I recently had a great experience with Discount Tire and wanted to recognize the outstanding…read moreservice I received. I called my son Michael W. Who works at Discount Tires and they went above and beyond to help me. They allow Michael take a long break and drive from Monument to Colorado Springs to change my tire, then drove my VW Atlas back to the shop to make sure everything was properly replaced and taken care of. Not only was the service fast and professional, but the team also helped me get a great set of tires at a very reasonable price. Even as his parent, I was genuinely impressed by Michael's work ethic, professionalism, and willingness to help. Discount Tire made a stressful situation much easier, and I truly appreciate the excellent customer service.

Went in for a good sale on a specific tire. The sale was over. An associate named Ryan came out to…read moremy truck when I was leaving and gave me an incredible deal on a similar tire. In and out very quickly Thanks Ryan

Very straightforward, I called in on a Tuesday & mentioned I needed a brake flush, a new boot on…read morethe car & potentially an alignment. The gentlemen in short got me setup two days later in & out and for half the cost of Honda, Too easy.

Owner is a complete jerk who will yell and scream at you if he gets upset about something. I…read morewouldn't recommend this business to Anyone unless you'd like to be treated and talk to and cussed at. Bobby is the rudest jerk I've ever met. I spent $360 in there getting a battery only to be screamed and yelled at for parking behind one of his bay doors which is the one my car was in. This mechanic got in my car to back it out and backed right into my car honey screamed and yelled at me for parking there like a child throwing a temper tantrum. I would not recommend you to anybody buddy. Beware. If I treated my customers the way you treated me I would have no customers. Keep it up and you won't either!. You don't scream and yell like a child throwing a temper tantrum that's your good customers over and over and over and expect them to be back. I sure as hell won't be!.

Do not trust these mechanics. This past November, I was having issues with myout of state 04 ford…read moref150 5.4l that was experiencing issues. I looked into it myself and told them I suspected the VVT solenoid. Five hours later, I go to call and they tried quoting me engine work and 500 dollars plus to even look at my engine to verify and then he was trying to sell me a new engine. Claimed "it was looked at by four master technicians " Apparently their "master technicians " are less qualified to diagnose than a me, a regular bystander because as soon as I changed out the solenoid...it not only drove. But it drove 2,580 miles to California and then to Seattle. It not only drove 2,580 miles, but it did so towing almost a 4,000 lb trailer. DO NOT GIVE THESE GUYS YOUR BUSINESS! I was an inch from giving up my dream of moving to the PNW because this money hungry auto repair would've caused me to sell my set up since I didn't have alot of money!

We took our Ram 1500 truck here for routine maintenance and oil change. We had over $3000 worth of…read morework done and within a day our truck engine seized and had a catastrophic failure leaving us stranded on the side of the road. We were put in a position to pay over $15k for a new engine which we deemed not to do furthermore forcing us into purchasing a new vehicle. We requested a full refund on the work that had been done and were denied that request. We were offered 3 free oil changes which we politely declined as this is not an appropriate alternative to losing a truck that had low mileage on it. We will never have our cars serviced here again and have shared this information with all of our family and friends.

My car broke down on the side of the highway. I called my insurance company to use my roadside…read moreassistance, but they quoted me an insane amount for out-of-pocket expenses. I decided to call a few other places, and this was the only company willing to tow my car to its destination for a reasonable price (56 miles to the drop off location). Ricky was the person who came to help me. He was so kind and personable. If you're looking for a reasonably priced towing company with great service, definitely check this place out.

These guys financially bank on "special operations veterans". I recently used their services . . …read more their tow operator was very rude and I performed a third of the work for him. In 67-73 I served 6 years as Army Combat Engineer (honorable discharge) so I requested a 10% discount . Never HEARD A WORD back .!! I guess their raaa-yaaay "brother in arms" routine is a one way street. Impresses me as totally phoney.

Quite honestly these gentlemen at this shop saved my jeep! After the theft recovery, I reached out…read moreto the owner Chris. He listened to my horror story and without making any promises he told me they could make it better than it was. It is truly a blessing that anyone wanted to help. Wayne brought my jeep into his secure shop, he began with the ignition and then just tackled one thing at a time. The jeep was covered in spray paint and he was able to remove all the spray paint, he rebuilt the dash board, replaced the carpet, recovered all my seats and replaced my rear seat. So many changes and I couldn't be more grateful. My jeep is in great shape all because of Wayne, he is amazing!

Staff here are pleasant and friendly. They answered all of my questions and were helpful for a…read morefirst-time car buyer. Their vehicles are competitively priced & their 'clearance' sales are some of the lowest I've seen. I also like supporting family-owned businesses because interactions feel more genuine than they do with big corporations. The individuals I encountered at Family Motors seemed genuine and down-to-earth. That large part of Family Motors gets a 5/5. Unfortunately, my criticisms outweigh my compliments. They are incredibly disorganized as a whole, and this leads to miscommunications, lack of clarity on certain issues, and stressful time crunches to meet deadlines. The manager isn't always good with follow-up & what ends up happening a lot of the time is you have to do most of the legwork in contacting him to figure out what's going on/what you need to do. For instance. The car I bought from them has shitty tint on the windows, and before I bought it Chris said it would be removed. The back window is still partly covered with tint & sometimes impairs visibility. He did try to set up a day where I could come in to get it removed, but he just told me when the tint removal guy was coming in & didn't specify it was a personal appointment made for me at that time, so I thought I could go in at any point that day to get it removed. He made the appointment for 9AM, so when I showed up around 2PM the removal guy was long gone. But, more on their inherent disorganization... My biggest issue I've had with them is they almost f**ked me over on a car loan. I bought a cheap used car from them & applied for a car loan through Family Motors because I'm broke AF. I was accepted by PPCU so I had to begin filling out paperwork with Family Motors to send to PPCU. My loan cosigner is my mom, who lives 1,000 miles away. Obviously, when you have a cosigner on a loan, you need their signature on the paperwork as well. The manager's daughter helped me fill out the paperwork. I gave her my mom's address, confirmed it several times, and it was printed at the very top of the paperwork in plain sight. The deadline for the first loan payment was in 3 weeks so I was constantly checking in with Family Motors wondering when they sent the paperwork to my mom because I didn't want to have a late payment in my record. Each time I checked back with Chris, he would tell me to just check back with PPCU later as they were obtaining the required signatures. The days were drifting by, the deadline was getting closer, and I still heard nothing about paperwork. Then, my mom's paperwork was accidentally and rather carelessly sent to MY address. Normally, this wouldn't be a big deal to me, except this 'little' mistake ended up delaying the paperwork for another week & making me late on my first loan payment... Thankfully, PPCU was very understanding; I explained the whole situation to them & was contacting them on a daily basis about updates/whether or not they received the loan paperwork. They took note of my initiative & responsibility, and didn't penalize me for my late payment. I was more on top of things as a consumer than the business manager was. Interestingly, Family Motors didn't tell anyone at PPCU that the reason the paperwork was delayed was because they screwed up & sent it to the wrong address... Did Family Motors expect me to take the fall for their mistake?? Anyways, after I told PPCU this tidbit of information, they had to contact Family Motors because they basically admitted to me they had no idea what was going on. Everything was up in the air & chaos ensued until things were finally sorted out. In summary, Family Motors has the potential to be a great business. Both Chris & his daughter were humble, flexible, & good-natured, and that's half the battle right there! Good customer service is hard to find but I think Family Motors truly strives for that. All they need to do is get their shit together & keep a tighter ship.