Very professional and friendly. Nicole provided excellent service and made everything easy from start to finish.

On 5-5-26, I brought my 2018 Chevrolet Tahoe to Rick Hendrick Chevrolet as I have a TPMS light that will randomly activate and dash out the driver's front wheel on the PSI screen and display the "Tire Warning" light on the dashboard. I explained to the advisor, Mariah Vachunek that I had the vehicle serviced at Costco SEVEN (7) times to locate the bad TPMS sensor. My sensors were all replaced and the tires were re-flashed 3 times with the latest software updates. On my way home from Costco, the light activated again. I re-flashed the tires at my residence and the light went out but again came on. I am now completely out of ideas so I researched the problem and located a Service Bulletin from Chevrolet #16-NA-061 dated 12/2017 On 5-6-26, I was contacted by the dealership advising me my repair was complete and that they re-flashed the TPMS in the tires. I told Mariah that it was not fixed and that the flash was performed 3 times by Costco and once by myself. She advised that it was done by the computer this time and should be fine. I asked if the vehicle was test driven as I am sure that the light will again come on and she said it was and the system is working correctly. I picked the vehicle up paid $234.99 and within driving approximately 10 minutes, the light came on once again and I immediately called Mariah to advise her that the repair was a failure just as I had said and I asked why the antenna system was not checked as per the bulletin that I provided. She said that the technician, Mike, said the flashing of the tires were all it needed. Mariah advised me that they will make this repair right but I feel that I can speak to them until I am blue in the face and they will just do what they want with no regard for the correct fix. Taking my truck to a reputable Chevrolet Dealership numerous times and needing a ride back home then being without a vehicle is an inconvenience that should not happen numerous times as minor attempts at the problem are performed and costing me $234.99 for a fix that has not already solved my issue. I would much rather have the problem fixed properly the first time. On 5-8-26, I was contacted by Mariah to bring my truck back in so service could again attempt to locate the symptom of my TPMS light activating. Since the last service the TPMS light has activated and deactivated numerous times. Mariah was very attentive to my issue and wanted to make good on the previous service so we agreed on bringing the Tahoe back in on 5-11-26. I dropped the vehicle off on 5-11-26 although the TPMS light was NOT activated. Mariah greeted me and assured me they were doing everything they can to get the vehicle correct. I was contacted later that same day by Mariah and she said that they drove the vehicle and could not get the TPMS light to fault and as such were unable to determine the problem. I picked my vehicle up later that same day and as she said, the light was not activated. On 5-13-26, while driving the TPMS light activated again and the driver's front tire was dashed out in the tire PSI field. I contacted Rick Hendrick Chevrolet immediately at 8:51 am and left a voicemail for Mariah but have not heard back. On 6-2-26, while driving past the Rick Hendrick Chevrolet dealership, my TPMS light again activated and since the fault light was activated and I was advised on 5-8-26 that there was no ability to diagnose the problem because the light was not currently activated, there was nothing they could do for me, I decided to bring my vehicle in so they could see the fault light and possibly diagnose the problem properly. Once at the dealership, I was greeted by Mariah, who pleasantly began writing me up as she remembered all the facts from the previous visits. She then handed me a repair registration with a diagnostic fee for another $234.99. I explained to Mariah that I already paid this diagnostic fee and that the vehicle was MISDIAGNOSED as they completed a service that I advised her was done several times before and was found to not be the fix. I also gave Mariah a Chevrolet Bulletin 16-NA-061 indicating an issue where the symptoms mirrored my issues. I told Mariah that I shouldn't have to pay a diagnostic fee for a repair that was not correct. She advised that she would ask her manager. The Service Manager came out to me and immediately said that I have to pay the diagnostic fee and I said that I would not because my vehicle was improperly diagnosed and the repair was not done correctly. He then stated that the TPMS light was not activated when I came to pick the truck up so it was fixed. The light came on 5 minutes up the road because the repair was NOT fixed and the Bulletin issue was NEVER addressed. Anyone with a GM diagnostic computer can re-set the fault codes and if the repair is not done, it will reappear again within a short drive just like it did to me. The Service Manager would not take the vehicle in unless I paid the $234.99 diagnostic fee again so I departed without repairs read more

