The first night/morning they came in to change my moms bed and take her to the bathroom they never…read morecame back to get her in the bathroom even though she pulled the cord )she had to get herself back in the wheelchair and maneuver herself back to the room. Once she got a nurse to come back in and told them the situation they were quick to apologize and say that was unacceptable and it would never happen again. And it never did from then on they were good. She loved the CNA's she had namely George - Bernard and Anna as well she really liked her PT person Robert. The food wasn't the best so she says but she has a pretty picky palette so....

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Excellent care. Joshua, our Patient Advocate is the best!! All the Nurses are Dr's are very good at…read morekeeping us informed and we were treated like family.

This is an AMAZING care home for your loved one! l highly recommend this home. My husband was here…read morefor a little over a year and the care he received was phenomenal! The caregivers really do care about each and every resident. Every resident was well cared for, making sure they were always clean and dry and pain free. The caregivers made sure all residents were brought out to the living room area, if not bed bound, to enjoy activities, if they cared to. These caregivers truly care about THEIR residents. They do activities with the residents, aside from having a weekly activity director come weekly. You can really feel the love in this home! The owners are very attentive to the residents and caregivers. They make sure they visit with each resident. And they always answer any concerns and all texts from family. Both the caregivers and owners were always on top of any concern about the resident. They both always kept me updated on any issue. You will not find a better care home for your loved one!

From the owner: We provide a cozy atmosphere in a home like environment. Caregivers treat each individual according…read moreto their needs and learn their likes and dislikes. While providing care we pride in showing love and compassion. Taking in consideration each resident's preferences, activities are integrated in the weekly routine. Participation in these activities is completely optional. Care is individualized as much as possible without destroying the overall operation of the facility and the safety and welfare of the other resident's. We at Horizon are dedicated to providing long term care to our residents. We support the residents right and need to be actively involved in their own care and promote their participation in decision making whenever possible.

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to…read moreevery patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

Cleanliness of facility, caring staff, location. The facility was surprisingly beautiful and well…read moreorganized. The fully functional gym with caring therapists was appreciated. This facility is a hidden gem in Glendale.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

Visited there on Thanksgiving 2023 and just past labor day 2024 both times my wife and I contacted…read moreCovid. The only times we have contacted it. There must be many residents walking around with Covid. Nice place, workers are friendly and helpful. Food selections are OK at the Bristo and dinning room. ​

Haven't been here long, but in this short time, i have gone from giving up on life after a life…read morechanging/saving unexpected surgery to looking forward to the future. The daytime nurse (Mary 'Jersey') sat down and talked a long time with me and gave me the courage and determination to try my best to turn a bad situation around. This woman is an inspiration and angel. Very hands on and genuinely cares. She seems to have a great relationship with other patients too. Had to pick a place off a list the hospital gave me before discharge and went by yelp ratings. Never been in a rehab before and was soooo scared. But when i got here, the staff were amazingly kind and professional. The PT and OT staff are knowledgeable, friendly and encouraging. All staff, cleaning lady, nurses, everyone has been more than kind and sweet. The building is clean, no smell, cheerful and full of activities. Was ready to throw in the towel but now am excited to work with this wonderful staff moving forward. Highly recommend from a patient's point of view.

Good care. Close to home. Nice food and services Various…read moreactivities. Snacks at night. Caring kind staff. Thank you

This is the BEST rehabilitation center I've seen yet. The staff is friendly & really care, the…read morefacility is very clean & grounds are beautiful. Physical therapy room is spacious & well equipped. PT/OT staff is pretty good too. Only downside overall is communication. Very hard to get ahold of Nurse's or Dr's or PT via phone. Sometimes I've called 3 times waiting for staff to answer. In person is much better thankfully. The social worker, Leslie Robinson is fabulous though & has helped me tremendously with coordination of care. Front desk is also helpful during the day until you get transferred. Admissions coordinator Liv is also fabulous & very friendly. He picked out the best room for my dad & made the transfer from hospital seamless, arranging ambulance transportation & everything. The food is pretty good too with their dining room very pleasant & bright. Staff is there to help patients every step of the way. They even give patients a Choice of food too which is nice. Overall, this place is great. My only gripe is communication. If your loved one needs rehabilitation, rest assured they're in good hands here.

Horrible management and nurses !! I've seen and heard her (Kathrine) yelling at the CNAS and…read moretreating them like trash she deserves to get fired they are doing the best they can in the horrible conditions they are in and still they are very under appreciated. I would never recommend this place to family or friends it's disgusting.

Unfortunately due to limited choice of providers due to insurance and the hospital pushing to…read moredischarge a very dear friend of mine, I worked together with my friends son whom due his medical conditions was overwhelmed with this task. Ridgecrest was the best if the worse. Of course when we went to check out the place they promised the sun, the stars and the moon. Upon transferring my friend there it took them 2 weeks before they even started physical therapy in the mean time the clock is ticking on her benefits. The food was barely palatable. Canned vegetables, over processed meats and delivered cold to boot. Tell me how can you make scrambled eggs taste bad? They managed. Their physical therapist are the only bright and shinning area in this place. Kudos to them. Nursing staff is rude, inconsiderate, lack an ounce of compassion, care or concern. To sum it up, I wouldn't send my worst enemy there.

We spent a great deal of time here in the past few months. My dad was sent here for hospice care…read more He had Alzheimer's. For the most part the staff was amazing. He was frequently called the cutest old man and told he had a great smile from multiple staff. There were wait times for certain treatments, but the staff was busy. The treatment was great, but what impressed me more was how my mom was treated. The job of the staff is to take care of my dad. But they were so incredibly caring towards my mom and family. Big shout out to Alexia. She comforted my mom all the time with words and hugs. When he passed, so many staff went out their way to hug my mom. Not generic "sorry for loss," but with love and tears in their eyes too. They took a horrible time for our family, made it just a little bit easier knowing we could trust them with my precious dad's care.

Steven was very attentive and professional on our tour of the Assisted Living side of this…read morefacility. He was so helpful answering all our questions. Love her apartment and Erica was so kind and fun during her Assessment. Can't wait for move-in and for my mom to begin her new life there!

Mom and Dad are so happy at The Forum at Desert Harbor. The people that live there as well as the…read morepeople that work there, are so friendly! I enjoy seeing the happy faces and the folks in the dining room are super.