Moved to the area last winter so i received a Free Oil Change coupon in the mail. The fella i spoke to when making the appointment was friendly. I was surprised when he asked what size engine, model & plates? We had a good chuckle when i jumbled the letters & he replied "well you're not a ford f150". Surprise!! The fella who i discussed the 80s 90s area w whom i thought was also here for an appointment made a plates comment as i left. Oh, hello, i didnt realize you worked here! I appreciated that when i gave the coupon to the tech he stated it was for a basic oil change, i could do synthetic & just pay the difference? I opted that route for $26 & change. From in to out i was there around 45 minutes. After he got me checked in a gal came in w a dog. Surprise...also not a customer. She was Ashley the counter person and her dog? Well just a calm, relaxed Loki. Comfortable waiting room/lobby w four spaced out leather seats. There was a kuerig. Hometown is easy to find & get in to the lot. As w most places Hometown gave my truck a once over.....when my oil change was complete Ashley said there was about half brake pad use. Nothing to be concerned about, i have time, they'll check them again. That was it! Not even a guesstimate for what I'd be looking at! Thanks, no pressure and no hassle! When i was checking in i had handed over the coupon, which was returned to me because "there's a $30 off service coupon". So if i need brakes before it expires.... Thanks for the good service! read more

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Ok.. so I live in CA, but from Coon Rapids, MN grew up in CR many moons ago. All garages I knew for help no longer exist and was sort of at a loss not once, but twice on our short 5 day stay in Aug 2022. Perhaps I'm used to super high prices in CA and lack of customer service on many occasions, though CA does have it's bright shining star establishments as well.. this place just stands out all around! Ten stars!! (if I could) So, I had an issue with control sway bars on our tiny airstream after severe weather coming through S. Dakota.. not vehicle related per se, but worth a try as our garage at home in CA has some guys with trailer experience always willing to help. Worth a shot after no luck with trailer/RV places.. Doug was so awesome just on the phone.. wasn't sure they could help but stop by for a free look over and if they could help they would.. had a couple guys experienced with trailers and thought they could help.. turns out, we did stop by on our way out of town as planned and they totally helped fix our issue with the sway bars - so much appreciation and all no charge. Because of the warm and welcomed interaction on the phone request for help with sway bars.. I knew this shop was top notch. Go figure the AC on our Expedition went out too and had to come in before that trailer appointment and got us on the road in about 45 min with cool AC for about $150.. I mean, seriously in CA I would have been charged $180 just to have it looked at be told "sorry" can't help, our will apply to a $500-800 charge.... Of course I fixed it.. and to be transparent it was the cost to look, troubleshoot, test systems and then add coolant.. We then came back for our scheduled day out look at the trailer and we're on the road. I will choose Hometown Autocare any day any time before ANYONE else!!.. I love these guys and Hometown Autocare, my AC is STILL STRONG and super COLD even over a month later! If we have any issues next summer we are straight back to you! Thank You!!! Also, the website listed here is not correct.. use this: https://www.hometownautocare.net Huge RECOMMEND if you want honest people who care about you! read more

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I actually live dtwn Mpls, but was driving my bestfriend and niece home who live in that area. On this drive, since I was so far from home, that I did infact need gas and air in my tires. (*Yes plural.. all 4... No judging) One was really low and the other 3 were moderately low, more low due to how low the temps had been around the time of my visit. I asked my bestie if there was any places that put air in your tire for you (because at the time of my visit, it was below zero) and she suggested Hometown Auto Care. I'm glad that she did. I was greeted by an older gentleman who was very friendly, personable and chatty. I enjoyed him and his kindness. It gives me family owned vibes, but I don't know for sure. I asked if they could fill my tire (i asked for one). He spoke to one of the mechanics, who I think may have owned it, and guess what? He checked them all and filled them all. I teased him about now wearing a coat and having on shorts such cold weather, we shared a laugh, he told me I can get back in my car iwht my family and he'd take care of it. I never carry cash, but asked my bestie for some cash because I felt like his kindness deserved a tip. It wasn't much, but i wanted to show my gratitude. I can't tell how they do on cars, but they definitely are kind, generous ppl who seem genuine enough to do well with your car. My next oil change, I'm coming to them... all the way from dtwn Mpls. Kindness goes a long way. Check' em out. read more

Hometown Auto Care - Auto Repair Near Me - Coon Rapids, Minnesota

After leaving a previous review of trust and belief, I now recant that review. Recently I had taken my vehicle to Hometown Auto Care for the 3rd time. After a review of what may be going wrong with anti freeze leak and loss of heat, I was told a very expensive part had to be ordered at over $300 then I knew there would be labor. $510.00. Felt it was necessary. Well a few days after picking up my van things didn't seem right with the "heat" problem and "antifreeze" problem. So questioning this, after I had already spent over $1200 with this outfit, I took the opportunity to have my vehicle put up on a hoist. At which time I seen the $510 job that had been "jerry rigged" with hose clamps and Zip Ties. I'm really P.O.'d about this crap. I went to talk to Mike 2 days later when he was expected to be back at work. I spoke with him and showed him the pictures I had taken. I let him know in no uncertain terms that I am not happy about this stuff and the way they had done a pretty crappy job on my vehicle. He had only one thing to say and that was regarding the use of Zip Ties on my rear heater lines. They never bolted them up like they were supposed to be, and they used hoses that were crimping. He never offered any kind of refund or recourse to make up for the outraging charges. I told him, I can use a hose clamp to repair a garden hose and I use Zip Ties to hold up the lighting on my deck. So bottom line. The $510 was to cover some of the labor, a cheap part, 2 rubber hoses, 4 hose clamps at about 25cents each and 4-5 Zip ties at about 3 cents a piece. I'll never go there or trust him and his mechanics again. read more

The communication is off we had an appointment for Tuesday and our car didn't even get looked at until Thursday. Then they charged higher labor for bringing my own part. They buy the parts from a 3rd party so why are you charging higher labor for bringing in a part that's not ordered through your third party. The main lady that answers the phone response when I asked her why they charge higher was " idk what to tell you hun that's how we make money" like okay then what's the labor cost then? So all in all we spent close to 900 to fix the alternator just for a couple weeks later now we're having issues with the car overheating and needing to get fixed again when before this car was seen at this shop it didn't have any issues with overheating. I will never take any of my card here again and highly do not recommend. Your better off with Altra muffler and brake or the Sinclair in Champlin !! read more

Very disappointing service & communication at Coon Rapids location. I will never go back to them. Wasted a week of my time & thousands of dollars. read more

My cars service engine soon light was on so my remote start wouldn't work. I hooked a code reader up to it and got the code it tripped, called hometown auto to see what it would cost to have thermostat changed out. The price was right for me so I scheduled to have it worked on on Tuesday, brought it in Tuesday morning at 11am and they got it right back and started working on it. Within 3 hours I was getting a call that my van was done and could be picked up. Upon picking my van up and paying for my service I encounter 2 employees here one was the front desk lady who is very friendly and gets you the answers you need another was an older gentleman who was genuinely very friendly also(this is the man who checked me in in the morning). After paying and getting my recipet and keys I walked out the door and tried my remote start, low and be hold it worked. Now my van warms up properly and I can start it from inside. One happy family here. read more

The only mechanic I trust with my car! They do a great job, and prices are very reasonable! The owner does the work, and it's done right! The place was clean and very friendly. I'll definitely be going back. No one likes car problems, but they make it easier to deal with. read more