BUYER BEWARE! I had my oil changed at this location earlier…read morethis year. That day I followed their instructions to remain in my car with the motor running. During my visit, I heard a loud pop like sound and felt the force of it. I thought that the tech in the bay under my car was having problems loosening the oil filter. When the job was completed, I left there and went straight way to a car wash approx. one mile away. I pulled up to the vacuum pumps, turned my car off, and proceeded to vacuum it out. When done, I started my car and tried to put it into gear but it would not respond. The gear shift changer moved backwards and forward freely without engaging the transmission which meant that I could not move the car. I had to call for a ride home. That took longer than 90 min. I later on started the process of unpacking my car and transfering the items to another car. I was amazed at all of the stuff I'd been hauling around. I was so frustrated that I decided to call a tow truck to have my car towed to a junk yard. That took another 2+ hours. The tow truck driver arrived and had to get under the car in order to manually engage the transmission in order to back the car out and into position. He alerted me to the fact that the transmission cable was disconnected but not broken. I had the car towed to my home and called a mechanic (my brother named Craig). He arrived an additional 2 hours later and reconnected the cable in less than 30 mins. Mind you every step of this process cost me money. I waited so long to post this review, because I didn't want to unnecessarily defame this business in case it was merely a coincidence, and I also wanted to lessen the impact of any negative blow back like being blackballed, in some way, or another. I decided to post this review because I don't want anyone else to ever have to go through this kind of ordeal. In all fairness, I cannot say definitively that the oil change tech at Jiffy Lube popped my transmission cable, but it seems like that is something that s/he should have noticed and mentioned to me. That was the most regretful, stressful, time consuming, and expensive oil change I have ever experienced. Needless to say, I hope that I'll never be put into a position in which I have to give them any more of my business. Buyer beware!

Always very helpful, especially when i'm not having the best of days! Getting my car looked at is…read moresomething that terrifies me and you all make it so easy and smooth!!! Keep up the great work!

expensive, poor customer service, dishonest, lazy too busy to care…read moreI had an oil change and some major car work in the same day at this location. same location, two departments. they charged me twice for an oil change. supposedly the manager I spoke with about this duplicate gave me a credit. go in today to use my credited oil change, and it wasn't in the system. they flat out refused to look into matter and the work done on that day which IS IN THE SYSTEM. perhaps oil change on the auto side. they refused to lookinto matter. $ I've spent over $5000 in auto repairs at this location over the last five years. they have lost my business due to being so petty that they can not look into and honor a credited oil change.

Love Alex Samuels he and the rest of his staff took fantastic care of Z! I highly recommend this…read moreplace for all of your auto needs

I had my oil and transmission fluid changed here; they do great work at a reasonable price and seem…read moreto be an honest shop.

BEST OF THE BEST!! I'm the person who has been incredibly hurt, neglected & gaslit by Drs, vets,…read moremechanics, ect. I got paralyzed in fear not knowing where to take my car & my maintenance suffered GREATLY. ONLY by God's perfect Mercy, Grace, Love, Forgiveness & Protection.. He kept me safe. (Psalm 91) God's PERFECT HOLY SPIRIT clearly told me to go to Valvoline & gave me the name "Brandon." I didn't know any Brandon, just what God said. I took a leap of faith & finally drove to Valvoline in Jan. & at the exact moment I stopped my screeching, burning, suffering car.. a man walked by my car in which God told me to talk to. It was BRANDON!! He was very kind, caring & patient while listening to my story & then took me back to DWR to address my critical dire emergency need. The LORD led me to Cam & then Scott who are both absolutely awesome amazing phenomenal wonderful!! Scott, the head mgr, immediately knew what my issues were & so compassionately squeezed me in that day!! I was back on the road that evening without being terrorized by my severe car issue. I was also incredibly BLESSED to have more work again this past week to address 4 more issues. My heart & spirit are in infinite awe & gratitude to God, Scott, Cam, Eric, Brandon & their whole PRICELESS teams!! They REALLY go above & beyond. They are incredibly knowledgeable & get to the main prbs without giving you the run around. They don't rip you off. The work & customer service is pristine, stellar, top notch!! I can't say thank you enough!! To DWR & VALVOLINE & all their outstanding crew!! God bless you ALL & ur beautiful families!! Praise JESUS CHRIST 4EVER!! Lead us SOVEREIGN HOLY SPIRIT OF GOD!! (Psalm 119) Mark 1, Psalm 34, John 3, Psalm 51, Romans 6, Isaiah 61, Romans 12, John 14, 2 Corinthians 5, Ephesians 2 over you ALL!!

They left my oil cap off and the oil went all over the inside of my hood…read more I'm lucky they didn't kill my engine. Total incompetent bozo's!

A company that truly honors active military and veterans. Serious discount. Friendly professional…read moreservice with a smile. And they know their sports!!! Go Bears!!!!

This is the wrong location, I go to the one that's 1/4 west of this location on the opposite side…read moreof the street The only place I go when I drive up from Vero I also send my Family there...and they always have a good experience

Steve the manager at this location is the difference maker. This Duke of Oil is the Best in the…read moreregion

Waited four days for brake repair. Never received a call from shop. When I finally called I was…read moregiven an estimate of around $400. The next day Jimmy called with a cost of almost $700. If he hadn't even taken the brakes apart he should never have given me the initial price. I think this place is super shady and I will not be going back.

Called to bring my car in for repair. The supervisor said bring my car in on Tuesday to get it…read morechecked for my transmission. Called Wednesday about my car repairs, and the supervisor was so unfriendly. I ask him did he find out want is wrong with my car? He was so unfriendly and said I didn't have the time to check my car out. I ask him when will he inspect. The car? He said he have a lot of work. So I came to get my car out the shop.

Firestone has lost a loyal customer along with my entire family who are also loyal customers. The…read morecustomer service at this location is horrible! The female that answered the phone on Tuesday, May 26, 2026 has zero care or concern for anyone. She is very rude, unhelpful, uncaring and has zero people skills. I will never do business with Firestone again! Their warranty program is BOGUS! Don't fall for it. At the end of the day they do not back their products or even care about their customers. I was under the false impression that Firestone was different than the others. Luckily Belle Tire went above and beyond in helping me in a stressful situation and has earned my business going forward.

manager was absolutely horrible and would not honor the lifetime warranty OR even the 12 month for…read moremy front end alignment even though i was clearly eligible since work was only 7 month old. Manager was rude, mouthy, demeaning, and insulting. told me i was getting lifetime warranty in Aug when i went there but then denied me even a 12 month. had to go to portage to get it done. They had already been told about the problem so they were reluctant to honor it so now im concerned about work quality. never going there again unless southlake manager gets fired