No Regrets! Free loaner car and will deal with your insurance company from beginning to end. No out of pocket expenses. read more

Talent Auto Body Shop - The place my truck goes for repairs - Body Shops Near Me - Cicero, Indiana

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*see photos below** I had an extremely disappointing experience with Talent Autobody Repair Shop, and I want to share all the details so others know exactly what to expect before trusting them with their vehicle. 1. New Damage While in Their Care My Range Rover was in the shop for front-end repairs after being hit by a Duke Energy truck. This was straightforward insurance-covered work, and there was absolutely no reason for anyone at the shop to touch my back seats. Yet, when I picked up my car, I noticed my rear seats had been folded down. Once I put them back upright, I discovered deep impressions in my leather -- damage that was not there before. This clearly happened because someone folded the seats down without clearing items off first, crushing them into the leather. 2. Lack of Accountability When I spoke with the owner, John, about this, he had no explanation. I asked if he checked cameras -- he said he doesn't have cameras in the repair area because he "trusts his guys." I asked if he spoke to his employees -- he said none of them had any idea why my seats were down. The fact is simple: my car was in his shop, and this damage occurred while it was under his care. On the phone, I explained that they had intentionally moved my dog's car seat off the back seat in order to fold them down, then placed it back afterward. Instead of owning up, he tried twisting my words, saying "Oh, I didn't know you had a kennel sitting on the seats," clearly implying my dog's "kennel" caused the damage, not his employees folding the seats down and smashing everything. I had to correct him -- it wasn't a kennel, it was a lightweight dog car seat weighing maybe five pounds. Not only was it unprofessional for them to be in my backseat at all (when only front-end work was being done), but they didn't even have the courtesy to move my belongings before folding the seats. The fact that the owner tried to spin this back on me was insulting and unprofessional. 3. Delays and Inconvenience It took them three weeks to arrange for the leather to be repaired (outsourced to another company). During this time, I asked about a rental or loaner. They said yes, but when I showed up, the only car they offered was a bright blue vehicle plastered with huge decals reading "Courtesy Loaner" and advertising Talent Autobody. I explained that I work with high-end clients and cannot show up in a car like that. The owner's response: "You didn't tell me decals would be an issue." No customer should have to specify that. Offering only a company-branded advertisement car as a loaner was inconsiderate and unprofessional. I had to scramble last minute to arrange my own transportation. 4. Poor Communication and Final Result After weeks of waiting, I finally got a call saying my car was ready. I asked how it looked -- the owner said "great." I asked if he could send me a photo before I made the trip, but he refused, saying he didn't have the ability. I asked if he had a phone -- he admitted he had a personal phone but not a "company phone." That excuse was absurd. In today's world, any professional shop can and should provide photo updates when asked. When it came time to pick up my Range Rover, they hadn't even been able to get all the impressions out of my leather seats. At this point, the owner told me he was "done with this" and had already "done more than he should have." That comment alone proves he does not take accountability for damages that occur at his shop. I have clear documentation -- photos of the damage, and a video after their so-called "repair" -- showing the impressions were never fully fixed. Bottom Line This shop damaged my vehicle, avoided accountability, wasted weeks of my time, offered me an embarrassing advertisement car as a "loaner," twisted my words to avoid responsibility, and ultimately gave up before the problem was resolved. At every step, I was met with denial, excuses, and a complete lack of professionalism. And this is just some of what I experienced while dealing with the owner of this company. If you value your vehicle and your time, I strongly recommend you look elsewhere for autobody repairs. Talent Autobody Repair Shop caused me far more stress and frustration than the original accident did. read more

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I have an older car that is not commonly seen, so the guys at Talent had to do some creative searching to find the necessary parts to complete the repair, which they did admirably. They even took the care to polish the old headlight cover to match the newly-installed one! I'm very pleased with how the car looks now; I'd definitely use their services again if it was necessary. read more

A very professional staff and shop.. My purpose for stopping at this Cicero body shop was to get an estimate or evaluation regarding two left side door moldings that appeared loose in the middle area of the molding.. Jim Hall whose card suggested he was manager assisted me and after observing and discussing possibilities , Jim just pulled out the one on Drivers door and hit it with the side of his fist and popped it back in place.. The same process was applied to the rear door and they no look great.... The best part.... FREE/ NO CHARGE!!!!! As a retired Insurance Adjuster... Would certainly recommend Talent AUTO BODY in Cicero , Indiana read more

They were honest, reliable and I would definitely be back. I think you also get a discount if you pay cash to save on the 3.6% credit card transaction charge. read more

My 2012 Fiat 500 pop was side swiped in a parking lot leaving some dents and scapes. Just got it back from Talent and it looks BRAND NEW. The repair and paint is perfect! And they cleaned it up for me!!!! Highly recommend!!!! read more

This is a great business in a small town! Small town but huge work done here! Employees are amazing and the new owner is working hard to make this place even better! Fist bump to talent auto body and paint read more

Talent Auto Body Shop - The good hard working body shop of Cicero! The employees here are amazing and very friendly and do such great work! - Body Shops Near Me - Cicero, Indiana

Exceptional service and VERY happy with the work they did. It was ready when they said it would be and they took care of contacting the rental car company for me. It was like a well oiled machine. I cannot tell at all that my car ever had the dent and paint issue. Thank you so much Talent Staff! read more

Talent Auto Body Shop - Before repair - Body Shops Near Me - Cicero, Indiana

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The work was good but the management were not very nice. In fact the management were mean. When it came time to pay they added 4% to use a card. I asked if this was disclosed before work began or if there was a sign, the manager no on the sign and said "oh well". read more

Couldn't ask for better service and reliability in a company. Thankful to find such quick and friendly service in a small town.