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    Tally Eyeglassery

    5.0 (6 reviews)
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    Services - Tally Eyeglassery

    Retinal imaging

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    Recommended Reviews - Tally Eyeglassery

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    11 months ago

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    1 year ago

    Great place to go get contacts and never have to wait long to be seen. 100 percent would recommend.

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    1 year ago

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    2 years ago

    Dr. Erin Neal and her staff are phenomenal. They are extremely professional, helpful, and show that they care about their patients.

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    1 year ago

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    2 years ago

    I enjoyed my visit at Tallahassee Eyeglassery! Everyone was super friendly and helpful during my entire visit.

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    Big Bend Family Eye Care

    Big Bend Family Eye Care

    4.1
    (22 reviews)
    5.3 mi
    $$

    Considering I've been going to the same practice for the last 20+ years, I think Big Bend Family…read moreEye Care did pretty well attending me on my first visit. First and foremost, they took my insurance, well my prior vision insurance (as my company now changed insurance this year, but that's another conversation for another day), and that in itself is a godsend. There weren't a lot of practices taking my insurance. Then, there's the caveat that the ones that were weren't taking new patients, and if they were, it was quite some time ahead. Big Bend managed to get me in within a couple of weeks for my annual check-up. That said, finding this place was a little difficult as the GPS did not want to cooperate. Luckily there are big signs outside that are easy to see. Everyone at the office was really nice, but more impressive still is the fact that I did not have my pupils dilated given all the new technology they have. I walked out of there with my prescription for both glasses and contacts sans problem. They even recommended a LASIK place to me. Overall, I liked my experience there. Dr. Malone was personal and professional, and she just made me feel at ease. Here's hoping my new vision insurance is taken by them when the time comes. I don't want to go through the ordeal of finding another eye doctor in Tallahassee.

    I want to write an honest review that doesn't sound like I'm lashing out -- but I am frustrated. I…read morefeel like any time I bring up a concern, my doctor seems offended or dismissive, and that makes it hard to speak up. I'm a computer programmer and stare at screens all day. I get frequent headaches and often feel like I'm straining just to see text clearly. During eye exams, when I say that none of the lens options look sharp, she still chooses the one that's closest to my old prescription -- saying she doesn't want to "make my eyes worse" by increasing it. But if I'm constantly straining to see, doesn't that make things worse too? I've had a lower-strength prescription in the past that gave me better clarity than what I have now. perhaps the eye straining is what is making it worse. but to her, she says it's still the same. I don't want to ignore her advice, but I also don't want to keep walking away from appointments feeling like I'm not being heard, and again needing to strain my eyes until next year where the same thing happens all over again. I'm considering seeing another doctor just to get a second opinion.

    Photos
    Welcome to Big Bend Family Eye Care!
    Welcome to Big Bend Family Eye Care!
    Big Bend Family Eye Care
    Big Bend Family Eye Care

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    Eye Associates of North Florida

    Eye Associates of North Florida

    2.3
    (43 reviews)
    4.5 mi

    Dr. Ko is amazing. She is very kind and empathetic. Unfortunately, the office staff are the…read moreopposite. They are quite arrogant and uncaring. It took me three months and multiple phone calls to recover a refund to an overcharge on their part. To the front desk, you are literally just another number.

    Absolute incompetence. Avoid this circus at all costs…read more Poor billing department, abysmal staff, and zero professionalism. My appointment was scheduled for 3:00 PM. At 4:40 PM--after I had been waiting for nearly two hours--they finally informed me that the equipment needed for my appointment was actually at their satellite office, and that I would have to reschedule. Absolutely ridiculous. It is an actual cast of clowns working here. They seem to think saying "sorry" is some magic spell that absolves them of any basic professional responsibility. But it doesn't end there. My billing and insurance have always been completely consistent, with the exact same copay amount for years. During this visit, the receptionist literally started gossiping about my account to another staff member right in front of me, as if I weren't standing there. Apparently, they updated their billing system, and my summary of benefits for my ACA Marketplace (CHP) insurance plan hadn't transferred over properly. Instead of sorting out their own technical glitch, the billing staff member (a blonde female) refused to let the appointment proceed unless I paid a surprise "past due charge." Refusing care over a system error is incredibly insensitive, especially given that the patient is a glaucoma patient dealing with high eye pressure. I asked for an itemized bill so I could take it home to review, verify, and pay via check if the charge was actually valid. They printed the bill, but rigidly insisted I still had to pay the mystery balance right then and there to proceed with the visit. And the ultimate punchline? They couldn't have provided the medical service anyway because the equipment wasn't even in the building! The billing department simply refuses to do their job. They won't call the insurance company to fix an obvious error in their own system because it's easier to lazy-load the labor onto the patients, forcing us to call and track down an updated summary of benefits for them. Avoid this place at all costs if you have a choice. Between the massive wait times and the complete lack of communication between departments, I was coerced into paying a bogus past bill that didn't apply (my specialist copay is clearly printed on my insurance card, and I have years of consistent payment history here). To top it all off, we left without even receiving the medical care we scheduled. If any malpractice or consumer rights lawyers see a case here, let me know.

