This is a great store to have on Lahaina side. So if you're doing home projects you don't always…read morehave to make the trip to the other side. Plus this was my first time doing a buy online & pick up in store. Was super easy & made my shopping trip a quick one. Plus the employees are cool too. Will help if you need assistance finding something. I also got to use some coupons on my new cart so price wasn't too bad either.

This is an update to the problem I had a few weeks ago. The Lahaina Ace Hardware Store refused to…read moreabide by the emailed offer from Hawaii Electric / Ace and exchange my incandescent light bulbs for LED bulbs. It was a great offer, where Hawaii Electric wanted people to give up energy inefficient bulbs and use more efficient LED bulbs. Well, it's a great offer if the people at the store don't refuse to do the exchange and you have to purchase the bulbs instead. That's how it went down. I decided to write to Hawaii Electric and got a nice response from Kolia, who offered to investigate the problem. It took quite a while (like she had anything more important to do? Lol) but she finally got the message across with someone at this store that I should get a refund. Kudos to Kolia for her terrific attitude and efforts to get that straightened out. So, on the following morning, I returned to the Lahaina Ace Hardware Store. I didn't want to wait until the refund offer was forgotten. I asked for the manager (I had no "Karen" attitude) and Myrar came to the checkout. I explained my reason for coming and it was obvious that she had no idea that I should be getting a refund. Someone left this manager out of the loop. Fortunately, after some friendly discussion, Myrar agreed that I should get the refund after I handed over my bag-o-bulbs. Thank you, Myrar, for making this so pleasant. I'm leaving my rating unchanged, because someone left it up to me to convince this nice lady to do the right thing.

Whenever I do a job on island and forget something the couple who owns the store are more than…read moreaccommodating. Super nice people for sure. Aloha

Go see Albert for all your DIY needs or bldg construction stuffs!!! Goes above n beyond to fulfill…read moreyour request!! Thanx Albert

Tina went WAY above and beyond normal customer service to help us with our screen door project…read more We cannot thank you enough for your patience and service. You have exceeded all expectations and you were much more than "helpful"! We hope this gets into your employee file!!

ACE IS THE PLACE that saved FRANK B's A$$ when the YETI top broke and needed replacement one to hit…read morethe beach... Found ACE after researching online and ACE was YETI distributer so I headed in. Found what exactly what I needed and then walked around. Man this place was amazing and the help was exceptional when asked for assistance several people working actually assisted me. Should I need something again I'll be back..

Strong stuff... When…read moreyou get crafty many times I head to the hardware store as what I call beginner tools aren't just enough like I have my Dremel to drill, PVC pipes to make a photo backdrop, chains for a makeshift lock as being creative not only does saves you money but solves issues in the simplest ways that works. Today it was a simple just some acetone as I wanted to wipe off paint and the basic store bought stuff just won't do it and as small as this shop seems to be they do have it all and was very easy to find than the larger ones as it literally took me a minute to find it and a minute to reach to the register without a wait and was on my way faster than taking the needed pics to show off this great Kailua location. If needed staff is very easy to find here but as I knew exactly what I wanted it was okay and parking in the back is spacious with short walks to the automatic doors is just nice to have a quick spot to find exactly what you need without being lost as I finished my project so easily. Thank you!

Appreciated excellent advice today from Hardware Hawaii…read more Big shoutout to Brian in Plumbing department at HH in Kailua for his A+++ knowledge and honest advice. It's outstanding service that makes shopping at HH worthwhile.

FALSE LEADING PEOPLE TO THIS STORE IS ILLEGAL!…read more It's pretty stupid to advertise something on the ALAMAHA ACE HARDWARE website location when an item is not available to purchase (but shows plenty in stock). When you arrive to the store they tell you, "oh I don't know, the manager sells it, I don't know what time the manager arrives, he sells a little bit at a time." If that's the case, why does this store advertise on the website "available to purchase in store" if they're going to discriminate and decide who they want to sell to? False leading people into a store is ILLEGAL when the product isn't even available to purchase. False ADVERTISEMENT & WASTE OF TIME. Store policy has no respect for people's time & fuel prices.

