My case management client and I have been trying for months to schedule a vision appointment for…read moreher and her children. Every single time we called, we confirmed that this office accepts Medicaid. They repeatedly told us they did. We were also instructed to call back on the first of every month to try to get an appointment. We did exactly that--twice--with no appointment available. Then we were told to call back on the 8th. Today we set aside time once again, called as instructed, and were suddenly told they don't accept Medicaid at all. This is after months of being assured they did. It's extremely frustrating, a complete waste of time, and unacceptable for a provider that is still listed on the Medicaid provider list. I have documentation showing they previously confirmed Medicaid acceptance, so this isn't a misunderstanding. I will not be recommending this office to anyone in the Tallahassee area, and I will also be notifying Medicaid so they can be removed from the provider list.

The business is good it's just the lady at the front desk is so rude she Has an attitude problem…read moreand she should leave her problems at the house not to bring it to work with her bc everyone is not her problem everyone has a life to live no time for karma at work but other than that i love the service

Considering I've been going to the same practice for the last 20+ years, I think Big Bend Family…read moreEye Care did pretty well attending me on my first visit. First and foremost, they took my insurance, well my prior vision insurance (as my company now changed insurance this year, but that's another conversation for another day), and that in itself is a godsend. There weren't a lot of practices taking my insurance. Then, there's the caveat that the ones that were weren't taking new patients, and if they were, it was quite some time ahead. Big Bend managed to get me in within a couple of weeks for my annual check-up. That said, finding this place was a little difficult as the GPS did not want to cooperate. Luckily there are big signs outside that are easy to see. Everyone at the office was really nice, but more impressive still is the fact that I did not have my pupils dilated given all the new technology they have. I walked out of there with my prescription for both glasses and contacts sans problem. They even recommended a LASIK place to me. Overall, I liked my experience there. Dr. Malone was personal and professional, and she just made me feel at ease. Here's hoping my new vision insurance is taken by them when the time comes. I don't want to go through the ordeal of finding another eye doctor in Tallahassee.

I want to write an honest review that doesn't sound like I'm lashing out -- but I am frustrated. I…read morefeel like any time I bring up a concern, my doctor seems offended or dismissive, and that makes it hard to speak up. I'm a computer programmer and stare at screens all day. I get frequent headaches and often feel like I'm straining just to see text clearly. During eye exams, when I say that none of the lens options look sharp, she still chooses the one that's closest to my old prescription -- saying she doesn't want to "make my eyes worse" by increasing it. But if I'm constantly straining to see, doesn't that make things worse too? I've had a lower-strength prescription in the past that gave me better clarity than what I have now. perhaps the eye straining is what is making it worse. but to her, she says it's still the same. I don't want to ignore her advice, but I also don't want to keep walking away from appointments feeling like I'm not being heard, and again needing to strain my eyes until next year where the same thing happens all over again. I'm considering seeing another doctor just to get a second opinion.

This is bar none one of the best eye places in Tallahassee! Dr. Neal and her staff are down to…read moreearth with great personalities. Amanda in front is awesome and the best part is trust in your doctors and the staff running the office. Dr. Neal always makes you feel at home and is personally invested in great care for her patients. I would highly recommend this place to anyone you won't be sorry. Thank you Dr. Erin Neal and your staff.

Great place to go get contacts and never have to wait long to be seen. 100 percent would recommend.read more

Ironically, MyEyeDr, told me that they do not have an actual doctor at that location. I had a few…read morequestions that would easily have been answered by an actual doctor. The employees told me that they can only do the virtual visit. "If" they saw any abnormality or couldn't read the photos, they would schedule another appointment. This obviously would not be covered under my plan. This location has cut costs so low that MyEyeDr doesn't even have an actual Doctor

Horrible experience. Contact lens exam a few weeks ago took forever because it was a virtual exam…read morewith a remote doctor. Then the said they were ordering me a trial pair of contacts, which still haven't arrived. Worse yet, they filed multiple claims included one for glasses (that i never even ordered through them) preventing me from ordering glasses with my new prescription through my insurance. I called today and spoke to rude and clueless employees (yes multiple). Apart from picking up my trial lenses, I will NEVER go here again.

