My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

We had Sterling come to do our septic check for moving. They reported that we had issues with the…read moremain line to the house and it would cost $5000 and digging up the side of our house. Fortunately, we got two other septic companies to look at the project. We have learned that the main line they scoped is NOT even part of the septic system and did not need to be scoped. So they charged us for unnecessary work. The company we hired to do some recommended work helped us navigate the county offices and saved us several thousand dollars. The cost of having other companies review our project was costly, but there was no destroying our side yard and the final project was much less expensive. I would be wary of hiring them.

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Epic Customer Service! After speaking to more than 4 different Pierce County / Gig Harbor Septic…read moreCompanies, Hemley's offered the best prices and immediate service. The others had add ons and higher prices. The service agent understood what I needed right away and provided excellent service. Just call & you will experience the same outstanding support for your septic needs. :-)

We bought a house in Belfair and needed an inspection and pumping right away. After contacting a…read morefew places we found Mike. He was able to accommodate our time frame and was reasonably priced. Came out and took care of everything, he is very nice and helpful. Definitely recommend!

Mike did an awesome job!…read more His pricing was better than his competitors, he showed up on time and was personable, and was flexible when I had to reschedule. While he was pumping out my system, he taught me a ton about best practices in operating and maintaining my septic. He even let me make a video of him to share with my husband so we both knew what was going on. I liked that he was a one-man shop, and just a really nice guy out there doing the dirty work, and doing it well. No one looks forward to having their septic pumped, but Im actually looking forward to seeing him again in a few years because I know I'll get great service!

Great People they installed new entire system in my home before I bought it, then 5 years later I…read morecalled for service and they proved themselves to be super honest, a great surprise in today's world.

I can't thank Economy Septic Service enough. Our septic pump completely locked up, causing our…read moretoilets to back up and creating a scary electrical surge that was dimming our household lights and tripping bathroom GFCIs. Economy was a lifesaver. They responded immediately on a Friday afternoon and arrived in under an hour. They safely handled the flooded chamber and swapped out the pump seamlessly. Truly phenomenal local customer service!

Great communication and was shocked how fast they can pump out both tanks…read more It pays to hire a company with good people and Equipment

From the first contact, this company was friendly, professional, informative, and forthright. They…read morewalked me through what needed to be done, gave me a quote for the possible different issues they could possibly encounter, and scheduled their crews quickly to get things done. Seth and Noah worked through the system methodically, locating and clearing trouble areas until it was working properly. They protected my lawn and planting areas and restored areas where they had to dig to as good as before they came. We are very satisfied with the work, and the cost was a little less than quoted because they didn't have to do as much as they thought they would need to. We're very happy with the entire process.

I could not have asked for a better experience. It was beyond expectations by far. I started out…read morelooking for someone to just replace the tub. Dan was so good that we used him to do almost all of the other work in the job. Total kitchen remodel and additional master bathroom, all the painting and some additional plumbing and electrical work. He's a dream to work with! A great listener. He did not try to mansplain me. So refreshing. Great collaborator. He goes above and beyond. Can't wait to start a new project with him!

Huge shout out to Dan, owner of All Terrain Contractors and thanks to the Yelpsters who recommended…read morethe company. Long story short: slow draining bathtub and gurgling toilet clued us in that our sewer lines needed something. Dan returned my Yelp request for contractors and provided helpful guidance and no pressure offer to check it out. He was very clear and precise up front about the cost of inspection and then costs for possible repairs, which depended upon what he and the scope discovered. He installed two clean outs, relined the 50+ year old cement sewer line, applied for permit and inspection, and was on site during inspection and promptly filled in the hole. His crew was polite, efficient, and tidy! Dan was helpful and extremely communicative and punctual. We have recommended ATC to others and will call him again if ever needed - which we shouldn't but it is comforting to know we know a trustworthy and honest plumbing contractor!