recommend Rick Hendrick Chevy if you are looking for aggravation in your life and enjoy being lied to and ripped off. My 2024 corvette had been in to this dump for service after hitting a pothole and damaging a wheel. They did the work as well as a multi point inspection. They found no defect or safety issue (except for a bunch of stuff they wanted to sell me) and sent me on my way. A few weeks later I took it in because it seemed too low on one side . They told me that the car has a broken strut tower and can't be salvaged or repaired . Yes, that's right . Going over a pothole totals a car. Why didn't they find this when they had it in for service? Good question. Enter Rick Hendrick "customer support"...Alexis Greene. She said "we'll get back to you in 8 hours." That was 2 weeks ago...nobody got back to me. I also Emailed and called the general manager, Jasen Colon...crickets ...never got back to me. Nobody does anything at this place, except of course, take your money and fail to spot a safety hazard. Want more detailed info? Contact me at 267-241-1004 or email me hfair1056@gmail.com And no, Rick Hendrick Chevrolet, I'm not going to reach out to contact you...I've already tried that....you never return calls. You want to make it right, you contact me read more

I rarely leave negative reviews, but after multiple disappointing experiences since purchasing my truck, I feel others should know what to expect. My most recent visit was the final straw. I brought my 2026 Silverado Trail Boss in for an oil change and to have a piece of exterior trim inspected. The dealership kept my truck for over 24 hours with almost no communication. I had to call multiple times just to get updates, and I eventually found out the oil change hadn't even been completed until after I called asking for my truck back. The trim issue should have been covered under warranty, yet I was told it wasn't. I also purchased the Hendrick Car Care package when I bought the truck, but I was told buffing scratches wasn't included. After having my truck for more than a day, they didn't even wash it or clean the leather interior before returning it. Unfortunately, this wasn't an isolated incident. Since purchasing my truck, I've experienced repeated issues with communication, follow-through, and customer service. Each time I've hoped things would improve, but this latest visit confirmed that the problems are ongoing. One thing that stood out to me was that, during my purchase, I was asked to leave a 5-star review while I was still at the dealership and was asked to show that I had submitted it before leaving. I was left with the impression that positive reviews were being actively encouraged during the sales process, which made me question whether the online ratings fully reflect customers' experiences. I've contacted both the dealership's General Manager and Chevrolet corporate because I expected much better from a Hendrick dealership. Buying a new vehicle and purchasing additional protection plans should come with quality service and clear communication. Instead, I've spent far too much time chasing updates and trying to resolve issues that shouldn't have happened in the first place. I hope this review encourages management to make meaningful improvements because customers deserve better than the level of service I've consistently received. read more

Rick Hendrick Chevrolet Naples - Double sided tape for a "repair" - Auto Repair Near Me - Naples, Florida

I have been in the auto business my entire life. I know something about service, parts, and sales. When I moved to Naples, this store was owned by a different company. The Henricks Auto Group conglomerate purchased this dealership. They completely remodeled or, in a better word, rebuilt the entire building. Everything in this store is state-of-the-art. The biggest fault I find with this store is the lack of stability in the service writers. The turnover at this position is huge. I have read the negative reviews, and I have not had the same problems. In service, they almost 100 percent of the time quote you before they work on the car. For the most part, they fix the car on your first visit. If you are into the enviroment thing they recyle the trash, they use real coffee cups for your free coffee or hot chocolate or tea. The most frustrating thing they do and it does cause much frustration is to set specivific service times for you to bring in your vehicle. The reality of this system is to keep you from having to wait in long service lines. The downside is that this is not, nor can it ever run like a doctor's office. Too many things can bog a technician down when repairing a car. If you keep this in mind, the appointment time is really for the car write-up, not the time they will work on it. read more

We saw advertised price and drove vehicle. Told our salesman Darren that we wanted to buy (paying cash) the price he gave us was $2000.00 over sticker price. Showed him their own ad and he said he couldn't fo it but if I took out a loan that would lower price OR we could apply for a GM credit card and that would lower price. We left. Bought a vehicle st Estero Bay Chevrolet the next day and was treated wonderfully with the final price even being 120.00 under their quote. read more