Made the appointment the day before and got into the office at 8:15AM, filled out a few forms and…read morewas starting the process about 8:30. They determined that I had cataracts in both eyes, the doctor explained to me what that meant and didn't pressure me to make a decision on scheduling a consult with the surgeon. I needed a form filled out for the DMV, which they promptly did. I needed set of glasses until my surgery and told the staff outside I needed a cheap set of glasses to walk out with, until the surgery, they complied. Except for no lolipop it wa prety much perfect!

Absolute incompetence. Avoid this circus at all costs…read more Poor billing department, abysmal staff, and zero professionalism. My appointment was scheduled for 3:00 PM. At 4:40 PM--after I had been waiting for nearly two hours--they finally informed me that the equipment needed for my appointment was actually at their satellite office, and that I would have to reschedule. Absolutely ridiculous. It is an actual cast of clowns working here. They seem to think saying "sorry" is some magic spell that absolves them of any basic professional responsibility. But it doesn't end there. My billing and insurance have always been completely consistent, with the exact same copay amount for years. During this visit, the receptionist literally started gossiping about my account to another staff member right in front of me, as if I weren't standing there. Apparently, they updated their billing system, and my summary of benefits for my ACA Marketplace (CHP) insurance plan hadn't transferred over properly. Instead of sorting out their own technical glitch, the billing staff member (a blonde female) refused to let the appointment proceed unless I paid a surprise "past due charge." Refusing care over a system error is incredibly insensitive, especially given that the patient is a glaucoma patient dealing with high eye pressure. I asked for an itemized bill so I could take it home to review, verify, and pay via check if the charge was actually valid. They printed the bill, but rigidly insisted I still had to pay the mystery balance right then and there to proceed with the visit. And the ultimate punchline? They couldn't have provided the medical service anyway because the equipment wasn't even in the building! The billing department simply refuses to do their job. They won't call the insurance company to fix an obvious error in their own system because it's easier to lazy-load the labor onto the patients, forcing us to call and track down an updated summary of benefits for them. Avoid this place at all costs if you have a choice. Between the massive wait times and the complete lack of communication between departments, I was coerced into paying a bogus past bill that didn't apply (my specialist copay is clearly printed on my insurance card, and I have years of consistent payment history here). To top it all off, we left without even receiving the medical care we scheduled. If any malpractice or consumer rights lawyers see a case here, let me know.

I have been a loyal customer for years. Optometrist is great and doesn't make you feel rushed or…read morelike you're "failing" a test. Mike is also great but he does need some help. He's very attentive when you have his attention but he's often serving too many at once. I think a new face out front to assist is long overdue.

