Adrian and team were great to work with. We did a 3rd party purchase for a family member in…read moreFlorida. Communication was great as we worked through the extra steps. Car was exactly what was shown on the website. This was my second purchase from Naples Nissan and both have been great.

**Recognition of Naples Nissan, Chad Bessemer, and Justin True**…read more I would like to express my sincere appreciation and recognition for the outstanding customer service and professionalism demonstrated by Naples Nissan, General Manager Justin True, and Chad Bessemer. In today's business environment, exceptional customer service is what distinguishes a great organization from an average one. My experience with Naples Nissan clearly demonstrated that this dealership is committed to treating its customers with honesty, respect, integrity, and genuine care. From the very beginning, Chad Bessemer and Justin True took the time to listen carefully to my needs, answer my questions thoroughly, and ensure that I never felt pressured. Instead, they made me feel like a valued customer whose concerns and priorities truly mattered. Their patience, professionalism, and willingness to go the extra mile created an atmosphere of trust and confidence. What impressed me most was their commitment to transparency and their desire to find the best possible solution for me rather than simply completing a transaction. They demonstrated the highest standards of integrity, responsiveness, and customer care throughout every interaction. Their communication was excellent, and they consistently treated me with courtesy, dignity, and respect. Naples Nissan reflects the type of dealership every customer hopes to find--one that places relationships above sales and customer satisfaction above everything else. Chad Bessemer and Justin True exemplify the values that make an organization successful: professionalism, honesty, compassion, and an unwavering commitment to excellence. Based on my personal experience, I can confidently recommend Naples Nissan, Chad Bessemer, and Justin True to anyone seeking an automobile dealership that genuinely values its customers. They have earned my trust and my highest respect through their outstanding service and dedication. Thank you again for the exceptional service and professionalism you have shown me. I would sincerely appreciate the opportunity to speak with either Justin True or Chad Bessemer at your convenience. If possible, I would be grateful for a callback so I can personally express my appreciation and discuss my positive experience with Naples Nissan. Thank you for your time and consideration. I look forward to hearing from you. **Respectfully,** **Dr. Eliot Sherr, DPM, FACFAS, PhD**

I was looking for a vehicle and had submitted to a few of those 3rd party sites and got bombarded…read morewith phone calls and emails. Got very frustrated. A week later I was searching online and came across John Marazzi Nissan. I was looking for a used vehicle with good gas mileage. I just bought property in Naples and will be driving to Chicago alot. I spoke with James Pool and got a fantastic deal. In fact they just received over 300 vehicles that are lease returns and bank repos. 50% off original retail price. I was wondering about financing?? Ha Ha, they have $25 million in guaranteed used vehicle credit. I highly recommend this dealer to anyone looking for a vehicle.

After shopping all over southwest Florida, I finally got the Honda Accord I wanted here at Germain…read more I could not have wished for better service than I received from Arlington Fritz! I highly recommend talking to him and letting him help you find what you are looking for. He will get it done! As far as financing, Mona Janjic is the queen! I went in with a preapproved loan from a bank and when it came down to it that bank was trying to raise my interest rate at the last minute. Mona told me I did not have to deal with that and got me approved though a different bank for my original interest rate She made it so easy! Thank you both for the excellent service!

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

Very professional and friendly. Nicole provided excellent service and made everything easy from…read morestart to finish.

On 5-5-26, I brought my 2018 Chevrolet Tahoe to Rick Hendrick Chevrolet as I have a TPMS light that…read morewill randomly activate and dash out the driver's front wheel on the PSI screen and display the "Tire Warning" light on the dashboard. I explained to the advisor, Mariah Vachunek that I had the vehicle serviced at Costco SEVEN (7) times to locate the bad TPMS sensor. My sensors were all replaced and the tires were re-flashed 3 times with the latest software updates. On my way home from Costco, the light activated again. I re-flashed the tires at my residence and the light went out but again came on. I am now completely out of ideas so I researched the problem and located a Service Bulletin from Chevrolet #16-NA-061 dated 12/2017 On 5-6-26, I was contacted by the dealership advising me my repair was complete and that they re-flashed the TPMS in the tires. I told Mariah that it was not fixed and that the flash was performed 3 times by Costco and once by myself. She advised that it was done by the computer this time and should be fine. I asked if the vehicle was test driven as I am sure that the light will again come on and she said it was and the system is working correctly. I picked the vehicle up paid $234.99 and within driving approximately 10 minutes, the light came on once again and I immediately called Mariah to advise her that the repair was a failure just as I had said and I asked why the antenna system was not checked as per the bulletin that I provided. She said that the technician, Mike, said the flashing of the tires were all it needed. Mariah advised me that they will make this repair right but I feel that I can speak to them until I am blue in the face and they will just do what they want with no regard for the correct fix. Taking my truck to a reputable Chevrolet Dealership numerous times and needing a ride back home then being without a vehicle is an inconvenience that should not happen numerous times as minor attempts at the problem are performed and costing me $234.99 for a fix that has not already solved my issue. I would much rather have the problem fixed properly the first time. On 5-8-26, I was contacted by Mariah to bring my truck back in so service could again attempt to locate the symptom of my TPMS light activating. Since the last service the TPMS light has activated and deactivated numerous times. Mariah was very attentive to my issue and wanted to make good on the previous service so we agreed on bringing the Tahoe back in on 5-11-26. I dropped the vehicle off on 5-11-26 although the TPMS light was NOT activated. Mariah greeted me and assured me they were doing everything they can to get the vehicle correct. I was contacted later that same day by Mariah and she said that they drove the vehicle and could not get the TPMS light to fault and as such were unable to determine the problem. I picked my vehicle up later that same day and as she said, the light was not activated. On 5-13-26, while driving the TPMS light activated again and the driver's front tire was dashed out in the tire PSI field. I contacted Rick Hendrick Chevrolet immediately at 8:51 am and left a voicemail for Mariah but have not heard back. On 6-2-26, while driving past the Rick Hendrick Chevrolet dealership, my TPMS light again activated and since the fault light was activated and I was advised on 5-8-26 that there was no ability to diagnose the problem because the light was not currently activated, there was nothing they could do for me, I decided to bring my vehicle in so they could see the fault light and possibly diagnose the problem properly. Once at the dealership, I was greeted by Mariah, who pleasantly began writing me up as she remembered all the facts from the previous visits. She then handed me a repair registration with a diagnostic fee for another $234.99. I explained to Mariah that I already paid this diagnostic fee and that the vehicle was MISDIAGNOSED as they completed a service that I advised her was done several times before and was found to not be the fix. I also gave Mariah a Chevrolet Bulletin 16-NA-061 indicating an issue where the symptoms mirrored my issues. I told Mariah that I shouldn't have to pay a diagnostic fee for a repair that was not correct. She advised that she would ask her manager. The Service Manager came out to me and immediately said that I have to pay the diagnostic fee and I said that I would not because my vehicle was improperly diagnosed and the repair was not done correctly. He then stated that the TPMS light was not activated when I came to pick the truck up so it was fixed. The light came on 5 minutes up the road because the repair was NOT fixed and the Bulletin issue was NEVER addressed. Anyone with a GM diagnostic computer can re-set the fault codes and if the repair is not done, it will reappear again within a short drive just like it did to me. The Service Manager would not take the vehicle in unless I paid the $234.99 diagnostic fee again so I departed without repairs

