I have been a longtime European Wax Center customer and previously purchased my wax passes through…read morea Downtown Los Angeles location. After moving to San Bernardino, I used my remaining services at the Renaissance Marketplace location in Rialto. When my wax pass ended, I was offered a new promotional wax pass. Due to unexpected expenses from my move and family wedding events, I decided I could not financially commit to the program and canceled it within the timeframe I was instructed to follow. Despite canceling within the required period and receiving confirmation by text that the membership would be canceled, I was charged again the following month. I contacted the location multiple times and was repeatedly told that a manager would contact me. Unfortunately, I never received a call or follow-up. Because the issue remained unresolved and the charges continued, I ultimately had to dispute the charges through my bank. Several months later, after my financial situation improved, I scheduled a waxing appointment online. My appointment was confirmed without issue. On the day of the appointment, I arrived early and asked whether there was any availability before my scheduled time. After reviewing my account, the receptionist informed me that the location could not service me because there was a hold on my account due to the previous dispute. I was then told I would need to pay both a cancellation fee and a dispute fee before receiving services. When I explained that I had canceled my wax pass within the required timeframe, the receptionist reviewed the account and acknowledged that I had, in fact, canceled correctly. She agreed the cancellation fee should not apply but stated that a dispute fee remained and that only a manager could address it. Once again, I was told a manager would contact me. Once again, I never received a call. My frustration is not with the estheticians, the cleanliness of the facility, or the front desk staff, who were courteous throughout the interaction. My concern is with the lack of communication, lack of follow-through, and apparent disconnect between customer service, corporate systems, and the individual franchise location. What disappointed me most was that my appointment was allowed to be booked and confirmed despite the account hold. No one contacted me beforehand to explain there was an issue. Had I arrived at my scheduled appointment time instead of early, I would have wasted even more of my day only to be turned away. I understand businesses have policies regarding disputes. However, when a customer follows the cancellation guidelines, receives confirmation that a membership is canceled, is charged anyway, and cannot get a manager to return multiple requests for contact, it creates a very poor customer experience. European Wax Center offers a great service, but the wax pass cancellation process, communication between corporate and franchise locations, and customer issue resolution process need significant improvement. Unfortunately, this experience has left such a bad impression that I will likely seek services elsewhere in the future.

So was out Christmas shopping with my husband and proceeded to have lunch at California Fish Grill…read moreto my surprise next-door a European Wax Center. First off I've been in the center a few times never seen. Upon looking online for reviews of the center as I am Wax center passholder I stumbled upon many great reviews for Denise. I was most definitely not disappointed. She is absolutely amazing! My brows are on point. My Brazilian was absolutely painless and seamless. Currently a customer of another Wax center less than 10 miles away. I have decided to switch over from the absolutely wonderful experience I had today thank you Denise!

After countless brow waxes and various salons, I believed that I had sensitive skin and that waxing…read morewasn't for me. More often than not I would walk out salons with giant bug eyed sunglasses to try and hide the red, itchy, and swollen skin around my eyes after waxing. I booked a brow shaping service at The Dollhouse Waxing Lounge because I had an upcoming wedding and wanted neater brows. I thought I was going to be late, but thankfully the salon has a 10 minute grace period in case you're running a bit late. The staff were very helpful, and the entire salon was perfectly clean. My waxer Nicole was the absolute best. For the first time in my life, I got my brows done without a histamine reaction afterwards. Turns out I don't have sensitive skin. Nicole is simply the goat. I highly recommend her waxing services and will definitely be back when I'm in the area.

Being my first time couple weeks ago, and today is my second appt. I loved it they make you feel…read morevery comfortable and very friendly! recommend Thank you Jocelyn !

highly recommend Blanca's lash services, she is the most efficient technician, very knowledgeable…read moreand friendly. She provides high-quality service. she's a gem!

