Reliable service. Had 24 hour care set up for my Dad who has dementia/Alzheimer's and the care…read moreproviders were good at keeping him calm and making sure they knew where he was, especially if he wandered outside. A few care providers did not do what they were supposed to do and they were quickly replaced with more reliable options. The person that schedules the care shifts (Nicole) is very reliable and was extremely patient/flexible with me even when I was irate at times.

I worked with Sina for a little bit and she was amazing! Even the clients she has were great! She's…read morean amazing boss with a growing business.

Right at Home is a professional home care agency that I highly recommend. The experienced…read moreadministration, care coordinator and caregivers are truly passionate individuals who have made it possible for our elderly family member to return home and continue to thrive since a recent major surgery. The communication, services and level of expertise offered are just over the top and so appreciated.

This star system is inadequate to properly rate it…read more Most (not all) Springfield, MA HHA organizations are poorly run, do subpar recruiting and are organized by the seat of their pants. This one suffers from egregiously poor administrative communications, unprofessional demeanor and at times rude treatment. The one aide however was pretty good. Prompt, alert, attentive, amiable and thoughtful. My parent at 100 needed this kind of support. Unfortunately , the administration and ownership are non responsive and don't think about serving client needs, just their own. I spoke with the Owner Bill who was obdurate and passive aggressively uncommunicative about their inabilities to provide services. Probably knowing that now is a blessing in disguise. This should be at the bottom of anyone's list. Agency = zero stars, Aide = 4

I live in Western Ma, this company is good, not awesome but good. My mom has this company and two…read moreof three PCA's were great, one came and sat on her phone all day, the first woman my mom always looked forward to her visit, she was very well liked and respected. Unfortunately, she had to leave to her own health issues. The second one we have now, is awesome. All of these companies have a very difficult time finding quality care workers, but how the company handles the bad ones is key. There can be a lot of scheduling issues when new clients are added or one passes aways, workers time out due to family sickness, kids' daycare etc., can also play a part in call outs, but we never had an issue without a solution offered. My mom rarelly leave the home so it usually isn't an issue. I think too many of these companies hire warm bodies and that does nothing to help our elders, there is always going to be a bad egg employee, you can't win them all, but this one has been wonderful.