I had a good experience here with a service appointment. I took my car in on a really busy…read moreSaturday, which I don't necessarily recommend (there were atleast 20 cars ahead of me and they close early in Saturdays). However, even though there were many cars ahead of me, the service technician did his absolute best to make sure that I got my car back the same day. Kudos to him for going above and beyond to meet my needs. I also like the fact that they provide Uber service within a few miles if you live close by. They had a driver drop me off at home and later pick me up when my car was ready. This was especially important to me because I didn't have anyone to pick me up at that time and it worked out well for my schedule.

My recent experience was good. I had brake service, oil change and wiper replacement - the service…read morewas fine overall. I am surprised the they have taken out complementary cold water bottles and replaced with a fountain and vending machine instead. But overall fine. I initially thought they overcharged they explained the charges and it was actually fine.

Last Saturday I contacted Leith Nissan about a car I saw advertised. I asked if that exact car was…read moreavailable and I got a message that it was. I made an appointment for 9:30am and Ray was the salesperson who reached out to me. He had the car ready for me to I drive but I had to fill out a lot of paperwork first which was fine because I was very serious about buying THAT car on THAT day and I was approved for the purchase. We took it for a test drive and I liked it but after driving it when we went inside to do the final deal I told Ray I was not feeling excited about that particular car. I asked if they had any other of the same make, model and year. He said he would check and came back with the keys to four others. I found one that I really LOVED and we took it for a test drive and I bought it. Ray was great to work with, really calm and kind. I had a GREAT car-buying experience at Leith Nissan.

I had some strange issues with my wife's 2025 Murano and went in on a very busy Saturday morning…read more Wendy C. in the service department greeted me a smile and listened intently as I laid out the issues and concerns. Due to the amount of time it was going to take, she placed me into a loaner and sent me on my way. Communication with the dealer and Nissan USA was excellent. My car had lots of updates and fingers crossed that all is well. I'm a diehard Lexus guy, but this experience left me with a great feeling that Nissan is truly wanting to do the right thing. Kudos to Leith Nissan for hiring and retaining such fine people as Wendy C. Keep up the great work folks!

I have to agree with the ownership and sales being courteous, respectful and professional…read more I went looking for a specific vehicle or two, and truth be told the pictures on the internet, while of those cars, really did not indicate the damage that was on those cars. The pics looked good. The cars, in person, not so much. Of the three cars I looked at, the first smelled so badly of cigarette smoke my bride & I could not stay in it for much more than about 20 seconds before we decided we couldn't take it anymore. In addition, the scrapes in the paint, while seemingly minor, and chewed up rims indicated a car that had been abused by the previous owner. The second vehicle was stored elsewhere and a runner had to go and get it - that took awhile. When we got in to test drive it, there was trash in it on the passenger side (empty soda bottles). The ragtop would not retract and the top of the dash was in pretty sad shape. Driving it, more than appearance, I now knew why it was not moving, at least not moving to my own driveway - the clutch needed to be tightened up - it was clunking every time I pushed the clutch in on the car. The third car was just to see what it was like. I wasn't really that interested in it. The rear bumper looked like it had been detached from the body at some point where the trim came around to the wheel well, and wasn't reattached very well, and the paint job looked like a cheap maaco quick job. All of the cars we looked at could have used a good detailing before we ever looked at them, just to make them more presentable and/or desireable. None of them were clean, and the smoke smell from the first car stayed with me so long I was assuming each of the cars was smelling like smoke until my bride corrected me. No pressure to buy here, the sales staff is not on commission. Either you like what you see or you don't and make your decisions from there. Since I didn't like wahat I saw, I didn't buy, doesn't mean I won't be back to look and potentially to buy. Again, staff is indeed courteous and personable.

