Great customer service. I was greeted as soon as I walked in. Only needed to get a battery changed…read moreon my watch. They were friendly and professional. They took my watch and it was done before they said it would be. I received a great deal and they even gave me a little pouch to put my watch in for free because I was wearing another watch when I went to pick it up. I will do business there again.

I love this place. The diamond event was so much fun. They offer jewelry repair and an incredible…read moreselection of stunning pieces. I love that they have unique one of a kind estate pieces as well as stunning designers like Mikimoto and Roberto Coin. Jj And Philip have always been great and so easy to work with. Everyone in here has been absolutely lovely and over the top helpful everytime I've gone in. They are open during soda city so it's a great change to drop items off to them while the streets are busy. My Partner is a big fan of their Rolex demo collection. You still have to order from Rolex but it's a great way to be able to see how the pieces fit and move in real life. Definitely a strong recommend for this location, staff and the jewelry selection.

I bring all my watches here to get serviced and they always do an exceptional job! Owner is…read moreincredibly nice and helpful. Would highly recommend!

Thank you so much for restoring my bracelet that hasn't left my wrist in 12 years. It is very…read moresentimental to me, and you did a fantastic job bringing it back to life. Could not recommend Matt more.

I have been in the store on at least 3-4 different days. Ok, it sometimes takes a little while to…read moreget someone's attention, true, but over all it is pretty good service, at least for me it was. I had to wait a little while and try to get someone's attention this past holiday season - but they were literally packed, and it was on the days you could use your jewelry warehouse cash (had some from another purchase earlier in the month) so I expected to have to wait - and it didn't take long, I found what I came in for, I left happy, my daughter loved her opal ring. A couple weeks prior my husband and I were here, and we were in the market for a solitaire. I had one, it was a little small and it was my grandmothers, I have worn it for years and years, it's even chipped a little. So for early Xmas we came here :) I originally wanted a square princess cut diamond, but after trying a couple on I just wasn't feeling it. I spotted a pear. Something I did not think I would like, I tried it on - I still have it on! Honestly without looking at the sales papers I cannot remember the mans name who sold it to us BUT he was great really! He was very smart, he was helpful, he was nice, I have zero complaints. He tried really hard to find me what I wanted and there it was :). The diamond is gorgeous! And all the papers came just like he said they would right on time! Everything was perfect! I love the ring - absolutely love it! The only thing with jewelry warehouse that would make them king of jewelry in this area is on site sizing, on site resetting, etc. I just hate to send out jewelry especially something of this $$$. Please consider getting someone in house! I still want my ring reset and resized but hate to send it off and part with it even for a couple weeks lol! And by the way - after we left I did go to Jared's, with my new ring, just to see what they had that was in the same range and ya know what? It was all about $500 more (for slightly smaller diamond) that did not even look as beautiful. Either the inclusions were huge eye sore or the color was not as good. We compared for a good 15 minutes and took a look with the jewelry magnifier and really there was no comparison. I said Thanks anyway and left. Glad I went with this diamond, thanks jewelry warehouse!

I was in the Sunset Blvd location on 12-31-18. I previously had purchased two silver necklaces. I…read morewas being waited on by a very nice associate when Teresa, the Mgr-Asst. Mgr. rudely interrupted our conversation with the most unprofessional attitude I have ever experienced. The clasp was broken on one of the necklaces and Teresa was demanding that I did not buy the necklace there. It was a $20.99 necklace, not a $2000.99 necklace. She upset me so bad with her rudeness, I left the store crying. I hope Teresa never has the opportunity to be so rude and unprofessional to another customer. My experience with Teresa's unprofessional work ethics has nothing to do with the rating of this store. Not all people are made to work with the public.

I was pleased with courteous Silver Jewelry Repair,…read more An Antique 1920's watch repair, and Advice on a display stand.

