great service. Enjoyed my experience at the new Gluckstadt Ms location. manager Mason was great.read more

These people may do good oil changes, but I would not let them do anything else to your vehicle. I…read morelet them change the oil in my rear differential about two weeks ago. Friday night as I was driving down the road, my vehicle began making a very loud rattling noise. I returned home and later discovered that there was oil leaking from the differential and covering the rear axle and frame. I contacted the manager at Take 5 Monday morning and informed him of the issue. He said that he and a mechanic would come to my home and inspect the vehicle. I have been waiting now for over six hours and have yet to hear from him. I just called again and was informed that he was gone for the day. As a result of this, I have had to rent a vehicle for transportation, and will have to get my vehicle checked by a reputable mechanic. Thanks Take 5 for wasting my time and money. My advice to anyone considering going there is, don't go!

My car broke down while traveling through Jackson. I had it towed to car care clinic on Hwy 51…read more They were amazing. Everyone I dealt with were so friendly and helpful, over and above other places I have dealt with. I had to leave it with them for a week before I could get back and they took very good care of it. It is running terrific and I am very thankful!

Couldn't be happier with the service. They were very professional, helpful, and much less than the…read moredealer quoted me for the same work. We will definitely be back and recommend Heidi to everyone!!!!

Got oil change in my 2022 Chevy pickup. I don't drive it much because I have a company truck so it…read morestays parked in my side yard mostly. Drove it about 200 miles this weekend and parked on concrete for a change. Happened to see oil on the concrete. Crawled under truck and oil filter was leaking oil. I could turn it using my two fingers. It had never been tightened. Checked dip stick and it was not touching oil. Put a quart in and it was showing full so it had leaked a quart. They better be glad I don't drive this truck much or they'd be buying me a new engine.

The exact same thing happened to me as Bianca J. I went for the oil change and declined changing my…read morecar battery which they recommended. Never had any sort of problem with the battery. But when told I could leave, the car would not even crank. They are running a car battery scam. Will never go again. Would be happy to answer any inquiries to stop this.

Terrible service. They open at 7:30, me and my mom pull in at 8:30 and got completely ignored. Mind…read moreyou, there is no one else waiting in line, they're empty. We parked outside an open bay, called their phone line which left us on hold and they literally had a worker in the garage who turned and hid behind a shelf. It would've been comical if it wasn't just such terrible service. They had a handful of employees we could see through a window who just stood inside. It was lightly raining, and no one wanted to go outside to talk to us. All my mom needed was the air in her tires filled on her jeep wagoner. We drove to Mavis tire down the road instead, wonderful service and people. In an out less than five minutes. Go there instead.

If I could give this place zero stars I would. I don't usually post things like this, but I had a…read morevery upsetting experience at Firestone in Madison. We've used Firestone for years for all four of our vehicles with no issues. I recently had four new tires installed, and the next day noticed all four rims were scratched and chipped. When I went back, the manager (Joe) repeatedly told me, "We didn't do this," over and over, insisting the damage was old or caused by car washes or curbs. I have never hit a curb in this car. He told me I was the first American to have never hit a curb. Keep in mind this was all 4 rims! Not just 1! The situation escalated quickly. He accused me of trying to "cheat Firestone out of $1000 rims," told me to never come back when I told him that we used Firestone for all of our oil changes and tires etc... said he would make sure he never crossed my path after asking where I worked,(I work in healthcare and had scrubs on ) and ended by telling me, "You need God." I have never been spoken to or treated so disrespectfully by a business. I'm extremely disappointed. Most of this in front of other clients in the lobby, and another employee.

I have been buying tires for all my family's vehicles here for years. The staff is friendly and…read morehave patience for a lot of questions about what needs to be done and what to buy. I just had the tires replaced on my truck and my wife's SUV and they did a good job. Prices are in line with other tire places. I have shopped around and you may pay a little more for a better tire, but I'd rather pay a little more and trust that it is going to get done right the first time.

Don't let them know you're from out of state they'll think you're stupid and try to pull a fast one…read moreon you. Research prices and everything from their quote before you give them the green light. For one example they tried to charge me over $300 for a $50 part (yes that price did not include labor). They did make the right call outs I'll give them that, but whoever is running the show is corrupted by greed.

This place has great customer service and does great work! Will be taking my car here from now on.read more

Had an appointment and was not disappointed. Great service. Good timing and considerate service…read more Clearly the owner/manager cares about the quality of service he provides. I will return and would highly recommend his services.

Mavis of Madison - you are despicable…read more... I've been a loyal customer for years because historically you tried to help, a little more than most. No more.... Now you're just another rip off artist.... I brought in a tire for a simple patch Waited a day for a response and eventually had to call multiple times to get an update You told me "we can't repair your tire because of its age" The tire is 4yrs and 12 weeks from manufacture date.... Tread is still like new [see images] Nail / damage is dead center tread and is as minimal as they come When I got to your office I asked to "see" the written policy, "I don't have it written, it's a 'corporate' policy that my manager told me, nothing over 4yrs" "Are you kidding? That tire is perfect. Are you that determined to force me to buy a tire?!" "Sorry, it's not me, it's policy" "Policy that you can't show me? That you were told? That you just know?" [stares with a stupid look] As expected I go to another shop, they look at my tire and say "that tire is perfect, we'll take care of you" Fixed it, on the spot, in 20mins, for free...... Mavis - you will never get another dime from me... UPDATE: the response to my post automated, they don't care...

I accidentally called this place instead of Firestone to check on my car. The manager was a…read morecomplete butthole to me...