They were supposed to help, and made it worse. Don't know how she sleeps at night providing service…read morelike this. I came to this local cleaner desperate for help getting a bleed reversed on the bottoms of a two piece heirloom Chinese brocade outfit. I explained the situation and said I would pay upwards of $200 to get it looking better, and explained I just did NOT want it to get worse. I didn't hear anything for a while and although there was a race against time to get my daughter photographed in it, I didn't want to put extra pressure on them. Despite multiple efforts from me, and the workers in the shop to get some kind of update, the owner was incredibly non-responsive. They had the garments and reference imagery for two months without update, and I went to pick it up and they had completely ruined the top. The top wasn't in perfect condition as it had a small localized bleed, but it looks like they did some treatment that definitely made the top worse. The owner said she didn't know what it looked like before and I had a framed reference sitting in her shop for two months. Really just sucks that my one request was for it to not get worse, and it was ok if they couldn't do anything about it. But they failed to communicate or understand their own professional limitations. The entire situation was already heartbreaking and this unprofessional business touching this garment was just the cherry on top.

DO NOT USE THIS PLACE FOR ALTERATIONS!! I was very hesitant…read moreto leave this review, but here we are. Before I explain, let me just say that the women who work here were very welcoming and nice my first time coming in. Their cleaning was also fine, no complaints there. The issue is the sewing. I had a breast reduction earlier this year and brought in two brand new Left on Friday swim tops because they were too big after my surgery. I thought I would save myself the $200 buying new tops and have them taken in a little. There was obviously some sort of communication breakdown between me and the woman who I spoke to, that did my measurements, but even so, the final result is the worst sewing I have ever seen in my life. I could have done a 10x better job myself, but I wanted my things taken to a professional. Their work was not professional at all. It was a total botch job. Both tops were cut down the middle in the back (WHYYY? Not even on an already existing seam, just cut that b*tch right through the middle ‍) and then the two sides were sewn (really terrible, rough, ugly stitches) back together with the ends folding awkwardly inward onto my back, in an itchy and uncomfortable way. In addition to that, she didn't take both sides in equally so now the straps on both tops are asymmetrical! I mean you can see it in the photos. It's inexcusably dreadful. Neither swim top is wearable and I ended up having to buy new ones anyway. When I confronted the woman about it, I asked if she had actually SEEN the work, because I didn't want to assume that she had done it herself, and I told her they look really bad. She seemed a bit uncomfortable and said that yes, she had done the work herself, and when I pulled out the tops and showed her all of the above mentioned things, she got a little bit belligerent with me. Immediately defensive, started raising her voice, denied any wrongdoing, blamed me for all of it because I didn't communicate well enough, etc. I'm not sure how clear you have to be with someone about having a top taken in, but it didn't seem productive to have a yelly argument with the woman in her store, so I just said, "Ok, I'm sorry if I wasn't clear enough", and I chalked it up to a communication breakdown. She then offered to give me a 20% DISCOUNT on the work. I was absolutely baffled by this because not only was I still having to pay her for ruining my swim tops, but I would also need to spend another $200 to buy new ones. Bottom line: do not bring alterations here. They will ruin your clothes. You'll get better results letting a toddler play with your sewing machine.

I brought two pans to Alteration, but she messed up both of them. Despite the poor work, she still…read morecharged me $70.

My boyfriend bought a suit next door and the pants were a little long so we decided to check out…read morethis alterations shop and I'm so glad we did! The owner said she has owned this shop for a long time and I thought her prices were so reasonable. She only charged $15 to hem his pants and told us to come back in a week to pick them up. The pants looked great and this ended up saving us a lot of hassle. Definitely recommend!!

I knew from the first few minutes that this is now my go to seamstress for any and all my…read moretailoring needs. Very nice owners! Polite professional. Well priced.

Have used this location for several years at this point and have been quite happy with the results…read more Friendly service and reliable outcomes.

I will never use this business again. It was expensive and she didn't follow my instructions. And…read moreshe actually told me to find a professional seamstress for my needs. I needed a pair of jean shorts shortened by adding a cuff and tucking in/hiding the original hem. She just folded the hem up exposing the original hem which was a thick blue Jean-type hem. Very difficult to describe in writing but I showed her exactly what I needed and the charge was exorbitant. Not a good choice!!!

I had a dress hemmed for a wedding and they did a fabulous job at a reasonable price. Another place…read moreI had been to quoted me almost double for the same alteration.

BEWARE!!!!! I have been coming here for years and the older lady who used to own this has retired…read more The new owners put up marble and lots of cosmetic upgrades (nothing to do with the quality of their work).... I came here because I needed something repaired with replacement material.... Sadly, as I was discussing what I needed, the lady (new owners put) was already shaking her head no)... One of the best parts about the previous owners was how they would be so honest they'd warn you the affirmed labor would be costly.... But at least listened to you first before shaking their head no half way through what I needed done... SO sad - but I will NEVER come back here again.... The days of hand sewn solutions with quality and care are gone - last piece why I can write this confidently.... The lady attending me (after again shaking her head no through my request) looked at me and said: "the machine can't do it"..... Machines? Some alterations require hand sewing.... Especially custom pieces.... Guess I'll have to hunt for something like that... Good luck to the previous owners and again, be cautious.... While I may be assuming, the fact there were a lot of cosmetic upgrades to the entrance makes me think they're gonna jack up the prices too.....

The quality of alterations here is excellent! I brought in a gown for my son's wedding that needed…read morehemming and a lot of alterations to the bodice because I have scoliosis. She did an amazing job!! Also, she communicated clearly through texting and calls, was on time with the expectations we had set, and the price was fair and reasonable. I definitely recommend this place!!

Great tailors! Easy to work with and will let you know what other things you can do with your…read morefittings. And Your clothes are ready when they say they're going to be ready. That's huge.

Hands down best place I have found in Austin so far. I have had a ton of work done here and it is…read morealways top notch. You pay for good work but its worth it if you want to look good. Things done - Jean hem Suit jacket alternated to fit me (nothing off rack fits) Pants taken in

Friendly fast service. Alterations are like anything in life- you pay for what you get. Not the…read morecheapest but the work done was exceptional. Will be back in the future!

i went in spent 3 minutes with the tailor he didn't understand a word I said and rattled off a…read moreprice to alter my delta uniform, i did not ask him to touch the bodice or sleeves just remove the back zipper and make it smaller. I thought he said 81.00. i said ok. i got the receip and it was 205.00 4 times as much as the dress was worth. after the shock wore off and I walked to my car I decided to go back in and cancel my service and collect my dress. on his wall behind a plant was his cancellation policy it was 25% of the alteratio. so he charged me 52.00 to cancel for a total of 6 minutes of his time. I said thats a rip off. i was willing to pay the cc cancellation fee and for his time and leave without saying a word but here I am.

Been here twice and here's my experience: Jenny is an…read morehonest, caring, adept, and passionate with her craft. She'll tell you she can't do a certain job rather than pretend she can. I had a speaking event and a photo shoot for my business and she ensured my clothes were perfect. I came in super last minute for my photo shoot and she said it couldn't be done in basically 1 day. But i told her i had no choice, and she found a way to make it happen (not a full work up but was able to target the areas i needed) and saved my photo shoot. She cleaned and pressed my clothes excellently at a fair price. I'll be coming back.

Jennifer is super personable and does an amazing job and ready when promised, glad I found this…read moreplace