This wonderful little family owned & operated jewelry store did a fantastic job repairing my…read morehusband's watch, which had been broken for years. The owners (a kind husband & wife duo) welcomed me as soon as I walked in, even though I was a bedraggled mess, having rushed over straight from the car wash in my least polished outfit to make it before they closed. Despite my appearance, they treated me like a VIP & were happy to help. One watch just needed a new battery, but the other required a delicate repair. The cost was far less than I expected & they had the work completed in half the time they expected, which was already reasonable. The store is small, but is clean, well stocked with a wide selection, especially for its size. If they don't have the item you're looking for, they are willing to order it as long as one of their vendors carry it, and the pricing is quite competitive as well.

Went in looking to designed a engagement ring. Had a rough idea of what I wanted and they were able…read moreto help create the perfect ring. Would go back for any future jewelry.

So, had a big decision to make! The staff at Sandlers were…read morevery good at making me feel comfortable, and welcomed. The showroom, staff as well as Victor & his wife were very personable, and helped me to make a great decision. Victor was very informative, open minded, and gave good solid advice. Reults: I now have a beautiful ring that makes me smile, and also makes me keep a good manicure that is worthy of wearing the beautiful ring. Thank you!

We have a tradition in our family of preferring opal jewelry. It is difficult to find someone who…read moreis not only willing to work with opals but is also able to design beautiful pieces. Ron, at Michael's Jewelry, is that rare person. He made my daughter's engagement ring, set a black opal into a gold ring , redesigned an opal necklace for me and remade an opal pendant into a delicate ring . He has also designed beautiful drop earrings from some that were previously studs. In addition , the atmosphere is welcoming , allowing visits just to see what is there, without pressure to buy from the wide selection of tempting pieces. Margaret J Charleston

Ron does lovely work. He has created jewelry out of stones we have and has also replaced lost…read morestones. Haven't bought anything in many years because the prices are steep. But Michael's is the only place I'll go to get something repaired.

Quite possibly the best jeweler experience you could have. On the triangle of…read moreaffordable/quick/inexpensive There might be a compromise on quick but well worth it.

I recently moved to SC and I needed to get my ring resized, so I picked this store because of the…read moregreat reviews and the fact that it's family owned. However after my experience I'd say they don't really care about their customer service and they won't treat you like family. I dropped my platinum ring off before the new year and the jeweler quoted me one week before it would be ready and didn't even mention the pricing. He simply said it would be ready next weekend and he'd message me to let me know when I could come pick it up. After patiently waiting a week and not hearing anything I decided to call in and get an update. They tried saying they'd been busy with the holidays and such, and that it wouldn't be ready for a few more days. I understand being busy with the holidays but if you're going to quote a time and then not check in before then to let me know of the changes, then that's unprofessional. They understood my frustration and said I could come pick it up on that Sunday and then nobody was in the store, and nobody picked up their phones. After calling multiple times, and leaving multiple messages over the weekend I still didn't hear anything. I had to call again for another update. When I tried asking for the manager/owner to express my frustration and concern, the employee just took over helping and wouldn't even hear me all the way out. In fact he cut me off mid explanation to say he'd figure it out and call me back. Grateful he hopped on the issue so quickly but he was not thorough or attentive at all. The employee then called me back and said it was ready. That's great, but the store is only open until 5pm and I, like most, work 8-5pm. So now, I won't be able to get my ring for another week! 2 weeks without my ring and I don't even know how much it's going to cost me when I can eventually get back there. How unfortunate because I have a lot of jewelry pieces I need fixed up and now I'm going to have to start the process all over again to find a different jeweler.

Fair price and quick turnaround on an heirloom sale. I was pleased with the efficiency and sharing…read moreof expertise.

Highly recommend this ship. My husband and I brought in a ton of pieces and not only did they sit…read morewith us and discuss each piece but they gave us fair market value or better. Never once did I feel as if we were being taken advantage of or felt slighted. This was a great transaction and I cannot wait to work with them again. High customer appreciation and service. They will definitely be my go to from Now on.