I was having some severe molar pain about a month ago, just prior to a family trip I was getting…read moreready to take. I was referred to Dr. Grillo for an evaluation through friends and am ever so grateful for the recommendation. I was a new patient, and experiencing pain over the weekend. Dr. Grillo was able to squeeze me into his busy schedule and took me right away on a Saturday afternoon, nonetheless! After my initial consultation, and describing the pain I was experiencing. He conducted several x-rays to determine cause of pain, although he already had a good idea before even seeing x-ray. The x-ray and Dr. Grillo's expertise, determined that I had an abscess on a molar in which a root canal was previously done. Though, Dr. Grillo is not an Endodontist, he knew exactly the course of treatment I needed to remove the infection and pain. He prescribed antibiotic for several days and advised me to follow up with Endodontist in the area. The antibiotic he prescribed, was literally a miracle drug! Within days, my pain was gone , infection gone and I was Able to go on my family vacation with no pain!!! I didn't follow-up with Endodontist, and now a month later, I am still OK, no recurring pain! I am every so grateful for his knowledge, expertise and professionalism for taking me on the spur of the moment and treating me so accurately! Also, the office is exceptionally clean and staff is so nice and friendly! Everyone was very accommodating and professional! Looking forward to returning again, and I don't often say that about dentist visits! Thank you again Dr. Grillo and staff!

While no one wants to go to an endodontist (root canal specialists) I unfortunately have been…read moreblessed to have some teeth problems that needed root canals and have been forced to call them with an emergency and have had at least 3 or 4 root canals done with Dr Russo. He has been very helpful and have always been able to help me and make sure that I was taken care of. Root canals are never fun but these guys have always been able to squeeze me in and help me.

I went to see Dr Hill. I would say my initial visit went well. He then wanted me to see an Oral…read moreSurgeon. He acted very calm and was not acting like this was an emergency. I made my appt with the Oral Surgeon and it was a few weeks out. Dr Hill called me and then made me feel very uncomfortable. He told me I should be more concerned about my health. If i was his Daughter, he would be dragging me into this Doctors Office. It should be nothing to take off from my job and make an appt. I have Dealt with Many Doctors and never one that has spoken to me like this.

Amazing !!!!!!!!! I have major anxiety with going to the Dentist…read more this practice, from the office staff to the Doctors were truly awesome with me. Clean office and so professional thank you so much. Sharon Doogan.

The biller Nicole isn't upfront about what you will be paying out of pocket until you've had the…read moreprocedure done. She's rude, rolls her eyes, always places blame on the patient. Unprofessional is an understatement! The dentist isn't necessarily good or bad. The rest of the staff is very nice but when the biller has an attitude such as this one it just makes for a huge headache. Many others have said the same on Google etc etc.

I came to this dental office for a routine cleaning, which is fully covered under my MetLife PPO…read moreplan. I was never told that anything was wrong with my gums, nor was I informed of any underlying gum disease or condition that would require a deep cleaning. No one explained that I would be receiving anything other than the routine cleaning I scheduled. Instead, I was handed paperwork to sign without any explanation of why a different procedure was necessary. I was never shown any notes, X‑rays, periodontal measurements, or evidence that a deep cleaning was medically required. After the appointment, I was charged $250 for a deep cleaning I did not knowingly consent to. When I later contacted my insurance company, they confirmed that routine cleanings are covered and that I should have been eligible for one. This directly contradicted what the office told me. I called the office afterward to ask for clarification and a refund. The "manager" told me that the dentist's notes supposedly indicated a need for a deep cleaning -- but again, I was NEVER shown these notes during my visit, nor was anything explained to me verbally at the time. I had no opportunity to understand or agree to the treatment they chose to perform. Patients deserve transparency, informed consent, and honest communication. None of that happened here. I'm sharing this so others know to ask questions and insist on clear explanations before agreeing to any dental procedure.

