Poor communication, staff was nice but did follow through with giving me information about my car…read morewhen they said they would.

Badly needed an oil change so scheduled one this morning here. Pulled in and they grabbed my…read morekeys and got my vehicle started in a very timely manner. Sat in their warm large waiting area. Only two drawbacks-no sign for their guest wi-fi password and choice of channels on the tv. No big deal-I was in and out super quick. I did like that they gave me a list of suggested work on my vehicle with no pressure. Would recommend and will return

Stopped in after work to ask some questions and get an estimate for my cars brake issues. It had…read morebeen over a month, and I reached the point of feeling nervous while driving (I know... awful). Lane, at the front desk answered all of my inquiries without making me feel like a bother; especially given it was an hour before closing. Despite having a full load the following day, and due to limited hours later in the week, he advised that if I came first thing next morning, they would squeeze my car in. I had him add me to list for 7:30am (just in case) and advised that I was going to check out one more mechanic (nearby). Ultimately I went with Lowell's! The interaction with Lane felt more authentic. I appreciate that he was willing to give a range, and advise how price would vary based on if it was a this problem, verses a that problem. The next morning I dropped my car off. Without knowing when they'd get to it, I just took a Lyft to a restaurant in NE for breakfast and figured I'd walk to work from there. My car was ready by 10am and while I could have gone back for it, I decided to wait till later in the day, which they were fine with. The other place had a loaner car, a waiting area, and would have cost less (based on the diagnosed issue, front brake pad & rotor). However, although I would have LOVED to save money, I'm happy I went with Lowell's... the place that made me feel assured. I would return.

Been going to Lowell's for years for oil changes. Always courteous. Prices are fair. Never felt…read morelike they were trying to upsell me on anything.

Arrived with 1 car already in the garage, and 1 in front of me in line. Waited around 20 then was…read moreserviced in 10, overall pretty happy with this timeline. Employees were friendly and to the point. I googled coupons online and they had discount coupons for $10 off which made this more affordable than most other oil change shops

Very busy. Took some time to get in. The line was long. But worth the wait. Service was good. Got a…read morelot of work done on my SUV, gave me a discount after I asked for one. Very friendly about it. Helped me decide which services were best needed for my vehicle given the condition of it. Much appreciated.

Came in for a simple oil change for my Toyota Camry and within 10 minutes after leaving my engine…read morecompletely died, after being stuck in the middle of an intersection for a while causing traffic it finally cranked back up and i immediately made a u turn back to this shop to have it inspected as to why since that has never happened before, after being told that diagnostic would cost me $40 I go through and was told that there was less than 1/4 oil in my car and that was due to the oil pan plug seal being damaged because the the plug was over tightened too hard causing all that fresh oil to almost completely all leak out. Then I was told it would be 400+ dollars ON TOP of labor BY THE SAME GUY THAT HAD JUST DID MY OIL CHANGE 30 MINUTES AGO TO BEGIN WITH??? After going back and fourth for a while it was clear that he wasn't budging and there was nothing he would do for me unless I payed that outrageous repair bill for the repair and stated I STILL had to pay for the $40 inspection even tho it was that same exact guy who did my oil change and broke my car rendering it undrivable for the time being! He said the most he could do was refund me for the oil change but that didn't help at all because I was left stranded and way worse then before I ever came in. At the end of the day I had to tow the car home out of pocket and any oil I topped off into it myself would all just leak out leaving me without a car for weeks. Worst experience ever they will break your car and not take any accountability and charge you hundreds to repair their own mistake ! I ended up paying a local shop $80 to fix what they broke theirself and tried to charge me 400+ to fix. SMH

They scratched my car and also did not put the cap back on the oil resevoir and when I pointed this…read moreout BEFORE leaving they said tough luck. How can I show them the missing oil cap and they say not their fault?

Requested a quote and got a quick, detailed response. I scheduled an oil change and the price was…read moregreat. Oil change included a car inspection now I'm going through my maintenance checklist, will be scheduling more services soon!

The service was done well and the repair quality met my expectations. The staff was professional…read moreand helpful. The only drawback was the long waiting time.

Just had one thing after another go wrong here. Broken part received =1 week delay, broke part off…read moreinstalling new part = 1 week delay, tool needed to install part in ND= 1 week delay. So one month it took to get my car back. Meantime, the 1st loaner van doors wouldn't open, then prolonged beep occurred for entire ride, also radio not working made it impossible to cover up the constant beep. Brought it in twice until they gave a replacement car that smelled like cigarettes and the rear passenger seat belt not working meant my 4 year old had to sit in the middle seat for one month. The least safe seat. Still I was very kind and patient with them. Also I was told I would receive a discount, then very disappointed to find no discount whatsoever or anything compensatory upon pickup. So spoke to Vern who was very nice and understanding but said he could only offer me a credit for half of what I had to pay. They did get most of it covered by my warranty so thanks for that. And Drew and Matt were very nice also. Also washed my car so one extra star for those things. But how can I go back and get more work done, knowing the state of the loaner cars? It really sucks because I really thought I had found a new great shop to go to and had been a returning customer and even recommended it to other people. (Which I now have to go back and awkwardly undo.) If they had offered any kind of compensation (without me having to complain) for all the absolutely ridiculous issues on their end I wasn't going to leave a bad review. At least they attempted to make it better so that is something. A lot of people probably wouldn't even had tried.

Spend an extra 5 min and shop around. It will save you hundreds if not more, not sure how they…read moresleep at night taking advantage of customers the way they do. I will never go back to this place. So many other shops around. Definitely learned my lesson. They also restrict reviews.

Had rear differential replaced here. They gave two options to help lower costs…read more We did go with the used/rebuilt option. Unfortunately we had issues with the one installed. They ended up working to get it replaced. They do very honest work for a reasonable price.

A twenty-year customer, I was towed to the shop one day this week. Jesse promptly and politely…read moreprocessed the paper for work and a loaner. The loaner was a dream to drive. Jesse called with an update and the next day Jamison called with results and processed paperwork, and I drove away with two new tires and a healthy vehicle. This crew is pleasant and professional and works for the customer. I value the team highly. jhw

Today was an interesting day at Goodyear. I went in to get tires tires and I ended up needing an…read morealignment, a brake light, and a battery. My vehicle had to be brought in a total of three times. The guys there felt so bad for me and I just laughed and went and sat down and drank some more coffee that I didn't need. Things happen and there's no reason to get upset about it. None of this was their fault that I needed all this stuff but they were very cordial and it was actually fun. $1300 later isn't that great but that's part of owning a vehicle. I've been going to this Goodyear for seven years and I just think everybody is so nice there and easy to get along with. I just felt that I should give them a review and let everyone know that they're a good group of guys and I appreciated everything they did for me . Jackie K

Made appt for Lyft inspection. On website it lists the price $35. Go to appt and was told it is…read more$97.50 Could you have told me when I made appt?