I've been coming to Blanca for a year now and I will never go to anyone else. I get a classic lash…read moreset and she is always so time efficient, clean, has an amazing personality, and so accommodating with her busy schedule. I love coming to see Blanca, it's like coming to visit your best friend every time you see her. Vibes are great and I always look forward to my appointments. You won't regret it!

I don't do many reviews.. I have really been happy with All The waxes They really try hard to…read moreplease you and make you happy Especially for someone like me with a difficult hair removal have tried everything and nothing really works for me So I decided to go back to waxes And get an unlimited pass for my under arm I thought the unlimited was good for me so i can go as often as I like They allow my service 15 mins and for me it takes longer since I have stubborn hair removal I was going over my 15 mins almost every time Since i had been a returning quest for over 7 years They offered me more time for my service and i felt like I was appreciated That was until I call and was being questioned about why is it taking so long and the owner wants to know why I was so insulting and felt uncomfortable to even go back Not sure what that was al about since I have been going there for years and had been wax by then all and they all knew I had Ave stubborn hair removal I have 3 star That's 5 stars for all the waxers And 0 stars to management and ownership Beware when they offer unlimited pass or offer anything from the Fontana location The owner wouldn't refund me my pass during COVID and even then I continue yo buy passes because all the waxers there are extremely sweet and hard working to make their guess feel comfortable and happy I'm moving on to THE DOLLHOUSE in Fontana I already had a visit and it was great!

Had a great experience with my waxer! It was my first time and she made she to explain things…read morethroughly and took her time. The vibes were very welcoming and friendly. Looking forward to my next visit!

I've been going to Vanessa for a few years now. She has always listened to whatever questions I…read moremight have, gives insight on my skin, helps me with the style of the lash's I envision, plus her work and customer service is amazing. I'm never disappointed

Love love love my lashes she is the best!! Always friendly, always attentive to my needs. I…read morerecommend her to everyone i know!

She was really friendly and professional and i love the way she did my eyebrows with it being my…read morefirst time there and she asked me if i needed anything fixed ! i will be coming back again for sure

I did the underarm wax and eyebrow threading, and she did an amazing job! She probably did my wax…read morein less than 5 mins, I was stunned how quick she was! After that, she was able to do my eyebrows and she shaped them amazingly and matched them up perfectly! She also offered a free lip threading but, i kindly refused. I payed ~$30 for these two services! I'll definitely come back :)

Today when I arrived around 5:30pm I was turned away because there were 7 people waiting to be…read moreserviced. There is a first time for everything.

Visited on a weekday morning right when they opened and they were able to take me in right away! I…read moreneeded a fill for my acrylics and also a pedi. Plenty of different color choices! The man that did my pedicure was so awesome he made sure everything was okay and that the massage chair was working well. He did an amazing job with my pedicure and also did a wonderful massage! My acrylic fill also went well. The tech that worked on me, Julie, was very fast and efficient!! She did a great job with the shape as I'm really picky especially when I have almond shaped! They turned out very nice and the color is so pretty!! Will definitely visit again!!

I have been coming for over 2 years and Beatriz never misses. From natural lash lift & tint to mega…read morevolume lashes she does it all!

She saved me! I was having an allergic reaction to someone else's work and she stayed late to…read moreremove them for me. Her children were waiting for her to get home, but she took the time to help me. Highly recommend this very kind soul.

First time at Sandy's and had a great experience! She was responsive to my questions via Yelp,…read moresuper quick threading service, and prices seem fair. I will definitely return and would like to try a facial (by appt only).

I love coming here. Sandy's Threading is super great. The wait is never long. She is so friendly…read moreand kind and does an amazing job. Her prices are very reasonable. I Highly recommend coming here.

I do hair here at the House of Beauty Mary Lou feel free to call me at (909) 219-3498read more

The lady that did my eyebrows was so sweet & gentle. Usually when I get them done somewhere else it…read morehurts, but at this location it felt smooth. She did such a good job too & took her time making sure they were even! I will definitely be back, recommend coming here.