Update: Owner eventually attempted to resolve the issue…read more I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the vehicle in full. Unfortunately, the same day I took the vehicle home, the tire-pressure monitoring system (TPMS) warning began flashing and malfunctioning. Sunday, I had the vehicle checked by a mechanic. I was told the problem was a defective TPMS sensor in the right-rear tire. What also concerned me was that the vehicle's diagnostic history showed that the TPMS system had previously been reset. I have no way of knowing who performed the reset or why. My mechanic questioned whether the system may have been reset before the sale, but I cannot independently confirm that, and I am not accusing Cary Auto Sales or anyone else of intentionally doing so. I simply found the circumstances concerning given that the TPMS problem appeared immediately after my purchase. I contacted Cary Auto Sales on Monday, only two days after purchasing the vehicle, and spoke with Peter, the gentleman who sold me the car. I explained the problem and attempted to give the dealership an opportunity to correct it. Peter declined to provide any service or replace the sensor. Fortunately, the owner, Sam, contacted me personally later Monday evening after seeing my review. Sam apologized that Peter had not offered to address the problem and told me I could bring the vehicle back and that he would have it looked at. I appreciate Sam taking the time to contact me and attempting to resolve the situation and told by Sam the owner it take about 1 hour. Cary Auto Sales brought the vehicle to the repair shop Daniel auto sales and service . I brought the car to Cary auto sales on Saturday at approximately 9:45 AM. When I arrived back to pick up at 11:15 or so, the vehicle had not yet been worked on. Sam had his assistant, Luis, take me to the repair shop. Vehicle was sitting, parked outside. The garage waiting to be worked on at that point. I was told it would be completed in 20 minutes by the garage, staff and Luis Sam's assistant The mechanic initially stated there was no defective sensor, but Sam told them to replace it anyway on the rear passenger back tire. Mechanic was truly confused or very incompetent. After the tire repair, the TPMS warning remained illuminated. The mechanic took the vehicle for a test drive and returned stating this car had a special problem and now there was TPMS issue with the front driver's-side TPMS sensor would need to be replaced. Luis and the mechanic continued working on the vehicle. By approximately 1:20 PM, several hours had passed. The mechanic took the vehicle for another drive, and I was then told that the sensor appeared to be functioning intermittently. The mechanic obtained a diagnostic/code-reading device, connected it to the vehicle and performed additional testing. Afterward, I was told that the TPMS system was now functioning and that the front driver's-side sensor no longer needed to be replaced. I appreciate that Sam ultimately made an effort to address the problem, and I appreciate the tire repair being provided at no charge. However, I remain concerned because the vehicle had a history of TPMS resets, the warning appeared immediately after purchase, and the diagnosis changed several times before the system was ultimately declared fixed without replacing the sensor. For now, I will continue monitoring the TPMS system to see whether the warning returns. Overall, my experience with Cary Auto Sales has been mixed. I was very disappointed that Peter initially refused to help when I reported a problem only two days after purchasing the vehicle. I do give owner Sam credit for contacting me, apologizing and ultimately making an effort to resolve the issue. However, the repair experience itself was lengthy, confusing and raised additional concerns for me. Based on my overall experience, I would encourage anyone considering purchasing a vehicle from Cary Auto Sales to have a thorough independent inspection and diagnostic scan completed BEFORE paying for the vehicle.

I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

I don't have enough bad things to say about service dept. had my truck for a week to replace the…read morecamera in the front bumper. Promised day after day it would be done. Said they felt bad so they would deliver the truck to me, that never happened. My paper work literally said ATTENTION FLOWERS hand written on their copy, my guess is that meant take care of him because we have done so bad up til this point and they still made me pay for repairs (reason I'm surprised is it is a certified preowned I bought 20 days ago). It was only $300 so I'm not tripping but what a joke. It's not about the money but principle. This world has become full of bad actors and people who don't deserve what they have. HENDRICK do Cary a favor and shut down these horrendous dealerships and just stick to racing!! Thanks for your attention to this matter -DJT

Great customer service. Very professional. Pete really helped me a lot with my new car. Recommended…read more100%

I have been dealing with Madsen Motor Company for about 6 years now. They service our fleet of 2…read moreMercedes and 2 BMW. Top of the line service and advice always. Craig & Wayne are the best.

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.

Ask for Claire Olsen she has 30 years experience in the car business can help you select the best…read morecar at the best prices located on Walnut Street near Crossroads 300 plus cards to choose from financing available

Nothing short of 5 stars, going out to the entire staff of Echo Park automotive!…read more Nice and easy purchasing process, extremely happy with the entire staff. No hard sales, excellent pricing, I cannot be more pleased. That being said, I would like to specifically point out, the General Manager, Leo Bonilla. As I run my own company, I immediately recognized why he is in charge. You are only as good as the people that you work with, Leo went above and beyond, to ensure I will be a customer for life. I recommend to anyone reading this, before you shop anywhere else for your next car, this place will be the best stop you could make. I appreciate all you fine folks at Echo Park, thank you Mr Bonilla! Keep up the good work

Michael and his team were excellent. This was our first vehicle purchase with them and we were so…read moreimpressed with these guys. Kind and genuine people. Loved the truck we bought from them.