I purchased a brand-new truck in 2024 from Hendrick Chevrolet, and I've had a string of frustrating and disappointing experiences with their service department ever since. Shortly after driving it off the lot, I noticed a clicking noise, which turned out to be related to the front hub bearings--something that should have been covered under warranty. I also reported a vibration issue, but instead of properly diagnosing it under warranty, Hendrick Chevrolet sent me a text message requesting approval for nearly $500 in charges. When I called to question this, Jack from the service department spoke over me, dismissed my concerns, and ultimately charged me $89 anyway, claiming it was the "real" test fee. Despite repeatedly asking not to be routed to Jack due to his dismissive and rude behavior, I was continuously transferred to him--each time being cut off mid-sentence and told I was wrong, without any effort to understand or help. Later, I returned with new issues--grease on the inside of the front wheel, noise, and vibration again. It took them two weeks just to get back to me, and when they did, they sent me a text with nearly $4,000 worth of recommended repairs, many of which were unnecessary and absurdly premature. For example: Front differential fluid change (recommended at 100,000 miles, I have 29,000) Brake fluid flush (recommended at 45,000 miles) Rear differential service and other maintenance way ahead of schedule GM has since confirmed that these services were not due and even questioned the pricing in Hendrick's text messages. I was also told by another manager at the dealership that they've tried to overcharge him through the same text-message repair system. To make matters worse, Hendrick refused to inspect other unrelated engine concerns because I declined their overpriced brake job--even though Jack had me look at the brakes myself, and I saw they still had well over half their life left. The vibration likely caused by bad hub bearings and CV axle should have been considered in the premature brake wear, but again, Jack wouldn't listen to a word I said. When I tried to bring up that my extended warranty through GM might cover some of this, Jack cursed me out over the phone. I also had an upsetting interaction with another staff member, Jessenia, who was unnecessarily aggressive and rude--completely unprovoked. To anyone considering service with Hendrick Chevrolet: Double-check all recommended services with GM or your owner's manual. Don't trust the "urgent" labels they assign--some of mine were 60,000 miles early. Watch the inflated prices sent via text. Don't assume they'll respect your warranty coverage. And don't be surprised if you're talked down to or treated poorly when you ask questions. I've had warranty work denied, services pushed way too early, my concerns ignored, and multiple instances of unprofessional behavior from the staff. This is not how a dealership should treat its customers read more

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Well I can't leave zero stars, don't want to leave one, but no choice. They honestly teach their sales people to tell people their wives are pregnant to help them make a sale! No lie, I saw it on their eraser board when I was in the office. Salesman had his brother in law drive my vehicle to my house, all the way it was in 4 wheel drive. Had his girlfriend with him. The paint they were suppose to fix was sprayed all over my bed cover. I have video. The real kicker is I was suppose to be the co-signer, not the primary borrower as the salesmen said my friend had good credit, in the mid 700's, but no vehicle buying history, therefore he would need a co-signer. When I got paperwork back from bank, I was the primary borrower! This place is a RIP OFF! Don't ever go there, as usual, they are so sweet to your face, but really don't give a crap as long as they make the sale! read more

don't pay for LoJack on new purchase. it's not pre installed. save yourself $1450. They won't tell you during purchase. Ask for service agreement, if installed and registered. read more

Terrible service department. I brought my vehicle there a year and half ago and it has been in the service department three times outside of routine maintenance. This last time it was a sensor issue in which they said that the part was under warrant, however, the pad was not. I tell them to only replace the sensor and I would replace the pad myself. They refused and refused to return my vehicle forcing to pay out of pocket for one brake pad that was low and charge an outrageous amount ($400+). The service manager is terrible as well as their corporate if you bring it to their attention. read more

After reading my review it would have been nice if you tried to make things better. All associates responsible for the sale no longer work there and no one has ever followmed up after purchase. Sold my son a truck with lots of issues and lied We left several voice message with many differrant associates and never a call back. Kathleen you being an owner should have followed up with all new patrons From the old sales people. read more

