Five years of investigative journalism curiosity, and concern exercised at four different senior…read moreliving places from fall 2019 until now, gave me the incentive to move into one with a shining"star" award in Senior living. what a relief to move away from that which is fraught with negative negligent and inexcusable behavior directed toward our most precious assets: our seniors. U.S. Senior living offerings are pandemic with misbehavior directed toward our elder humanity, which often has the effect of nullifying their existence . I was privy to NIC meetings, and I taped extensive meetings where investors clarified the meaning of what senior living really is , simply "real estate" with a steady stream, guaranteed by the inflow of walking talking gullible seniors and outflow of their bodies to whatever place they have prearranged their final disposition, if they have even done that! So I escaped senior living and fled to downtown Phoenix where I reinvented myself as JK Emerson Smith, my nom de plum, lived in a 24 story, high-rise, surrounded by ASU students and young professionals for almost a year and a half? While living there I was infused with their energy and vigor..... I felt desperate to never ever again live around "old people" and then what do you know? I landed on a 40 acre piece of property that feels like it was transported directly from heaven: a nonprofit, basically resident/volunteer run, operating with a likeness to an HOA called the GCA, and is not dependent upon squeezing every dime out of every Senior on limited to moderate incomes. In addition, this campus is staffed, with what I can only call caring, dedicated individuals, infused with the deepest desire to support, help, care about and look out for their senior residents. While I'm not easily impressed, I am not easily fooled..... except for not realizing that Senior living communities have a habit of over-promising and Under-delivering. One example might be the promise of "three chef prepared meals daily", while failing to explain the chef works at Stouffer's! Here where I live the Casitas are cozy representatives of the individual taste and style of the residents living within, and thankfully not the type of exterior that resembles a mental institution or prison. If you see a Community, which displays repetitious likenesses, for example, gravel instead of grass, no flowers, simply a sterile atmosphere and appearance, take note immediately and run like hell! I can almost guarantee that what you see on the outside is indicative of how leadership will act internally; that's institutional, thinking and I no longer live in an institution. I found a home ! Indeed, a home that respects my prior experience enough to give me a TV talk show weekly to interview the residents on the campus here so everyone can meet their neighbors and have the opportunity to present their previous skill sets, accomplishments, and successes, as well as perhaps talk a little bit about the failures that led to them being successes . When I vetted those NIC meetings, never once did I hear anyone mention concern for the quality of life of a senior resident. Pay attention when analyzing where you think you want to live . If the leadership decides that they want to turn everything into a low maintenance residential institutional type epicenter that simply caters to the famous revolving door of seniors with wallets, run the other way!! If you decide to run my way, you can appear on "Stories from the Porch", or better yet Google that title and add JK to your Google search and have a look at the stories told by the residents who live here and how they differ from the smiling artificial seniors in the ads for other senior living "facilities".... partially because this isn't a facility. This is your home! in closing, I can only tell you that I love my housekeeper. She spends an hour here paying attention to how clean things are. I love the food the choice of restaurants on the campus I love the staff in the fact that no matter what kind of a problem I may face I don't have to face it alone because there's someone here on this campus that I can talk to . You have the rest of your life ahead of you. Make sure you spend every single day wisely! You are now a human ATM machine in the eyes of the FOR-PROFIT "retirement industry" and don't give anyone your pin number.!! Furthermore, (and because when I say "closing" I'm never really close to closing) lose the title "Senior citizen" and when you move here I'll award you a V-POW badge....."veteran, vintage or valuable person of worth". Just move in and ask for JK. Everyone knows what the term "bang for the buck" means and you'll be shocked at clearly you'll come to understand that phrase when you do business with a nonprofit.

I moved my husband with late stage dementia into Glencroft in January of 2025. It seemed to be a…read moregood fit. I won't speak on the issues he had, but only general things that I witnessed at the facility. Under staffing, a problem at most facilities, is also an issue here. Some of the staff truly cared but seemed to be very overworked and couldn't do for residents what I believe they would like to have done. Others were there for the paycheck. Things that really bothered me: nobody helped get hands washed before meals; there was a pitcher of water sitting out for residents, but most days there were no cups, and most of the residents were incapable of getting it or knowing they needed to drink which is so critical in preventing UTI's in dementia patients. The cups for meals only held about 5 ounces of liquid and no one offered refills. Hubby's underwear was not changed daily. Washcloths never seemed to be used; it didn't appear personal care was taken care of; his personal care items were in a locked drawer, but never seemed to be used including his shampoo and body lotion. The food was edible, but barely. I witnessed the woman in charge arguing with a dementia patient. But my biggest complaint is the lack of activities or things to do for the residents. There was one TV with several comfy chairs for well over 20 residents, but nothing else. They were left to wander or sit and stare. I visited 5-6 days a week and engaged him in water painting, playing ball and cards while he could, but that's not enough for someone suffering with this awful disease. I tried arranging for volunteers to go to entertain the residents, but though the facility said it would be nice, they made it next to impossible for volunteers to go. My hubby acted out and was kicked out after 2 months but I'm not surprised. I would act out too if left in those conditions. Perhaps Glencroft is good for independent living, but not for memory care.

