The service here was excellent--fast, professional, and very accommodating. I had completely…read morecracked the front screen of my new iPhone, with streaks of light running down the center. They quickly ordered the correct replacement screen for my model and had me back in just two days later to complete the repair. After the fix, my phone did show a notification stating: "Unknown Part: The display for this iPhone is not recognized. An Apple Authorized Service Provider can repair or replace the display to restore full functionality." Personally, I see this more as Apple's way of limiting repair options rather than a reflection on the quality of the work. The shop was able to work around the notification/issue, and restored my phone so that it was fully functional again. Of course, if you have the budget to go directly through Apple, that will always ensure an original part and complete manufacturer support. But for those of us who can't afford to replace a device every time life happens, this repair was a reliable, cost-effective solution.

#UPDATE After a little over a week of use. The caveats below…read morestill persist. One thing I've also been noticing is my screen will sometimes lag heavily. This goes for watching a video as well. Video will be choppy/laggy and this never happened to my original screen. Sometimes if I charge my phone and play music and use Apple Maps, the screen will also lag heavily I'll. Again this never happened with original screen. I've also noticed greatly that my battery % is being drained a lot faster. Even if it's regular use like how I did with my original Apple screen. I suspect it's the aftermarket screen. However, the 4 star review will still stay. Just an update. Will probably buy a new phone soon but this is still decent for $85. Great customer service. Fast service. I replaced my iPhone 15pro screen due to cracked screen. The only downside that resulted in 4/5 star is the aftermarket screen. It's great for a quick on the go if you don't want to spend $180+ for an original screen. The lighting on the aftermarket screen does have a light blue led color to it and it is not as vibrant as an orignal Apple screen. This you can tell. I don't mind this as my eyes will get adjusted to it. However, my biggest gripe to where I can tell a big difference on is the lag input on swiping. Just swiping the Home Screen to the next screen, the apps become blurry and it isn't a smooth transition. Another, big issue is the touch screen. I did put another screen protector layer on top of the new after market seal (the seal is part of a warranty depending on if it breaks or not). So I decided to try and protect my screen further. Upon doing so, I can tell a big difference in typing my letters especially the letters to the side of the screen "A a S P L & backspace". I now have to press my screen ALOT harder to register the letter I want. I find myself having to backspace and retype my words a lot more as pressing the letters do not register sometimes. Sometimes swiping from bottom screen up to close an app also does not work and I would have to press my screen hard to swipe up. Overall, this is a good purchase for a quick $85 on the go. If you do not mind the caveats I have listed here (maybe it's just my screen) then $85 is great. Other than that, you may want to spend more and get an original Apple screen.

Andi went above and beyond trying to accommodate my needs. He traveled quite far to pick up my…read morephone because I couldn't take it to him that day and we didn't want to wait any longer for water damage to get worse. He also gave me the best price and most fair service in comparison to to other store I called before him. I would highly recommend him.

Great service! Good communication. I recommend Andy. He'll even deliver to you. He's starting…read moreup a new business and we all should give him a chance.

I went to NEO Phone Repair (inside 99 Ranch, near the hot food side) because I thought I had two…read morebroken camera lenses on my phone. They told me to bring it in and said it would take about 25 minutes. When I came back, they explained that it wasn't actually my phone's lenses that were broken--it was just the lens protectors I had forgotten I had on. Instead of charging me for unnecessary repairs, they simply replaced the protectors and only charged me for that. I really appreciate their honesty and integrity. They could have easily charged me a lot more, but instead, they saved me money and gave me peace of mind. Hard to find service like that these days! Highly recommend NEO Phone Repair if you need trustworthy and reliable phone repairs.

Service was great! Came here to replace iPhone screen and charging part. Since it's an older…read moreiPhone, they had to order the parts and wouldn't be here for 5-6 days. Got a call the next day. parts came in early. Took about 30 minutes for them to replace both parts.

Super helpful and quick. The customer service was great as well, I just walked in and within 5…read moreminutes they solved my issue!

A few months ago I gave them a unusual challenge I suppose with a broken LCD dashboard for a…read moremotorcycle that just needed a screen replacement. They were able to open it but thats where the service stopped. I got my LCD back opened and paid for the labor. I was told they would look for a replacement LCD for me but never did. I called to follow up and just end up giving up and completing the fix on my own. On the plus side, I learned how to repair my own LCD dash so thats a plus.

Wonderful, prompt service to fix a cracked 17 Pro screen. Friendly, easy sy to work with. Got me…read morein and out in less than an hour.

amazing customer service must come here to repair any phone or technology you need to fixread more

Easy peasy! Zane took really good care of my phone and got it back working in just a couple of…read morehours. We used Asurion insurance through our carrier, and they immediately fixed the phone same day.

Very disappointed in my experience. I received a phone call that my device was ready for pickup, so…read moreI went to pick it up and paid the pick up fee. I noticed the joycons attached weren't mine, so I gave those back immediately. Admittedly I should have looked at things more thoroughly, but they were about to close and I was in a rush to get home. Once I got home, the real problems started. The Switch will not power on. I gave them a working device that would charge if you jiggle the cable back a little bit, and after paying them and not having a Switch for several days, I now have a Switch that will not power on AT ALL. As I was troubleshooting it to figure out why on earth they'd return me a device that wouldn't power on, I noticed that a crack on my Switch housing was missing, which seemed very unusual because I only paid to have the USB-C port replaced... So then I went poking around in the device itself, and it had a copy of Minecraft inside AND there's a sticker on the back with someone's name on it.... not mine. Seems like whatever happened, they got our Switches mixed up, so now this woman has my Switch (and has probably factory reset it by now) and I have hers. THANKFULLY most of my saves are in the cloud, so the only true loss in all of this is my pokemon saves, since those won't let me backup to my memory card and/or the cloud... but ugh that's still quite a few hours of lost playtime. I'm sure Asurion will repair this one, too, and get it to power on since I guess this is my Switch now and the repair is covered by warranty and I suppose having a Switch that doesn't have a crack in the housing is a win.. but yikes, now I have to go through all this hassle to get this woman her copy of Minecraft back somehow.. and I still may never be able to, so she'll just be out her game and have to buy it all over again. :( EDIT: So I got my Switch back and now it's even worse. Not only does the USB-C port *still* not output video, but now the left rail also won't charge my joycon, so after paying for a repair I actually. have a less functional device than I started with.

i would definitely recommend others to come here. fast service, very friendly and even stayed after…read morehours just to finish with our phones. Didn't feel rushed at all. This is my go to spot forsure.

Dariy was super helpful and saved me money instead of fixing my phone screen he saved me by selling…read moreme a better phone! He could've just took my money because I was pretty desperate to get my phone screen fixed. Thanks Dariy! I would absolutely recommend Hot Tech Repair if you're in need of any repairs to your cellphone.

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

These guys offer great service, my buddies Xbox was brought in with a busted HDMI and they realized…read morethe whole motherboard needed replacement and they got it all handled!

I think at some point I gave up on my pc build and wanted to tear every piece of my hair off. I met…read moreAnthony through sheer luck at the right time during this moment. I ended up bringing my pc to him to troubleshoot some more, and even then, he tried his best until he recommended to finally try another solution, which I would have never by myself, mind you. I'm glad he did, now my pc is upgraded and runs better than ever, and I am super grateful he spent a whole lot of time just to get every detail done correctly. Got something that needs fixing? Go here, you will not regret it. Reliable, thorough, and excellent service. Thanks, Anthony, I'll be back with my Xbox c:

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]