CROOKS! First, I ordered a Tahoe from them and they added over $8k in dealer installed "upgrades" without my permission. After waiting 8 months for it, they told me the market is too hot to sell cars without upgrades, and they would be happy to take it back and sell to someone else. After taking it all the way up the chain they finally settled on giving me a 2k discount. Now, when I take it to be serviced they constantly try to deceive my wife and I into performing unnecessary "critical" fluid change services and constantly attempt to get me to pay cash for things that should be covered under warranty. When you try to escalate they put you on hold and never call you back. During my last service it became clear these deceptive practices are their business model. Never again. read more

I purchased a new car recently with cash. I was not impressed with the salesman's knowledge of the vehicle. It was clear from the beginning that my research on the Internet gave me much more info than the employees had. They weren't willing to find answers to my question. That was rather disappointing. The purchase process was lengthy and delayed. Expect to spend half a day or longer. I felt as if once I left they didn't want to hear from me again. Car buying experience has not improved over the years. read more

Extremely impressed by this state of the art facility. I don't like taking my ZL1 to any dealerships with all the horror stories floating around of high horsepower cars being wrecked by dealer employees. Jared Dickerson and the staff put my mind at ease immediately. They are a bunch of car guys that know there product! I could feel my alignment was off, but hadn't had the time to take it in. When I drove through the bay doors for warranty service, I drove over rollers in the ground that read my alignment of the car, it was WAY OFF. I probably would have put the alignment off for at least month, Jared saved me not only time, but wear and tear on some very expensive tires. The entire service department is extremely personable and friendly, I felt very comfortable within the first 5 minutes. I cant say enough about them. 5+ stars! read more

I do not own a car from Chevy. I was at the dealership to be with my friend, a young lady that is having a difficult time getting a true answer about the on going problem she is having with her car. I was insulted by Jesenia Martinez who I was not in a conversation with. She was obviously ready to leave and frustrated and deflected by saying I was these things. I felt attacked and accused of behavior I did not display. As Jesenia stated there are cameras everywhere. Please see how before her terrible attitude I was praying with other members of the staff. Her temperament changed when I asked for the General managers information and was given a card for a service advisor. No one knows the General managers email in Chevy. General Manager could you please respond. read more

We bought 3 new vehicles from Rick Hendrick Chevrolet in the last 4 years. Recently we bought a 2025 Corvette Z06. Put down a large deposit to hold it and came back the next day to pick it up only to be told that GM had just issued a STOP sale on all new Z06's. We understood and agreed to look at other options including building one for 2026. To our surprise the dealership processed the Z06 sale anyway without our knowledge- it is illegal to sell a STOP sale vehicle in the state of Florida-BUT THEY PROCESSED ANYWAYS-without our knowledge or approval! Getting this reversed and rectified has been extremely difficult. All four of these deals were done with Alex Benavitz, first as a sales person and last two as a Sales Manager. It took numerous texts and emails to get our deposit money back. We then cancelled all extended warranties with this dealership that we purchased on our new Tahoe High Country. It has taken nearly TWO MONTHS to get those refunds. Again numerous emails with promises by Alex to follow up only to have to send reminder emails to finally get an answer. Finally I emailed the General Manager Wade Memmott TWICE with no response to try to get this amicably resolved- with no answer. This has been hands down the WORST experience we have ever had with a new car dealership. We will never step foot into Rick Hendrick Cheverolet Naples again! read more

Where to begin....checked web site for a certain vehicle which said they had 16 on site. Filtered down to a certain list, had 10 on site. Drove down, looked far and wide for the vehicle, found one on site. Not the one for sure, looking for a v6 blazer. Only a single turbo 4 cyl on the lot. Sales guy said oh the only make 4cyl blazers...um no and he did go ask so that was the only high point. They did have one v6 but ohh the owners wife was driving it. Key points...the web site is bs, almost to the point of fraud. If you dont have it dont say you do. Not a good look. Dont worry we wont come back. Wife brought her 2000 ta to maybe trade for a camaro years ago. She knew exactly what it was worth. Offered her less than half and she walked out. Left a strip of rubber in parking lot. Even neighbors said stay away from them. Now we will. Go to victory or estero, screw these jokers. Maybe they will go bankrupt. read more

ultiple attempts to contact my sales rep about a month after I bought a car from them. Got charged fees I was not made aware of at time of purchase and this is the explanation I got! read more

