I bought a Groupon for an oil change for this location. It did state on there that there is an…read moreadditional charge for an oil filter. As the car had a total oil and filter change before going directly into storage, I just need the oil changed, so it was perfect for my needs. DO NOT deal with the guy with the flashy gold neck chain and long hair. He greets you with an oily grin, no pun intended, then proceeds to see how much he can rip you off. Then when you refused to be ripped off, he gets rude and tells you to leave. I gave him the Groupon, and he told me he didn't care whether the oil filter is needed or not, I had to pay an additional $18 for it. The price for that oil filter is already highway robbery. Then when I told him that I won't be paying for something that I don't need, he told me to leave. So I did! Groupon was great in giving a refund, but don't deal with this location. It's not the first time that they tried to rip me off. The last time I was there (quite a few years ago) for an oil change, I was told that my brake fluid was moldy, and that I needed a total engine flush because my engine was on the verge of breaking down. I just ignored the scammer, oops, I meant, "technician". By the way, the engine is still running fine as of today. Ironically, the scammer, I meant "technician" then also had a flashy gold chain around his neck.

DO NOT TAKE YOUR VEHICLE HERE! I would give this place 0…read morestars if I could. My girlfriend took her car here for a simple oil change and they couldn't even get that right. First of all, they didn't even change the oil or filter, just added some oil to the old stuff. Second, overfilled it way past the full mark on the dip stick. When she called back to talk the guy he claimed they showed her the dipstick, which they did not and was very rude in the process. She then asked for a refund and said that if anything goes wrong with her car it will be coming back on them. He then while laughing said "are you threatening me". In the end she didn't get a refund and had to go to another oil change place and an actual oil change done. Overall horrible "service" and the guy she was dealing with needs to give his head a shake and learn not to be a shady "service guy".

1st time here. John was great. Attention to detail. Explained and showed me everything on the…read morecomputer and underneath the car on the hoist. also provided a workaround cheaper alternative to my exhaust problem. Very impressed. Will be coming back here again!!

Had a very good experience with John. I brought In a set of brake drums from my 1951 M3 Mercury…read morePickup to have turned. They were rough to look at I thought they were beyond repair. Not very many places would be capable of doing the work, He did a excellent job for me. This has saved me a lot of time searching for a new set of Brake drums if not possible.

I was driving my daughter to a medical appointment when the low tire light came on. Naturally I…read morepanicked, not only because I wasn't sure how to change a tire on the highway but also because this would put us late for the hospital appointment and these days, once you're late, it's hard to get a replacement appointment. I called my husband who uses Kal Tire commercially. I pulled in and they immediately ascertained the situation, and diagnosed I had four low tires, filled them and gave me recommendations going forward. They also looked to see if it was anything like a nail but it appeared to be just a case of me not knowing. And now I do and I know why my husband sent me there because they were awesome!!

Highly recommend this location. Have had a few issues over the past couple years with flat tires,…read morepurchasing tires and just inquiries. Their customer service has always been genuine and helpful. Have been helped by owen a couple times and appreciate his quick and personable Help.

Adam and Mike took great care of me today. I was in and out in just a couple of hours (without an…read moreappointment) and am extremely happy with the results of their work. They were friendly, professional and definitely went above and beyond to offer excellent service. I highly recommend this location.

Gross. Would not recommend. Outright lied to me when I was younger and more naive…read more Brought in my car years ago for new exhaust parts. They quoted me a few hundred dollars. Brought my car in at appointment time but they sent me away. "Too busy" right now they said. Came back at new appointment time. This time someone had called in sick and they couldn't fix it. Third time there and the employee working only replaced one of the two required exhaust pipes BUT didn't say anything!!!! The other pipe he just stuffed with muffler putty (?!) He dead eyed told me both parts were installed and charged me for both!!!! Liaaaaaars. I went out to the parking lot, looked under the car, which still sounded like it was leaking exhaust and literally saw muffler putty spurting out. Went back in and called them out on it. Wtf?!?!!? Stone faced lie. The owner then got involved and blah blah blah. Fast talking slick eddy. Ended up fixing it as originally said but charged me double than the quoted price. I was a teenager at the time and didn't push back too hard. You tell me if that's how honest, good business is done? I never went back, told everyone I know my experience and everyone else relayed similar horror stories. They've had a bad rep for decades and the only way their Yelp rating is as high as it is, is insiders pumping up the number. Scammers. 100% Would strongly not recommend.

