After using Gig Harbor for many years, I called them back to give me an estimate in the middle of…read morelast summers heat. The time until someone could come out was ridiculous. If they are going to promote SERVICE then they need to employee more qualified techs especially during the summer months do they can provide the only thing they have to SELL. If they do not think that we the paying customers can get someone else to sell you another AC/ Heating, probably as good if not A better BRAND, then what closes the buying decision SERVICE REPUTATION AFTER THE SALE. Having been convinced into replacing both my AC UNITS at over 30k and taking forever to complete, in was installed leaving the old unit in the attic. This summer ( 2-3 weeks ago) I called them to come out as the upstairs unit thermostat was malfunctioning Something to do with condensation and being freezing cold in the house. Tech came out a few days later supposedly fixed the problem. Now last week same thing is occurring again and trying to get an appointment that's convenient to them is impossible. THEN UPON receiving a scheduled appointment for Today July 7th, Susie calls and says they have to reschedule that the tech that was scheduled for my home doesn't have the "RIGHT LADDER" On his truck and we need to reschedule. That's now 4 days sleeping in a warm bedroom When calling Susie back she presented the Lame excuse about the TECH NOT HAVING THE RIGHT LADDER. DO YOU THINK THAT THEY MIGHT PLAN AHEAD the night before for the correct tools to do a job. So now the appointment to fix the same problem as a few weeks ago is schedule between 8:30 and 10:00 after being told that we have to leave for the airport at 9:30 so if they are not here or are here early and do not finish By 9:30 he will have to leave and come back. Asked Susie why they could not schedule for a 11:00 AM time or later, the reply was they do not want to be in the attics when it's Hot. I do not where she is from but this time of year is not that HOT. So they only schedule 1 or 2 jobs a day but have tech's out selling job's the rest of the time? Maybe they give the right LADDERS to the estimators or maybe they have to share. WILL WAIT TO SEE what comes out of this and discuss compensation for the HOTEL ROOM for 4 nights as it's been So HOT UPSTAIRS. HIGHLY RECOMMEND you think twice about this company or if nothing else, insure you get 2 other qualified bids and check there service ratings. Apparently GIG HARBOR DOES NOT KNOW THE MEANING OF THE ACRONYM T I P S TO INSURE PROMPT/ PROPER SERVICE. ITS THE ONLY THING THRY HAVE TO SELL. So now schedule

We really appreciate this company. We had a leak in our AC system, near the coil, which at first…read moreseamed like we would need to replace the coil, well over $1000. However, the technician put a sealant in to the system which worked and prevented us from having to replace the coil. Great to see a company like this, putting customers first, versus putting its own financial benefit first.

I would recommend Kohler Heating and Air Conditioning because of there excellent service. They…read morewhere on time and did an outstanding job servicing my furnace and heat pump. The technician was knowledgeable and courteous and cleaned up when finished with his work. The annual service was reasonable and thorough. Ken

Avoid this company. They charge over $150 just for a diagnostic visit--an amount that is not…read moreapplied toward the cost of any repairs. Worse, they don't return calls or follow up after the diagnostic, leaving you with no clear answers or next steps. This feels like a scam, and it seems they're just taking money for minimal effort, like many other HVAC companies that rely on quick diagnostic fees rather than actually fixing the problem. Save your time and money--go elsewhere.

We had our air conditioner and furnace replaced by Dana's Heating and Cooling, and we were very…read morepleased with the entire organization and the speedy response to our call for help. Rick Miller played a key role in guiding us through the selection and purchase. He treated us like family. And the installation crew provided timely and professional work. The main office kept us well informed. Everyone went beyond our expectations. We highly recommend Dana's Heating and Cooling,

Hot water heater decided to die on me so I called Dana's. They were polite and friendly and came…read moreover the next day, the guy was polite and friendly and gave me different options for what I could go with in replacing my water heater such as different types of tanks or even a tankless one. I opted for a size increase and a couple of days later to may surprise they showed up on time and the installers were even more friendly and charismatic. They wasted no time and finished before the estimated time and to top it all off, the price wasn't as bad as I thought it would be. Plus they have payment plans.. what!! friendly, fast and affordable.. would highly recommend!!

In 2014 they installed a lennox heat pump and a 95% gas furnace as a dual fuel setup. It has been…read moreperfect since and having the benefit of a/c included has been a lifesaver with the hotter summers

Connie was excellent on the phone coordinating my requested service. Very knowledgeable, friendly…read moreand helpful. A C Timbers (or something like that) was super knowledge and technically sound in explaining the issue. Quick at doing the job and kind hearted. Thank you Air Masters for two great people. Charles

On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I know I've already written a review for Randy's Heating in Bremerton, but the quality and…read moreprofessionalism of their service and maintenance is also OUTSTANDING. After switching to Randy's back in 2024, I elected to invest in a service and maintenance contract with Randy's Heating (and Air Conditioning). John is my service guy. He arrives exactly when scheduled and does a thorough maintenance service on all the equipment. He's been in the business for over 40 years and his experience shows. Needless to say, I'll continue to contract with Randy's for service and maintenance. ...it's all about trust, skill, and reliability.

We called four different companies to get a quote for a replacement for our furnace and heat pump…read moreand finally decided to go with Washington Energy Services. We also Looked to see if their insurance and bond were up to date and if they had a lot of violations with the state. Their quote for the replacement came in at about the middle of all four quotes and the equipment was comparable. Everything checked out For WA Energy Services. Several of the other companies had quite a few violations and that didn't sit well with us. My husband made a spreadsheet and did a pretty good comparison of everyones' offerings to make sure we were getting a reasonable deal and that what was being offered would best fit our needs going forward. Our installers, Joel and Riley, were responsive and answered our questions and concerns. They did a clean, neat install and left the majority of the job site in great condition on their way out. We did find a few sheet metal screws in our driveway, and thankfully they didn't end up in our tires, but other than that, it all looked good. It's only been a bit less than a week. The electrical inspection has passed. we're still waiting on the County inspection, but hopefully that goes well, too. The system seems to be adequately cooling our home, the heat pump is much quieter and overall, we feel like Wa Energy Services did a good job for us and we would recommend them for the purchase and installation of a furnace and Heat pump system.

Customer focused. Angel answered my questions quickly and politely and demonstrated the experience…read morerequired to help me decide what I needed to do to renew my filter replacement program and giving me options and making the necessary effort to make sure I could make the right choices for me. Thank you Angel for being part of the great team that delivered and installed my heat pump system and is making sure the system works as advertised.

Wonderful service, they arrived when they said they would & completed the install in a very timely…read moremanner. Competitively priced. We are very happy with the service!