Rick Hendrick Chevrolet Naples - Multiple attempts to contact my sales rep about a month after I bought a car from them. - Auto Repair Near Me - Naples, Florida

Excellent job ! My service advisor Shawn Day was prompt, friendly, professional and knowledgeable. This is the second time Mr Day has serviced my car to perfection ! Great job!!!! To the people reading this, Why wouldn't you go to the dealer for service? The prices are competitive, the service is done right the first time and is backed by the dealer ! I had a workmanship issue with my prior car at another independent shop and from that point forward i have been taking all my cars to the dealer ! Same price, better results! read more

Do not purchase from this dealership! Service department is horrible, towed 2024 vehicle in at 7:30 am with 9:45 scheduled appointment. Vehicle there all day with no follow up from service department. I called them at the end of the day and was told that if warranty issue they have up to 24-48 hours. Finally got a call the next day and was told under warranty but must wait an indefinite amount of time for back ordered part to come in. They reprogrammed the transmission somehow to do a work around and told me to just keep driving it until the warranty part comes!!!!! Very shady! Will not give loaner vehicle or authorize rental for mire than 3 days. They were nice when purchasing the vehicle but that had all changed, Im very disappointed in "Jack" the service manager. Will never purchase from them again. read more

I'm in Ohio and was looking for a used Tahoe. This location had exactly what I wanted. Once I made contact with a "sales person", I was provided a detail of the straight up sales price of the vehicle, WAY more than I expected. Un heard of fees such as electronic registration? Everyone is doing that now. Admin charge? Doc stamps? License and registration? When I replied to the email with questions about these, the communication stopped. I left numerous phone messages on Tyler's voicemail. Crickets. Yet I'm still getting emails from another address at the location about me doing business with the location. Funny thing is, the emails from the female in the emails, have a telephone number which rings to a NON car dealership entity! Needless to say, I found another vehicle last week which I am totally happy with. This place can be kick rocks as far as I'm concerned. read more

Rick Hendrick Chevrolet Naples - Deal sheet - Auto Repair Near Me - Naples, Florida

Had AC repair done at at Chevrolet dealer in Alabama 1 year ago that came with 2 year parts and labor warranty. As I live in Naples I asked Rick Hendrick service manager ( Jack) if they would honor it. He said yes. Well a year later ( last month ) I had an issue with it. Rick Hendrick needed up to 48 hours to diagnose the issue. Quite honestly I had no issue with that timetable. So 48 hours later it was diagnosed as needing an actuator which according to the service writer would be a $1600 job needing to remove the dash to get at the actuator. I chose for the moment to not do it right away and do additional investigating. As I found out ( you tube) the actuator is just below the glove box with 2 screws needing to remove a cover and 2 screws to remove the actuator . Total time to do the job 20 minutes and the part was $52. I did myself . I went back to Hendrick to let jack know this and he basically said that the above was not possible and he is tech was correct. Well my AC is blowing cold and the only thing Hendrick correct did was to diagnose what was wrong. What I don't know is if I agreed to getting it done at the dealer whether they would have owned up to where the actual faulty part was and adjusted their cost?? read more

Took my 2015 Chevy express van for service because I was having issues with coolant leaking , but I denied the repairs so I brought it back home and theses idiots at the service department didn't even bother to put the radiator cap back on now Im very low on coolant because it spilled everywhere , bunch of idiots read more

Rick Hendrick Chevrolet Naples - Auto Repair Near Me - Naples, Florida

Great sales experience and coffee. Knowledgeable about vehicles. No pressure to buy extended warranty.

Stay away from them!!. Horrible customer service. Eric never calls back. Its been 2 months and he hasn't resolved any issues and keeps saying it is in process read more

BE ADVISED: Check your oil before and after your appointment! Just because they reset the Oil Life Indicator, doesn't mean they actually gave you an oil change. You simply cannot trust the service department at Rick Hendrick Chevrolet. read more

Service Department is VERY non responsive. If the specific person you worked with is not available, no one else will help you. If you have warranty work, you get shoved to the back of the que. There are better options out there. read more

