I don't know why some say their service is poor. We have been with them for years. I called Friday…read morebecause my driveway was almost cleared of snow. The delivery arrived Sunday but it was not safe, yet. The driver was extremely nice and apologized for not being able to get up our hill. I said wait until mid week. I call the local number in New Philadelphia. Could that be the difference? Every driver we have had was very friendly. Every office worker we have met was helpful and courteous. And, they are the best price without hidden fees.

From the owner: 1st Choice has competitively priced products, available 24/7 via our strategic supply locations…read more With an emphasis on safety and security, 1st Choice has the trained staff and dedicated truck fleet to meet your needs for:FUEL _ OIL_PROPANE_SOLVENTS_EQUIPMENT

Just switched from Thrifty Propane because all I got was leave a message. We only have propane to…read morecook and dry clothes, we heat with wood so the furnace hardly gets used. We only fill our 100 gallon tank once a year. We were with Thrifty until this year and switched because of the poor customer support. Ferrellgas has a real person to answer the phone. Kim took all the info to open our account and we are scheduled to get our first fill next week, she also provided a discount for our first fill.

Very Pleasant and helpful staff . They ordered some hard to find chairs for me and the order…read morearrived quickly .

Very helpful staff. Great place to fill up propane tanks at low cost and a good selection of…read morelandscape and garden necessities.

While camping nearby at Winklepleck, we needed to refill our propane tank. Not only did Eli refill…read moreit promptly and for a very reasonable price, he was quite friendly and very knowledgeable. We're looking forward to stopping by for a refill any time we are in the Sugarcreek area.

Best propane supplier in the tri-state area. Best prices and best customer service. You can…read moreactually call here and talk to a real person during buisness hours without waiting 30 mins. They've always kept me in gas while other companies weren't able to service anyone. Expert level knowledge about propane. I would recommend them to anyone. They don't charge delivery fees or any of the other fees you get with Amerigas/suburban etc. If you need propane service give them a call.

Just had a new fireplace door installed. John at YP was great to work with keeping us informed…read moreduring the process. The door is well made, sturdy and beautiful. Well worth the investment.

We were in town for a wedding and due to weather we had to make quick changes for an indoor…read morewedding. We decided to build an arch and needed supplies. Robert was INCREDIBLY helpful! Not only did we get there 5 minutes before close, but he patiently answered all of our questions and helped us make sure we picked the right materials, and even cut the wood to our specifications. The arch turned out lovely and we are so thankful he was there to assist us!

Girlfriend ordered the wrong insulation and they want to charge a $300 restocking fee. Can't do…read morenothing to help the customer on that because someone ordered the wrong stuff. They can't help a family out but I got to waste $300 on s*** I'm not going to get

If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.

worst business ever want to charge you insane fees to deliver propane and leak checks for you…read moresafety lol. told them to get there tank off my property because of there unethical bisiness practices at which time they told me there would be a $400 fee for them to pick up a tank that was there when i i moved to the property. stay away from these people you have been warned.

Worst company ever. Been trying to get our empty tank filled for 2 months. Only number you can…read morecall is foreign call center and they just promise everything. Have been promised every day that it will be delivered for several weeks and no delivery. Talked to supervisors. Was put on emergency status. And still no propane. Do not use or trust this company. You can't talk to a human being in this country that actually works for company. Just call center people who have nothing to do with delivery. Run from this company. Run.

Wait time on the phone 20 minutes and I am first in line. We have not used propane for 2 years and…read morewe are still being billed.

Tried to become a customer, but they told me they did not know the price. Incompetent and fishy…read more Then, I could not ask questions nor communicate with the business because the rude woman blabbed aggressively over my attempts at speech. "Shanty" condescendingly spoke to me like a were a dogpile. She screamed something vague about a sister company--not Superior Plus--, so if you call them, this other company is hiding behind the small-town Salem Propane name and reputation. Only gave one star because Yelp forced me to click on at least one star.