I don't typically leave reviews, positive or negative. My experience at Hatchers was so poor, I…read morehave decided to share one here. Had an eye exam to update my glasses and contact prescription back in November 2025. Exam went fine, doctor was knowledgeable and friendly. It only went downhill from there. Once I went out front to order a free trial of contacts, I was told they would come in 2-4 weeks and I would be contacted when they arrived. Four weeks go by, no contact, no big deal yet, I reach out, he says they will check on it and call me back with an update. One week later, no call back with an update. Wait another week. Still no call back. I call again. Claims he does not know what happened, will order more. I wait another 4 weeks, no contact from Hatchers. I call back, am told that he does not know what is going on, will check with the vendor and order another pair. I make him promise to call me back within 3 days to give me an update on the situation as I am getting frustrated in this repeat situation, which he agrees to do. Waited three days, no call back. Waited a full week. No call back. It has now been several months since I ordered a free contact trial. I decided to go in to the store in person sometime in March or April to try and sort it out in person. I talk with the man at the counter again explaining that I am very frustrated with the situation. He says that the pair ordered should be coming, but can provide no information regarding its shipping status. He says he will order me another free pair for my troubles. At this point, I have no idea how many pairs have been ordered. Five maybe? and yet none have arrived. I wait another several weeks in hopes that it has actually been taken care of this time. Nothing. I don't know why it took me so long to give up and move on but I finally went to the store today, one last time, to see if my contacts had arrived. If not, I was going to cancel my order and move on in hopes I did not waste my ability to get a free pair of contacts through my insurance. In the store there are two people in front of me "in line". I wait patiently for my turn. My presence was never acknowledged as I waited for 30+ minutes for assistance. As I wait, and watch him serve the other customers, he is able to multitask and take numerous phone calls, but he is unable to even ask what I am in for as he is working on the computer to help other clients. It just makes me feel like I would get better customer service as a call in than a walk in. However, I can't accomplish anything calling in either. He finally gets to me, and has to search the computer for 10 minutes just to figure my situation out. I don't understand why it takes 10 minutes to figure out if something has arrived or not, especially with the history that we have established at this point of ordering pair upon pair of contacts. He goes and searches for my contacts and finds two pairs. He then stated that he was waiting until my box of contacts had come in before contacting me. AT NO POINT did I ever order a box of contacts! In what world does it make sense for me to order a box of contacts in which I have not even received the trial pair for, on a new prescription and a new type of contacts. Let alone the fact that every conversation I had with him was about receiving my trial pair. This is point that the vibe shifted from feeling incompetent to shady. For all I know my contacts may have been sitting there in the office for weeks or months. The previous time I went in, he did not physically check anywhere to see if my contacts had arrived. Just fumbled around on the computer for 10-15 minutes stating he did not know what was going on. It took over 6 months to receive my contacts! 6 MONTHS! And at NO point did anyone make a proactive effort to inform me of what was going on or that they would be coming soon, or why they were delayed or anything. Every step of the process was like pulling teeth to get information and actually get my contacts. Shame on me for waiting so long to go eleswhere. At best, everything after the eye exam portion was utterly incompetent, at worst it was knowingly deceptive or shady. I will not be returning.

The business does not accept most insurance. The glasses were very expensive and have broken…read moremultiple times. The lenses also delaminated.

Raphael was incredibly kind and helpful! I had ordered two pairs of glasses from a third-party…read moreonline retailer (a mistake on my part) after moving away from my local optometrist and having broke both pairs. They ended up being far too tight on my head and nose. After months of discomfort and headaches, I finally decided to stop by Stanton Optical, and I'm so glad I did! I was greeted by the very kind Raphael, who had me sign a quick waiver before kindly adjusting both pairs for free. He even replaced the nose pads on both glasses, and the frame of the glasses! The difference was immediate, my headache from that very day disappeared soon after I put them back on as he was done. Truly amazing service. I only wish I had gone to Stanton Optical from the start!

I spent $325.00 on Frames(that can happen) Eyes check outed, I was So excited my wife was excited…read moreto get a new script of contacts' I had the worst experience with a employee telling me that I CAN NOT have the line, they draw on lens lower than it's supposed to be! Alright it's on; I told them I always no matter where I get glasses I have the line lowerd' progressive line for reading by 2 numbers. Still with me? Wife gets her contacts and and they are OFF, not near the spec's-1 was so higher and 1 was a 0 ??? So after 2 weeks wearing my glasses I had to take back(not right vision) something is off. Long story short there in drawer glasses and wife is wearing her old contacts. Wasting insurance we get once a Yr.

Absolute horrible customer service and the manager or whoever she is of the place is extremely rude…read moreand unprofessional. I have been a long-term patient of Dr. Hamilton, but do to the ugliness at the front desk and with their manager I will not be going back anymore.. I really hope Dr. Hamilton reads these reviews and sees that his customer service and running the place in the ground. He just lost our whole family.