It is disappointing in dealing with Rick Hendrick Chevrolet where the financial managers, both Thomas Baker and Jesse Dorestil, can not resolve a customers completion and responsibility to supply the vehicle registration, tags and title. I have not received the registration, tags or title from a purchased vehicle for two (2) months now. I am finding that the sales staff to the sales manager to the financial consultants do not know how to perform their duties to satisfy customers. The Florida Division of Motor Vehicles will be notified of this issue and complaints will be filed and the dealership will be held accountable. BUY BEWARE ‼ read more

I took my 2013 Equinox to Hendrick Chevrolet in Naples. It had a StabiliTrac message/light and my air conditioning was not cooling as well as it once did. I was quoted $4258 to fix the StabiliTrac issue and another $3385 to fix the A/C issue. Nearly $8000 in repairs for a 2013 vehicle. Even though the StabiliTrac message shows up, it drives absolutely fine. The A/C actually got worse after to was at Hendrick. When I took it there it cooled but not as well as it used to. After its visit to Hendrick it did nothing but blow hot air. I took it to Tires Plus in Bonita Springs. They performed an A/C performance check with dye and found no leaks whatsoever. They did an A/C evacuate & recharge with dye and charged me $264. More than $3100 less than Hendrick and it cools like brand new. How on earth can there be this much of a discrepancy? These people in my opinion are out to try to force you into a new or used vehicle by telling you the repairs will cost more than the vehicle is worth. I will NEVER go back there. read more

Mi hijo compró un carro en este sitio y ha sido El Carro más malo MÁS MALo , que yo he conocido . Ha ido al dealer en más de ocho ocasiones con el mismo problema y no se acaba de resolver, pero además le cobran. y le vuelven a cobrar y sigue el mismo problemita. yo no le recomiendo a nadie que compre en este dealer read more

I ordered a 2024 GMC canyon that took over 8 months and still had not shipped and I was in desperate need of a truck as I had to move from Miami to Colorado in two weeks. Called Rick Hendrick and spoke with James and he was able to help me get a 2024 Colorado Z71 and even drive it to Miami for me for free. Very communicative and helpful. Only complaint is the plastic liner they put in my truck was pretty banged up and damaged, luckily I don't care for it anyway and was planning to get a bed mat or spray liner eventually so it will do for now. Other than that sales service was excellent and truck is awesome, would buy again in the future. read more

Rick Hendrick Chevrolet Naples - Auto Repair Near Me - Naples, Florida

Service Department has been very unresponsive to my parents in their 80's. Their Trax was towed there by Chevy after not starting multiple times. Dealer sold my parents a new battery and replaced the fuel filter module. Still had starting problems - wouldn't start the day my parents went to pick it up! Approaching 3 weeks sitting at dealership still not working. Parents need the car for dr appts and food shopping. Rick Hendrick spoke earlier this year to the Naples GM retiree group. Perhaps he should spend more time speaking to his dealership managers. This is no way to treat senior customers. read more

Thieves, liars, and completely without morals. I spent over $3,650 to repair my truck in the service department here. I had to return 4 times and picked my truck up 4 times being told the issue was solved. The manager of the service department for the fourth time I had to return to get it fixed again said he would fix the issue for good and for free. I was charged again for $700, and after the issue with the coolant system persisted I had to sell the truck because I had depleted my entire bank account paying these thieves to help me. All the mechanics here care about is their hourly rate. All the managers care about is profits. Stay far away from this service department. read more

Rick Hendrick Chevrolet Naples - Overheating temperature gauge - Auto Repair Near Me - Naples, Florida

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This must be the worst service in all America. Not my Chevrolet Silverado at Carmax and when the transmission went at 55,000 miles they said I needed to bring it there $4,000 for a transmission also put a new starter and a new computer in it. Hey I have my truck for 2 weeks I had to get my own rental. 2 weeks later I took it back to the transmission and was still shifting long they told me it was steering bushings. Once again I had to get my own rental for a week. 2 weeks later I took it back it was still shifting badly now they told me I need four new tires $1,400.I SNAPPED! I told him I want you to fix the problems that you caused. The loser service manager came out and told me I need to pay a $210 fee for diagnosis and I would get my truck back and to leave and never come back. Anyway they called the police on me and the two Cruisers showed up. After I paid and they brought my truck around I noticed they put a big dent in my rear quarter panel, UNBELIEVABLE! EXTORTION! AND SHOCKING! After the police heard my side of the story they couldn't believe it they were totally on my side but they told me I can't come back again I told him back , WOULD YOU! James Mclaughlin read more

