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    Hardware Hawaii

    4.0 (146 reviews)
    Closed 8:00 am - 4:30 pm
    Updated 2 months ago

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    Entrance from mauka parking lot
    Angela H.

    Not to feed any stereotypes but I want to start out by stating I am a woman without much experience in fixing or building things. On top of that, English is not my first language which makes communication about repairs and maintenance stuff particularly difficult. I came here to get a spigot extender but didn't really know what the word was in English. I described what I needed in many words and gestures to the nice and patient employee and he immediately guided me to the correct aisle. We had a friendly conversation and I was grateful that someone actually cared to get this right for me. On a different occasion, I purchased a wrong-sized item for my husband and the return was quick, no questions asked. Thank you! Hardware Hawaii also has some good prices in their garden department. I have come across several sweet deals for herbs like thyme, cilantro, and parsley. Sometimes their herbs look a little outgrown or tired but nothing a green thumb can't fix for the bargain you get. Glad to have this store in Kailua.

    Looming at lumber area

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    2 months ago

    Helpful 8
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    11 months ago

    Helpful 6
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    5 months ago

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    10 months ago

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    3 months ago

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    9 months ago

    Helpful 1
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    4 months ago

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    8 months ago

    Awesome spot in Kailua to grab supplies. Filled up my propane and the staff was very helpful with my questions.

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    4 months ago

    When on the island I always find an excuse to stop in for something. Great service and interesting selections.

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    11 months ago

    Helpful. They know where everything is and what they don't have. However variety not as expensive as the big box stores.

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    6 months ago

    Lumberyard parking and traffic are a nightmare. Staff rude and unhelpful. Not likely to shop here again.

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    7 months ago

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    4 years ago

    Helpful 4
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    1 year ago

    I love this store! They have everything I need at good prices. Lots of friendly employees to help too.

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    1 year ago

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    2 years ago

    Helpful 1
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    3 years ago

    Helpful 1
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    1 year ago

    Helpful 1
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    1 year ago

    They have Folex! Everyone is very helpful and you can find just about anything you need.

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    4 years ago

    Helpful 2
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    3 years ago

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    1 year ago

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    2 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    Excellent selection. Had exactly the bolt I needed. Fair prices. Lots of folks happy to help. Super friendly.

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    6 years ago

    Helpful 10
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    6 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    Page 1 of 4

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    Review Highlights - Hardware Hawaii

    they always have what i need and fair prices- compared to city mill and home depot.

    Mentioned in 6 reviews

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    City Mill - More plants

    City Mill

    (98 reviews)

    $$

    Hawaii Kai

    Great service, conveniently located they generally have what I need. It's also nice to be able to…read moreget them on the phone to ask questions As a small business owner we're all shorthanded so I try to be patient when the sales team is helping someone else as I know they'll get to me as soon as I can Thank you, City for great service Kevin Mulkern Mulkern Landscaping & Nursery

    The City Mill stores are locally owned home improvement stores located on Oahu. Founded in 1899 by…read moreChun Kun Ai, there are presently 8 locations: Honolulu, Kaimuki, HI Kai, Kaneohe, Mililani, Pearl City, Waianae, and Ewa Beach. Chung Kun Ai was its president until 1961; then his youngest son, David managed it until 1991; and now David's son, Steven, serves as President and Chairman, assisted by his sister, Carol Ai May. City Mill HI Kai opened in 1993. It currently sells furniture, lumber, building materials, key making, propane refill, paint, jalousie cutting, electrical, tools, plumbing, window screen service, and more. How did it get its name? Prior to WWII, Chung Kun Ai owned the only rice mill in HNL and the largest in HI; hence, the name City Mill. After the war, City Mill focused mainly construction materials, but kept its name. While it cannot compare with the size of the big box retailer hardware stores and may be a little more in cost, we shop at city Mill due to the following reasons: * Local expertise and service. Their staff is friendly and knowledgeable with the local unique needs and can offer advice and guidance on projects that must meet local building codes. While there were periods of staff shortages during and after Covid, we've found staff in their red aprons to be very helpful. For specialized projects and making of keys, hubby tends to ask older employees or seasoned workers, as they seem to know more and appear to focus on details. And when I was browsing through the aisles, several red-apron dressed staffed asked if I needed any help. Nice! * Community focus. City Mill partners with local community organizations and provides donations based on request. Via the Chung Kun Ai Foundation City Mill has given back to University of HI agricultural programs, Palama Settlement, Food Bank, churches, scholarships, and more. * Convenient locations. With 8 stores across Oahu, City Mill offers convenient access for residents and saves time and gas to having to commute to the big box retailers. * Curated selection. While City Mill's inventory is not as diverse and expansive as the big box retailers, its product selection is carefully chosen to meet the needs of homeowners. If you're undecided on what you're looking for, it's a good starting place to see what is available. They even have educational toys and inflatable pools (seasonal). City Mill also carries some of the home storage containers and kitchenware that new venture that the Ai Family started called Simply Organized in Kahala Mall. The layout of the store is well organized. * In-store pick up and delivery. Online ordering with in-store pickup and delivery make it easier to get its product. They also use the latest technology to track their inventory. * Community events. City Mill's Facebook page features events and promotions that highlight their products and connect with the local community. There are garden expos for demos and meet vendors, Father's Day Keiki workshop, anniversary specials, how-to workshops, product expos, hurricane preparedness, and more. * Energy efficiency focus. City Mill has partners with HI Energy to promote energy-saving products and rebates, such as water-saving tips. Hours of operation are daily from 7a to 7p. Located in the ewa end of HI Kai Towne Center anchored by Costco, Ross Dress for Less, and McDonalds, lots of free parking available that are shared by its tenants. As City Mill is by itself, parking is always available, esp when you have to purchase bulky items. You can use a separate exit when purchasing garden supplies or lumber. It is assuring to have a City Mill a couple of miles from my home! No need to spend unnecessary time and gas to drive to town to a big box retailer! And with helpful customer service, City Mill provides us with our home improvement needs. Support local!

