I am writing to express my profound disappointment regarding my final experience at Jackie's today…read more For 20 years, I have been a loyal customer, bringing items in for tailoring and referring countless friends to your business. I dropped off three items for tailoring one week ago and paid for the services in advance. I was instructed to return today to pick them up. Upon arrival, the associate presented my items and informed me that I owed an additional $35 because she had forgotten to include one of the necessary services for a dress on my original ticket. She then stated that I would not be allowed to take my clothes until this additional charge was paid. The $35 charge increased the total cost for this single, casual dress to $85. Given that this was the staff's error, I believe the business should have absorbed this cost, especially since I had already paid $50 for the tailoring--a price point that already made me question if the inexpensive dress was worth the investment. Furthermore, my phone number was clearly on the ticket, yet no one contacted me to approve the price increase or ask if I wished to proceed with the work at the new rate. As a result of this experience, which was caused by the new management's oversight and poor customer service, this was my last visit to Jackie's.

I have had alteration orders done on several occasions in the last few months. I have been…read moreextremely satisfied with the work, timeliness, and fair charges!

I spoke with Midlands extreme lawn Care over a week ago and made an appointment they showed up on…read moretime and went above and beyond my lawn looks great!

From the owner: What type of experience are you trying to build for your customer?…read more Here at Midlands Extreme Lawn Care I'm looking to build more of a personal one-on-one experience with the customer & there Lawn... Have you ever been in a situation where you just needed someone to call personally who will respond on time & send someone out immediately to help get your situation organized....Picture this it's hours before a special event & your yard is in disarray after a quick rain or wind storm you need someone to come immediately to fix the issue how about give Tyrone a call at 803-748-6821 & let's start building a relationship to create a healthy lawn for you & your home.