutes flat. It was too cute to pass up. I didn't even have enough cash with me, she let me take it and I brought her the difference the other day, now I don't think I would try this tactic, it might not work again. I haven't told them yet, but I want to redesign my engagement ring, I can't wait to see what creative ideas they come up with. If I weren't already married to my sweet B, I would want to marry Custom, just for the engagement ring. It's so different to go into a jewelry store with grassroot values. I am hooked on Phonics.

This place is fantastic and I want almost everything they sell! (Honestly, I could leave it at…read morethat, buuut I won't...) I came across a Made By Custom booth at the Filmore Vintage Pop Up Shop a while back and I saw this floating ring (pictured) that I instantly fell in love with. I'm not huge on jewelry and it takes a lot for me to like a piece and then to actually purchase it knowing that I'd wear it. My birthday came up shortly after and my boyfriend got me the floating ring and I am literally obsessed with it. It is so beautifully made, the jewels look great in it and somehow, for not being a simple ring, it looks so simple and perfect, while still looking badass. The craftsmanship is just great. I went back in to get it tightened and it was impossible for me to get to the desk without selecting several other pieces I wanted to see. (Side note: the shop is on Nodas busy block, shares it's space with a bike shop, and is very cute and simple). Their pieces are one of a kind and there has, hands down, got to be something in there for everyone. I fell in love with several things, purchased one (pictured) right on the spot (haven't taken it off) and have plans to go get a few more. Like I said, I don't usually love jewelry so this is a big deal. There are some out there pieces but really, everything is beautiful, whether it be in an obvious way or their own refreshingly off beat way. Also, the staff (not 100% sure if I spoke to an owner or employee, so 'staff' it is) was unbelievably helpful and friendly. I fumbled around with a few pieces and stared at my fingers a lot and never felt pressured, uncomfortable, or annoying. They also do custom pieces (engagement rings, etc) upon request and several meeting and also reconstruct heirloom jewelry which I'm sure I'll be using at some point in time! I like this place quite a bit and have already told a buuuunch of people about it and will certainly be back!

The owner and his assistant gave me their full attention, handled my request with great promptness,…read moreand delivered a remarkably fast turnaround. It's rare to find a place where you feel so valued as a customer, and the craftsmanship and care here are truly top-notch. Highly recommend this store to anyone looking for personal, attentive, and efficient jewelry service!

Great honest customer service. I took my necklace there to get a more stable lock and it was done…read moreperfectly. I would highly recommend.