I bought a jet boil for camping Haleakala and the worker said I can return it if I don't use it. I…read morewent back today to return it "not used" and they did not honor their promise.

I would normally give this particular location a much higher rating but today I'm learning that an…read moreemployee felt that they could disrespect my fiancé by calling him "a little bitch" I don't know what type of training you provide your employees with but this by no means is a good example of customer service. All he was attempting to do was a simple exchange within 1 hour but hadn't located his receipt. The manager recalled him being there and completed the transaction. We do appreciate her support and later located our receipt. Sadly the manager witnessed this poor example of an employee and we are seeking to discuss this experience with higher management and/or owner of this branch. No Aloha given so no aloha returned. Do better!

We found what we wanted with help. The guy knew his stuff. Will be back if we ned anything else…read more Di close to home which is a great. Conner here ask for help if you need it. The staff is friendly and knowledgeable. The store is located in the back of the Haiku marketplace. Please wear your mask and if you have a large back pack you will need to leave it at the door. Also it was a windy day di the breeze just blew right thru the store which its great because its no A.C..

ACE is the place with the friendly hardware man. They got it all. Staff is very friendly and…read moreknowledgeable and funny. They remember you after one visit like the Ritz in New York... the paint is cheap and the lumber and potting soil is plentiful. The customers are local and friendly and the music is Hawaiian. They got everything but a small coffee shop where locals can talk shop and have a few laughs... and try out the BBQ grill and read all the weekly specials ... we need some entertainment and break up the routine ... as they got the space... Ace

Didn't get to visit the store, but I called looking for some marine parts. They don't stock those…read more The person answering was helpful and suggested other places that might have them. Much appreciated.

pono, handsome…read more helpful knowledge if you're reading this..... hollaaaaaa andnwonderful customer service by all staff

Been coming to this hardware store for many years. It's small, but they have expanded so there's…read moreeven more selection of useful items. If you live out in the country in Haiku, it's very convenient not to have to drive all the way into town. They have really good selection of garden supplies for organic gardening. The staff today were very friendly and helpful and loaded the stuff into my car for me. It's nothing glamorous, as the store is located in an old refurbished pineapple Cannery. So there's a lot of history here which makes it kind of interesting. People in Haiku really like to grow things, so tise store is very convenient and helpful for the community.

Service is terrible! Went today, lady who checked me out was rude and insulting. No spirit of…read morealoha here, won't give them my business again

Got a $100 gift card from my Mom at the end of 2025. Went up to use it today and it reads 0…read morebalance and number on card does not match number on receipt. She only bought one card and it was sitting in my wallet wrapped in a receipt until today. Clerk says "sorry boss" and proceeds to keep the card and receipt behind the register; I had to ask for it back. He offered no way to make it right and I put everything back I was going to purchase. I said " I guess I go to give it back to the person who gave it to me?" he just looked at me " sorry boss". I walked out and left. smh

We prefer to shop and support this local business. This location is clean, well stocked, and every…read moreemployee that we have encountered, provided great customer service. There's lots of free parking and carts are available to easily gather all the items you need. Aisles are wide enough to browse with your cart too. Majority of our gardening needs have been met here. We are so pleased that they sell locally made potting soil, compost, and even native plants. From time to time, we had small projects around the house and City Mill carried what we needed. They have a variety of home improvement products that are similar to a national chain, so why not support the local shop :)

Great service, conveniently located they generally have what I need. It's also nice to be able to…read moreget them on the phone to ask questions As a small business owner we're all shorthanded so I try to be patient when the sales team is helping someone else as I know they'll get to me as soon as I can Thank you, City for great service Kevin Mulkern Mulkern Landscaping & Nursery