Our Septic system decided to overflow on Christmas Eve. I emailed Kurt, explaining the situation…read moreand said that I understood that it might be awhile before I heard from him because of the holidays. I received an email from him at 6:30 AM on Christmas day, saying he received my request and would get me on his schedule. What a pleasant surprise.... And what a Prince you are, Kurt.

Kurt's has a website: "Known for our prompt and reliable service, we are the premier family-owned…read moreseptic service company in Mason County." This was my second service call with Kurt's and unfortunately, he fell flat on his face! I scheduled another pump out on my mother-in-law unit with Kurt's, as he handled my previous problem so well. I gave him the option of picking the date and time, so as to fit his calendar and 7/25 in the mid to late morning was HIS choice...Perfect! Support local business. My Tuesday morning appointment came and went but without Kurt's. No phone call, message , nothing! Straight up NO SHOW! Early afternoon came and progressed into late afternoon and then, just before 4PM and 6 hours late, he did call to say "he wasn't coming. I'll try and re-schedule you in a couple of weeks." Kurt further said "I couldn't come out for your service today anyway since he had to empty my truck before 3PM. Kurt could have called earlier with "Sorry, this afternoon for sure, maybe later, just really backed up" or how about just a simple "cant' make it," but instead he simply pissed away my entire day, knowing he was overbooked and would not be keeping his own appointment A simple phone call early in the day would have saved all this grief...certainly NOT my definition of a Prompt, Reliable or Premier service. Kurt is a busy man and he clearly has far more business than he can handle. I do wish him success and a bright future but keep all this in mind if you're really looking for a reliable Septic Pumping/Service.

Things started out great! Fast response time. They were able to come the next day to pump me out…read more Showed up in the window provided. Upon arrival he told me that he would pump both tanks out. We had a misunderstanding on what I was paying for, but was resolved. Understand that if youre septic has 2 chambers, effluent side and scrum side, this will most likely be more than the standard rate. That was my misunderstanding. I didn't read my septic details well and was off on the amount of sewage that needed to be pumped. SSB got me pumped out and clean. Thanks SSB!. These guys really care about a getting a good review and it shows. Tidy, clean, and nice folks!!!!

Waking up to water backing up into the shower and coming out of the toilet is every homeowner's…read morenightmare, and that's exactly how our day started. With the septic system completely backed up, we couldn't even run the dishwasher. To make matters worse, it was during a snowstorm and on a weekend. We called that morning, hoping someone might be able to help, and this company absolutely delivered. By 1 PM they already had a crew at our house servicing the septic tank. Considering the conditions and that it was an emergency weekend call, the price was incredibly reasonable. The two technicians who came out were fantastic. They were professional, efficient, and clearly knew exactly what they were doing. They handled a stressful situation with calm confidence and had everything working again much faster than we expected. A special thank you as well to the owner, Mario, who made sure we were taken care of even though it happened to be his birthday. That level of dedication to customers really says a lot about a company. If you ever need septic service, I would highly recommend them without hesitation. They've officially earned a permanent spot on my emergency homeowner contact list.

I know I've reviewed this company before but I need them again. Every time I need them they are…read morehere asap. Normally within 24 hours. But this was a little more involved this time. So my alarm went off again. And continued so I called. When bill came out he informed me that the pump tank needed rewired. I had never heard of this. But yes, wires can corrode I leaned. So he came out and did it. Took a little time to schedule this time because he had "patched" the problem the first visit and then when he can back he fixed it proper. I'm just thankful it wasn't the middle of winter as I'm sure he was also seeing he had to dig the electrical line. Price was decent, again I don't know cause I don't use anyone else and NEVER will. Tara and Bill are the chit! No Worries forever!

When I called the service I asked if the coupon they advertised would apply to my septic. I said…read moreI'm a widow and new to this. He said yes. $474 was the cost on the coupon. They charged me $616. The worker was nice, but they should have told me the actual cost. Being close to 80 and a widow it felt like they took advantage of me.