Hanny's staff provide excellent counsel, service, and quality clothing. They know my style…read morepreferences and sensibilities and cater to them. Their staff have unmatched experience and I trust them.

I would give Hannys and their staff ten stars. Excellent variety and quality of products but the…read morecustomer service is what really sets them apart. Tim and his associates are knowledgeable, accommodating and helpful. He suggested a different suit jacket size and pant size for my husband which turned out to be a much better fit. We really appreciated his expertise. In our opinion, it is the best overall Mens store in Rochester.

It was time to order my first suit, and after reading some reviews, I chose Knights Chamber in the…read moreRochester Galleria. First impression? Greeted warmly at the door, Bryce asked a few questions and then showed me to the general area where suits were - and then helped me choose what ended up being a fantastic suit. He was incredibly knowledgeable, asked great questions, and gave me options every step of the way. From choosing fabric and color to fit and tailoring, he was professional and had a genuine passion for old-fashioned customer service. My suit had to be ordered, and it arrived ahead of schedule - Bryce made careful notes for the final tailoring, and the suit went off to be finished. It was ready just a few days later - the fit and finish were even better than promised. I also selected a hand-made tie and an Irish linen pocket square, and picked up a beautifully fitted shirt as well. I cannot speak highly enough of the attention to detail and customer service that Bryce provided. As an added note - my wife saw that one of their Robert Graham shirts had caught my eye...which ended up being a present for me a few days later. I'll be back!

I loved shopping at this store. If you like quality men's clothing you will like this store. The…read moreselection is broad and the service is excellent. They have something for everyone. I live in California and this store is as good as any that you will find there.

Very limited selection of women's plus size. Actually, limited selections in most departments; i.e…read more handbags, kitchen, etc... Staff were friendly but usually just around the registers. The store was clean.

Before this store was Macy's, it was Dayton's. I didn't really shop at Dayton's. It then changed to…read moreMarshall Fields. Same thing. I didn't shop there, either. My love for Macy's happened years after I had left living in Rochester. I like that there are always sales going on. Macy's ignited my love for Style & Co. clothing and Kipling handbags. I decided to check out this Macy's. I had never been since it became one. The women's washroom has a couch when you first walk in, which looked classy. The washrooms need better maintenance, though. The stall that I was in was great. I can't say the same about the one next to it. I liked the sale happening on ugly Christmas sweaters. 70% off them is a great deal if you plan on wearing it to the company Christmas party and winning the ugly sweater competition. There are a number of them that will get you that crown or tiara. I loved hitting the Kipling handbag section. It had heavily reduced items. I also saw a bit of a shift with its signature monkey, from the fuzzy one on each back, to silver ones. The fuzzy ones are iconic and cute. The silver ones are definitely easier to clean and maintain. I didn't buy anything, but I loved looking at merchandise that I like, including jewellery. I'd come back and hope that they do something about the washrooms. (25)

I recently took my five year-old granddaughter to this location, looking for new shoes. The staff…read morewere all very friendly, the store was clean and we just had a great experience. The sales person helping us was so sweet to my granddaughter. They always have great sales and I love looking at their clearance rack. I've never had a bad experience in the store. Thank you for the great customer service!

We were at the Rochester SE store. The group of young clerks couldn't have been nicer or more…read morehelpful. Nathan checked us out, he was efficent, helpful and fun to visit with. Still makes me smile.

I visited this unique store in the Galleria at the time of the winter sidewalk sale and came across…read morethe cutest selection of shoes, clothing, jewerly and everything in bewteen. And one of the most outstanding clerk that I have come across ever in the Rochester retail mix,she was a hoot! Purchased A mix of things that I have totally enjoyed and have had comments on. Absolutely enjoyed it, and will definitely return again. Jan C.