I was testing a 2014 Lexus LS 460 (beige, 130K miles) and was working with Josh…read more.. I asked him if there were any known issues and he said NO as they inspected the car in the nearby shop! Then I made a PI (payed $100) and found a water pump leakage (very old, with lots of white-pink spots, so who knows what other damage was caused to the engine). I also found an AC compressor leakage. Both repairs are expensive (~$2.5 - 3K total). Also the break-pads wear was~70% (not critical but needs attention due to the car weight). I mentioned all that to Josh and he said it is OK and the car is still in a good condition (means they did not do the inspection at all as the leakage was obvious or he NEW about the leakages)! I asked for the discount to repair out-of-pocket but he denied! (they will definitely sell it to some one else who is unaware...)

I recently (8/3/26) purchased my "6th." Subaru. Needless to say, I've interacted with multiple…read moredealerships and staffs. I have never written a review until now, but the experience at Johnson's Subaru, Cary was by far the most outstanding in every aspect! Sales associate 'Marlon Green' was a warm, friendly, and extremely accommodating individual. The finance person, Evan Ruggiero, put the icing on the cake. All in all, my experience was above 100% positive! The dealership was welcoming and their 'facilities' were pristine. BEST PRICES IN A 200 MILE RADIUS! I drove 3 hours and 12 minutes to get there and obviously, I'm thrilled with all aspects of my transaction. I would encourage anyone in the pursuit of a Subaru to definitely go to JOHNSON'S CARY SUBARU!!

Well after my Hyundai started stopping on me WHILE I WAS DRIVING, and the paint was peeling like a…read moreripe banana, and it hit 130,000 miles, I decided it was time to look for a new vehicle. I have a family member who got their most recent vehicle from Johnson Subaru so I thought I'd give it a chance. Godfrey is a great sales rep, he asked about my budget and what my preferences were. And he worked within those parameters. I wound up purchasing a Crosstrek. It's my first Subaru, but 3 weeks later, I'm pleased with it and I hope it will last me for the next decade. Also props for having a well stocked snack area, comfortable chairs, a quiet room, and good Wi-Fi.

Although I did not purchase my vehicle from this dealership.....I always get maintenance done here…read more I can always get an appointment time that is good for me. I can always drop my car off and use their shuttle. The shuttle will provide transportation within 50 miles. The service advisors are always nice and informative. I also like that they will do a complimentary inspection and provide recommendations. This dealership will always be my go to for maintenance for my vehicle.

1 STAR Extremely…read moredisappointed with my experience at Hendrick Kia of Cary. We brought in our 2024 Kia Carnival Prestige with only 29,113 miles. The vehicle is in excellent condition, has no damage, and has been very well taken care of. We currently owe around $38,000 on it. Hendrick Kia of Cary offered us only $33,000. What makes that even more frustrating is that Auction Direct offered us $34,000 for the exact same vehicle. So an outside dealership was willing to offer more for our Kia than Kia itself. We simply asked if there was any room to improve the offer, especially considering the condition, mileage, and payoff. The response we received was basically, "They're not going to budge." No real conversation, no attempt to work with us, nothing. I understand perfectly well that cars depreciate. That is not the point. What bothers me is how completely different the experience was compared with when we were purchasing a vehicle. When you're there to buy, everyone is friendly, attentive, and eager to help. When you come back with a clean, low-mileage vehicle and want them to buy it from you, the energy is completely different. For a 2024 Kia Carnival Prestige with only 29,113 miles, I expected better treatment and at least a competitive offer from the dealership representing the brand. This experience has honestly changed the way I feel about Kia altogether. I enjoyed the vehicle, but after dealing with Hendrick Kia of Cary, I would not purchase another Kia. If you are thinking about buying from this dealership, I strongly suggest considering what your vehicle may be worth to them when it's time to trade or sell it back. Very disappointing experience.