If I could leave 0 stars, I would. I set up a cleaning about a week ago but a few days ago, the…read morebracket for my bottom braces broke which meant I needed to also visit my orthodontist immediately. The only time my ortho was able to see me was an hour after my scheduled cleaning. I called Great Expressions to inform them of this predicament to which they told me to try to come a bit earlier than my appointment - they were fully booked but would try to accommodate. Cool. I informed my ortho I may be 5 minutes late. Upon arrival, I find myself waiting past my scheduled cleaning appointment and go to the front desk to let them know I really can't stay because of my ortho appointment which was honestly much more important. Fran, the woman at the front desk, was SO rude about the entire encounter. I was informed before I arrived that my appointment would take 50 minutes so I knew that if I was seen at that point, I would be really late for my other appointment. I tell her this to which she replies, "well she [i assume my hygienist] is going to be a few minutes." I let her know I can't wait those few minutes to which she responds, "she put aside this hour for you so now she's going to be doing nothing." Not sure how that's my problem at all. I tell her I timed both appointments so that I could make both of them but this delay messes that up. At this point, all customer service goes out the window and Fran tells me she'd prefer if I stayed. Great to know what you prefer Fran, but it doesn't work that way. I ask her to possibly schedule me another appointment where she tells me the next available date is June 14th. Weird because when I called to make my original appointment, they had a bunch of spots open for next week. Great Expressions is right next to my parents' house so I stop by to inform my dad about the encounter. He calls and speaks to Fran to which she was extremely rude to my very nice father - I'll admit I wasn't being the nicest but my dad was trying to be super accommodating and unbiased and Fran was simply being (for lack of a better description) a complete asshole. My dad explained how I couldn't stick around for the 5 minutes they were running late and Fran has the nerve to say "5 minutes isn't running late" ??? Weird. Even 1 minute is still running late! This isn't the first time my family has had an issue with this office being timely. My mom also walked out when she went for a cleaning during her lunch break and they had her waiting too long. My mind is blown at how rude Fran was. Like literally no ounce of helpfulness. I understand having a bad day but I also work in customer service and know to leave whatever outside issues you may have, at the door. I've always tried to refrain from bad reviews but this experience was so awful, I had to share and warn others.

So you never want to be in a position where your dentist tells you that you need a root canal…read more However, I called Branch Endodontics and was able to schedule an appointment that worked with my schedule. I started the process with Dr. Lentz who had a great chairside manner. He told me what to expect through the entire process and post procedure care. While I was unable to finish the root canal with Dr. Lentz, Dr. Pobiner was amazing as well. He was so gentle and followed up (as did Dr. Lentz) later the same day of my appointment to see how I was feeling. While you never want to need a root canal, if you do need one, I highly recommend Branch Endodontics.

From the owner: Meet Drs. Pobiner, Dr. Navarrete and Dr. Lentzread more

Have not been to a Dentist in over 10 years because of a bad experience, However ever since my…read morefirst visit with Dr. Maryanne I already have several appointments scheduled. I can HONESTLY say every staff member made me feel RELAXED, CALM AND TREATED ME LIKE FAMILY. I HIGHLY recommend Carletto Dental for all patients young or older like me . THANK YOU LADIES IT WAS A PLEASURE MEETING YOU ALL and thank you Mary for the recommendation see you ladies at my appointment next week THANK YOU SO VERY MUCH!!!!!!!!!!!!

The entire office was friendly and professional. Dr. Carletto is knowledgeable, thorough, and kind…read more She was great with both me and my son.

Apparently reviews can be removed without advising the reviewer or providing a reason. Went here…read moreabout a year ago, referred by my dentist. There was a mixup with the time and I found the front desk unhelpful. Went to another dentist instead.

I needed an emergency root canal. My dentist recommended Dr. DiBernardo. I was able to get an…read moreappointment immediately the following day. I will admit, I was terrified. I had a root canal done years ago and it was a horrible experience. The care I received from Smithtown Endodontics was exceptional!!! I had no pain AT ALL during, following and the next morning after the procedure. Highly recommend Smithtown Endodontics!!!!