    Kaimuki Ace Hardware

    Kaimuki Ace Hardware

    (103 reviews)

    $$

    These guys and gals are the very best! Friendly, helpful…read morestaff, and they carry a lot of items that the other guys don't have. It feels like an old school, local kine hardware store. Definitely, not the big box vibe so common in today's world.

    Tale of the 10 minute lawnmower:…read more Purchased a Toro Recycler 22" 150cc Personal Pace auto-drive lawnmower with a 3 year "Guaranteed to Start" warranty - Briggs & Statton engine (Literally labeled "Guaranteed to Start" on TOP of the mower) for $499 + tax. Got it home and the lawnmower ran for 10 minutes. Dumped the clippings into a garbage can for my mulch pile and it wouldn't start. (Luckily, I still had my old mower and finished with that.) Took it back to Ace the NEXT DAY after purchase and requested a refund. They said they would have their mechanic look at it. I received a call from the mechanic who said he checked the oil, gas, and air filter and that he got it to run for 10 minutes and that the lawnmower worked perfectly and that I should come pick it up. I said that I know it will run for 10 minutes. However, their "Guaranteed to Start" lawnmower won't restart after 10 minutes and that I wanted a refund because I don't expect to pay $500 for something that doesn't start after 10 minutes. He said that it works as designed and that I should come pick it up. - So, it's designed to start, run for 10 minutes and then not be able to use it again? I'm not sure how other people mow their lawns, but I've never mowed my lawn for only 10 minutes a day, and when something says it's "Guaranteed to Start" I expect it to start again after dumping the grass clippings from the bag. I also don't have space at my house to keep 10 lawnmowers so I can mow the entire lawn at one time, (not to mention the required $5,000 investment to do so.) So as of now Ace has the 10 minutes lawnmower with the receipt, but won't issue a refund for the return. I contacted Toro who said I would need to ship it to their Service Center with the original receipt for inspection before they would discuss my cost of repair for "Warranty" work. You know... typical after you use their product for 10 minutes. Maybe the $6 worth of parts are covered but shipping, mechanics time, etc. is on the purchaser. I don't expect to pay $200 to repair something I JUST PURCHASED as BRAND NEW. If you've gotten this far: - This location is super convenient, and the staff (with RARE exception) has always been SUPER friendly and helpful - including the mower mechanic who called me. Even when they didn't stock what I was looking for. Lots of good things to say... EXCEPT when it comes to the "10 Minute Mower".

    Costco - @Costco Hawai'i Kai; 12/13/2024. Needed more of these, Kirkland Doggy Pads 4 our Anela Bella. Such a great price 2, $16.49 for 100 Pads!

    Costco

    (520 reviews)

    $$

    Hawaii Kai

    One of the first stops to any trip to Hawaii is to load up on supplies at Costco to bring back to…read moreour hotel. We arrived Thursday afternoon, and to my surprise, it wasn't busy at all. Huge parking lot, easy to navigate and only less 15 minutes away from our hotel in Ko Olina. The fun part about going to Costco's in other states is to see how localized some of the selection is. While they had your standard costco stuff, the one thing we always come for are the shrimp chips and the Cookies in Paradise Furikake mix. No shrimp chips unfortunately, but they had hella bags of the furikake mix, which we bought multiple of for the trip and take home to family. It's easily one of my favorite snacks of all-time and we've struck out the past couple trips to Hawaii so it was nice to see it's fully stocked here. Bummer that they don't have anything special at the food court, but other than that the Costco was neatly organized and had exactly what we needed when it came to buying waters and alcohol.

    Outstanding customer service at Costco Wholesale Hawaiʻi Kai ! I recently had to return a Ninja…read moreSmoothie Blender because it was leaking. The customer service clerk had trouble locating the purchase in my receipts, but Corey, one of the store managers, stepped in to help. Corey was incredibly patient, professional, and determined to figure it out. He took the time to search for the item and successfully found my purchase information. Thanks to his amazing customer support and true aloha spirit, the return process became smooth and stress-free. I ended up purchasing a brand new Ninja Smoothie Blender from Costco, and I'm so happy with the experience! Big mahalo to Corey for going above and beyond with kindness, patience, and outstanding customer care.

    Hardware Hawaii - buildingsupplies - Updated June 2026

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