Terrible experience -- completely unprofessional and disorganized…read more I had a confirmed tire appointment for 11am, but when I arrived, no one had any idea why I was there. I explained multiple times that I had an appointment, yet they told me they didn't even have the tires in stock. How does that even happen when you schedule people in advance? The whole place seemed confused and unprepared -- zero communication and zero accountability. I wasted my time coming in for absolutely nothing. To make things worse, when I left an honest review about what happened, they actually yelled at me instead of owning up to their mistake. This business clearly doesn't value their customers or their reputation. I'd strongly recommend going somewhere else where professionalism and basic respect still exist

My brother recently booked an appointment with U-Turn Auto Service in Coquitlam. When he arrived,…read morethe staff seemed completely unaware of his booking. He tried to proceed with the service anyway, but the person in charge (unfortunately didn't provide a name) became rude and started blaming him for the mix-up. This individual then said that "Roman," the employee my brother had been in contact with, no longer works there, even though my brother had been communicating with him about the appointment. When my brother decided to leave an honest review about the situation, the person read it, became aggressive, and uttered threats while yelling at him to get out of the shop. Concerned for his safety, my brother immediately left. No customer should ever be treated this way. The level of unprofessionalism and hostility displayed was unacceptable and alarming.

We recently had a metal piece in our tire and stopped by Mr Lube to have it fixed. Gurshant was…read morewonderful and patient enough to help us and explain to us what was going on. He took his time to fix the issue while we waited. Great customer service and we will definitely be back in the future

Attended Coquitlam location on Barnett for an oil change yesterday morning 19th December 2025…read more The service was pricey and I found the attitude of the staff to be lackluster at best. They appeared to have difficulty on deciding which oil filter to install and I have concern that the wrong filter was used. This morning , 20th December my car is now leaking oil onto my driveway. I am now forced to return to Mr. Lube in attempt to determine the cause of the leak. I do not expect that I will receive much satisfaction and just know that I will probably end up having to take the car elsewhere to rectify the problem. Do not use Mr. Lube for your oil change and I will certainly not make the same mistake twice.

Glued an advertisement for their location to my license plate. Pulled paint off my custom plate…read moreremoving it. Talked to the manager he said he'd tell the owner. I told him it was bad advertising and now I'll never go there for their services! Denied it was them and NO apology. I mean really, who else would do it??

When I went to get my differential oil change I called to make sure the pricing on it and told them…read morei had only wanted a differential oil change. I had come in 20mins later and before they explained the process or even payments they started there work. When it came time to pay they had said my total was close to 300$. I was so confused and asked why and it's because they had also given me a regular oil change, which I had gotten one a week ago. So not are they unprofessional they tend to do work and that is not need on your vehicle and charge you for it. I highly don't recommend anyone ever going to get any work done by them. They are unprofessional and only want your money.

Mike did a pre-purchase vehicle inspection for me. He squeezed me into his very busy schedule and…read morewas thorough and honest.

Excellent mechanic - great service, very fair I was…read morerecommended Mick from a friend who had been going to him for a year and always had great experiences. After I dropped off my van for servicing I knew it was in good hands and felt confident he wasn't going to rip me off. Very happy to spread the word, good mechanics are hard to find.

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C

The service rep working on the desk are condescending and unpleasant to talk to, namely Steve &…read moreKen... seems to have "short fuses" and not able to suggest a good strategy to fix your car in a timely manner, instead giving a run around of alibis which leads to nothing...

Took my wheel in to have a screw removed and have the tire plugged. I went to pick it up a few…read morehours later, they had gouged the face of my brand-new aluminum rim. after being told several times to " trust me". They did own it and sent the rim to be repaired by another shop. When I picked the rim up a second time the gouge was reduced to a scratch and the clamps from their tire machine left indents on the barrel of my wheel in several spots. They said i could deal with the other shop as its not their fault. Avoid this shop at all costs.