When you are 1500 miles from home on vacation the last thing you want to hear is a worn out brake…read morepad chewing up your rotors. With out of state plates I was expecting an inflated bill and possibly days without a car. As soon as I pulled into Naples Nissan service, and James Wilson approached the car, I knew our vacation was saved. James immediately examined the driver's side rear rotor, determined that the other side was okay and gave me a very reasonable estimate. Then he said I could wait for the repair. I sat in a very comfortable chair with good wifi and free coffee for maybe an hour and a half before James found me and said the car was ready. I was expecting him to say the calipers were frozen and I needed new ones but he said they were okay and the final bill matched the estimate. To top things off, the car had been washed, something I was going to have done before we headed home. I can't say enough praise for Naples Nissan. They are honest people who do great work. Thank you James and all of the technicians.

Yelp We were deceived about a car purchase by the Finance…read moremanager by not giving us a printed copy of the deal and saying that we can use a flash drive to print a copy at our home computer-of course we are seniors and not very computer savvy so didn't know how to do the task on our home computer so then when we got help to print receipt found we had been deceived about price and inclusions of other perks promised

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

Took my 2023 leased Kona in for its last free oil change & tire rotation…read more My appointment was for 1 pm. Went to lunch & returned shortly after 2. Car was not done till 5 pm as they was a tail gate recall that needed to be fixed. I highly recommend doing business with Jorge Sierra service advisor. He was kind & honest with me after I explained a previous experience there. Other than the long wait, Jorge kept me updated on how things were going. I needed a cabin air filter, & thankfully my granddaughter sent me a coupon listed on the Hyundai website. Jorge Sierra you ROCK at your job. Do not change.

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

Just another ugly experience with Naples car dealerships If…read moreyou find an honest one looking for a return customer I'd love to hear about it . 1) Fully inspect the vehicle from the interior to exterior . Just because the car fax is perfect don't be fooled by 1st impressions. 2) Make sure you have 2 car fobs or at least one ordered in writing before you close on the deal. I test drove the 2019 Xt5 in the rain so I didn't see how badly scuffed up the paint was . They should of at least detailed it with a ceramic finish by a 6 inch wheel.I was blinded by the carfax and the low miles . 39.950 . Here's a Pic after I spent 6 hours on it detailing it myself . Basically I closed on the deal . I was promised a second fob by the sale rep Elleen. This never happened. She wouldn't return my phone calls . She missed out on a 70.000 sale from my brother for a new Jeep Rubicon. How could you be this irresponsible. Dealerships make fobs for $200. She could of paid for it herself to keep my family's business. I could go on but Its not worth my time Buyer beware. Just another bad experience with poorly trained non professional in Naples . Naples management needs to read these reviews to correct the sales teams for future business. They should contact me and apologize for starters . Offer to send me a new fob .

Anne Marie has been my service representative for 20 plus years and I love and trust her advise…read more She is the best!!

I had to get some work done on my 2018 RAV4. Originally I just went in for an oil change, but there…read morewas a problem found with the drivetrain. I've owned a lot of cars over the years and been to many dealerships in my lifetime, but in all honesty, this is the first time that I have had such splendid care and attention from any dealership. I want to thank Fred, Anthony and Brian for addressing my concerns and needs during this repair to my vehicle. Fred was my assigned CSR and he did an excellent job then Anthony and Brian also assisted. At a lot of places you're lucky to get one person to help you out... these three gentlemen made it their mission to make sure I was happy when I left. Absolutely splendid, thank you very much.