I'm not one to give companies 1 star reviews due to a technical issue but I like giving second chances. I came here for an oil change and oh boy... Employees were nice and professional but the service itself was scary. I don't know how frequently Take 5 chain's take European cars, but I find that they don't do a lot of training on them, more specifically VW's. After doing my oil change, roughly 24 - 48 hours later my oil pressure light came on and I said "that's weird." I looked and everything seemed fine, so I went on my day thinking it might reset itself. 72 hours later it didn't turn off and I went back to Take 5 and it seems like they didn't put the seal on properly, so it was just leaking oil. Computers never lie. Good thing I didn't drive any further because feel like my engine would have blown up. This would be the last time I would be taking my car to a Take 5. read more

Take 5 Oil Change - Oil Change Stations Near Me - Knoxville, Tennessee

Poor service under "new management" I brought my SUV in on Wednesday, August 21st for a simple oil change. I should have immediately left when I noticed the staff looked under the influence of drugs and/or alcohol, but unfortunately I stayed. Less than 48 hours later I hear something dragging under my car. When I pull over I see the underpinning was not screwed back on all the way. There were only 3/10 screws put back. Thankfully this happened because I then noticed oil dripping from my car. My car was almost out of oil and the oil filter wasn't put on properly. When I called and spoke with the manager, he didn't deny that he has a problem with his staff getting high when he's not there. He also admitted that the person working on my car had not been trained properly and was not supposed to be doing that job yet (Team members listed on the receipt were Hunter, Pancho, and Jordan) I asked for a refund and told them I did not want to bring my car back to them and the manager told me he had to see the car and take pictures before he could issue a refund. I offered pictures or a video of the oil leaking but that wasn't acceptable. He then asked for my address of where I was located. I do not wish for this company or their staff to work on my car or to know where I work/live. I am having the issue fixed elsewhere but beware of the Take 5 on Broadway. If I hadn't have heard the underpinning dragging I would have ran out of oil and ruined my engine because I had a coupon for an oil change.... read more

I wasn't going to leave a negative review, but what I found today changed that. I took my truck into the Fountain City location prior to a long drive towing a camper (best to have everything checked and maintained so there wouldn't be any issues, right?) Service went fine; employees were polite and seemed knowledgeable. The next day about an hour into my trip the "Low engine oil," warning light came on. That's weird, everything was topped off just yesterday. Upon pulling over and manually checking, the dipstick showed nothing. Not low, but no trace of oil at all. At this point, it's pouring rain (because why not), I'm an hour from home, and I'm on a deadline for this trip. I can now see oil rainbowing the rain water on the ground. Not good. I end up having to walk two miles in the freezing rain to Walmart for oil (and back) so that I can limp my truck into the nearest service station. Turns out there's a Take 5 a few miles away, so I make the call to try and make it there. About halfway I think I hear something, so I pull over and now can actively see oil dripping off of the skid guard from God knows where. Top off the oil again and decide to keep going as I can't really get my truck towed and leave my 30ft camper on the side of the road. I finally make it to the Take 5 (different location obviously) and at this point I'm low key freaking out hoping my engine isn't shot, hoping I don't seize the engine, hoping I'm not out a couple thousand dollars or more. Of course the entrance is incredibly narrow and I end up incorrectly judging the radius of the turn and catching the side of my camper on a traffic sign right on the very edge of the curb. I end up backing up but the damage is done ($1,500 worth I would later find out). I ended up having to go across the street and unhook to finally make it in, all while bleeding oil. Upon getting into the shop and explaining the situation, they dug into my truck and after 10 or 15 minutes I asked one of the employees what the issue was. His reply was "We figured it out and you'll be all set in a couple minutes." Funny I thought, that's not what I asked, so I pressed him a little more. At that point he got very evasive and really didn't want to tell me what was going on. At that point I knew they had messed up. Turned out that the employee the day before hadn't put the rubber gasket on the oil filter before installing it. Not good. Without that, there wasn't a seal, causing the oil to push out under pressure. The manager of course didn't charge me, but when asked if he would provide documentation as to the issue, was very hesitant. After quite a bit of prodding he documented that the oil filter gasket wasn't present on inspection. Upon getting to my destination I of course called corporate to see if they would be able to help me out with the damage to the camper. Admittedly I was the one who damaged it, however, had their employees done their job the day before, I would have never been in that situation. Also, the entrance to the second location was a bit ridiculous, and the manager even stated that multiple people had hit that sign before but corporate wouldn't pay to move it. After a fair amount of back and forth, the corporate office basically told me that it wasn't their problem and that there was nothing they would do. The Fountain City location did call and offer to refund me which was nice, but they said I had to come into their location so they could scan my credit card. A bit ridiculous in 2024, but after a few months when I was back in town, I went in, and after spending close to $300 on an oil change and coolant flush, they only refunded me half for the oil change itself. The manager literally pulled out his calculator, went through my receipt and did the math to make sure they didn't refund me one extra penny. I mean, I get it, they didn't screw up the coolant flush, but it just seemed a bit petty after the situation they caused me through their negligence. After all that, I wasn't going to really invest any more time into it until I went to get my oil changed today, for the first time since that whole mess. I took my truck to Valvoline (never again Take 5, never again) and a couple minutes in, one of the techs came to my window and asked me who the last shop to work on it was. I told him the whole story and as it turned out, the second Take 5 location had stripped out multiple bolts on the skid guard access panel and either forgot to reinstall one or didn't tighten it enough and it had fallen out. Definitely something Take 5 would have mentioned if it had been done previously so as to not be blamed. They also hadn't washed out any of the oil that had pooled in the skid guard which valvoline was nice enough to do, for free, just to be thorough. All in all, just a very bad experience with Take 5 from top to bottom, start to finish. Hate to leave a bad review, but they're not messing up a $10 Burger King order, they're messing with peoples vehicles read more

They lie, and really don't want to change your oil, I see why there parking lot is empty, never again. Horrible customer service