This store formerly called Exquisite Leather and Luggage STOLE OVER $300 FROM ME. I purchased 3…read moresmall leather purses and specifically asked and received permission to return them by a date beyond the usual return date. Upon my return of the purses within the allotted time, the clerk gave me a hand written receipt showing the purses were returned and also showing my purchase that day of a pair of shoes. The returned purses were to be credited against the shoe purchase. By mistake the clerk charged me again for the returned purses as well as for the new shoe purchase. A few months later when I realized what the clerk had done, I brought the handwritten receipt into the store, and a copy of my credit card bill. I explained the lack of credit for the purses and that they had been again charged to me a second time. The manager that day accused me of stealing the purses and shoes despite my showing the handwritten receipt from their store signed by their clerk and my charge card statement. The manager refused to give me my $300 plus, or a credit or the purses back. The returned three purses were all visible in the store that day. When I talked with the owner she lied and said she had no way of checking her inventory to see whether or when the purses were returned. So she too refused to refund my $300 plus, give me a credit or give me back the purses. The owner also said since I had not brought this to her attention earlier, even if I was telling her the truth, she would not give me back my money, a credit or the purses. Even a year later I noted the store still had two of the purses for sale which I had returned. The clerk told me they had only originally ordered one of each purse and these were from the original order not reordered by the store. That is these two purses were the ones I had returned which the owner said she had no way of tracing. LIES AND FRAUD were all this store was good for.

All I can say is this place is very racist. Worst service…read moreever. I'm a colored women and so are multiple of the works but that didn't stop them from being rude so disappointing.

I had a few clothes that I wanted to try on and one of the employees (Amber, with purple hair)…read morenoticed my style and asked if she could give me some suggestions! All the clothes she showed me were amazing, and the staff was very very friendly.

If you're a fan of Crit Role like me then this place is awesome. What i'd advise is check out their…read moresched on their site because you can find out a lot of different things are going on. I do wish they'd run west marsh regularly but this place was the best place prior to me moving out and i recommend it!

Great staff, plenty of gaming room, and a growing selection of games, miniatures, and gaming…read moreaccessories. This place is everything a game store should be. There are regularly scheduled gaming events, focusing on miniatures, card games, etc. Check out their website for the schedule.

I dropped my dirtbike tire off to get the tube replaced because I had a flat tire. it was there for…read morethree weeks and I called them every week multiple times to see if it was done because I didn't hear anything. nobody answered the phone and the one time they did they put me on hold and then hung up and their voice box is full, so you can't even leave a message.I ended up just going in person asking it was done. they got it done in less than a week and was just sitting there for 2 1/2 weeks. As soon as I put the tire on my bike, the tube popped again. I took a look at why it popped so fast and the tube was covered in nasty grease and mangled with no rim tape on the rim!!!! no wonder it popped so fast you use grease that slips and no rim tape 0 out of 10.

My husband took our snowblower and lawn mower to them, and they did a great job fixing them both up.read more

In for medical care and stopped by this shop. Purchased a jacket and shoes. Was told by the lovely…read morelady that if I didn't take the box, they would not be returnable. I took the box and this morning, the fit was much different. The jacket did not fit right when tried on with a normal, fall shirt. Went back to find another staff member (NOT a people person) and am told NO REFUNDS. There wasn't much in that store for my style or size and she refused to give me a dollar of my near $400. Store credit was it. I searched for an hour and ended up just getting things to total my return. This lady was awful. I am in town for medical reasons, I will not be returning so the 1 year credit was no good. There is nothing posted in the the store that states NO REFUNDS. NEVER again. My receipt had my card receipt stapled over the top of the policy so I never saw it. I would never have made the initial purchase.

Shop the clearance rack and this store is a hidden gem. Otherwise it's really pricey. Really cool,…read morefunky eclectic clothes and shoes give it 5 stars. What knocks it down to a 4 Star is the full price and a lot of dry-clean and delicate washing items. But worth the hassle of special care items for a cool accent piece. Staff was super helpful. If the prices were more reasonable and the clothing was more washable my whole wardrobe would come from here.