I visited a friend who was a patient there. Starting with the women who greets you very…read moresarcastically. She talked to me like I was a child. My friend was at the nurses station in a wheelchair cold and very fretful. They not only ignored her they were mocking her. One of them said to me laughing she wants a paper so she can sign out. I said I don't blame her. I went to her closet to get her a sweater and found urine soaked clothes thrown in on top of clean. The second time I came she again was at the nurses station so slumped over in the W/C I didn't even recognize her. She was blocked in by chairs and facing black computer screen. I asked how long she had been there and the reply was breakfast maybe. I asked to have her put in the bed. She was so exhausted. She no way to call for help and no water. I'm glad her stay was short as I felt no compassion amongst them. If you have someone there you better watch closely because they are not.

They don't help I almost died 2 the room's cold they would hold food and water they would hold from…read moreyou seeing your family members people are not getting raped I have screaming and people getting raped every night

Thank You, Inspira Caregivers!…read more Huge appreciation and special recognition for two amazing aides in the memory care unit at Inspira: Sandra, Hazel (originally from Philippines), Wuyatta,Damien & Venice. The care and support they give our parents every day is a difficult job, and they do it with such grace and kindness. Inspira truly provides the comfort of knowing our parents are cared for in this next chapter of aging. We are so grateful!

My mother was in memory care here and it was terrible. They had very little staff and residents had…read moreto wait too long to get care. The food in memory care is different than the restaurant and it was disgusting. A hot dog and chips with no ketchup or anything for 9k a month. We moved out.

I've lived long enough to know that no place is perfect, but what I've been seeing around here just…read moreisn't right. The food is rarely cooked properly. Half the time it's tough as leather, doesn't taste very good, and some of the meal combinations don't make much sense. At our age, eating shouldn't feel like a chore. Many of us look forward to our meals, and it's disappointing when they're consistently poor. And then there's Scott. My friend asked him one day why he puts cabbage on just about everything. Instead of giving a respectful answer, Scott said, "Because it's delicious," in a smart-aleck sort of way. It was rude and dismissive. Why is someone who talks to residents like that still in charge of the dining room? Today I waited nearly 30 minutes for a simple sandwich. Thirty minutes. That's ridiculous. The care staff aren't much better. During an activity, a lady politely mentioned that they were being too loud. They were carrying on, laughing, and making so much noise you could hardly hear what was going on. Sounded like a bunch of cackling hyenas. Instead of showing some respect, they told her to hush up. I heard it with my own ears. What bothers me most is that many of the staff seem lazy and uninterested in helping residents. Too often they're standing around talking while residents are left waiting. We pay a lot of money to live here, and we deserve better than that. My wife and I have been here a long time. This is our home. At our age, packing up and moving isn't as simple as people think. We shouldn't have to consider leaving just because nobody wants to listen to the residents. The Executive Director needs to spend less time listening to department heads and more time listening to the people who actually live here. We're the ones paying to be here. We're the ones experiencing these problems every day. All we're asking for is decent food, respectful staff, and the quality of care we were promised. A Concerned Resident

My dad was 86 years old when my sister found him on the floor of his apartment. He had apparently…read morebeen there for at least two nights. No one had checked on him, and by the time he was found, he was nearly dead. After his stay in the ER, he was admitted to a rehab facility for three months. During this entire time, he continued to pay rent at Thunderbird. While he was away, his apartment became uninhabitable due to a water leak. People were in and out constantly making repairs. Within a month of his return--still recovering, foggy, and dealing with incontinence--he was served eviction papers. We already had additional cleaning services arranged and a plan in place, but Michael, the director, chose to send court papers directly to my dad without notifying any family members. He knew an 86-year-old man fresh out of the hospital could not advocate for himself in court. It was heartless, to say the least. My dad didn't fully understand what the papers meant and didn't tell us; he thought Michael's threat to call the sheriff was just that--a threat. Thank God for the good people at Cornerstone who reached out to me. I live out of state and had no idea what Thunderbird was planning. The way Thunderbird handled this situation showed a complete lack of integrity and ethics. Please don't be misled by their claims of genuinely caring about the well-being of your loved ones--because in our experience, it simply wasn't true.

Such a beautiful property. Brandy, the Director of Community Relations, is the sweetest person too!…read moreShe invites us to these awesome events. There was a fun health fair where we got a ton of great information for my mom. We brought the kids to this adorable block party with oldies music, carnival games, and food trucks My mom just loved seeing all the fun activities available and beautiful rooms. We were able to eat at the bistro, and the food was amazing.

My father-in-law is moving to Arizona from Florida due to health reasons. My wife and I have been…read morescrambling to look for a place for him to live. After much searching, we found the park at surprise. From the moment we pulled up, it already felt right. When we walked in, we were so amazed at how wonderful this place is. All of the employees and all of the residents are unbelievably super nice! After touring the full facility, my wife and I were sold. So many wonderful amenities, so beautifully decorated! My wife and I both know that if we looked hard enough, we could possibly find a place as nice as the park at surprise, but we knew we wouldn't find a place that was nicer. We figured, why continue to search, this Place is not only wonderful, but it is a wise decision for my wife's dad. We shared our hearts with dad, and he trusted our decision. Today, for the first time, he walked the facility and absolutely loved it. In his own words, he gave it an A+ rating. We highly recommend the park at surprise.