Rick Hendrick Chevrolet Naples - The dent! - Auto Repair Near Me - Naples, Florida

Probably the worst dealership I have ever delt with !! Period I bought a used car from them and purchased there warranty after trying to use it I was told it had expired a full year and a half before the date I was sold by the sales person had negotiated with me, trying to get to the bottom of it they stoped taking my calls and finally blocking me. This dealership is nothing but a bait and switch operation and couldn't care less about the customer be wary and stay away from them. It will not turn out good terrible !!!!! read more

I went to Rick Hendricks to find a used truck for myself. I showed up over the weekend and looked at several good options. One of the options that I fell in love with was a truck that had just been taken in. I was told I could not drive it or buy it because it had not gone through its inspections. Ok no problem. Exchanged info with the sales person, set up a Monday appointment and stayed in touch. On Monday, sales person told me it was going have inspections and detail done first thing in the morning and it would be good to go. In the afternoon, he called and said it hadn't been through inspections and wouldn't be good to go that night. I was ready to go and sign for the truck that night. Instead we set up and appointment for Tuesday evening. At this time the truck had not even hit the lot yet. I showed up at my appointed time ready to test drive and sign. They literally had the truck brought up FOR ME from the back. When we pulled up, another sales person took their client to the truck and sold it while I was standing there waiting for my sales person. I have no direct issues with the sales person Nick. None of this was in his control. The way they conducted business is a picture perfect example of everything wrong with the car industry. I also looked at another truck that night that had gone through their "safety and quality inspection" after driving the truck with my 30 year mechanic father, the tail gate didn't open properly because it was damaged, the bumper was bent and damaged and it had a serious rear end issue that would cost thousands to repair. Would not recommend read more

TERRIBLE CUSTOMER SERVICE!!! Do NOT buy from them! Eric in finance does not call you back or respond to emails. Temp tag was expired for 2 months and couldn't get a hold of him by email or phone to get our plate or another temp tag. Called trying to get someone else to help and still NO help. Finally called for a manager and he said he would get our plate to us. It came with paperwork to sign. The paperwork had the wrong address on it. We tried again to contact the person that sent the tag and Eric again. NO ONE CALLS BACK! We then start getting calls saying our payment is late from a company that we never heard of. We thought it was a scam call. We were told on multiple occasions and even on the paperwork that we had gotten with the plate that it was financed with TD loans. The company that was calling was someone else. Talked to an Austin Sosa sales manager today and he was ZERO help. He said we should have called TD loans asking how to make a payment. We told him that was crazy since he told us it was thru Ally! He then said we should have contacted them to see how to pay. We had just told him we had called for MONTHS and NO ONE WOULD CALL BACK. How are we suppose to pay a loan when we had no idea who to pay and can't reach them to get the information. THIS DEALERSHIP IS A SCAM!! read more