    Photos
    Text EYEAOT to 20673 to receive special offers and promotions from Eye Associates of Tallahassee!
    Text EYEAOT to 20673 to receive special offers and promotions from Eye Associates of Tallahassee!
    Eye Associates of North Florida
    Eye Associates of North Florida

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    Hatcher Opticians

    Hatcher Opticians

    2.6
    (20 reviews)
    3.5 mi

    I don't typically leave reviews, positive or negative. My experience at Hatchers was so poor, I…read morehave decided to share one here. Had an eye exam to update my glasses and contact prescription back in November 2025. Exam went fine, doctor was knowledgeable and friendly. It only went downhill from there. Once I went out front to order a free trial of contacts, I was told they would come in 2-4 weeks and I would be contacted when they arrived. Four weeks go by, no contact, no big deal yet, I reach out, he says they will check on it and call me back with an update. One week later, no call back with an update. Wait another week. Still no call back. I call again. Claims he does not know what happened, will order more. I wait another 4 weeks, no contact from Hatchers. I call back, am told that he does not know what is going on, will check with the vendor and order another pair. I make him promise to call me back within 3 days to give me an update on the situation as I am getting frustrated in this repeat situation, which he agrees to do. Waited three days, no call back. Waited a full week. No call back. It has now been several months since I ordered a free contact trial. I decided to go in to the store in person sometime in March or April to try and sort it out in person. I talk with the man at the counter again explaining that I am very frustrated with the situation. He says that the pair ordered should be coming, but can provide no information regarding its shipping status. He says he will order me another free pair for my troubles. At this point, I have no idea how many pairs have been ordered. Five maybe? and yet none have arrived. I wait another several weeks in hopes that it has actually been taken care of this time. Nothing. I don't know why it took me so long to give up and move on but I finally went to the store today, one last time, to see if my contacts had arrived. If not, I was going to cancel my order and move on in hopes I did not waste my ability to get a free pair of contacts through my insurance. In the store there are two people in front of me "in line". I wait patiently for my turn. My presence was never acknowledged as I waited for 30+ minutes for assistance. As I wait, and watch him serve the other customers, he is able to multitask and take numerous phone calls, but he is unable to even ask what I am in for as he is working on the computer to help other clients. It just makes me feel like I would get better customer service as a call in than a walk in. However, I can't accomplish anything calling in either. He finally gets to me, and has to search the computer for 10 minutes just to figure my situation out. I don't understand why it takes 10 minutes to figure out if something has arrived or not, especially with the history that we have established at this point of ordering pair upon pair of contacts. He goes and searches for my contacts and finds two pairs. He then stated that he was waiting until my box of contacts had come in before contacting me. AT NO POINT did I ever order a box of contacts! In what world does it make sense for me to order a box of contacts in which I have not even received the trial pair for, on a new prescription and a new type of contacts. Let alone the fact that every conversation I had with him was about receiving my trial pair. This is point that the vibe shifted from feeling incompetent to shady. For all I know my contacts may have been sitting there in the office for weeks or months. The previous time I went in, he did not physically check anywhere to see if my contacts had arrived. Just fumbled around on the computer for 10-15 minutes stating he did not know what was going on. It took over 6 months to receive my contacts! 6 MONTHS! And at NO point did anyone make a proactive effort to inform me of what was going on or that they would be coming soon, or why they were delayed or anything. Every step of the process was like pulling teeth to get information and actually get my contacts. Shame on me for waiting so long to go eleswhere. At best, everything after the eye exam portion was utterly incompetent, at worst it was knowingly deceptive or shady. I will not be returning.

    I have been a loyal customer for years. Optometrist is great and doesn't make you feel rushed or…read morelike you're "failing" a test. Mike is also great but he does need some help. He's very attentive when you have his attention but he's often serving too many at once. I think a new face out front to assist is long overdue.

    Photos
    Can't miss their sign. A couple of blocks past TMH.
    Can't miss their sign. A couple of blocks past TMH.
    My favorite sunglasses that fit over my glasses. More stylish than those they give you after your eyes are dilated.
    My favorite sunglasses that fit over my glasses. More stylish than those they give you after your eyes are dilated.
    Hatcher Opticians

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    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    2.5
    (21 reviews)
    2.3 mi
    $$

    1 Star Absolutely…read moreterrible experience at the America's Best Contacts & Eyeglasses location in Tallahassee. My contact lenses were delivered to the store today via UPS, and I even had proof of delivery. To avoid any issues, I called the store beforehand and an employee confirmed my contacts were ready for pickup. So I drove to the store based on that information. When I arrived, the staff suddenly claimed the contacts weren't there and even suggested UPS must have delivered them to the wrong address. An employee named Latoya was especially rude and dismissive. Instead of trying to help resolve the situation, she said they shouldn't have even told me the contacts were ready because even if they are delivered, they "haven't processed them yet." So apparently customers are supposed to magically know that "ready for pickup" doesn't actually mean ready. After wasting my time and sitting there while they searched around, they eventually found my contacts in the store the entire time. So the problem wasn't UPS like they initially claimed -- it was their own disorganization. No apology, no accountability, just attitude. If you value your time or basic customer service, I recommend going somewhere else for contacts or glasses.

    I went to this location almost 3 weeks ago. The lady at the front desk was very nice, but the…read moreamount of time I spent was almost 3 hours. Just for the eye exams. There were only 2 people ahead of me, but the wait for the teledoctor was ridiculous. I had asked them to send it to a location in New Port Richey, I got a call from the NPR location saying it will be ready in 2 days, then get a call 10 mins later from a location in Tampa saying my glasses were ready. Apparently they were sent to NPR and then sent to the Tampa location. Now I have to wait for them to be sent back to the NPR location. Overall for the price and the time I have waited, this place is not worth it.

    Photos
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses

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    Tally Eyeglassery - optometrists - Updated June 2026

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