The management and the staff here are great! The rooms and the facility are very well maintained,…read morewith an enclosed outdoor courtyard space that is well groomed. There is a great number of activities art games and even trips away from Brookdale for everyone's enjoyment and entertainment. There are two TV lounge/activity rooms to enjoy playing cards or watching whatever you want on TV or movies. Being that food choices are cafeteria style I do add some ingredients to make it better but most people enjoy the food here very much. I just read the other reviews. I disagree with Sherry's review in terms of treatment and maintenance. Her review was from 4 years ago and upgrades have been made and I can attest to management and the care that is given here big first rate. My opinion is Sherry had exaggerated expectations. A number of improvements must have been made in the last 4 years as I find it comfortable safe and secure to be here. No it is not a five-star resort but for an assisted living facility which I've been to a few this one is nice. There is the definite difficulty with so many of us in our senior years that need to feel comfortable and well cared for and a paramount necessity for feeling safe.

This place is horrible! Dirty, understaffed and full of negligence. The staff has no credentials to…read morenotice a medical emergency. Personal items are always missing and you will get the same answer every time by staff " I don't know, I wasn't working that day" The director Dora has zero communication skills and doesn't follow up or follow through when asked about an incident that occurred. They are all about the money, not the care of residents.

I wanted to leave another review for Park Terrace after reading some of the recent reviews posted…read morehere. My grandmother has lived here for the last year, and since I live directly across the street, I am here almost every single day. When I tell you the staff and residents are what truly separate this place from anywhere else, I genuinely mean it. You will not find more caring staff members who treat the residents like their own family. They are constantly looking out for everyone and go above and beyond to make residents feel safe, comfortable, and cared for. The residents here are also beyond wonderful. From day one, they welcomed both my grandmother and me with open arms and helped her feel safe and like she truly had a place to call home. They also do an amazing job organizing daily activities for the residents, and I especially love their monthly vendor market. I truly can't emphasize enough how great this place is for you or a loved one.

I visit my family here often, and every time I'm there I'm impressed by how beautiful and well-kept…read morethe grounds are. The staff and residents are always so kind and welcoming, which makes the whole place feel very warm and comfortable.

Beautiful grounds, large rooms, attention to detail, and family owned (private). Food is amazing…read moreand they go out of way to serve.

My mom moved here in October. She is a good cook and was really worried about how good the food…read morewould be. She loves it! The chef has frequent meetings with the residents and they are allowed to offer suggestions. All of the staff know all of the residents names. The staff seem to truly enjoy their jobs. The grounds and the apartments are extremely well cared for. Any time my mom needs something fixed or hung on the wall, maintenance is there in a timely manner to assist her. I can't say enough good things about Wooddale!

Despite the one review that apparently doesn't know the hard working and loving family and that…read moreruns this business; this place was amazing for my grandma. Although my grandma needed a high level of care , Corina and John and their staff did all they can to always make her feel at home and make sure she is living her last years to her maximum potential. I fully recommend this retirement home for anyone that wants a personable , loving , professional, clean and affordable experience. I can honestly say that I noticed my grandma getting better at times when I had no hope and it was all because of the amazing staff and care that American Dream Retirement home provides. Their retirement home is the best designed and equipped retirement home I've ever encountered - it is truly a site to see. I definitely recommend checking this place out before you consider any other business.

From the owner: From doctors and nurses, to salon and barber services and more, we are pleased to provide the most…read moresatisfaction for our residents. We are conveniently located close to hospitals, police and fire departments, shopping, and various places of business. For the most part, we make things easier by including many of these services right here at home—most are included in the regular monthly rental. Where else can you get one-stop care for all your needs without setting foot outside? Here we’ve listed the most popular services. If you don’t see what you need, just ask! We are always looking to improve our accommodations and make more resources available for you and your loved one. In-house physicians & registered nurses. Occupational and physical therapy. Home Health and Hospice. Medical & medication monitoring 24/7/365. Wound therapy. Manicures & pedicures. Haircuts (salon and barber-type). All personal hygiene products. Bathing and other personal hygiene assistance. Laundry service. Housekeeping service. Individual call system to alert staff. Cable T.V., Internet, Safe and secure property. Wheelchair accessibility. Home-cooked meals. Personalized care programs. Recreational and social activities.

I doubt most people would think to come to a senior living community to eat food, unless you lived…read morethere or had a family member there. However Grandview Terrace has an absolutely fabulous restaurant that's open to the public for breakfast through lunch. I am biased as I used to work for Sun Health, the organization that owns Grandview Terrace, but I still come here long after I have left to come. They have great hot and cold selections as well as desserts and other options. And the pricing is very reasonable. In addition to the food, this independent living building takes great care of the residents who live here.

This is a review of the restaurant at Grandview open to the public for lunch and for other times if…read moreyou are with a resident. The food is top notch, as good as most places and they have good service and pleasant surroundings