Rick Hendrick Chevrolet in Naples is a complete disgrace. Earlier this year, my wife decided to get a 2015 Honda Pilot because she liked the body style. Realizing that this is an older model vehicle, she did her diligence and thought she found a 'good one' at Rick Hindrick Chevrolet in Naples FL. Based on their dealership BS and a clean Car Fax report, everything checked out until we received it. The vehicle was delivered nearly 2-weeks after the initial sales order because it was tied up in service; oil change, brake service and repair to the sunroof. They stated that there were issues with the sunroof, which is why it was taking longer than expected. Finally, the sales rep (aka Tommy Boy) drove the vehicle from the dealership in Naples to our residence in Orlando, which is around 3-hours north. The dealership had been playing nice until the vehicle was delivered and my wife realized that it had been severely damaged. It was clearly involved in some kind of accident. There were deep scratches down the sides and on top of the vehicle, and very poor body work done to various panels. The sunroof was so bent out of shape that it didn't work (hence the sunroof repair.) The passenger door rubbed against the front fender, and various interior components literally fell off the vehicle from improper repairs. There were pine needles, sticks and debris lodged throughout the undercarriage, as well as a tree branch that had impelled through the side molding. The stick was still in place when the vehicle was delivered. How pathetic?!? It had 3 brands of used tires, mushy brakes, whining noises coming from the transmission, and had a terrible shake at speeds excess of 30MPH. The vehicle wandered and veered all over the road and difficult to steer without both hands. The interior looked like it had been somewhat reconditioned, but upon closer inspection it appeared to have been mulled by a large animal. I am 100% serious with this description and have photos to back it up. There was not an inspection period or test drive as promised on their website. It took the salesman about 15-minutes to chat my wife up and get the signed papers. He was in a big hurry and didn't have time for anything else except to make sarcastic comments and talk about himself. It was simply a big distraction to dump this POS off and get his commission. I am astounded that this guy would drive this car for over 3-hours at speeds in excess of 70MPH and acted like everything was great. I drove it 2-miles to the store and back going no faster than 40MPH and very quickly clued into the problems. He has no conscience and should be ashamed of himself. The situation worsened as we tried to return the vehicle. We got the run around. Calls going to miscellaneous voice mails, no returned phone calls, no returned emails, and when we did actually get to talk to someone...they were excessively rude and patronizing. They even went to the extent of ignoring calls from my wife's phone number. We finally got through again using my phone. I actually have a recorded call between us and the used car sales manager (Fabio) where you can hear people standing around the desk laughing at us. This is absolutely insulting, as if they went out of their way to give us a hard time while laughing behind our backs. This will never be forgotten nor forgiven. This run around nonsense went on for nearly a week. When we did finally get the vehicle returned, it was based on me telling them on Wednesday that "I would be dropping it off at their dealership on Saturday morning...PERIOD." I did not hear from anyone until the general manager (Jasen Colon) finally replied on Friday and said that he'd take it back with a full refund, which they did in the least professional manner. After spending 6-hours on the road to make this happen, I was feeling thankful that this situation was finally behind us. However, I was further insulted that it took them around a month to get the finance matters resolved and my wife's name cleared from any financial responsibility and funds returned. Incompetence, stupid, vengeful...ALL of the above! This entire experience could have been avoided IF the owner, Rick Hindrick, actually cared about his business and engaged more proactively with his staff. This particular location is no better than a sketchy 'buy here - pay here' used car lot, and I not only don't recommend them...but urge you to stay away from them. On a final and lighter note, my wife wore a blouse with lemons to return the car. A little laughter is always a good thing, right? By the way, when we pulled into the parking lot with this POS Pilot, most of the staff disappeared. Perhaps they knew there was an extremely pissed off customer and wanted to avoid conflict. Typical spineless car dealers. Conclusion? DO NOT GIVE YOUR BUSINESS TO ANY RICK HENDRICK DEALERSHIP! This creep doesn't deserve it. read more

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I went into there issues department and the guy had no time for me if I didn't have avin number. Every other parts department can look up parts by make and model and since I was looking for Chevy parts, it should have been a no brainier. I was told I wasn't at home Depot and they just don't have offers laid out for me to look through. My truck is broke down so I didn't have the vin number. I drove 20 minutes to Rick Hendrick instead of going to a court parts house. I will never go back due to how rude I was treated. The parts guy couldn't be bothered. I was the only one there and if he was busy, it didn't show. He was staring at the wall when I arrived. I will be needing a truck in the near future but I'm thinking Toyota next time. This was my first and last trip to Rick Hendrick. read more

Rick Hendrick Chevrolet Naples - The area I'm writing on - Auto Repair Near Me - Naples, Florida

I purchased a vehicle on July 31 2023 from Rick Hendrick Chevrolet in Naples, Fl. My payment was by direct electronic transfer of funds. During the purchase process I accepted their offer to trade in my car. The dealership assured me their accounting department would send me a check for the trade in. They did not send me payment for my trade in. Two weeks later I spoke with a sales manager, Shaun. He assured me that my check was there and they would send it FedEx overnight. A week later it hadn't arrived. I called back and was told the check hadn't been at the dealership. It had not been sent to the address I provided. I'm still waiting for Rick Hendrick Chevrolet of Naples to pay me for my car or return the vehicle. This company deserves negative stars for their lies, lack of follow up, and unprofessional actions. read more